Pages: 1 2 3 4 5 6 7 :: [one page] |
|
Author |
Thread Statistics | Show CCP posts - 2 post(s) |
Monstermagnet
|
Posted - 2007.09.25 14:17:00 -
[1]
It's more than 1 hour i'm trying to connect to the game.
The client stay busy at "acquiring bulk data" and nothing append.
Need for speed ? Surly ! ^^
|
Mr Ludak
Caldari Science Experts
|
Posted - 2007.09.25 14:48:00 -
[2]
Same thing
|
Shadow Vengence
|
Posted - 2007.09.25 15:05:00 -
[3]
Same problem here, anyone have any ideas?
|
|
CCP Lingorm
|
Posted - 2007.09.25 15:14:00 -
[4]
Are you still trying?
The bulk data process can seem to slow down ...
Do you get timeouts or crashes or just sitting there still acquiring?
CCP Lingorm CCP Quality Assurance QA Engineering Team Leader
|
|
Xalorous
Deep Core Mining Inc.
|
Posted - 2007.09.25 15:23:00 -
[5]
Originally by: CCP Lingorm Are you still trying?
The bulk data process can seem to slow down ...
Do you get timeouts or crashes or just sitting there still acquiring?
Sitting there, still acquiring, progress bar went all the way to the right and it seems stuck. Music plays, escape works, but if I go back in it does the same thing.
Xalorous --- I hold no position of authority. All comments are my own, and I take sole responsibility for them.
|
Jakana
Caldari Drunken Ship Mates Federation Of united Corps
|
Posted - 2007.09.25 15:45:00 -
[6]
I was suffering a similar problem.
Now i'm getting to the character select screen but either - a)getting connection time out b)host not found c)nothing
None of my characters are showing up either. Please help.
Oh this is for both my accounts.
CµsarÆs spirit, ranging for revenge, With Ate by his side come hot from hell, Shall in these confines with a monarchÆs voice Cry æHavoc!Æ and let slip the dogs of war; |
Xalorous
Deep Core Mining Inc.
|
Posted - 2007.09.25 16:31:00 -
[7]
I'm in now. Guess it was 'net traffic or something on their end.
Xalorous --- I hold no position of authority. All comments are my own, and I take sole responsibility for them.
|
matt way
Southern Cross Incorporated Angels Of Discord
|
Posted - 2007.09.26 12:28:00 -
[8]
I'm suffering from the problem right now. It happens to me occasionally on different computers. When it happens, it will authenticate fine but when it gets the "acquiring bulk data" stage the client appears to hang, but pressing the ESC key will still cancel the load bar. Looking at my connection, it doesn't seem to be actually downloading any data.. just perhaps waiting for a signal to say that the acquiring has completed? If i just leave it for 10 or 15 minutes it will usually login like normal. It's extremely frustrating trying to log on right after DT and having to wait 15 minutes before i can login
|
Sin Tsu
Thundercats RAZOR Alliance
|
Posted - 2007.09.26 12:52:00 -
[9]
Edited by: Sin Tsu on 26/09/2007 12:56:00 Edited by: Sin Tsu on 26/09/2007 12:52:30 Same problem.
I have been having this problem for some time, but never as bad as it is now. I always get into the game in the end but im simply not getting in now.
|
Sin Tsu
Thundercats RAZOR Alliance
|
Posted - 2007.09.26 16:03:00 -
[10]
any tips on what i could try, this is getting really annoying.
|
|
Amfeta Flair
|
Posted - 2007.09.26 17:07:00 -
[11]
same here... any tips are welcome.
|
Maine River
Caldari The Graduates Brutally Clever Empire
|
Posted - 2007.09.26 17:18:00 -
[12]
Once again, "Status unkown" same for the last 3 nights now :( |
Monstermagnet
|
Posted - 2007.09.26 23:54:00 -
[13]
Same thing today "acquiring bulk data" for more than 20 minutes and nothing else.
|
MorbidPenguin
Hard Corp Brotherhood Of Steel
|
Posted - 2007.09.27 03:20:00 -
[14]
Edited by: MorbidPenguin on 27/09/2007 03:24:43
Same thing.
Login yesterday: Fine. Login today: Acquiring Bulk Data for the past 30 minutes.
Seriously... what is it downloading and why does it take so long? What is "bulk data" and is it possible to streamline this process?
EDIT: After sitting at "Acquiring Buik Data..." for an inordinate amount of time, I was booted and served up a "Connection to Server Lost" message. Real nice....
Join in-game channel Hard-Recruiting to get signed up. |
alster
|
Posted - 2007.09.27 11:34:00 -
[15]
am suffering also from that problem. and from what i can tell it happens always and only after the server was restarted (e.g after DT) and it takes me around 5 to 4 minutes to get into the char selection screen.
i have notice that at first when i switched my ISP but in the same day a new patch was applied so it can be both.
|
|
Code Monkey
|
Posted - 2007.09.27 12:38:00 -
[16]
We are currently working on the problem with bulk data download 'stalling' in certain cases, under certain ISP's.
It has been reported that deleting the entire CachedObjects bulk data folder (typically in C:\Documents and Settings\[username]\Local Settings\Application Data\ccp\EVE\cache\MachoNet\87.237.38.200\180) has helped resolve the issue, forcing a re-download of the entire 2.2MB of bulk data which takes about a minute on a fast connection. If this helps in your case, please let us know.
|
|
matt way
Southern Cross Incorporated Angels Of Discord
|
Posted - 2007.09.27 22:53:00 -
[17]
Thank you Code Monkey :) It is extremely appreciated :)
|
Jeretomi
Azure Horizon Coalition Of Empires
|
Posted - 2007.09.28 14:23:00 -
[18]
Has anyone any more on this? Was playing fine this morning and this afternoon I'm getting stuck at "Acquiring Bulk Data". Removing the Cache folder did NOT help in my case. Is this ISP related....I'm with Eclipse here in the UK.
|
gallentescout
|
Posted - 2007.09.28 14:48:00 -
[19]
Originally by: Jeretomi Has anyone any more on this? Was playing fine this morning and this afternoon I'm getting stuck at "Acquiring Bulk Data". Removing the Cache folder did NOT help in my case. Is this ISP related....I'm with Eclipse here in the UK.
I'm having similar issues although my game is hanging on 'Entering game as playername...' after character selection. It seems to take a while to get server status when launching the client aswell.
It has been like this for an hour or so now. I am also with Eclipse in the UK.
|
Koinden
|
Posted - 2007.09.28 14:55:00 -
[20]
Originally by: gallentescout
Originally by: Jeretomi Has anyone any more on this? Was playing fine this morning and this afternoon I'm getting stuck at "Acquiring Bulk Data". Removing the Cache folder did NOT help in my case. Is this ISP related....I'm with Eclipse here in the UK.
I'm having similar issues although my game is hanging on 'Entering game as playername...' after character selection. It seems to take a while to get server status when launching the client aswell.
It has been like this for an hour or so now. I am also with Eclipse in the UK.
Ive been getting stuck on the `Entering game....` screen aswell, apart from after a few minutes it kicks me back to the logon screen. Having the problem on 2 PCs and im also with Eclipse as an ISP.
|
|
Autumn Equinox
|
Posted - 2007.09.28 15:11:00 -
[21]
Just a note to say that I have the same issue. My ISP is also Eclipse internet. I was able to log ok this morning ok around 08:00. However this afternoon is another matter.
I am ether getting a "status unknown" after a long "checking status...", or the application taking ages on the "bulk data" and when I see / click on my charater, I loose the connection. I have cleared the cache as well.
I have spoken to Eclipse tech support this afternoon. The technician was very helpful looking at MTU's on the router ect, and I have pointed him at this forum thread for information.
I believe that this issue is now being esculated to the eclipse networks team. But I will post back when I get a phone call back from them, hopefully this afternoon.
Regards,
Autumn |
Slyhand
|
Posted - 2007.09.28 15:21:00 -
[22]
Ahh nice one Autumn, I was about to contact Eclipse support myself.
Hmm I may still contact them anyway, the more shouts they get the higher prority they might give it!.
|
Jeretomi
Azure Horizon Coalition Of Empires
|
Posted - 2007.09.28 15:22:00 -
[23]
Edited by: Jeretomi on 28/09/2007 15:23:45 Mmmm....seems to be a commonality here...Eclipse!!
I have sent in a petition to ccp about this, informing them that I'm with Eclipse. There was an issue a few months back with Eclipse users getting dumped out of game, but that seemed to have gone away. I would encourage all others having the same problem to let ccp know via a petition.
|
Jorund Bork
Freelance Unincorporated Ushra'Khan
|
Posted - 2007.09.28 15:30:00 -
[24]
I'm getting stuck on the log in page.... its getting stuck on checking status, and until its checked that as ok I can't log in
I've noticed for the past week or two that its taken much longer to get past the checking status stage then before, ie, 20 seconds or so, compared with pretty much instantaneous.
I too and with Eclipse
|
Drozon K
|
Posted - 2007.09.28 15:42:00 -
[25]
hey folks,
Just to say that i'm just getting 'checking status' then eventually changing to unknown..
hopefully this will get sorted soon.. was just getting back into enjoying the game after the last set of issues..
oh i'm with eclipse too
|
Autumn Equinox
|
Posted - 2007.09.28 16:15:00 -
[26]
> Hmm I may still contact them anyway, the more shouts they get the higher prority they might give it!.Smile
I agree with Slyhand - Lets not agro them, but make them aware there is an issue by logging calls and getting a reference number.
My call is already logged, if all of us that are affected by this issue log a call and point to this forum thread we should get some additional feedback, as well as making them aware there is an issue that affects more than 1 paying customer.
But I must stress that they where very helpful to me, and we must be friendly and helpful to them in order to get this issue resoulved.
Regards,
Autumn |
Radamathadus
Seoltachd
|
Posted - 2007.09.28 16:26:00 -
[27]
I'm with eclipse as well an having the same issue - I strongly recommend people opening tickets about this with tech support.
