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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Tarminic
Forsaken Resistance The Last Stand
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Posted - 2008.03.26 22:08:00 -
[31]
Originally by: Marc W2048 Interesting, then you want to explain to me how a friend of mine that has been playing since beta... and IS A GM is not getting paid to be one? Yes the devs get paid and I am sure there may be a few that do but for the most part GM's are just players. As for them having a seperate "play" and "gm" acct no $%^& Sherlock. So you think because they are seperate accts that keeps them honest? Man people are stupid.
Are you sure that your friend isn't just a compulsive liar? Or that he's just BSing you in general?
Also, with the immature tone and overall attitude that you've approached this topic with, are you really surprised that not many people are going to be sympathetic? I mean Jesus, that's like yelling at customer service people and then getting upset when they aren't that interested in helping you. ---------------- Tarminic - 34 Million SP in Forum Warfare Play EVE: Downtime Madness v0.79.3 (Updated 3/24) |
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GM Tacgnol
Game Masters
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Posted - 2008.03.26 22:19:00 -
[32]
Originally by: Marc W2048 Interesting, then you want to explain to me how a friend of mine that has been playing since beta... and IS A GM is not getting paid to be one? Yes the devs get paid and I am sure there may be a few that do but for the most part GM's are just players. As for them having a seperate "play" and "gm" acct no $%^& Sherlock. So you think because they are seperate accts that keeps them honest? Man people are stupid.
All GMs are payed employees and representatives of CCP Games.
Regarding your petition, sadly, some things simply take time. I am terribly sorry for the inconvenience that this has caused you, but unfortunately, we were under heavy stress mid-december, following the release of the trinity expansion.
Also, although I fully believe that all of my colleagues are as honest as people get, there's another thing besides separate accounts that helps remind us how honest we are, that being Internal Affairs. If you believe that you have been the victim of GM or other CCP Staff misconduct or power abuse, please contact them at [email protected].
And as always, please remember when filing a petition to include as much information regarding your problem as you possibly can, this will help us tremendously, and increase the chances of us being able to help you.
Best Regards, GM Tacgnol EVE Online Customer Support.
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Kazuo Ishiguro
House of Marbles Zzz
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Posted - 2008.03.26 22:59:00 -
[33]
How many GMs are there, and how well do they cope with the workload? How do you cope as more and more people join the game? My research services Spreadsheets: Top speed calculation - Halo Implant stats |
Estel Arador
AFK
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Posted - 2008.03.26 23:03:00 -
[34]
Originally by: Kazuo Ishiguro How many GMs are there, and how well do they cope with the workload? How do you cope as more and more people join the game?
CCP as a company has quadrupled or quintupled (or some other funny word) it's number of employees in the last couple of years, and they're still looking for lots more employees. CCP has listed "GM" as one of the jobs they're hiring for (in Atlanta).
Skills Explained |
Zex Maxwell
Black Watch Legionnaires
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Posted - 2008.03.26 23:06:00 -
[35]
Edited by: Zex Maxwell on 26/03/2008 23:06:41
Originally by: GM Tacgnol And as always, please remember when filing a petition to include as much information regarding your problem as you possibly can, this will help us tremendously, and increase the chances of us being able to help you.
Thats the deal. Some of us do fill out Petitions with detailed information, but from the looks of it, the GM is still scratching his head, or (more annoying) gives back information that we have already stated that we tried that option. and to top it off. I fell like there is not enough GM on staff.
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Venkul Mul
Vikramaditya DO JAJA Alliance
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Posted - 2008.03.26 23:35:00 -
[36]
Edited by: Venkul Mul on 26/03/2008 23:37:53
Originally by: Estel Arador
Originally by: Marc W2048 Interesting, then you want to explain to me how a friend of mine that has been playing since beta... and IS A GM is not getting paid to be one?
Explanation 1: Miscommunication/misunderstanding - your friend is not a GM or he is getting paid. Explanation 2: Your friend is full of ####
I'll be nice and consider option 1 the most likely explanation. Perhaps he is a volunteer helping out new players? (That's not a GM handling petitions.)
If you want to be a GM and are willing to relocate (to Reykjavik or Atlanta), apply for the job!
Explanation 3: Your friend is very full of #### as there is that little thing about the terms of not disclosure, i.e. you can't say to anyone that you are a GM.
