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Thread Statistics | Show CCP posts - 8 post(s) |
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CCP Adida
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Posted - 2010.05.03 13:55:00 -
[1]
GM Spiral talks about the history of the Game Masters and what their current roles are. Here is the newest Dev Blog.
Adida Community Rep CCP Hf, EVE Online
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ITTigerClawIK
Amarr Galactic Rangers Galactic-Rangers
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Posted - 2010.05.03 14:05:00 -
[2]
First!
Sig space reclaimed in the name of me -courtesy of Tiggy ([email protected]) |
Sir Fourhead
Republic Military School
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Posted - 2010.05.03 14:09:00 -
[3]
Will be first when above reply is removed.
OH INTERNET SPACESHIP CAPTAIN MY CAPTAIN~ Please pardon the prissy overtones that will be found throughout this letter, but the reservoir from which CCP draws its lickspittles is primarily the masses of revolting enemies of the people. |
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Chribba
Otherworld Enterprises Otherworld Empire
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Posted - 2010.05.03 14:18:00 -
[4]
Edited by: Chribba on 03/05/2010 14:19:38 yay support!
and edit/I'd like to see the reimbursement GMs to actually look at the station they select when it comes to certain ship classes...
Secure 3rd party service | my in-game channel 'Holy Veldspar' |
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Batolemaeus
Caldari Free-Space-Ranger Morsus Mihi
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Posted - 2010.05.03 14:39:00 -
[5]
Came expecting Gms promising to follow their own policies. Left disappointed.
Also, why the hell do you have an automated reimbursement script thingy if your "policy" is to never reimburse kills in 0.0, even when it's blatantly obvious that the loss happened due to the servers? Are you just randomly reimbursing people you like, or did you go through the effort to help people out who underestimate the dps in a mission?
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Bagehi
Association of Commonwealth Enterprises Gentlemen's Club
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Posted - 2010.05.03 15:15:00 -
[6]
Originally by: Batolemaeus I did not see reference to the pressing question of reimbursement due to fleet lag. Will there be new diagnostic tools so GMs can identify ship losses due to fleet lag?
Translated.
This signature is useless, but it is red.
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Last Wolf
Rage For Order
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Posted - 2010.05.03 15:45:00 -
[7]
TL;DR
Needs more pictures! Oh no you don't! Incoming witty reply, ETA: 300 seconds! |
emi nenCe
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Posted - 2010.05.03 15:50:00 -
[8]
Originally by: Bagehi
Originally by: Batolemaeus I did not see reference to the pressing question of reimbursement due to fleet lag. Will there be new diagnostic tools so GMs can identify ship losses due to fleet lag?
Translated.
what fleet lag? sry but the logs show nothing
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Clb
The Intersect
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Posted - 2010.05.03 15:56:00 -
[9]
Bit of a grammatical fail:
Quote: logs were fairly primitive
were implies past tense when this clearly is not the case.
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T'Amber
www.shipsofeve.com
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Posted - 2010.05.03 16:04:00 -
[10]
Edited by: T''Amber on 03/05/2010 16:10:26 Interesting to find out how some of ships came about
-T'amber
VOTE T'AMBER FOR CSM FIVE All your vote are belong to meÖ
POLITICS:SIMULATORÖ
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EliteSlave
Minmatar Macabre Votum Morsus Mihi
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Posted - 2010.05.03 16:37:00 -
[11]
So this blog is relevant and helpful in what way? What do we Internet Spaceship Captains have to gain from this blog? I see absolutely nothing that helps in anyway.
Here I will make a post as to what I have just read, Well we had crappy replacement schemes the first 3 years, now we have a slightly better scheme but its still crap since the logs show nothing... We haven't fixed lag, we haven't bothered to try... we haven't admitted there is lag... we know if we admit it we would have to fix it, but better to say the logs show nothing... Tyrannis is coming...but the logs show nothing.... Did i just do that?...
