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Thread Statistics | Show CCP posts - 11 post(s) |
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CCP Phantom
C C P C C P Alliance
351
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Posted - 2011.12.22 09:40:00 -
[1] - Quote
Rejoice as your chosen Holiday Gifts arrived in our redeeming system, ready to be claimed by you. From December 22, 2011 on, you will see your lovely gifts eagerly waiting for you in the redeeming system.
Players who chose a neural remap as their gift will receive the remap later during December 22, most probably right after the downtime. The neural remap will then be available to the character with the most skillpoints on the account.
The ammunition, except from crystals, is given out in stacks. Once you claim your gift from the redeeming system, these stacks will be unpacked to your hangars, each ammunition stack contains 100 units of ammunition. The fuel blocks are also given out in stack, each fuel block stack contains 40 fuel blocks.
Player who chose gifts containing ammunition will see in the redeeming system, depending on their gift, 100 stacks of small ammunition (unpacked into 10.000 units of small ammunition once claimed and delivered to their hangar) or 50 stacks of medium ammunition (unpacked into 5.000 units of medium ammo) or 25 stacks of large ammunition (unpacked into 2.500 units of large ammo). Players, who chose the fuel blocks as gift, will see 25 stacks of fuel blocks in the redeeming system (unpacked into 1.000 fuel blocks once claimed and delivered to their hangar).
All other items in the redeeming system will show the exact amount of the items being delivered to your hangar once claimed.
Once you have claimed your items from the redeeming system, the items will instantly appear in your hangar and can be used by you.
Enjoy your holiday gifts! CCP Phantom - German Community Coordinator |
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CCP Navigator
C C P C C P Alliance
674
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Posted - 2011.12.22 10:01:00 -
[2] - Quote
Othran wrote:So you're removing the remaps which have already been incorrectly assigned to the LOWEST SP character on the account (or possibly the newest character) during DT yes?
You are then reassigning them correctly to the characters with the highest SP?
Can you confirm that please, because if not then we may as well get the petitions going now.
This is confirmed. The changes to remaps will be issued at some stage during today, most likely after downtime, but may take a few hours to be assigned to all accounts.
Please also note that you may need to log out and log in again for the changes to take place.
CCP Navigator -Community Manager |
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CCP Navigator
C C P C C P Alliance
674
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Posted - 2011.12.22 10:14:00 -
[3] - Quote
Ok, another update.
Remaps that you are currently seeing on lower skilled characters on accounts are remaps that you would have already on those characters.
Having double checked with Customer Support, no remaps have yet been issued and this will not happen until after downtime today, Thursday, December 22. During today all players who choose the Neural Remap will have that gift applied to the character with the highest skill points on that account. CCP Navigator -Community Manager |
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CCP Navigator
C C P C C P Alliance
676
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Posted - 2011.12.22 13:14:00 -
[4] - Quote
Hello everyone, the original post has been updated so check that out and remaps will be coming your way really soon CCP Navigator -Community Manager |
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CCP Navigator
C C P C C P Alliance
676
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Posted - 2011.12.22 13:32:00 -
[5] - Quote
malaire wrote:CCP Phantom wrote:Players who chose a neural remap as their gift will receive this during December 22. The neural remap will be assigned automatically to the character with the most skillpoints on the account. The remaps will be issued from 14:30 UTC and will be applied throughout the day so you may need to log out and back in to see this item. This gift will not show in the redeeming system and instead will appear in the remap listing of the highest skill point character on your account. In the event that you would like the remap applied to another character on the same account then submit a petition in the 'Billing' queue and we will assist you with that. Please note that remaps cannot be transferred between accounts. What Category should I use in "Billing & Account" Group? I didn't see anything where this would fit. Also, can I make petition before remap has been given or should I wait until I have received remap for "wrong" character?
Probably 'Reactivation Offers' but as long as it is in the billing queue then that is the main thing.
Yes, you should wait until the remap is on the incorrect character before submitting a petition. CCP Navigator -Community Manager |
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CCP Navigator
C C P C C P Alliance
676
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Posted - 2011.12.22 13:49:00 -
[6] - Quote
Endeavour Starfleet wrote:Wait if we are petitioning to get our remap if we were unable to redeem in time (What you had suggested in another topic) should that also go into billing?
