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Thread Statistics | Show CCP posts - 12 post(s) |
Crunchmeister
THORN Syndicate BricK sQuAD.
78
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Posted - 2011.10.21 17:44:00 -
[1] - Quote
Still unsure how the "less people to do more work" theory that repeatedly fails when its implemented in other companies is supposed to be a good thing that will make CCP's historically dismal customer relations better.
In fairness, I'll say that CCP has bee far more open and forthcoming in the recent weeks than ever before. And it seems that the "give the customer what they want" philosophy is starting to take root. Whether that model will be allowed to grow and flourish remains to be seen.
I'm hopeful, but at the same time, based on a well-established track record, not holding my breath. |
Crunchmeister
THORN Syndicate BricK sQuAD.
78
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Posted - 2011.10.21 18:14:00 -
[2] - Quote
CCP Guard wrote:I'm glad you've noticed the change these last few weeks. We aim not to disappoint in the next few either. I hope you'll like what you see.
I've noticed and am very appreciative of it. Historically, these shifts in attitude have been the result of some community backlash towards some horrible decisions that got imposed and were merely the engaging of T3 damage control. They were also generally short-lived and would be promptly abandoned as soon as the uproar died down.
This time, it has a feeling of tangibility that hasn't been there before. I'm starting to get this tingling feeling that I as a customer am seen as more than a simple source of revenue and that what the players want to see in the game we love so much actually matters.
Please keep it up. But also, please pardon any skepticism in my tone. CCP as a whole still has to prove themselves to the customers after the recent string of fiascos and inability to provide any significant content since Apocrypha. To paraphrase Hilmar "We'll watch their actions, not their words". |
Crunchmeister
THORN Syndicate BricK sQuAD.
78
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Posted - 2011.10.21 19:00:00 -
[3] - Quote
CCP Phantom wrote:Nothing to apologize for! It was a really diffcult and disappointing time for the Community. And the scepticism is well deserved in my opinion.
Watch the coming days and months, judge us by our actions then!
I'm sure it was a difficult time for the devs as well. I'm a developer (not gaming related) and lead a small dev team. Little is more frustrating than when we have a path laid out with good ideas and a clear vision of where we're going and all of a sudden some out-of-touch member of management comes in with their new fantastic ideas. We're forced to abandon or compromise our own vision for something we consider rather mediocre. And then when the idea flops, we're the ones that have to deal with the repercussions and work with the clients to "fix" things.
And of course, I don't expect any dev to comment back on that last point. It's just to let you know that my skepticism isn't directed at you personally in any way. |
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