Now how about a relevant dev blog concerning actual issues with in the game such as roll out of Infini-band or Lag being reduced, or like the Acknowledgement that you are having issues with severe lag where 200v200 is not possible at all, but we came up with a bright idea to remove deep safe spots to make lag even worse...
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iP0D
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Posted - 2010.05.03 17:28:00 -
[12]
Hm.
What was the point of this blog? I mean, nothing new in it, and a bit low on marketing value.
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Cinori Aluben
Minmatar Gladiators of Rage Systematic-Chaos
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Posted - 2010.05.03 17:48:00 -
[13]
Neat to see the evolution of the support process, and reimbursements (as sparse as they may be). 5-10 minutes compared to a few seconds is quite a change!
Quote: ôWe continually look for ways that will enable us to respond quickly and efficiently to issues that may arise from new features from the start rather than having to fight fires reactively and to make the EVE more enjoyable for everybody.ö
Speed of response to petitions is a big deal, just so long as the decided goal of efficiency doesnÆt make your operations impersonal or give the appearance that you donÆt care. Perhaps those 5-10min per ship endeared you to the plight of the pilot a bit more?
IÆm all for efficiency and speed! Just keep the balance of ôcustomer care.ö
Vote Cinori Aluben CSM 5! ôFix The Little Things First!ö
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Cinori Aluben -- CSM 2010!! "Fix the Little Things First!" http://www.littlethingsfirst.com |
Dennison Spade
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Posted - 2010.05.03 18:14:00 -
[14]
how am I supposed to care here..
I had to ponder for a rather long time (<1ms) before deciding that this wall of text added nothing to my eve life..
thanks..
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Mashie Saldana
Red Federation
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Posted - 2010.05.03 19:17:00 -
[15]
Originally by: Chribba Edited by: Chribba on 03/05/2010 14:19:38 yay support!
and edit/I'd like to see the reimbursement GMs to actually look at the station they select when it comes to certain ship classes...
Hey, nothing wrong with all those super-carriers docked in highsec stations.
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Shootin' Star
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Posted - 2010.05.03 19:45:00 -
[16]
Originally by: Cinori Aluben Neat to see the evolution of the support process, and reimbursements (as sparse as they may be). 5-10 minutes compared to a few seconds is quite a change!
Quote: ôWe continually look for ways that will enable us to respond quickly and efficiently to issues that may arise from new features from the start rather than having to fight fires reactively and to make the EVE more enjoyable for everybody.ö
Speed of response to petitions is a big deal, just so long as the decided goal of efficiency doesnÆt make your operations impersonal or give the appearance that you donÆt care. Perhaps those 5-10min per ship endeared you to the plight of the pilot a bit more?
IÆm all for efficiency and speed! Just keep the balance of ôcustomer care.ö
Quoted for absolute truth.
As a toon that endured a major row with the CSRs (specifically including GM Spiral, who was unable to solve things) that almost resulted in the loss of 5+ paying accounts from multiple people, I cannot emphasize enough the need CCP's CSRs have to put a more human face on what they do. This one thing alone would probably help more satisfactorily resolve a greater selection of their petitions than any other single item, even when they have to answer no. There is nothing more insulting and infuriating than believing that one's issue is being handled by a nameless, faceless bot. To CCP: If you do nothing else to improve CSR, this at least must be. Ignore it at your peril. Instead, find a way.
The other item is CCP needs to find a way to take responsibility for desynch/lag. "Our logs show nothing" is a tired excuse for this that endears no one to the process. I don't care about the process once it's determined that reimbursement is warranted, and seriously doubt that's a priority for any other pilot, either; however, knowing that the bloody logs are being constantly improved to overcome these issues and allow CCP to take more responsibility for things which it absolutely IS liable for is. Sadly, the blog said nothing at all to this, and is therefore only further disappointment.
I realize this will probably be ignored, which is sad. CSMs and CSM candidates, if you truly want to make a lasting mark, convince CCP that it must be dealt with and dealt with openly.