Eclipse have had various issues with eve for a couple off months now and things had been getting better. I am starting to wonder if this is tied into the the similar Tiscali issues as I understand Eclipse are in some way tied into them.
|
Drozon K
|
Posted - 2007.09.28 16:40:00 -
[28]
tried the phone route to eclipse, but just ended up on hold for 30mins..
will try putting a support ticket up, i agree with everyone that hopefully the amount of tickets from different users will make them take notice..
all i can say though that sky deal for ú26 is becoming more attractive everytime eclipse has this kind of issue..
|
Drozon K
|
Posted - 2007.09.28 16:52:00 -
[29]
support ticket sent to eclipse as well..
hopefully somehting wll get fixed this evening..
|
Autumn Equinox
|
Posted - 2007.09.28 17:24:00 -
[30]
Just a quick update has I have just got off the phone to eclipse.
Positive: They have replicated the issue on their test ADSL that is routed entirely through BT without using any other upstream providers.
Negative: They are not opening a ticket (white board / public incident) at this time due to the small amount of people affected by this issue. (boo)
It was commented that there was a similar issue to this a month or so ago, and that the issue was resolved by a up-stream provider / CCP (not very clear, but I had my daughter "babbling" to me a the time).
The networks operations team are looking at this anyway, and they are operating 24/7 û so just a matter of checking the eve client for the moment I guess.
Might be nice if someone from CCP could get in touch with eclipse to try and help resolve the issue if there is problem between Eclipse and CCP's servers.
Regards,
Autumn |
|
Praximus Maxiumus
|
Posted - 2007.09.28 17:27:00 -
[31]
also just got off the phone with eclipse(4 people i know are with eclipse same problem) and they said same as guy above posted ad also said that last time it was CCP who corrected the problem so please CCP do it again
|
Jorund Bork
Freelance Unincorporated Ushra'Khan
|
Posted - 2007.09.28 17:31:00 -
[32]
Edited by: Jorund Bork on 28/09/2007 17:31:25 I'm able to log in now, and am able to connect faster than I have in the last few weeks. Before it was slow getting past checking status, now it's pretty much instantaneous.
Seems someones done something right
|
Praximus Maxiumus
|
Posted - 2007.09.28 17:55:00 -
[33]
yeap logged in nice and fast but now it's a little slow on reacting with station services etc
|
Praximus Maxiumus
|
Posted - 2007.09.28 18:09:00 -
[34]
bah!! problems back again
|
Drozon K
|
Posted - 2007.09.28 18:16:00 -
[35]
had such a nice 30mins.. with no problems at all.. all of a sudden my alt drops and then can't get back on without the connection going just after loading past character screen.. then my mian gets laggy and drops connection..
now back to 'checking status' .. i'm starting to think this is gonna be a long weekend..
|
Sumozo
The Phoenix Mercenaries
|
Posted - 2007.09.28 18:17:00 -
[36]
Same. was able to log in fine for about 30mins, then the market took ages to load and major lag when going to gates/jumping then BAM!!! disconnected. i mean wtf is going on
Oh yea, im with eclipse too :\
|
Kassii
|
Posted - 2007.09.28 18:19:00 -
[37]
I'm with eclipse. Stuck at Checking status... Then Unknown
Sigh. Eclipse have been a very good ISP for about 2 years but I seem to have problems with EVE. Is it really an eclipse problem or is it just coincidence. Everything else is working fine. Email, web, VPN to office, etc. When I have problems with EVE, everything else is always OK. Yet I have seen lots of posts suggesting that eclipse users have issues.
|
Crayathan
Gallente Contraband Inc. Mercenary Coalition
|
Posted - 2007.09.28 18:59:00 -
[38]
I've got the same problem when i tracert i'm getting this
Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp.
C:\>tracert 87.237.88.200
Tracing route to 87.237.88.200 over a maximum of 30 hops
1 2 ms 1 ms 1 ms www.routerlogin.com [***.***.***.***] 2 33 ms 33 ms 30 ms ************ 3 33 ms 32 ms 32 ms ************ 4 32 ms 31 ms 32 ms ge-1-1.metro2-londencyh00.London1.Level3.net [21 2.187.151.157] 5 30 ms 31 ms 32 ms 195.50.116.106 6 66 ms 66 ms 63 ms ar3.muc.de.colt.net [213.61.232.174] 7 63 ms 65 ms 65 ms company.customer.muc.de.colt.net [213.61.73.42]
8 *
After 7 it just doesn't go no further
|
Jeretomi
Azure Horizon Coalition Of Empires
|
Posted - 2007.09.28 20:00:00 -
[39]
Edited by: Jeretomi on 28/09/2007 20:01:28 Still no joy for me
My trace route out of interest:
Tracing route to 87.237.88.200 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms ***.***.*.* 2 * * * Request timed out. 3 18 ms 18 ms 17 ms adsl-bba3.th.eclipse.net.uk [82.153.1.4] 4 18 ms 18 ms 18 ms 82.153.2.57 5 23 ms 18 ms 19 ms 251.ge-1-2-3.mpr1.lhr3.uk.above.net [213.161.78.85] 6 24 ms 17 ms 18 ms so-0-0-0.mpr1.lhr3.uk.above.net [64.125.27.226] 7 25 ms 25 ms 25 ms so-1-0-0.mpr3.ams1.nl.above.net [64.125.27.221] 8 31 ms 30 ms 31 ms pos-9-1.mpr2.fra1.de.above.net [64.125.23.253] 9 31 ms 31 ms 31 ms ge-9-4.er2b.fra1.de.above.net [64.125.23.206] 10 35 ms 37 ms 35 ms plusline.fra1.de.above.net [62.4.64.54] 11 31 ms 33 ms 33 ms pch80.c101.f.de.plusline.net [213.83.46.221] 12 44 ms 42 ms 42 ms c4.m.de.plusline.net [213.83.21.206] 13 44 ms 43 ms 42 ms lhs-pl.m.de.plusline.net [212.19.63.186] 14 51 ms 50 ms 50 ms 87.237.88.17 15 * * * Request timed out. 16 * * * Request timed out. Then it gets no further...looks like I got a little closer
|
Jeretomi
Azure Horizon Coalition Of Empires
|
Posted - 2007.09.29 08:16:00 -
[40]
Working fine again for me this morning....most strange
|
|
Drozon K
|
Posted - 2007.09.29 10:29:00 -
[41]
mines gone again..
had a couple of disconnects this morning.. but nothing too bad.. (seems to be more stable when just got the one character on)
but now back to the endless 'checking status'
eclispe not been much help so far support ticket still just say with techincal support.. so much for enjoying eve this weekend..
am gonna start looking for new isp.. asap ..
|
Kassii
|
Posted - 2007.09.29 11:06:00 -
[42]
Originally by: Drozon K mines gone again..
had a couple of disconnects this morning.. but nothing too bad.. (seems to be more stable when just got the one character on)
but now back to the endless 'checking status'
eclispe not been much help so far support ticket still just say with techincal support.. so much for enjoying eve this weekend..
am gonna start looking for new isp.. asap ..
Same here. Same problems as last night. Although I did get a couple of logins and managed to start some training. I wonder if it will be any better after DT.
|
Autumn Equinox
|
Posted - 2007.09.29 11:07:00 -
[43]
I was in ok this morning for 40 mins with no issues (untill DT), but it was broken (late) yesterday night when I tryed to login.
I guess we all monitor the situation and see what happens over the weekend.
Regards,
Autumn
|
alster
|
Posted - 2007.09.29 11:08:00 -
[44]
after deleting the directory, it just got worst. so i restored it and now as usual about 4 - 6 minuets hold to the bulk data.
am definitely not from the UK but i also suffer from that BULK DATA, if anyone can find a solution it will be very appreciated.
|
Drozon K
|
Posted - 2007.09.29 11:17:00 -
[45]
haved requested my mac code and gave a eve online as the clear reason.. so hopefully they might start paying attention to the issue..
(i know i'm just one user buut if they care at all they might worry that people might feel strongly enough to leave the isp over this issue)
personally i almost gave up on eve a month ago over never being able to connect.. now that its become quite obvious that it is the eclipse having the issue.. then i don't mind moving on so much (am still in eve fr the long haul ;) )..
still eclipse have up to 5days to sort the issue or give over the mac code.. i'll post how it goes..
|
AL'tear
|
Posted - 2007.09.29 12:18:00 -
[46]
OK,
I get this problem every night after down time, doesn't occur any other time of the day/night. The client normally reports that the connection was lost.
Has there been any other info other deleting the file?
Cheers
|
Dyson Cyberfire
|
Posted - 2007.09.29 14:52:00 -
[47]
Hi,
Yeah im having exactly the same problem as well, started yesterday and now just "checking status" constantly Have also phoned eclipse (in call queue for half an hour) and raised a ticket issue. Am waiting for a response. Have also been runing ping plotter which just shows first seven hops then destination address unreachable on 87.237.88.200.
Hope they fix it soon
Dyson.
|
iNsAn3
Damned Legion
|
Posted - 2007.09.29 15:13:00 -
[48]
Edited by: iNsAn3 on 29/09/2007 15:15:26 Edited by: iNsAn3 on 29/09/2007 15:13:53 ok, im concerned that eclipse seem to want to place the blame off on CCP, could we get a representive from ccp to tell us if that was correct?
"up-stream / CCP resolved it last time"
Originally by: Drozon K still eclipse have up to 5days to sort the issue or give over the mac code.. i'll post how it goes..
also /signed.
Problems persist, but every 30 mins or so i can log in, then get d/c again. ---
|
Jeretomi
Azure Horizon Coalition Of Empires
|
Posted - 2007.09.29 15:21:00 -
[49]
Yup....I'm unable to connect again too. I have noticed it takes quite a few seconds "Checking status", but then get "Status OK", but then stick at "Acquiring Bulk Data". When things are OK I get to "Status OK" almost instantly.
Someone please correct me if I'm wrong, but if you're getting a traceroute of at least 6-7 hops, surely that means you're losing packets AFTER the influence of your ISP ? The traceroute I posted last night seemed to show I was only a short hop away from the destination.
Perhaps it's not Eclipse in this case? I am having no other connection troubles...can surf, download, check email etc
|
Radamathadus
Seoltachd
|
Posted - 2007.09.29 15:24:00 -
[50]
I just started getting connection issues again just after 4pm.