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Billy Sastard
Life. Universe. Everything. Rejuvenate
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Posted - 2008.03.26 23:38:00 -
[37]
Edited by: Billy Sastard on 26/03/2008 23:38:25
Originally by: Marc W2048 Interesting, then you want to explain to me how a friend of mine that has been playing since beta... and IS A GM is not getting paid to be one? Yes the devs get paid and I am sure there may be a few that do but for the most part GM's are just players. As for them having a seperate "play" and "gm" acct no $%^& Sherlock. So you think because they are seperate accts that keeps them honest? Man people are stupid.
Maybe your 'friend' actually bought that beta character, and is in actuality a sham? I bet your friend is also that person that we have all worked with that has climbed mount everest and been shot out the torpedo tube of a nuclear submarine
OR, this friend never existed at all? -=^=-
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Pink Lemonade
Sebiestor tribe
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Posted - 2008.03.27 01:32:00 -
[38]
Sometimes persistence pays off - GMs are not equally helpful and knowledgeable. I think what they need is to provide more GM training because I found some GMs would know more than others, while they are supposedly working on the same job for the same company.
PS - he closes 8 accounts and no one has asked for his stuff yet? pffft the local trolls are weak at their troll fu :P
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Doosh Bagge
Soldi di Protezione
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Posted - 2008.03.27 01:56:00 -
[39]
My personal favorite petition stories lately...
DT hits, your game shuts down.
You can often then log back in to the server, for up to 2 full minutes. If you're in a battle, or in a system with hostiles, you can still kill them, pod them, etc.
Several friends of mine have lost ships and been podded *after* DT logged them out.
What's the standard response to a petition?
"I'm sorry, but our logs show nothing odd."
Right, so timestamps mean nothing, apparently. DT happens at a specific time. The kill happens at a specific time. How hard is it to compare the two timestamps?
Apparently it's too difficult for the GMs. Petition denied.
Please help keep the API alive.... |
Siriyana
Astrum Contract Services Group
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Posted - 2008.03.27 02:29:00 -
[40]
He said he's leaving? And nobody said it? For shame, all of you.
Can I have your stuff? ----- CEO, Astrum Contract Services Group ACSG Open For Recruitment (AU/AsiaPac/Late Night PST) |
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Cutie Chaser
Federal Navy Academy
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Posted - 2008.03.27 03:01:00 -
[41]
Edited by: Cutie Chaser on 27/03/2008 03:08:12 Edited by: Cutie Chaser on 27/03/2008 03:05:39
Originally by: Marc W2048
Interesting, then you want to explain to me how a friend of mine that has been playing since beta... and IS A GM is not getting paid to be one? Yes the devs get paid and I am sure there may be a few that do but for the most part GM's are just players. As for them having a seperate "play" and "gm" acct no $%^& Sherlock. So you think because they are seperate accts that keeps them honest? Man people are stupid.
Originally by: Marc W2048
Yes, I run my own business so calling overseas and dealing with companies is a daily issue for me. I called Iceland, got the number, called CCP's office and she won't let you talk to anyone. However they make damn sure that credit card number is valid every month!
Your friend is so full of ****e that you should be able to smell it leaking out of his/her ears :P
You can't be surprised if you try to bypass the established lines of communication and they tell you to bugger off. Coincidently as far as CCP is concerned you are neither a 'self-made business man' or a 'wealthy' client. You're just 14.95 to them. If you place a call to someone in that sort of situation and expect special treatment you are a fool.
If some uppity bugger called me out of the blue without following the proper procedure I'd not bother to give him the time of day, I'd tell him to contact the proper people through the proper channels.
EDIT: as a sidenote, if the GMs are all cheating/corrupt, and you are friends with one of them, how is it that you can't prevail upon him to lend you assistance? Heck, even BoB has the devs on MSN*, you cant get your GM buddy to approve a reimbursement request?
Making silly assumptions and then lying in an attempt to support them, only to end up looking foolish? This would be the proverbial 'epic fail' that so many people seem to speak of on the internet.
*Not seriously alluding to misconduct here, just for the sake of humour.
*** Thats a Templar, the amarr fighter. Its a combat drone used by carriers. |
Marc W2048
Fuzzi Ballz of Death Antesignani Alliance
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Posted - 2008.03.27 09:13:00 -
[42]
Originally by: GM Tacgnol
Originally by: Marc W2048 Interesting, then you want to explain to me how a friend of mine that has been playing since beta... and IS A GM is not getting paid to be one? Yes the devs get paid and I am sure there may be a few that do but for the most part GM's are just players. As for them having a seperate "play" and "gm" acct no $%^& Sherlock. So you think because they are seperate accts that keeps them honest? Man people are stupid.
