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Thread Statistics | Show CCP posts - 1 post(s) |
ALFONSE CAPONE
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Posted - 2007.12.18 01:23:00 -
[1]
since i can't seem to get a response from numerous e-mails ill put this here in hopes of getting a response from some 1 .
i canceled my account on 12/10/07
i have also sent requests to refund unused monies from issues that i no longer wish to recieve (E-on).
6 emails and no response , since then you managed to charge my credit card for another years worth of eve subscription........
what is going on here??? i can i have my money back. i haven't logged in since before the recent kali patch and unsubscribed atleast twice to eve just to be sure. but yet you still charged my account $137 extra on top of not refunding my unused e-on subscription .
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Tarminic
Forsaken Resistance The Last Stand
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Posted - 2007.12.18 01:28:00 -
[2]
Once you pay for the subscription fee for a magazine, I don't think you can "un-pay" for subscriptions you have not yet received. Believe me, I tried to do that for my school's magazine drive and it ended poorly for me.
When was the 1 year subscription charge made to your account? Was it before you canceled your subscription or afterward? If it was set to auto-renew and it renewed before you decided to cancel, well there's no reason for them to refund you. ---------------- Tarminic - 29 Million SP in Forum Warfare Play EVE: Downtime Madness v0.76.2 |
ALFONSE CAPONE
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Posted - 2007.12.18 01:30:00 -
[3]
canceled account 12/10/07
charged 12/17/07 for 1 year subscrip
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Dirk Magnum
FinFleet Band of Brothers
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Posted - 2007.12.18 01:48:00 -
[4]
Take this up with your credit card company. Tell them you were charged incorrectly and want the charge removed from your card.
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ALFONSE CAPONE
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Posted - 2007.12.18 01:55:00 -
[5]
as soon as they open in the morning i will be giving them a call.......
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Blind Man
Cosmic Fusion
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Posted - 2007.12.18 02:09:00 -
[6]
"unsubscribed atleast twice"
hopefully you didnt cancel subscription and then hit the cancel subscription cancellation button, however i think thats what you did
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Peter VonThal
Raygun Technologies
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Posted - 2007.12.18 02:18:00 -
[7]
Originally by: Blind Man "unsubscribed atleast twice"
hopefully you didnt cancel subscription and then hit the cancel subscription cancellation button, however i think thats what you did
This
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ALFONSE CAPONE
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Posted - 2007.12.18 02:19:00 -
[8]
well i unsubscribed atleast twice , because after i unsubscribed the first time i confirmed under my account that it said account set to expire or what ever words they use . then like 2 days later it was no longer there , so i unsubscribed again. again confirming that under account info , it said that account due to expire
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Wendat Huron
Stellar Solutions
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Posted - 2007.12.18 02:27:00 -
[9]
You look really ****ed too.
These forums are FUBAR, upgrade this decade! |
ALFONSE CAPONE
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Posted - 2007.12.18 02:36:00 -
[10]
i created a petition to this,,, i can just imagine the response
" sorry our logs do not show any thing so unfortunatly we are unable to reimburse your payment. we wish you a speedy recovery"
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Bacon Burger
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Posted - 2007.12.18 03:29:00 -
[11]
Originally by: Dirk Magnum Take this up with your credit card company. Tell them you were charged incorrectly and want the charge removed from your card.
As far as I know this isn't actually possible. You will have to talk to the fraud department.
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Terminus adacai
Caldari
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Posted - 2007.12.18 04:38:00 -
[12]
Originally by: Bacon Burger
Originally by: Dirk Magnum Take this up with your credit card company. Tell them you were charged incorrectly and want the charge removed from your card.
As far as I know this isn't actually possible. You will have to talk to the fraud department.
Wrong. They will place any charge in dispute and request that you follow up with a written response if the merchant challenges the chargeback. In the case of a self renewing subscription, the chargeback is easily processed.
Opinions reflected on my posts are just that, my opinions. They do not reflect views held by my corp or alliance. |
Niccolado Starwalker
Shadow Templars
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Posted - 2007.12.18 05:58:00 -
[13]
Originally by: ALFONSE CAPONE since i can't seem to get a response from numerous e-mails ill put this here in hopes of getting a response from some 1 .
i canceled my account on 12/10/07
i have also sent requests to refund unused monies from issues that i no longer wish to recieve (E-on).
6 emails and no response , since then you managed to charge my credit card for another years worth of eve subscription........
what is going on here??? i can i have my money back. i haven't logged in since before the recent kali patch and unsubscribed atleast twice to eve just to be sure. but yet you still charged my account $137 extra on top of not refunding my unused e-on subscription .
I dont understand. The CCP charge you after you cancelled, or before?
The fact is if they charge you befor you cancelled, you have no right for refund, according to EULA, since lost gametime, is your problem, not their. If they charged you after you have cancelled, you have right for refund. Just send Kieron a mail about it.
May I have your stuff?
Originally by: Abrazzar OP needs to delete his boot.ini.
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Pelsson
Amarr Northern Intelligence
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Posted - 2007.12.18 08:34:00 -
[14]
hey! cuz you are leaving...
can I have your stuff?