These issues do seem to be very similar to the ones in the tiscali thread. Lets just hope CCP and Eclipse are talking to each other again. Some feed back from CCP would not go amiss again.
|
|
iNsAn3
Damned Legion
|
Posted - 2007.09.29 15:25:00 -
[51]
well then why are only eclipse users being penalised? ---
|
Jeretomi
Azure Horizon Coalition Of Empires
|
Posted - 2007.09.29 15:31:00 -
[52]
Edited by: Jeretomi on 29/09/2007 15:32:56
Originally by: iNsAn3 well then why are only eclipse users being penalised?
Sure, I'm not saying Eclipse aren't involved at all...it will depend on how exactly things are routed.
...and to make matters worse Fiji are wiping the board with Wales in the rugby
|
Heartstone
Jericho Fraction
|
Posted - 2007.09.29 15:36:00 -
[53]
I am almost having connection issues and I'm with Eclipse.
I'm getting long waits stuck on "Checking Status" and if that is successful I generally get stuck for 10 mins or so at "Logging in as Heartstone"
The other problem I've only recently starting having is dropping connection when going into what can only be described as "High Lag" situation e.g. Jumping through Gates ina camp etc.
|
gallentescout
|
Posted - 2007.09.29 15:42:00 -
[54]
I'm having the same problems again today. Fine in the morning but not connecting in the afternoon after downtime.
Support ticket filed with Eclipse.
|
Autumn Equinox
|
Posted - 2007.09.29 16:04:00 -
[55]
I have lost connection twice sice 16:00, he first time it took a while to reconnect. The second was straght on, but there was lag on market and corp chat a couple of times (thought I had lost the connection but it came back).
Regards,
Autumn |
Fitharn
|
Posted - 2007.09.29 16:24:00 -
[56]
Originally by: Jeretomi Edited by: Jeretomi on 28/09/2007 20:01:28 Still no joy for me
My trace route out of interest:
Tracing route to 87.237.88.200 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms ***.***.*.* 2 * * * Request timed out. 3 18 ms 18 ms 17 ms adsl-bba3.th.eclipse.net.uk [82.153.1.4] 4 18 ms 18 ms 18 ms 82.153.2.57 5 23 ms 18 ms 19 ms 251.ge-1-2-3.mpr1.lhr3.uk.above.net [213.161.78.85] 6 24 ms 17 ms 18 ms so-0-0-0.mpr1.lhr3.uk.above.net [64.125.27.226] 7 25 ms 25 ms 25 ms so-1-0-0.mpr3.ams1.nl.above.net [64.125.27.221] 8 31 ms 30 ms 31 ms pos-9-1.mpr2.fra1.de.above.net [64.125.23.253] 9 31 ms 31 ms 31 ms ge-9-4.er2b.fra1.de.above.net [64.125.23.206] 10 35 ms 37 ms 35 ms plusline.fra1.de.above.net [62.4.64.54] 11 31 ms 33 ms 33 ms pch80.c101.f.de.plusline.net [213.83.46.221] 12 44 ms 42 ms 42 ms c4.m.de.plusline.net [213.83.21.206] 13 44 ms 43 ms 42 ms lhs-pl.m.de.plusline.net [212.19.63.186] 14 51 ms 50 ms 50 ms 87.237.88.17 15 * * * Request timed out. 16 * * * Request timed out. Then it gets no further...looks like I got a little closer
I am also having problems and am with Eclipse
One thing tho.. 87.237.88.200 belongs to Lufthansa so doing a tracert to them probably isn't too helpful
The IP to do the tracert to is 87.237.38.200
|
Jeretomi
Azure Horizon Coalition Of Empires
|
Posted - 2007.09.29 16:32:00 -
[57]
Originally by: Fitharn
One thing tho.. 87.237.88.200 belongs to Lufthansa so doing a tracert to them probably isn't too helpful
The IP to do the tracert to is 87.237.38.200
Lol
Typo of the century!!
|
Jeretomi
Azure Horizon Coalition Of Empires
|
Posted - 2007.09.29 16:36:00 -
[58]
OK...now with the correct IP I get all the way but still can't connect
Tracing route to 87.237.38.200 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms ***.***.*.* 2 * * * Request timed out. 3 18 ms 17 ms 16 ms adsl-bba3.th.eclipse.net.uk [82.153.1.4] 4 21 ms 17 ms 17 ms 82.153.2.57 5 17 ms 18 ms 19 ms ge1-1-core3.th.eclipse.net.uk [81.5.191.1] 6 19 ms 18 ms 27 ms tge5-4.fr1.lon.llnw.net [195.66.224.133] 7 23 ms 18 ms 18 ms ve5.fr4.lon.llnw.net [69.28.171.138] 8 18 ms 18 ms 18 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 9 21 ms 18 ms 18 ms 87.237.38.199 10 19 ms 18 ms 17 ms 87.237.38.200
Trace complete.
Now I am confused
|
Dyson Cyberfire
|
Posted - 2007.09.29 16:41:00 -
[59]
ok.. same here, so we can ping it, but not connect and we are all from the same ISP. Like what the hell is going on here???
Dyson
|
Fitharn
|
Posted - 2007.09.29 16:47:00 -
[60]
Left it 50 minutes and connected straight away - no waiting at Aquiring Bulk Data at all
|
|
Drozon K
|
Posted - 2007.09.29 16:47:00 -
[61]
well got the Mac code thought.. it didn't take to long.. and ordered the sky deal (i figure worst comes to worst, i might be taking my chances with the broadband side but hey least i can watch sky one when on hold.. )
trouble is its still up t 15days for switch though but least it should be instant with the mac code way of working..
oh and yes still having the issue.. in total i've got on for about an hour today (two 30min stretches) but then goes back to the 'checking status' and eventually turning 'unknown' has been like that for the last hour
I only hope sky dosn't develop any issues by the time i move over to them..
|
Jeretomi
Azure Horizon Coalition Of Empires
|
Posted - 2007.09.29 16:52:00 -
[62]
I'm in too....we'll have to see for how long. I filed a ticket with Eclipse too, urging them to talk to CCP to discover what the problem is. This is the second time in as many months Eclipse users have had problems.
|
Kassii
|
Posted - 2007.09.29 16:59:00 -
[63]
Originally by: Jeretomi I'm in too....we'll have to see for how long. I filed a ticket with Eclipse too, urging them to talk to CCP to discover what the problem is. This is the second time in as many months Eclipse users have had problems.
Me too, just filed a ticket.
|
Dyson Cyberfire
|
Posted - 2007.09.29 17:00:00 -
[64]
Edited by: Dyson Cyberfire on 29/09/2007 17:00:59 Yay!!
Yep im in too. Will wait and see what they do about the ticket i put in as well.
Can stop using my dial up connection now.
Dyson.
|
iNsAn3
Damned Legion
|
Posted - 2007.09.29 17:01:00 -
[65]
this failz :( ---
|
Jeretomi
Azure Horizon Coalition Of Empires
|
Posted - 2007.09.29 17:02:00 -
[66]
Originally by: Jeretomi I'm in too....we'll have to see for how long.
Mmm....all of ten minutes
|
iNsAn3
Damned Legion
|
Posted - 2007.09.29 17:07:00 -
[67]
Originally by: Jeretomi
Originally by: Jeretomi I'm in too....we'll have to see for how long.
Mmm....all of ten minutes
yea, same i get in, purchase a curse and d/c... n1 ---
|
Jeretomi
Azure Horizon Coalition Of Empires
|
Posted - 2007.09.29 17:17:00 -
[68]
Edited by: Jeretomi on 29/09/2007 17:20:47 OK, now I'm disconnecting whilst "Entering game as..."
I can still ping CCP OK.
This really is frustrating
|
Sumozo
The Phoenix Mercenaries
|
Posted - 2007.09.29 17:21:00 -
[69]
strange, coz now im connected for the first time in 3hrs :\
|
iNsAn3
Damned Legion
|
Posted - 2007.09.29 17:44:00 -
[70]
can a ccp gm/dev/ISD agree or disagree its CCP sided ? ---
|
|
Kassii
|
Posted - 2007.09.29 17:50:00 -
[71]
Part of a traceroute... (From a UNIX box)
3 82.153.2.49 (82.153.2.49) 32.752 ms 33.667 ms 33.154 ms 4 tge5-4.fr1.lon.llnw.net (195.66.224.133) 66.876 ms 66.207 ms 66.886 ms 5 ve5.fr4.lon.llnw.net (69.28.171.138) 66.323 ms 83.135 ms 66.859 ms 6 ccp.ve201.fr3.lon.llnw.net (87.248.208.150) 33.138 ms 33.636 ms 33.152 ms 7 * * * 8 * * *
I appear to able to hit something at CCP, then nothing. I assume that between 87.248.208.150 and the target 87.237.38.200 is under CCP control? CCP Can you comment?
|
Jeretomi
Azure Horizon Coalition Of Empires
|
Posted - 2007.09.29 18:15:00 -
[72]
Looking around other threads, all this seems to be related to the problems Tiscali users are having too...and seeing our beloved ISPs are one and the same thing now, perhaps it's no surprise
|
iNsAn3
Damned Legion
|
Posted - 2007.09.29 19:07:00 -
[73]
Originally by: Jeretomi Looking around other threads, all this seems to be related to the problems Tiscali users are having too...and seeing our beloved ISPs are one and the same thing now, perhaps it's no surprise
tiscali = eclipse ? ---
|
Jeretomi
Azure Horizon Coalition Of Empires
|
Posted - 2007.09.29 19:35:00 -
[74]
Originally by: iNsAn3 tiscali = eclipse ?
No, not in that way. Eclipse is part of the Kingston Communications Group. Just thought I'd read in one of the threads about all this, that some ISPs will route traffic via others, and that there was a link between the two. No idea if this is the case however, just trying to make some sense of all this. The fact that two major UK ISPs are having trouble with EVE online seems too much of a coincidence to me.
|
iNsAn3
Damned Legion
|
Posted - 2007.09.29 19:41:00 -
[75]
but why all of a sudden ? the latest patch or something ? ---
|
Jeretomi
Azure Horizon Coalition Of Empires
|
Posted - 2007.09.29 19:50:00 -
[76]
I have no idea I've been playing fine since the last patch, until yesterday afternoon. A couple of months ago a good number of Eclipse users were suffering constant disconnects, like Tiscali users are at the moment. I could log on, but would drop the connection after 10, 15, 20 mins play. A couple of days later the problem went away....I've been fine since. I think all sides are aware of the issues and just need to get to the bottom of them.
|
Kassii
|
Posted - 2007.09.29 20:11:00 -
[77]
I can finally login. Been in and out to set up some long training tmes on my chars until I can be sure problems have been resolved.