All GMs are payed employees and representatives of CCP Games.
Regarding your petition, sadly, some things simply take time. I am terribly sorry for the inconvenience that this has caused you, but unfortunately, we were under heavy stress mid-december, following the release of the trinity expansion.
Also, although I fully believe that all of my colleagues are as honest as people get, there's another thing besides separate accounts that helps remind us how honest we are, that being Internal Affairs. If you believe that you have been the victim of GM or other CCP Staff misconduct or power abuse, please contact them at [email protected].
And as always, please remember when filing a petition to include as much information regarding your problem as you possibly can, this will help us tremendously, and increase the chances of us being able to help you.
Best Regards, GM Tacgnol EVE Online Customer Support.
The problem isn't that it has taken so long really. I understand that your load can get shall we say insane. Not to mention it was right after a patch that caused many problems. The issue is that the GM refuses to acknowledge that since it has taken so long to get to me that it has compounded the problem and they refuse to fix it. It is however refreshing to see that a GM posted a helpful comment despite the flamers and griefers around here.
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Marc W2048
Fuzzi Ballz of Death Antesignani Alliance
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Posted - 2008.03.27 09:18:00 -
[43]
Originally by: Doosh Bagge My personal favorite petition stories lately...
DT hits, your game shuts down.
You can often then log back in to the server, for up to 2 full minutes. If you're in a battle, or in a system with hostiles, you can still kill them, pod them, etc.
Several friends of mine have lost ships and been podded *after* DT logged them out.
What's the standard response to a petition?
"I'm sorry, but our logs show nothing odd."
Right, so timestamps mean nothing, apparently. DT happens at a specific time. The kill happens at a specific time. How hard is it to compare the two timestamps?
Apparently it's too difficult for the GMs. Petition denied.
I had a system crash on me, couldn't log back in for over 12 hours. Now my logs show me crashing and leaving the game at a specific time, however I was blown up over 45 min later by the timestamp on the killmail. Yet again CCP refuses to admit to anything being wrong. It really is a matter of what GM you end up with though. Some are very nice, they may not give you the answer you want to hear but do thier best to solve the issue. Then you get the ones that really just don't care and send you a cut and pasted reply.
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Estel Arador
AFK
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Posted - 2008.03.27 12:32:00 -
[44]
Originally by: Marc W2048 It is however refreshing to see that a GM posted a helpful comment despite the flamers and griefers around here.
Two posts in a row and not a word acknowledging that you were wrong? You posted an ignorant whine over 2750 characters in length and are calling those who called you on it "flamers and griefers"?
Let me quote the main point of your whine:
Originally by: Marc W2048 So tell me, where is the logic in paying for a game that the manufacturer of the game allows IN GAME PLAYERS to make judgements that effect people they are playing AGAINST? (...) So what are we to do about this unfair system?
And let me tell you again: you are wrong
What is your response to being told that you're wrong? Whine some more! (About something else of course, as you can't whine about the first thing anymore.)
Originally by: Marc W2048 Yet again CCP refuses to admit to anything being wrong.
Skills Explained |
Malachon Draco
eXceed Inc. eXceed.
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Posted - 2008.03.27 12:39:00 -
[45]
Originally by: Marc W2048
Originally by: GM Tacgnol
Originally by: Marc W2048 Interesting, then you want to explain to me how a friend of mine that has been playing since beta... and IS A GM is not getting paid to be one? Yes the devs get paid and I am sure there may be a few that do but for the most part GM's are just players. As for them having a seperate "play" and "gm" acct no $%^& Sherlock. So you think because they are seperate accts that keeps them honest? Man people are stupid.
All GMs are payed employees and representatives of CCP Games.
Regarding your petition, sadly, some things simply take time. I am terribly sorry for the inconvenience that this has caused you, but unfortunately, we were under heavy stress mid-december, following the release of the trinity expansion.
Also, although I fully believe that all of my colleagues are as honest as people get, there's another thing besides separate accounts that helps remind us how honest we are, that being Internal Affairs. If you believe that you have been the victim of GM or other CCP Staff misconduct or power abuse, please contact them at [email protected].
And as always, please remember when filing a petition to include as much information regarding your problem as you possibly can, this will help us tremendously, and increase the chances of us being able to help you.
Best Regards, GM Tacgnol EVE Online Customer Support.
The problem isn't that it has taken so long really. I understand that your load can get shall we say insane. Not to mention it was right after a patch that caused many problems. The issue is that the GM refuses to acknowledge that since it has taken so long to get to me that it has compounded the problem and they refuse to fix it. It is however refreshing to see that a GM posted a helpful comment despite the flamers and griefers around here.