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sue denim
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Posted - 2010.05.03 20:30:00 -
[17]
Edited by: sue denim on 03/05/2010 20:32:07 you failed to mention your missing logs tool, it's been with you all 7 years :| So cold
edit: o wait, i forgot its not in the logs :P
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Nika Dekaia
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Posted - 2010.05.03 20:45:00 -
[18]
Having GMs within the development process is a very good idea.
Big thank you to all GMs out there for their work.
People seem to forget that GMs are normal people, too and that for one petition that might have been handled bad there are hundreds of poeple which had their petition dealt with with no flaws. Those people just don't post on the forum about it.
Any numbers on how much GMs there actually are?
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andeira
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Posted - 2010.05.03 21:02:00 -
[19]
Quote: Our tools and logs have improved by leaps and bounds
they have been improved but just as alway's still show nothing it's magic
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Louis deGuerre
Gallente Amicus Morte Shock an Awe
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Posted - 2010.05.03 21:50:00 -
[20]
Originally by: andeira Edited by: andeira on 03/05/2010 21:07:01
Quote: Our tools and logs have improved by leaps and bounds
they have been improved but just as alway's still show nothing it's magic
and damn after reading it fully you guy's must have a hard job will not say anything about logs anymore ^^
A pox on you, I was going to post his
I know the work is thankless, so I wish you lot all the best. Sol: A microwarp drive? In a battleship? Are you insane? They arenÆt built for this! Clear Skies - The Movie
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Selene D'Celeste
Caldari The D'Celeste Trading Company ISK Six
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Posted - 2010.05.03 23:01:00 -
[21]
Edited by: Selene D''Celeste on 03/05/2010 23:01:55 Nice article, but there are two issues involving GMs where a little more explanation of the process would do a whole world of good for CCP<=>Customer relations. I know I'm not the only person who would like to know the following:
First, inconsistency in rulings is the bane of many long-time players. No less than three times have I had to go on month-long petition chains to senior GMs in order to get the ruling of a junior GM reversed, even when the petition the Junior GM denied was identical to half a dozen previous petitions which were dealt with quickly and easily. In my case most of these petitions involve enforcement on name scamming EULA violations, but similar inconsistency is often seen with the handling of borderline exploits, bugs, etc.
Could we have an overview on how the GM team's handling of consistent rule enforcement has changed over the years?
Second, there have been a lot of account hacking threads on the forum the last few months, whether real or fake, where players suggest they have been banned and they have not gotten responses to their petitions. Additionally, the number of older players whom I have heard of being hacked seems to have risen. My concern is that more and more I hear about these petitions taking weeks if not months to be resolved. As someone with a significant interest and investment in EVE and its future (I like this game, what can I say), I'd like to know more about why the situation may be better than the anecdotal evidence suggests, or what the involved issues are with the GM team dealing with such matters?
And as above, how has the way the GM team has dealt with this changed over the years?
Any information about either of these issues would be most appreciated.
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Kalissa
Sacred Templars Black Star Alliance
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Posted - 2010.05.03 23:07:00 -
[22]
One of the major problems with GM's which has been mentioned already is the feeling that you get when you deal with them, that sense that you're getting nothing but copy & paste standard replies.
Also consistancy from own personal experience is well frankly, laughable.
My experiences are a while ago now and because of them I dont put petitions in anymore as after over 6.5 years of playing Eve I've come to the conclusion that they're a waste of time.
But I hope for others sake these improvements do filter their way down to the playerbase in a tangeable form and we get less of the "our logs dont show a problem" standard reply.
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Dillon Arklight
Universal Army Ushra'Khan
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Posted - 2010.05.03 23:24:00 -
[23]
It's great to have dev blogs to get an insight intp the various departments of CCP. The written word is nice but how about a few video dev blogs?