Login times, aquiring bulk data time all seem normal. Not had a single update or response to my ticket with Eclipse.
It just started working again ?
|
iNsAn3
Damned Legion
|
Posted - 2007.09.29 21:06:00 -
[78]
Originally by: Kassii I can finally login. Been in and out to set up some long training tmes on my chars until I can be sure problems have been resolved.
Login times, aquiring bulk data time all seem normal. Not had a single update or response to my ticket with Eclipse.
It just started working again ?
same, but i can guarantee n 30 mins you'll regret saying that :P ---
|
VeNT
Minmatar Freelancer Union Unaffiliated
|
Posted - 2007.09.30 12:14:00 -
[79]
eclipse pipex and tiscali all route eve type data via the same 3rd party network iirc
-------------------- Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of. |
Thorvald Finnin
Caldari VIRTUAL LIFE VANGUARD Te-Ka
|
Posted - 2007.09.30 13:59:00 -
[80]
Edited by: Thorvald Finnin on 30/09/2007 14:01:06 Edited by: Thorvald Finnin on 30/09/2007 14:00:02 You should be able to validate how the traffic is routed by resolving the IP addresses in your tracert to owners. Try a site like www.arin.net/whois. Last time I checked, the route in question doesn't include any Tiscali stuff (but YMMV).
The following have struck me during the times this issue has come up: 1) Only happens during peak times (weekend afternoons, evenings) 2) The issue starts to rear its head for no particular reason and goes away again at some point (for a while) 3) When I use PingPlotter it reports no problems; connect to the destination server and with normal (25-40ms) ping times 4) When I use HttpTunnel, I can connect (but slooooowly, because I've not subscribed). I don't know how this works, but I think you avoid using port 26000
I fear that Eclipse are blocking/severely throttling traffic on port 26000 (which I believe is a common port for download site), and are unwilling to own up to it.
Nevertheless, most of this is speculation or just observations by someone with IT skills in another area. I would love to see CCP's networking experts go speak to Eclipse's techies, and report their findings and analysis to this thread, as there is no way as a non-techie I can get to the bottom of what's going on.
|
|
jmac16v
Caldari
|
Posted - 2007.09.30 16:06:00 -
[81]
i am also having the same issue aswell on my on connection and on my girlfiends conection. (both with eclpise internet). I also run eve from a laptop and runs fine in work, but when taking the laptop home the problem then arises of 'checking status' then going to 'status Unknown'. I have raised a ticket for both connections to eclpise but still no reply.
|
Drozon K
|
Posted - 2007.09.30 16:31:00 -
[82]
the issue is back for me.. stuck at 'checking status' and if i'm lucky i get through to 'status:unknown' after 10mins...
have used traqcert as per normal and it connects through to ccp fine.. so as per normal it isn't the line... its got to be eclipse or ccp messing up the connection..
i just hope that sky (ordered yesterday) use a different set of servers if it is solely an eclipse issue?
oh and roll on my switch to sky..
|
VeNT
Minmatar Freelancer Union Unaffiliated
|
Posted - 2007.09.30 16:34:00 -
[83]
same was able to login a bit to change a skill but its gone again now :(
-------------------- Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of. |
Dyson Cyberfire
|
Posted - 2007.09.30 16:44:00 -
[84]
went for me about ten mins ago too.
Now just stuck on status unknown..... i give up!!
|
VeNT
Minmatar Freelancer Union Unaffiliated
|
Posted - 2007.09.30 16:45:00 -
[85]
Originally by: Code Monkey We are currently working on the problem with bulk data download 'stalling' in certain cases, under certain ISP's.
It has been reported that deleting the entire CachedObjects bulk data folder (typically in C:\Documents and Settings\[username]\Local Settings\Application Data\ccp\EVE\cache\MachoNet\87.237.38.200\180) has helped resolve the issue, forcing a re-download of the entire 2.2MB of bulk data which takes about a minute on a fast connection. If this helps in your case, please let us know.
nope, but then I wasn't even getting that far, it just hangs at the "checking status" bit
-------------------- Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of. |
Dyson Cyberfire
|
Posted - 2007.09.30 16:48:00 -
[86]
same here cant even get to character screen just sits on checking status and eventually status unknown!
|
Kai Tempest
Gemini Industries Inc Sylph Alliance
|
Posted - 2007.09.30 19:35:00 -
[87]
I am alsao having the checking status / status unknown issue. Yet I was logged in about an hour ago with no problems. Is the servers having trouble or what?
Now I am just sat at my login screen trying to think about what I used to do that wasnt eve related
Gemini Industries Inc |
VeNT
Minmatar Freelancer Union Unaffiliated
|
Posted - 2007.09.30 21:16:00 -
[88]
Originally by: Kai Tempest I am alsao having the checking status / status unknown issue. Yet I was logged in about an hour ago with no problems. Is the servers having trouble or what?
Now I am just sat at my login screen trying to think about what I used to do that wasnt eve related
its not the servers its your ISP (from what we can tell), I'm guessing your on eclipse or pipex/tiscali etc?
-------------------- Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of. |
Jeretomi
Azure Horizon Coalition Of Empires
|
Posted - 2007.10.01 06:51:00 -
[89]
It's almost as if someone flips a switch somewhere at between 1pm and 11pm. Couldn't connect last night at all (didn't try after 8pm). Fine this morning...with two accounts...just when I can't play!! Someone, somewhere must be throttling us back surely
I added a note to that effect to my Eclipse ticket...still no response from them
|
Kassii
|
Posted - 2007.10.01 09:49:00 -
[90]
I was OK last night. I was OK this morning (about 07:30 UK time).
Log-on times, aquiring bulk data times were good.
However it just started working, like someone flipped a switch, as someone else said.
I wonder what it will be like after DT today when I get back home?
I have an open ticket with Eclipse - not a single response. No Email update, the ticket details have not been touched. I logged the ticket at 17:57 on 29/09/2007.
This is disappointing.
|
|
Radamathadus
Seoltachd
|
Posted - 2007.10.01 09:59:00 -
[91]
Well I got a response on my ticket :-
Thank you for letting us know.
We are aware of an issue currently with this Game.
We are currently investigating and shall update you as soon as we have further information.
I'm not going to hold my breath on this one and after 48 hours relatively issue free I'm back at Checking Status errors. I have also noticed that my Bittorrent goes to pot at the same time as my eve connection - could there be some p2p issues involved here?
|
Thorvald Finnin
Caldari VIRTUAL LIFE VANGUARD Te-Ka
|
Posted - 2007.10.01 10:02:00 -
[92]
Edited by: Thorvald Finnin on 01/10/2007 10:03:13
Originally by: Radamathadus could there be some p2p issues involved here?
Some web searching leads me to believe that port 26000 is used both to connect to EVE and by a number of download tools/systems. So, wouldn't really surprise me if this is indeed a switch being flicked at Eclipse; maybe not manually but by some "overload protection".
That's why it would be extremely useful if experts from CCP could get in touch with experts at Eclipse and hammer this one out. I am operating purely on observation and limited technical knowledge (and some research results from websites, none of which has any Firm answers).
|
Jeretomi
Azure Horizon Coalition Of Empires
|
Posted - 2007.10.01 10:08:00 -
[93]
Edited by: Jeretomi on 01/10/2007 10:08:48 Well, managed an hr or so this morning, but now back to constant disconnects and hangs at various points of the connection process. Stuck at "Checking status" now.
It's only EVE I'm having trouble with, and I vary rarely download/torrent during the day/evening...will always start big downloads just before going to bed, so I can't really comment on their performance
|
VeNT
Minmatar Freelancer Union Unaffiliated
|
Posted - 2007.10.01 11:46:00 -
[94]
I've had a ticket with eclipse for the last month or so now, no reply.
-------------------- Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of. |
Aleatory
Technology Acquisition Collective
|
Posted - 2007.10.01 12:02:00 -
[95]
I have been having this problem of being stuck at aquiring bulk data for about 2 weeks now.
I have found that deleting the cache directory (c:\users\username\appdata\local\ccp\eve\cache\ on vista) will get around it, however I need to do this after EVERY downtime. Once cache is deleted I can log in and out fine however until the following downtime.
It is also occuring on 2 windows XP machines, one of which I formatted and installed nothing but drivers and eve with no success.
They all run through the same dsl connection, however I happen to be in the position of working for the ISP I use and can state with certainty that nothing network side has changed and it has been functioning just fine up until recently. I wish I had taken note of exactly when it began, but I think it coincides roughly with the last patch.
The whole thing is quite frustrating tbh, especially since you lose everything in cache which adds extra loading time to certain elements of the game. |
Kassii
|
Posted - 2007.10.01 12:13:00 -
[96]
Back to where I started. Checking Status... then Unknown.
I know the server is up --> Check service
Sigh.
This is getting beyond a joke...
|
VeNT
Minmatar Freelancer Union Unaffiliated
|
Posted - 2007.10.01 12:32:00 -
[97]
Edited by: VeNT on 01/10/2007 12:35:26 same, was gonna ask if the servers up or not but I guess it is, can't get anything now :( moving to ADSL24 ASAP
-------------------- Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of. |
Dyson Cyberfire
|
Posted - 2007.10.01 12:36:00 -
[98]
Originally by: Aleatory I have been having this problem of being stuck at aquiring bulk data for about 2 weeks now.
Ok... it is not a problem with the bulk data section of loading for most of us. We are stuck on the log on screen where you put your username and password in. This is because the server status for Tranquility is reporting "checking status" then "unknown" for us!!! So it seems for what ever reason our clients can not connect to the Tranquility server! This is happening more and more frequently and mainly at busy times. It looks like its being switched like others have said. Oh and yes, I have had completely enough of it and it has gone far beyond a joke now. I am contemplating ringing eclipse and disconnecting with them if this is not resolved by the end of the day. I pay for four eve accounts plus the 8meg eclipse connection and im not paying for something I cant access and use.
|
Snaith
Minmatar Bug Eyed Monsters
|
Posted - 2007.10.01 12:51:00 -
[99]
Check the tiscali sticky. Eclipse = tiscali Welcome to the club.
|
Kassii
|
Posted - 2007.10.01 12:51:00 -
[100]
I've been with Eclipse for about 4 years now. Their service has been excellent...