Yes it should
CCP Navigator -Community Manager |
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GM Karidor
Game Masters C C P Alliance
624
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Posted - 2011.12.22 13:57:00 -
[7] - Quote
May Fair wrote:Two of my accounts got remaps granted to lowest SP characters, while removing the highest's "normal" remap and giving it a bonus. Already filed a petition in game.
The reason for this to happen is a result of the change from the old remapping mechanics and the new UI that is now active.
Previously, when you only had one free remap, it would not list this one free remap at all and just display the "Remap" button with the "Next Remap: Now" text, despite a timer actually going in the background (or not, which didn't matter at that point as the remap would be used up either way before we changed that).
So in the end: you always had that free remap and had not used it, it just became visible only due to the changes that have been made in Crucible 1.0.3 GM Karidor | Senior Game Master |
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CCP Navigator
C C P C C P Alliance
680
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Posted - 2011.12.22 15:57:00 -
[8] - Quote
Arcadia1701 wrote:No * redeem items* box for me on the log in screen...
If you have no redeem item shown, and you chose anything other than the Neural Remap, then please submit a petition and a GM will help you.
CCP Navigator -Community Manager |
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GM Spiral
Game Masters C C P Alliance
29
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Posted - 2011.12.26 12:29:00 -
[9] - Quote
Thank you for the comments so far in this thread.
- The deadline for redeeming the CA-1 implant was at 23:59 on the 5th of December
- The deadline for redeeming the CA-2 implant was at 23:59 on the 21st of December
- The deadline for choosing a gift was at 23:59 on the 21st of December.
- The Neural Remap gift was scripted to be given out at 14:00 on the 22nd of December. It was automatically applied to the highest skill point character on the account.
- Other gifts chosen were made available through the redeeming system at 00:00 on the 22nd.
We are aware of a large number of players that were fully eligible for the holiday gifts but either never chose a gift or did not redeem them in time. The implants were automatically added to your account's redeeming system, but were set to expire after a set date. The Choose A Gift program was facilitated through the Account Management pages on the EVE Online website.
The current situation is not the way we would have wanted it to be as the gifts are supposed to be something nice and fun for the holidays and not a tool of discord. This may have happened due to the time set for the deadlines, communication could perhaps have been improved or any other number of things. But we do know that less people received their holiday gift than should have. We are looking into possibilities to amend this in some manner. We'll be updating with further news later in the week.
In the meantime, if you missed out on the holiday gifts for any reason then please send us a petition. We are trying to be as accommodating as we can over the holidays in regards to the holiday gifts.
- Submit the petition to the Billing category under Reactivation Offers.
- If you have more than one account affected, list all of them in a single petition.
- If you wish for the Neural Remap, list the character to receive them on each account claiming that option.
Please let your friends, corpmates and alliance buddies know that we are helping with this if they missed out!
On behalf of EVE Online Customer Support I would like to wish you all happy holidays. Senior Game Master | EVE Online Customer Support Team | Info Group | CCP Games
Helping capsuleers since 2004. |
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GM Spiral
Game Masters C C P Alliance
29
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Posted - 2011.12.26 14:39:00 -
[10] - Quote
Kaelie Onren wrote:[quote=malaire]At any rate I filed a petition and I got my gift, though I don't think it's the same as the original package. Fuel blocks was 1000units per type as I recall, but I just got 25 per type. :( I'm hoping its an honest mistake on the GMs part, otherwise it's a clear message that latecomers get 'something' and we should just accept the shortchanging. Which I guess I will get over. But in which case my gift choice would have been different.
This is perhaps something that would need to be clarified.
Each "unit" in the redeeming system is 40 fuel blocks. 25 units equals 1000 fuel blocks.
Same with the ammunition and missiles, each unit is worth a bunch of the in game item. Senior Game Master | EVE Online Customer Support Team | Info Group | CCP Games
Helping capsuleers since 2004. |
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GM Spiral
Game Masters C C P Alliance
35
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Posted - 2011.12.28 15:12:00 -
[11] - Quote
YaSiS wrote:i dont see any gifts in my account ?
File a petition according to my instructions in the OP. The game masters and mistresses will take good care of you. Senior Game Master | EVE Online Customer Support Team | Info Group | CCP Games
Helping capsuleers since 2004. |
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