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senitaph core
Amarr
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Posted - 2010.05.03 23:49:00 -
[24]
as a development team that is on the verge of bringing a expansion out in a matter of a 2 weeks or so
i was more expecting more game development blogs relating to things that are happening with the new expansion.
like final figures for planet mining or skills required. anything else that has been added you know something on those lines!
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Terra Mikael
Private Nuisance
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Posted - 2010.05.04 03:52:00 -
[25]
Edited by: Terra Mikael on 04/05/2010 03:52:25 A history of failure is better than no history at all? ___________ Proof that Daniel Jackson is a ret@rded furry |
Lusulpher
Blackwater Syndicate Systematic-Chaos
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Posted - 2010.05.04 07:01:00 -
[26]
Originally by: Shootin' Star
Originally by: Cinori Aluben Neat to see the evolution of the support process, and reimbursements (as sparse as they may be). 5-10 minutes compared to a few seconds is quite a change!
Quote: ôWe continually look for ways that will enable us to respond quickly and efficiently to issues that may arise from new features from the start rather than having to fight fires reactively and to make the EVE more enjoyable for everybody.ö
Speed of response to petitions is a big deal, just so long as the decided goal of efficiency doesnÆt make your operations impersonal or give the appearance that you donÆt care. Perhaps those 5-10min per ship endeared you to the plight of the pilot a bit more?
IÆm all for efficiency and speed! Just keep the balance of ôcustomer care.ö
Quoted for absolute truth.
As a toon that endured a major row with the CSRs (specifically including GM Spiral, who was unable to solve things) that almost resulted in the loss of 5+ paying accounts from multiple people, I cannot emphasize enough the need CCP's CSRs have to put a more human face on what they do. This one thing alone would probably help more satisfactorily resolve a greater selection of their petitions than any other single item, even when they have to answer no. There is nothing more insulting and infuriating than believing that one's issue is being handled by a nameless, faceless bot. To CCP: If you do nothing else to improve CSR, this at least must be. Ignore it at your peril. Instead, find a way.
The other item is CCP needs to find a way to take responsibility for desynch/lag. "Our logs show nothing" is a tired excuse for this that endears no one to the process. I don't care about the process once it's determined that reimbursement is warranted, and seriously doubt that's a priority for any other pilot, either; however, knowing that the bloody logs are being constantly improved to overcome these issues and allow CCP to take more responsibility for things which it absolutely IS liable for is. Sadly, the blog said nothing at all to this, and is therefore only further disappointment.
I realize this will probably be ignored, which is sad. CSMs and CSM candidates, if you truly want to make a lasting mark, convince CCP that it must be dealt with and dealt with openly.
^This And streamline Bug Reports for Devil's sakes!!!
"We work closely with the rest of CCP in the aftermath of the launch of an expansion." Who was it who said the subconscious always expresses itself indirectly?
Creative Customer Person 7 |
Gajoleus
Gallente Center for Advanced Studies
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Posted - 2010.05.04 08:15:00 -
[27]
Bottom line is
CCP: Reimbursing ships was hard before, that's why we didn't do it. Now it's easy but we still don't do it, because we suck and GM's don't know basics of eve
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schwar2ss
Caldari
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Posted - 2010.05.04 11:05:00 -
[28]
The logs, they showed ...nothing! *scnr*
Feels like customer support gets better. Or maybe it's me accepting losses without petition them.
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Al'Xandra
The Restless Masquerade
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Posted - 2010.05.04 11:53:00 -
[29]
Lots of sarcastic comments here, but I for one have had a decent experience for the large part. In all valid cases where the logs did show something, my ships have been returned.
And a big thank you to GM Libra especially, who has always been courteous and quick to respond. Keep up the good work!!
As with everything EvE, it's about evolution.
Propinquity and Serendipity provide the opportunity, my ACs will take care of the rest. |
Dupre Indelian
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Posted - 2010.05.04 12:23:00 -
[30]
Thanks for the input. I am also working in customer support of a software company and from my personal experiences the customer support of CCP does a great job.
While there is certainly always improvements, I am sure you will do fine.
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