Up until about 2 months ago. Then I started getting problems with EVE which I had never seen before. Been playing EVE for about 18 months.
I have just had a second phone line installed and I was about to sign up for another connection with Eclipse. Not now. No way.
I've ordered my broadband through zen. I hear good things about them. So here's hoping...
If zen works out I will then drop Eclipse.
|
|
Slyhand
|
Posted - 2007.10.01 13:46:00 -
[101]
I too have been with eclipse for a number of years and never had any problems, it'll be a shame if this forces me to move ISP although the Sky offer does look quite good.
I've sent them another polite service ticket to jolly them along a bit anyway......
|
MrBadidea
Caldari The Children of Lilith
|
Posted - 2007.10.01 14:08:00 -
[102]
Jumping in as another guy with connection Issues & Eclipse.
I've been having the Bulk Data cheese for a few months now; from back around April when I first moved to Eclipse. I've always just assumed it was my fairly random network setup that was causing it (same time I moved to Eclipse, I changed my network setup so that I had a wireless bridge between the router, and a wired network in my room where my computers are).
However, today, I can't see the server at all.
Tracert is giving me an almost identical route to Crayathan, nothing after hop #8 for me, at company.customer.muc.de.colt.net
---
MrBadidea's ePeen strikes YOUR EGO Wrecking for EMOCIDE
|
alster
|
Posted - 2007.10.01 14:49:00 -
[103]
perfect
thx alot ccp or who ever did that, i was able to connect instantly now, without waiting at the bulk data.
thanke you
|
Dyson Cyberfire
|
Posted - 2007.10.01 15:14:00 -
[104]
Edited by: Dyson Cyberfire on 01/10/2007 15:14:25 sigh... been on "checking status" all afternoon now, phoneing eclipse again as still no response from ticket I put in.
|
Thorvald Finnin
Caldari VIRTUAL LIFE VANGUARD Te-Ka
|
Posted - 2007.10.01 15:16:00 -
[105]
Edited by: Thorvald Finnin on 01/10/2007 15:16:41
Originally by: alster perfect
thx alot ccp or who ever did that, i was able to connect instantly now, without waiting at the bulk data.
thanke you
Not sure if you are with Eclipse, Alster, but if you are, wait until tonight and see if it still works. I can connect fine during "UK off-peak" hours. The problem appears to kick in the moment people come home from work and log in en masse.
Nevertheless, I hope it continues to work for you
|
Kassii
|
Posted - 2007.10.01 15:19:00 -
[106]
I finally got a reply to my ticket. About 1.5 hours ago.
Eclipse Network Engineers are still investigating this issue,and we hope to be able to provide you with an update shortly
I really, really need a cold beer Fortunately there's plenty in the fridge.
|
Ariebos
Momentum. The Reckoning.
|
Posted - 2007.10.01 15:25:00 -
[107]
What an absolute joy ... again
I'm also having the same issues and again with Eclipse ... this suxxor!!
Hardly played for 2 months now
|
Dyson Cyberfire
|
Posted - 2007.10.01 15:33:00 -
[108]
Just spoke to them on the phone, apparently the engineers are working on a fix atm.
but, they have no time scale to when it will be completed by. I asked a day a week... they said hopefully within a week.
|
VeNT
Minmatar Freelancer Union Unaffiliated
|
Posted - 2007.10.01 15:54:00 -
[109]
Edited by: VeNT on 01/10/2007 15:54:47 meanwhile POS are running out of fule, market orders are emptying and someone else is getting all my plexes :(
wonder if I can sue eclipse for lost ISK or atleast claim back the time I would have spent in game from them! I've lost the best part of a months gaming because I've not been able to login to any of my accounts, maybe I could charge them the fee for that period?
I'm not going to hold my breath, as soon as I've had the chance I'm going to swap to ADSL24, cheaper, reliable and a whole lot faster!
-------------------- Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of. |
VeNT
Minmatar Freelancer Union Unaffiliated
|
Posted - 2007.10.01 15:58:00 -
[110]
Originally by: Kassii I've been with Eclipse for about 4 years now. Their service has been excellent...
Up until about 2 months ago. Then I started getting problems with EVE which I had never seen before. Been playing EVE for about 18 months.
didn't tiscali buy out eclipse about 3-4 months back?
-------------------- Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of. |
|
MrBadidea
Caldari The Children of Lilith
|
Posted - 2007.10.01 16:03:00 -
[111]
OK, I just tried using an SSH tunnel to my Dedicated Server.
Using port 31337 from my computer -> my server, then onwards to Tranq works fine. Using port 26000 from my computer -> my server, then onwards to Tranq works fine. (Although the latency seems to be MUCH higher)
---
MrBadidea's ePeen strikes YOUR EGO Wrecking for EMOCIDE
|
VeNT
Minmatar Freelancer Union Unaffiliated
|
Posted - 2007.10.01 16:04:00 -
[112]
Originally by: MrBadidea OK, I just tried using an SSH tunnel to my Dedicated Server.
Using port 31337 from my computer -> my server, then onwards to Tranq works fine. Using port 26000 from my computer -> my server, then onwards to Tranq works fine. (Although the latency seems to be MUCH higher)
wonder if the nice people at CCP could make us all a nice little SSH tunnel or somthing to use!
-------------------- Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of. |
MrBadidea
Caldari The Children of Lilith
|
Posted - 2007.10.01 16:10:00 -
[113]
Edited by: MrBadidea on 01/10/2007 16:10:56
Originally by: VeNT
Originally by: MrBadidea OK, I just tried using an SSH tunnel to my Dedicated Server.
Using port 31337 from my computer -> my server, then onwards to Tranq works fine. Using port 26000 from my computer -> my server, then onwards to Tranq works fine. (Although the latency seems to be MUCH higher)
wonder if the nice people at CCP could make us all a nice little SSH tunnel or somthing to use!
I'm going to fiddle a bit more, and talk with a few people. I may possibly dole out some accounts for people to at least temporarily use so that they can get access to Tranq, however it will potentially cause a few problems for me in terms of keeping it secure. (There's a few people in EVE that would happily take my kindness in this respect and use it to either damage my Server and/or get me in trouble with CCP.)
Also, guess who will be getting my MAC code as soon as Eclipse send me one
---
MrBadidea's ePeen strikes YOUR EGO Wrecking for EMOCIDE
|
Thorvald Finnin
Caldari VIRTUAL LIFE VANGUARD Te-Ka
|
Posted - 2007.10.01 16:24:00 -
[114]
Edited by: Thorvald Finnin on 01/10/2007 16:24:00 I'm still stuck with Eclipse for a month or so :(
I can connect (very slowly mind) using an application called HTTP-Tunnel-Client. From what I gather is it routes you around the bottleneck; you can use it for free and it'll be sloooow, or you can pay for the service.
Check it out at http://www.HTTP-Tunnel.com.
Disclaimer: I have no interests in this product or the company that creates this product, nor do I have sufficient technical knowledge to know how it operates. Use at your own risk.
|
VeNT
Minmatar Freelancer Union Unaffiliated
|
Posted - 2007.10.01 17:16:00 -
[115]
using the way described in this thread ( http://oldforums.eveonline.com/?a=topic&threadID=305088 ) atm, works ok ish but is VERY slow
-------------------- Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of. |
Radamathadus
Seoltachd
|
Posted - 2007.10.01 17:18:00 -
[116]
Well just managed to get a normal connection and no hanging at acquiring bulk data or character selection.
How long will it last?
|
VeNT
Minmatar Freelancer Union Unaffiliated
|
Posted - 2007.10.01 17:30:00 -
[117]
enough time for me to undock in my hauler and get ganked by the first gate camp
-------------------- Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of. |
Kassii
|
Posted - 2007.10.01 17:34:00 -
[118]
Mine lasted about 20 mins, with 2 clients, then I got kicked off.
Just got back in, sticking with single client for the moment.
I had a really bad day at the office. A cold beer didn't help, but I'm still working on this. I don't like to give up too easily. So I'll have aonther beer ... It might work eventually.
Bu55er! Just got kicked out again. While I was writing this... Damn.
|
VeNT
Minmatar Freelancer Union Unaffiliated
|
Posted - 2007.10.01 17:43:00 -
[119]
I was able to connect and undock etc with http://oldforums.eveonline.com/?a=topic&threadID=305088
-------------------- Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of. |
Drozon K
|
Posted - 2007.10.01 18:03:00 -
[120]
hey folks..
am reading that i can login now.. although the issue has evolved.. now can get to the character screen and its just stays blank.. (this is the same for my alt as well)
am off to scour the forums to find if anyone else has this issue..
lol (I laugh cos its either that or crying) lol
|
|
Radamathadus
Seoltachd
|
Posted - 2007.10.01 19:02:00 -
[121]
Well that was about 1 1/2 hours of relatively drop free playing time. At least I managed to set some longer skills training.
Be good if a Dev could sticky an Eclipse Connection Issues thread next to the Tiscali one - would save a fair few more threads being started.
|
ugly guy
Amarr Seoltachd
|
Posted - 2007.10.01 19:16:00 -
[122]
Heres and interesting twist! I have an Eclipse connection and my next door neighbor a talktalk one, when I have been having trouble with my Eclipse connection I have been flicking over to the talktalk connection (with neighbors permisson), however the connection issues are still present.
I need to do more testing on this but as far as I am aware talktalk dont use any of Tiscalis backhaul, therefore that would imply the issue is with CCP.
I will let you know how the testing goes
|
Autumn Equinox
|
Posted - 2007.10.01 19:19:00 -
[123]
Well, I am unknown (ages connecting again)
1 1 ms <1 ms <1 ms 192.168.0.254 2 15 ms 17 ms 15 ms x.x.x.x 3 15 ms 17 ms 15 ms x.x.x.x 4 21 ms 21 ms 28 ms tge5-4.fr1.lon.llnw.net [195.66.224.133] 5 19 ms 18 ms 17 ms ve5.fr4.lon.llnw.net [69.28.171.138] 6 16 ms 16 ms 17 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 7 16 ms 16 ms 16 ms 87.237.38.199 8 32 ms 19 ms 24 ms 87.237.38.200
Come on eclipse!!!! Pings are super fast, but this is just unacceptable. Sort out your up-stream provider |
Gypsio III
Darkness Inc.
|
Posted - 2007.10.01 19:32:00 -
[124]
I'm with Eclipse, and I'm stuck like everyone else.
|
Autumn Equinox
|
Posted - 2007.10.01 19:35:00 -
[125]
Hey, my ticket from friday has disapeared!!