Bit weird. My experience with stuff like that has been a lot better. I once lost a hauler to gaterats because the system would just not let me jump through even though it was only 2 or 3 people in local. I petitioned and got the ship back, but 3 months later, by which time the nearest station to where it happened was taken by a hostile alliance. So I politely asked to move it to empire for that reason, and the next morning my ship was sitting in a hangar near Amarr, courtesy of a helpful GM.
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ry ry
StateCorp Insurgency
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Posted - 2008.03.27 12:39:00 -
[46]
if you have 15 accounts, chances are you're raking in enough iskies to play for free anyway.
stop playing. carry on playing. your choice.
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Chribba
Otherworld Enterprises Otherworld Empire
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Posted - 2008.03.27 12:43:00 -
[47]
Originally by: Tarminic 2. If you own 8 EVE accounts, you should probably spend more time outside anyway
I disagree! You should be rewarded and have a pat on the back for being able to monitor and switch all them annoying Rank 1 skills
Secure 3rd party service ■ Do you Veldspar? |
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The macdaddy
Hedion University
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Posted - 2008.03.27 13:21:00 -
[48]
Wait........ you actually called iceland to complain that your pixles got lost? That must have been a mighty bout of nerd rage
I typed This with my nose! |
Attrezzo Pox
Corp 1 Allstars Insurgency
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Posted - 2008.03.27 13:21:00 -
[49]
At least one part of this is true. CCP GM petition system has be overgrown with stupid petitions. Not that this one was but there are plenty of people who ask for ships back after being ganked, or cry and whine about losing their can after a few hours or something stupid like that. If CCP can solve this one then they should let the US justice dept in on the secret cause it's the same issue there. Ie.
It takes two - three months to get a response back to ANY petition, and if it's to get something back less than 500mil isk you can bet you're gonna get screwed in the deal or it'll be dropped.
In the justice system if someone commits a crime where less than 1000 dollars of stuff is involved, stolen, destroyed, then unless the case has overwhelming evidence it will never be taken to trial even if the cop knows who did it. On top of that you can bet you'll be waiting a few months for such a case.
It's a problem for sure. *-------------------------* This is not a good sig. |
Shanur
Republic Military School
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Posted - 2008.03.27 13:25:00 -
[50]
Originally by: Marc W2048 Interesting, then you want to explain to me how a friend of mine that has been playing since beta... and IS A GM is not getting paid to be one? Yes the devs get paid and I am sure there may be a few that do but for the most part GM's are just players. As for them having a seperate "play" and "gm" acct no $%^& Sherlock. So you think because they are seperate accts that keeps them honest? Man people are stupid.
You might want to read up on the ISD volunteers. They would fit the bill of being game players who volunteered to help out CCP with some stuff. However, ISD is not the same as the GM staff. The actual GM's that handle petitions are all paid customer support employees. I think you got your terminology mixed up. Read up on it and revise your opinion.
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Aewaytor
Mortis Angelus The Church.
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Posted - 2008.03.27 13:36:00 -
[51]
My experience of petitions has been, without exception, brilliant.
Working in a support job is generally a thankless activity - yes, you pay for a service, yes, it should work, but like everything in life, nothing is perfect and so problems should be expected.
What a lot of people forget is that there is no "magic button" to fix problems. I can imagine tracking down logs, locating related events, verifying information, cross-referencing with the current game mechanics is a time-consuming affair. I would also imagine that the GMs have many, many petitions in their queues at any one time, most of them with very little useful information in them.
The best way to get the matter resolved with the least amount of stress would be to speak to them as Human beings, and not supportbot#862. You will then not be treated like whingingcustomer#47563.
Have a bit of patience, use a bit of courtesy, send as much info in as possible so that the fault can be re-created and then go do something else. Politeness and patience will go a LONG way in getting your problem sorted.
Paying for the game gives you the right to play it, not to give the support guys grief. If you are unhappy with a resolution to a problem, use the existing complaints procedure. Simple.
[MORTS] |
Zarin
University of Caille
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Posted - 2008.03.27 14:40:00 -
[52]
Edited by: Zarin on 27/03/2008 14:41:16
Originally by: Marc W2048 Same as the DEVS all have 'play' accounts and do play alongside us fee paying players most of them are in the big alliances and hold high ranking positions within those alliances.