Computer games don't affect kids; I mean if Pac-Man affected us as kids, we'd all be running around in darkened rooms, munching magic pills and listening to repetitive electronic music. |
Frug
Zenithal Harvest
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Posted - 2007.12.18 08:46:00 -
[15]
Originally by: Peter VonThal
Originally by: Blind Man "unsubscribed atleast twice"
hopefully you didnt cancel subscription and then hit the cancel subscription cancellation button, however i think thats what you did
This
It's so totally this.
- - - - - - - - - Do not use dotted lines - - - - - - - If you think I'm awesome, say BOOO BOOO!! - Ductoris Neat look what I found - Kreul Hey, my marbles |
TwIsTeDSoLdIeR
The Phoenix Rising FreeFall Securities
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Posted - 2007.12.18 09:21:00 -
[16]
Originally by: Pelsson Computer games don't affect kids; I mean if Pac-Man affected us as kids, we'd all be running around in darkened rooms, munching magic pills and listening to repetitive electronic music.
LoL and who says they dont ?
On topic, as the other poster stated contact kieron or speak to an employee directly to get this sorted out, this is purely the reason i use GTC's GL man
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Kazuma Saruwatari
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Posted - 2007.12.18 10:04:00 -
[17]
Originally by: TwIsTeDSoLdIeR On topic, as the other poster stated contact kieron or speak to an employee directly to get this sorted out, this is purely the reason i use GTC's GL man
Same exact reason why I use GTC's as well, coupled with the fact that I'm also helping a local time-code reseller at the same time too -
Odd Pod Out, a blog of EVE Online |
Niccolado Starwalker
Shadow Templars
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Posted - 2007.12.18 12:35:00 -
[18]
Originally by: Pelsson Computer games don't affect kids; I mean if Pac-Man affected us as kids, we'd all be running around in darkened rooms, munching magic pills and listening to repetitive electronic music.
They do. its called discotecs
Originally by: Abrazzar OP needs to delete his boot.ini.
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Alyth
Gallente Dichotomy Total Comfort
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Posted - 2007.12.18 12:44:00 -
[19]
Originally by: Bacon Burger
Originally by: Dirk Magnum Take this up with your credit card company. Tell them you were charged incorrectly and want the charge removed from your card.
As far as I know this isn't actually possible. You will have to talk to the fraud department.
No he won't. It's whats called a 'continuous authority' which is basically a flag at the banks end, not the merchants. Ask them to take all such authorities off the card if you don't want anything to auto-renew.
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CCP Wrangler
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Posted - 2007.12.18 12:54:00 -
[20]
I don't know where you've sent emails but please create a petition here and the GMs will sort it out for you and refund you the money.
EON is handled by MMM Publishing, please email [email protected] to contact them. I'm not sure if they refund any money if you wish to cancel the subscription since it's a pre-paid thing, but you should get a response from them either way. If they do not respond, please drop me an email and I'll help you get in touch with them.
Wrangler Community Manager CCP Games, EVE Online Email / Netfang
"The trouble with having an open mind, of course, is that people will insist on coming along and trying to put things in it." |
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Zhett Haukes
Mutually Assured Distraction
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Posted - 2007.12.18 12:59:00 -
[21]
Originally by: Niccolado Starwalker
Originally by: Pelsson Computer games don't affect kids; I mean if Pac-Man affected us as kids, we'd all be running around in darkened rooms, munching magic pills and listening to repetitive electronic music.
They do. its called discotecs
/facepalm...
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Considered
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Posted - 2007.12.18 13:25:00 -
[22]
Originally by: Dirk Magnum Take this up with your credit card company. Tell them you were charged incorrectly and want the charge removed from your card.
Well, if all else fails, you are able to blacklist certain payments and just kill the monthly or yearly payment, even if they try charging you. Then, at the very least, you'll stop paying.
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Angry Sheep
Amarr Aur0ra
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Posted - 2007.12.18 14:02:00 -
[23]
Just phone the credit card company and put it in as fraud, your get it back, I have had to do this for other service providers.. luckily not CCP.. Yet
It's a Dog eat Dog World out there and I'm wearing Milky Bone underwear
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Joss Sparq
Caldari Agony Unleashed Agony Empire
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Posted - 2007.12.18 14:27:00 -
[24]
Originally by: Zhett Haukes
Originally by: Niccolado Starwalker
Originally by: Pelsson Computer games don't affect kids; I mean if Pac-Man affected us as kids, we'd all be running around in darkened rooms, munching magic pills and listening to repetitive electronic music.
They do. its called discotecs
/facepalm...
We believe the joke was taken out back, frozen from the waist down and then beaten about the legs with a shovel, just to make it suffer more ...
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al Loren
Gallente Forsaken Resistance The Last Stand
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Posted - 2007.12.18 14:46:00 -
[25]
Since you're leaving and all, can I have your stuff?
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SketS
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Posted - 2007.12.18 14:50:00 -
[26]
dude.. dont ask for ur money, ask for chocolate cookies and sent them to this adres
mongoliastreet 171 Asstown 6736GP Mathurfoexieland
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