Time to start trolling tyhe ADSLGUIDE / thinkbroadband forums.
|
Kasmir
Naval Protection Corp The Omni Federation
|
Posted - 2007.10.01 19:36:00 -
[126]
Edited by: Kasmir on 01/10/2007 19:38:34 i got the same problem on my laptop.
i can connect at home fine on my desktop and laptop, but when i'm at school (college) i get the bulk data problem.... wtf? its like somone doesn't want me mining in boring classes
edit: not in uk. might try that link VeNT, might be my prob ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
BuildArk
Tyrell Corp INTERDICTION
|
Posted - 2007.10.01 19:36:00 -
[127]
same prob here - eclipse also.
|
Fitharn
|
Posted - 2007.10.01 19:45:00 -
[128]
Apart from a 5 minute stint, I haven't been able to log in since 6pm
|
Gypsio III
Darkness Inc.
|
Posted - 2007.10.01 19:50:00 -
[129]
So, which ISP should we switch to...? Zen has a good reputation, right?
|
Maine River
Caldari The Graduates Brutally Clever Empire
|
Posted - 2007.10.01 19:56:00 -
[130]
I'm moving to Zen myself as soon as i receive my MAC code as you can do a monthly contract... Will move to o2 Broadband once it starts in the next month or so |
|
Fatsam
Madhatters Inc. M. PIRE
|
Posted - 2007.10.01 20:03:00 -
[131]
I have this issue tonight too. I use Tiscali currently.
|
Kassii
|
Posted - 2007.10.01 20:04:00 -
[132]
Eclipse closed my ticket. Saying "we're working on it"
I opened another one and sent them a sh!t-o-gram.
I was able to logon earlier but I'm stuffed again. Stuck at Checking Status...
Can't wait for my 2nd ASDL connection with zen to be enabled on Friday.
|
Jorund Bork
Freelance Unincorporated Ushra'Khan
|
Posted - 2007.10.01 20:31:00 -
[133]
Edited by: Jorund Bork on 01/10/2007 20:31:42 I was able to log in again last night and this morning no problem, then I got booted out around 10:30 eve time, and haven't been able to connect since (again...).
The nature of the problem seems to have changed a bit. I can now get past checking status, log in a select a character, but the connection drops while trying the enter game...every time.
I've had a reply to my ticket with Eclipse... Originally by: Eclipse technical support EVE
We are aware of an issue and are currently investigating.
We shall update you as soon as we have further information.
My current 12 month contract with eclipse is up on the 7th of October and I'll probably be moving I think
|
BunnyGunny
Gallente Omega Fleet Enterprises Executive Outcomes
|
Posted - 2007.10.01 20:46:00 -
[134]
Same issues, jumping on the I'M WITH ECLIPSE TOO bandwagon.
|
Gypsio III
Darkness Inc.
|
Posted - 2007.10.01 21:59:00 -
[135]
Edited by: Gypsio III on 01/10/2007 22:03:36 Hmm what a surprise. At the stroke of 11 pm my connection problems magically disappear.
Eclipse can f*** right off.
Edit - and down again...
|
Idunyken
Digital Fury Corporation Digital Renegades
|
Posted - 2007.10.01 22:20:00 -
[136]
Also jumping on the bandwagon (again).
This issue seems to crop up after each patch. Last time it didn't last more than a day however.
|
Takeshi Ueda
Tyrell Corp
|
Posted - 2007.10.01 23:15:00 -
[137]
Edited by: Takeshi Ueda on 01/10/2007 23:15:02 Just been hunting around and found this thread
http://oldforums.eveonline.com/?a=topic&threadID=530944
Seems like some similar problems have happened in the past. Just checked my tracert and found that Eclipse also routes via the LLNW routers. Could it be that the problem is Limelite Networks?
|
Radamathadus
Seoltachd
|
Posted - 2007.10.02 01:58:00 -
[138]
Having had a look around Eclipses web site I found this paragraph on their faq page :-
Quote: Why do you manage traffic on your Evolution Broadband products?
All Eclipse Evolution Broadband products come with unlimited downloads (subject to a generous Fair Usage Policy), but, in order to give all of our customers the best possible service at a competitive price, we manage the traffic on these products so that intensive activities such as such as file downloads, peer-to-peer (P2P) and Usenet traffic do not swamp the network and slow down time-sensitive traffic, such as web browsing, email, gaming and Internet phone calls
Linkage
I think we are possibly getting the same issue as the Tiscali users are and Eclipse are treating EVE as p2p traffic either accidentally or purposefully. Somethings a foot with port 26000.
|
Vlad Dakovnovich
|
Posted - 2007.10.02 08:45:00 -
[139]
i am having the same problems as all the rest of you. I notice on your link that the time stated as the busy period is 6pm to midnight. Strangely that is the time yesterday that i could not connect for. I have added my ticket to eclipses growing pile and have also petitioned ccp to see if there is a way to change ports to avoid this problem. You never know
|
Jorund Bork
Freelance Unincorporated Ushra'Khan
|
Posted - 2007.10.02 10:45:00 -
[140]
Have been able to log in fine this morning, then at 10:38 eve time (pretty much the same time as yesterday) I lose connection to eve and can't log back in.
Like others have said, it's as if someone is flicking a switch at the same time every day... |
|
Kai Tempest
Gemini Industries Inc Sylph Alliance
|
Posted - 2007.10.02 11:30:00 -
[141]
When my internet cut's off it's usually around 6pm till 11pm GMT, and also around 10:30 am. I really dont get why I would have trouble out of peak times.
My internet sucks so bad that when they slap on the capped bandwith thing I even get my connection lost just to regular internet. My computer had a hell of a time keeping a open connection at the times affected.
I am now thinking of telling them to go **** themselves, I have had issues since around january and they have allways told me that I cant leave as I am on a contract and if I leave I have to pay them ú26 per month till it expires. They aren't gettin a penny off me though from now on, they can threaten to take me to court or whatever they do, I really have just stopped caring.
I am with Pipex Homecall by the way, and they go through Tiscali's netowrk.
Gemini Industries Inc |
VeNT
Minmatar Freelancer Union Unaffiliated
|
Posted - 2007.10.02 12:14:00 -
[142]
its all eclipse contracts it would seem, I'm on their Flex service (was on one of the older style unlimited jobbies before) so I guess its not just the cheaper service with the issue
-------------------- Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of. |
Snaith
Minmatar Bug Eyed Monsters
|
Posted - 2007.10.02 12:15:00 -
[143]
Mag forums
and the tiscali ones , which deff need some bumpage, though think they may be getting removed, which is why I suggest posting in the magazine forums too.
Tiscali BB support forums
|
Shaggnasty
|
Posted - 2007.10.02 13:01:00 -
[144]
I guess I'm in the same boat as everyone else here. Eclipse are screwing me.... I have filed a petition with CCP and logged a support ticket with Eclipse. Now the waiting begins... It is my day off and I was looking forward to a whole day gaming
|
Arzal
Caldari Union Aerospace Corporation
|
Posted - 2007.10.02 13:12:00 -
[145]
yep, same problems here, been following this a while.... and so far nothing.... damn you eclipse!
|
Koinden
|
Posted - 2007.10.02 13:35:00 -
[146]
Ive also logged a ticket with Eclipse last night, got a reply back this morning.
"Call Transferred) We are aware of a problem with this game.
We are currently investigating this fault and shall update you as soon as we have further information"
Hopefully they will get to the bottom of this sooner rather than later or we'll have to consider swapping ISPs.
|
VeNT
Minmatar Freelancer Union Unaffiliated
|
Posted - 2007.10.02 13:44:00 -
[147]
tbh I've just requested my mac code, if its not working 100% perfect before that arrives then I'll be changing ISP
-------------------- Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of. |
Gypsio III
Darkness Inc.
|
Posted - 2007.10.02 13:48:00 -
[148]
Eclispe - "Currently our engineers are investigating into this issue and working toward a resolution. As soon as we have further updates we will be in touch."
|
Shaggnasty
|
Posted - 2007.10.02 15:25:00 -
[149]
Aye same here. I got on for a few hours today but been kicked again and waiting for "status unknown" to come back up. When that came up I could get on.
|
Thorvald Finnin
Caldari VIRTUAL LIFE VANGUARD Te-Ka
|
Posted - 2007.10.02 15:46:00 -
[150]
Seems they "flick the switch" at 15:30 GMT (ish)
|
|
Kassii
|
Posted - 2007.10.02 17:16:00 -
[151]
I was OK this morning. Now I'm stuck at 'Acquiring Bulk Data'
It sits there and sulks for several minutes then drops out and goes back to the login sceen.
I assume that this is the same basic problem?
|
Fitharn
Gallente Federal Navy Academy
|
Posted - 2007.10.02 18:03:00 -
[152]
Exactly what I am getting. Couldn't get on at all last night. Then lo and behold I tried at 5 past midnight and connected straight away.
|
Gypsio III
Darkness Inc.
|
Posted - 2007.10.02 18:05:00 -
[153]
All screwed up again tonight for me...
|
MrBadidea
Caldari The Children of Lilith
|
Posted - 2007.10.02 18:24:00 -
[154]
Again, to stick my oar in from the other day.
None-tunneled connection -> Tranq = fail SSH Tunnel on port 31337 -> My Server -> Tranq = success SSH Tunnel on port 26000 -> My Server -> Tranq = success
---
MrBadidea's ePeen strikes YOUR EGO Wrecking for EMOCIDE
|
VeNT
Minmatar Freelancer Union Unaffiliated
|
Posted - 2007.10.02 18:35:00 -
[155]
same, having to use my tunnel for now :(
-------------------- Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of. |
Ace101
Dark Knights of Deneb Against ALL Authorities
|
Posted - 2007.10.02 18:44:00 -
[156]
Edited by: Ace101 on 02/10/2007 18:46:26 im on eclipse and im having exactly the same problems as everyone else. i just got onto this connection a week ago so didnt know if i was my fault or not.
i was playing fine this morning, fine yesterday morning. couldnt connect between 15.00 and 23.00 for the last 3 days. i get to the character screen and it just dies after on entering ganme. i have also had the aquiring bulk data crash too.
another thing ive noticed is that it is very slow to show TQ's status normally, and sometimes not at all.