All of the GMs are based in iceland, all the GM tools are not allowed out of the building. They don't have to have play accounts, though I'd be surprised if they did not. I doubt very much that 'most' of them are in the big alliances, and I laugh at your suggestion they hold high ranking positions, it take a very special breed of insane person to hold down a fulltime job and be in a high ranking position in any big alliance.
Quote: Interesting, then you want to explain to me how a friend of mine that has been playing since beta... and IS A GM is not getting paid to be one?
The only explanation I can come up with is either you or your friend is a liar. Even the forum mods are now paid employees. CCP have removed all non-paid employess from just about everywhere due to the problems that they were causing. There are precious few places for them now (bug hunters and some helping new players things).
Quote: Yes the devs get paid and I am sure there may be a few that do but for the most part GM's are just players. As for them having a seperate "play" and "gm" acct no $%^& Sherlock. So you think because they are seperate accts that keeps them honest? Man people are stupid.
All GMs are paid, they all live in Iceland (or for the chinese server in Shanghai), and the GM tools are restricted to the buildings they work in. Their seperate play accounts are also monitored as is the usage of their tools.
Since a GM has confirmed this, I'm not really sure how you can continue with this line of chatter, basically, who can believe everything else you say, let alone care if you're caught in at least one lie.
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Jimdoogan
State War Academy
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Posted - 2008.03.27 14:54:00 -
[53]
I am embarased to belong to this comunity. All of these replies to the OP and all of have overlooked the the most important "can I have your stuff". The OP's feelings are valid, and I agree. You should get your stuff back. 1. be funny X 2. validate feelings X 3. Sympathize XX 4. Can I have your stuff
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Drizit
FREEDOM FIRST Black Sun Alliance
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Posted - 2008.03.27 18:23:00 -
[54]
Originally by: GM Tacgnol Also, although I fully believe that all of my colleagues are as honest as people get,
Considering how honest most people are, that's frightening.
Give a man a gun and eventually he'll use it. Give his friend a badge and the victim will get shafted twice.
--
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000Hunter000
Missiles 'R' Us
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Posted - 2008.03.27 18:42:00 -
[55]
Originally by: GM Tacgnol I am terribly sorry for the inconvenience that this has caused you
Now even though the OP is a total nub and if he quits then that will prolly be an improvement to the game, but i had to LOL really hard at this part.
Is this the first line u learn at ccp? My mommy always told me not to say something i didn't mean. _______________________________________________________ CCP, let us pay the online shop with Direct Debit!!!
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Ethen Bejorn
Pestilent Industries Amalgamated
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Posted - 2008.03.27 18:58:00 -
[56]
It is pretty common knowledge CCP is terrible at running their own game and have very bad customer service. You just have to accept it and deal with the consequences as much as it sucks because there is nothing else as deep and invovled as Eve on the MMOG market, especially when it comes to space games.
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Zeba
Pator Tech School
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Posted - 2008.03.27 19:04:00 -
[57]
Originally by: GM Tacgnol And as always, please remember when filing a petition to include as much information regarding your problem as you possibly can, this will help us tremendously, and increase the chances of us being able to help you.
Why do I get the feeling the Op's original petition only had something similar to this to describe his situation: GIEV BAK TOW3R KNOW CCCP U TWITZ OR I QUITE!!!!!!!
--------------------- Q: WTF! Why?! A: Because I can. --------------------- |
Malcanis
R.E.C.O.N.
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Posted - 2008.03.29 21:52:00 -
[58]
Originally by: Marc W2048
Originally by: Ethen Bejorn It is pretty common knowledge CCP is terrible at running their own game and have very bad customer service. You just have to accept it and deal with the consequences as much as it sucks because there is nothing else as deep and invovled as Eve on the MMOG market, especially when it comes to space games.
So you are saying I should enjoy paying CCP money to screw me? Yeah that makes sense, I have no idea what I was thinking. I forget that when you have the only game in town you can screw your customers over and still get paid. Thinking I had a voice that might be heard and that change may happen....God I must be crazy.
Put it this way:
Remember that one girl that used to drive you fukn crazy because she was, frankly, bat-**** insane? But you couldn't leave her alone because she was red-hot and, somehow, you were always thinking about her?
Welcome to EvE.
CONCORD provide consequences, not safety; only you can do that. |
Soporo
Perkone
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Posted - 2008.03.29 21:57:00 -
[59]
It's those ISD guys that worry the hell out of me.
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Aeo IV
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Posted - 2008.03.29 22:09:00 -
[60]
it's found on the market under learning skills.
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