Brute Force Film |
Claire Raynor
|
Posted - 2007.10.02 18:50:00 -
[157]
Hi there everyone.
Wow - Eclipse are being a bit naughty! Hmm - I've opened a ticket too. I was really looking forward to playing tonight - very upset about this. I Like Eclipse - they would give me a static IP address and host my Domain - and they don't block ports - like a lot of other suppliers do.
I will expect a full explanation from Eclipse for Censoring my internet.
CR
|
Jesse Livermore
|
Posted - 2007.10.02 19:42:00 -
[158]
have been having the same problems, also with eclipse in the UK. ticket opened with eclipse... does anyone know if adsl24 that was mentioned in this thread has the same issues?
|
Kassii
|
Posted - 2007.10.02 19:43:00 -
[159]
Frack me. I'm in. 1st time this evening.
Been watching BSG (season 3) instead of playing EVE.
|
Kassii
|
Posted - 2007.10.02 19:57:00 -
[160]
Nope. Dead in the water again...
Eclipse are finished as far as I'm concerned.
All I can get from them is "We're working on it".
Just not good enough. This has been going on for 5 days. It started (for me at least) on Friday of last week.
It's a real shame, they used to be really good.
|
|
Koinden
|
Posted - 2007.10.02 20:01:00 -
[161]
Yeah, im starting to get really hacked off now aswell. Once in a while is ok, but this has been going on for quite some time now.
So whats a good broadband provider to go for at the moment?
|
Gypsio III
Darkness Inc.
|
Posted - 2007.10.02 20:12:00 -
[162]
I've requested my MAC from Eclipse. Off to Zen I think, then...
|
Drozon K
|
Posted - 2007.10.02 20:20:00 -
[163]
i'm off to sky.. but reckon i might be taking my chances a little.. (wanted the TV channles to much to go the other way)
www.skyuser.co.uk is a good forum resource on them.. but from the posts its a bit hit and miss.. the thing which swung me (apart the TV channels) was that my exchange has been llu enabled for sky so should be pretty good service..
well fingers crossed
|
Kassii
|
Posted - 2007.10.02 20:25:00 -
[164]
I'm lucky. I've got a second phone line. So I have arranged to get a second ISP on the other line. I've opted for zen. Should be enabled a week today. 5 working days.
Just getting the MAC isn't really good enough for me. I have to change Email addresses and give people time to register the change, etc. It's a real hassle.
So I'll run the 2 ISPs in parallel for for a couple of months. I'll move my Email to something which is ISP neutral (google?, yahoo?) I can then just drop Eclipse.
zen appear to have a good reputation. (So did Eclipse ) zen have a monthly contract plan. I'm always wary of 12 or 18 month contracts. So we'll how it goes.
|
BunnyGunny
Gallente Omega Fleet Enterprises Executive Outcomes
|
Posted - 2007.10.02 20:31:00 -
[165]
Edited by: BunnyGunny on 02/10/2007 20:32:43 Below is an example of a 100% perfect ISP
They are only human guys, give them a chance to try fixing it first before you jump ship lol
|
Kassii
|
Posted - 2007.10.02 20:39:00 -
[166]
Five days? That's a lot of chances.
The thing that annoys me is the quality of service. No explaination. They closed the call without asking if the problem was resolved. All I can get from them is "We're working on it" No ETA, not even a guess. It's just not good enough. That's the real problem.
I know the world is not perfect I don't expect it to be. I do expect decent customer service. Eclipse have failed to provide decent customer service. It's not just me who thinks this.
|
BunnyGunny
Gallente Omega Fleet Enterprises Executive Outcomes
|
Posted - 2007.10.02 21:02:00 -
[167]
The point I'm trying to make is that they might very well be in the middle of a technical s**tstorm right now and simply not be wanting to let on how bad it is for pr matters. They are providing the levels of customer service required to inform us of whats going on. They are acknowledging calls in a reasonably prompt manner (despite people like you continuously harassing them), they are informing people that the issue is being attended to and will no doubt get a resolution in due time. The call being closed could just be an error by a stressed out helpdesk operator having a bad day because geeks are harrassing them about a video game.
So unravel the knickers, put teddy back into bed and stop being a n00b.
Geez...
|
Drozon K
|
Posted - 2007.10.02 21:13:00 -
[168]
Edited by: Drozon K on 02/10/2007 21:15:49 Edited by: Drozon K on 02/10/2007 21:15:00 Edited by: Drozon K on 02/10/2007 21:14:37 i completely agree with Kassii, please remember that isn't the first time this issue has come up either.. many users were affected just like this for about a week, a month and a half ago, for it not only to be repeated but to be made worse is simply beyond my limits of understanding.
the fact that CCP has not publically addressed the issue is a gripe with me, but they are the providers of a game that we choose to play as we enjoy it when it works.. thus i have a certain level of patience when there is an issue such a emergency reboot etc..
However eclipse is simply a way for me to access the net, and what they providing is not a unique service, therefore i beleive that they should maintain a certain level of professionalism and provide a clear explaination as to the situation, not just 'we are working on it' after four days of nothing.
I had been with eclipse for three years and in that time i have been impressed with the service all the way through, but it has clearly been going downhill as of late and for me broadband is a luxury service from which i would like to get what i pay for... bearing in mind that anyone like me that runs two eve accounts the money we are wasting in subsciption is building up...
(plus i really want to play eve.. lol)
|
Kassii
|
Posted - 2007.10.02 21:25:00 -
[169]
Hold on. I have not continually harrassed them. Two polite enquires over 4 days is hardly harassment.
I have worked on a hep desk. I know what it's like to be harassed by irate customers. My 2 polite enquires are not even close.
As for being a noob. Actually I have over 25 years experience in the IT industry. Inculding my 3 year stint doing end user (help desk) software support. I know all about the stress involved in customer support. I also know how to do it properly and this ain't how you do it.
You're right about one thing though - I am going to go to bed.
|
BunnyGunny
Gallente Omega Fleet Enterprises Executive Outcomes
|
Posted - 2007.10.02 21:34:00 -
[170]
Thanks for the irrelevant life story regarding your IT background, I wont bother you with my IT background story.
Fact remains that they could have a number of issues to deal with here, we dont know that and I'm sure that if thats the case then I'm also sure they dont have time to explain it in detail to every tard that mails them. Variations in severity indicate that they are trying things, the problem isn't just being ignored. Factors involving the length of time to sort it can include liasing with outside contractors, serious data loss and recovery on servers, unplanned maintenance problems, late pizza, take your pick.
Just give up on the "OMGWTFZORZ my isp iz n00bs for not being able to shake a stick at a problem and make it vanish in 3 seconds" cus thats the n00bish part.
If it remains in 2-3 weeks without explanation however....
|
|
Radamathadus
Seoltachd
|
Posted - 2007.10.02 21:40:00 -
[171]
Originally by: BunnyGunny The point I'm trying to make is that they might very well be in the middle of a technical s**tstorm right now and simply not be wanting to let on how bad it is for pr matters. They are providing the levels of customer service required to inform us of whats going on. They are acknowledging calls in a reasonably prompt manner (despite people like you continuously harassing them), they are informing people that the issue is being attended to and will no doubt get a resolution in due time. The call being closed could just be an error by a stressed out helpdesk operator having a bad day because geeks are harrassing them about a video game.
Well the issue has been running since the middle of August so either you have the patience of Job or they have gone way past due time. Yes they could have major technical issues but the only people up in arms are those using port 26000 from what I have read, EVE and Quake players on Eclipse and Tiscali. As for PR this issue seems to be snowballing and that is a recipe for a PR disaster.
They are not informing anyone of anything - there have just been a series of cut and paste reply's to tickets. My first ticket was closed without me agreeing the problem was fixed and indeed it has proved not to have been.
The total lack of communication is looking rather suspicious now and might reflect anticipated potential legal difficulties in terms of broken contracts. Of course this could all be made easier with a public statement and an time line for a fix.
Originally by: BunnyGunny So unravel the knickers, put teddy back into bed and stop being a n00b.
Geez...
Lame.
|
Autumn Equinox
|
Posted - 2007.10.02 21:40:00 -
[172]
Eve on Eclipse is still broken
I have to agree - 5 days is too long for them to put back the change they made on Thursday / Friday. I have been with eclipse since 2001 or 2002 - they have been good with a couple of exceptions.
Eclipse - please fix your network. This is not acceptable.
If you tell us what you are doing, its one thing. But not even publically recognising the issue is a real issue to your customer is a major issue. |
Gypsio III
Darkness Inc.
|
Posted - 2007.10.02 21:43:00 -
[173]
This isn't a new problem either, it's been occurring intermittently since May, I think. Certainly since the summer.
|
Kassii
|
Posted - 2007.10.02 21:48:00 -
[174]
Originally by: BunnyGunny
Just give up on the "OMGWTFZORZ my isp iz n00bs for not being able to shake a stick at a problem and make it vanish in 3 seconds" cus thats the n00bish part. however....
I wasn't going to dignify this post with a reply but I couldn't resist this. I started having serious problems on Friday the 28th Sept. I didn't log the ticket until 17:00 on Saturday the 29th Sept. So I gave them a days grace before I logged a ticket.
A day is a bit more than 3 seconds. Just thought I'd point that out.
Now, what did I do with my teddy...
|
Kelsor Starfire
|
Posted - 2007.10.02 21:49:00 -
[175]
I have this issue too.
Eclipse also.
Sucks sweaty badger fur.
|
Strife Phoenix
Acerbus Vindictum
|
Posted - 2007.10.02 22:06:00 -
[176]
Eclipse here as well. Started getting these problems a few days ago but now I can't get in properly. Unfortunately, I do not have the option of switching ISP.
I want some background intel on what is happening. Clearly there is no general issue since ICMP packets get through to the servers, basic connectivity is proven..
Either Ecplipse / BT or CCP logs MUST show something out of the order or at least contain clues as to where the problem lies. Now, employees (or devs by all means) from the above companys, get the intel on what is happening and post it.
Acerbus-Vindictum - Revelare Pecunia! |
Gypsio III
Darkness Inc.
|
Posted - 2007.10.02 22:57:00 -
[177]
Literally, on the stroke of midnight, Eclipse lets me log in.
So, obviously no bandwidth throttling going on here, then...
|
Shaggnasty
|
Posted - 2007.10.02 23:00:00 -
[178]
well I've asked for my MAC number and I'm off to Plusnet who are pro gamer. Apparently they "regocnise" gamers needs and put gamers first knowing their needs. I pay for internet NOW not next week/month so stuff Eclipse. I pay to play EVE NOW not next week/month. So Eclipse can swivel as far as I'm concerned. If an ISP cannot provide for your needs surely that is a sign to switch?
|
gallentescout
|
Posted - 2007.10.03 01:49:00 -
[179]
Originally by: Kassii It's a real shame, they used to be really good.
Yep, Eclipse used to be one of the best around when they were a small operation. I've been with them since 2003 I think.
In the past year their general service has gone downhill though, E-mail access in the first half of the year was poor and general speeds have gone downhill.
This whole EVE fiasco just shows how low they've fallen. Probably some kind of port throttling, traffic shaping, whatever but I'm not interested in paying for that sort of nonsense.
Requested my MAC code this morning. A sad end to what used to be a great ISP. I'll probably move to an EntaNet reseller.
|
Strife Phoenix
Acerbus Vindictum
|
Posted - 2007.10.03 08:47:00 -
[180]
Originally by: Gypsio III Literally, on the stroke of midnight, Eclipse lets me log in.
So, obviously no bandwidth throttling going on here, then...
Well I've been thinking this might have to do with their "fair bandwith allowance" bull****, or rather that "feature" not working properly as I can always get in late at night or early mornings. The thing is, I don't use up much bandwith and my status is "green" on the support pages so I should NOT be affected by the limitations implemented for heavy users.
ICMP echo tests and tracerouts prove that it is not a latency problem either as I never get over 50ms responsetime with 30ms being the average. Of course I have no way of checking latency withing the evecluster but I really doubt that is the issue.
Acerbus-Vindictum - Revelare Pecunia! |
|
Shaggnasty
|
Posted - 2007.10.03 12:16:00 -
[181]
I asked for my MAC code and this is the reply I got:
"Please be advised your current package has a fair use policy of 20Gb between the hours of 6pm and midnight, the rest of the time your usage is unlimited. On top of this you are on one of the lowest priority packages on our network. If your connection is predominately being used for online gaming we would suggest look at regrading to a higher priority package."
Between 6pm and midnight?? I couldn't log on ALL DAY! Hehe, and this:
"I'm sorry to hear about the issue you are experiencing with Eve, may I suggest continuing to liaise with our Technical Support Department"
May I suggest you go F*** yourselves
|
Gypsio III
Darkness Inc.
|
Posted - 2007.10.03 12:21:00 -
[182]
I requested my MAC from Eclipse last night, it arrived at 9am on the dot. If only Eclipse were as good at retaining customers as they are at letting them leave...
|
Thorvald Finnin
Caldari VIRTUAL LIFE VANGUARD Te-Ka
|
Posted - 2007.10.03 13:10:00 -
[183]
Yep...
I'm strongly suspecting that this means that Eclipse is either lying or stupid (anyone vote for both?).
Either the techie I spoke to was lying (deliberately or not) when he said that Eclipse do not block any ports, or Eclipse is too stupid/disorganised to remember what they did to fix this problem 6-7 weeks ago.
|
Erynion
StarHunt Fallout Project
|
Posted - 2007.10.03 14:19:00 -
[184]
Same issues here in Estonia.
Dunno how i'm related to Eclipse or Tiscal'i but i have submitted the bugreport and are waiting for answers. And i have contacted my ISP to make them search for answer - though that might not yield the best results as they are sure that this is EVE's problem or my computer settings and in all cases not theirs problem.
Hope this will be fixed soon. Have not had more login time than 2 mins for 2 weeks now. ---------- FOR SALE: Parachute. Used once. Never opend. Little stained. Eve-mail for details. |
Crayathan
Gallente Contraband Inc. Mercenary Coalition
|
Posted - 2007.10.03 14:50:00 -
[185]
From eclipse today
"Our Network Team have made some modifications which we believe will resolve the issues with connecting to EVE Online, and should prevent a re-occurrence in the future.Please could you retest at your earliest convenience and let us know if problems persists so we can investigate further if necessary. Please accept our apologies for the delay in response and for any inconvenience this may have caused."
|
Jeretomi
Azure Horizon Coalition Of Empires
|
Posted - 2007.10.03 15:05:00 -
[186]
Edited by: Jeretomi on 03/10/2007 15:07:04 Copy-and-Paste ftw!!
Quote:
Dear Mr Smith,
Our Network Team have made some modifications which we believe will resolve the issues with connecting to EVE Online, and should prevent a re-occurrence in the future. Please could you retest at your earliest convenience and let us know if problems persists so we can investigate further if necessary.
Please accept our apologies for the delay in response and for any inconvenience this may have caused.
Thank you.
Kind Regards,
Fred Bloggs Technical Support Eclipse Internet
And I've been able to play this afternoon for a good few hours without interruption....we'll see what happens this evening
|
Radamathadus
Seoltachd
|
Posted - 2007.10.03 15:36:00 -
[187]
I have had the same response and my ticket has been closed. Lets hope that they have sorted it but so far today it is working as normal.
Hope Tiscali resolve the issue for their users - wouldnt it be amazing if both issues got fixed at the same time.
|
Ace101
Dark Knights of Deneb Against ALL Authorities
|
Posted - 2007.10.03 16:15:00 -
[188]
Edited by: Ace101 on 03/10/2007 16:23:45 Edited by: Ace101 on 03/10/2007 16:17:48 i just tried to find server status and it wouldnt. then my pages stopped refreshing, now its all back to normal?
wtf, fixed is it?
any1 else got issues with counterstrike too?
Brute Force Film |
VeNT
Minmatar Freelancer Union Unaffiliated
|
Posted - 2007.10.03 17:23:00 -
[189]
was unable to connect about an hour ago, I've requested my mac code so bye bye eclipse, to the person who said give them time, I've given them time (over a month), they failed to fix it, bye bye eclipse.
-------------------- Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of. |
Gypsio III
Darkness Inc.
|
Posted - 2007.10.03 18:58:00 -
[190]
I don't get the "server status OK" message instantly, but it does appear after a few seconds, and I can log in ok. So whatever Eclipse did has helped...
Unfortunately for Eclipse, Zen already has my order...
|
|
Kassii
|
Posted - 2007.10.03 19:57:00 -
[191]
I got the same message and the ticket has been closed. I would like to know exactly what the issue was but I guess I can't have everything. Eclipse seem confident that they have resolved the issue.
I have been able to login in repeatedly this evening without any problems.
|
Jorund Bork
Freelance Unincorporated Ushra'Khan
|
Posted - 2007.10.03 20:13:00 -
[192]
I received the same message from eclipse and they do seem to have fixed things. Can log in quickly and have been running 3 clients for the past few hours
Lets hope it stays like it.....
|
Claire Raynor
|
Posted - 2007.10.03 20:37:00 -
[193]
I too am now logging in OK - Just to let you know! And - I think or at least I feel - that the whole system is running a bit quicker?
Anyway! - Thanks to everyone who petitioned Eclipse - If it wasn't for all of you badgering Eclipse nothing may have happened. So thank you all.
This community beats the hell out of the WoW ome :) .
|
Sumozo
The Phoenix Mercenaries
|
Posted - 2007.10.03 23:08:00 -
[194]
Edited by: Sumozo on 03/10/2007 23:09:20 Edited by: Sumozo on 03/10/2007 23:08:09 just got disconnected, server status unknown :( anybody else?
|
Gypsio III
Darkness Inc.
|
Posted - 2007.10.03 23:17:00 -
[195]
yeah, i just got kicked, but then it let me back in...
|
MrBadidea
Caldari The Children of Lilith
|
Posted - 2007.10.04 00:23:00 -
[196]
Originally by: Sumozo Edited by: Sumozo on 03/10/2007 23:09:20 Edited by: Sumozo on 03/10/2007 23:08:09 just got disconnected, server status unknown :( anybody else?
Same, I've had to use my SSH tunnel all night to get in.
In addition, I've been having HORRENDOUS lagspikes all night for no apparant reason what so ever.
---
MrBadidea's ePeen strikes YOUR EGO Wrecking for EMOCIDE
|
Autumn Equinox
|
Posted - 2007.10.04 13:00:00 -
[197]
Eclipse issues have been corrected. This is from an email I have just recived. Eve was ok with no problems yesterday
EVE Online traffic was being mis-classified as P2P traffic in some circumstances for some customers and incorrectly managed across our network, this is not specific to any transit provider and was not based on communications port, ie: 26000 was not being specifically throttled.
Our Network Engineers have implemented a fix which will stop all EVE Online traffic for all customers from being mis-classified and we are also liaising with our Hardware suppliers to have this issue addressed in subsequent maintenance releases.
Thank you for your patience while we resolved the issue.
Regards,
Autumn
|
VeNT
Minmatar Freelancer Union Unaffiliated
|
Posted - 2007.10.04 13:34:00 -
[198]
I'm on a supposed unlimited service, why are they monitoring whats P2P and whats not?
-------------------- Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of. |
Ten Bulls
|
Posted - 2007.10.04 14:21:00 -
[199]
An hour and a half and i still cant login, im in Australia, i suspect my ISP (Green Tree Frog) is desciminating against P2P traffic :(
|
Snaith
Minmatar Bug Eyed Monsters
|
Posted - 2007.10.04 16:02:00 -
[200]
tiscali have for once phoned me, they are still working on their network issues, but my service /blocking should be ok from now. They would not say any more than that on the problem. so far no bandwidth drop and still can get into Eve.
|
|
Strife Phoenix
Acerbus Vindictum
|
Posted - 2007.10.05 09:51:00 -
[201]
Originally by: VeNT I'm on a supposed unlimited service, why are they monitoring whats P2P and whats not?
Because it is a matter of QoS (Quality of Service). P2P is considered low priority in every and all networks and other types of traffic will always be prioritised regardless.
Acerbus-Vindictum - Revelare Pecunia! |
|
|
|
Pages: 1 2 3 4 5 6 7 :: [one page] |