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James Zealot
ALEHEADS Apocalypse Now.
22
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Posted - 2016.02.27 05:13:24 -
[1] - Quote
I submitted a support ticket like 20 minutes after I purchased some plex, it was a lot and I didn't want to do that lol. I haven't heard anything back on my support ticket and it's been almost 3 days. Anyone know if they ever do returns? I never took it out of the redeeming system either. |
Memphis Baas
1225
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Posted - 2016.02.27 05:41:52 -
[2] - Quote
Just wait for the ticket to be answered; most tickets are answered within a few days, but some may take 1 week or so. |
Teckos Pech
The Executives Executive Outcomes
4771
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Posted - 2016.02.27 07:29:30 -
[3] - Quote
Memphis Baas wrote:Just wait for the ticket to be answered; most tickets are answered within a few days, but some may take 1 week or so.
Yep, I had a billing issue recently. It was saying my account was expired on Evemon, so I logged in and paid via credit card not knowing that they hit my paypal too. Submitted a ticket and a few days later problem solved. So give it time.
"The curious task of economics is to demonstrate to men how little they really know about what they imagine they can design."--Friedrich August von Hayek
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Nana Skalski
Poseidaon
5807
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Posted - 2016.02.27 09:08:23 -
[4] - Quote
If you did not want to buy it, why did you buy it? Someone was threatening you? Your cat?
( -á° -ƒ-û -í°)/ =ƒÅ¦ - my sandcastle
Every part of a game helps to tell a story. =ƒôò
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Ralph King-Griffin
Devils Rejects 666 The Devil's Warrior Alliance
14403
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Posted - 2016.02.27 09:35:37 -
[5] - Quote
Nana Skalski wrote:If you did not want to buy it, why did you buy it? Someone was threatening you? Your cat? could have misclicked , it happens
Better the Devil you know.
=]|[=
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Servjen
Giant Industrials Center for Digital Chemistry
54
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Posted - 2016.02.27 11:25:37 -
[6] - Quote
Just wait for a reply. They have to sort things out on their end before they can answer, like what transaction is it and where does it show up in their financial system. They don't want to reimburse the wrong person here. (alto i don't mind the extra money)
This is where I put my signature, right?
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Iain Cariaba
2716
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Posted - 2016.02.27 14:04:19 -
[7] - Quote
Nana Skalski wrote:If you did not want to buy it, why did you buy it? Someone was threatening you? Your cat? OP's cat?
EvE is hard. It's harder if you're stupid.
I couldn't have said it better.
Hello, Mr Carebear. Would you like some cheese with that whine?
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Dalts
MASS A DEATH Mordus Angels
80
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Posted - 2016.02.27 18:47:46 -
[8] - Quote
James Zealot wrote:I submitted a support ticket like 20 minutes after I purchased some plex, it was a lot and I didn't want to do that lol. I haven't heard anything back on my support ticket and it's been almost 3 days. Anyone know if they ever do returns? I never took it out of the redeeming system either.
Bought them just before your alt won Tier 1? :D
If you bought them from CZcP directly then no reason why they wouldn't refund it, the 14 days customer right to return goods should apply if you didn't redeem them. |
James Zealot
ALEHEADS Apocalypse Now.
22
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Posted - 2016.02.27 20:00:44 -
[9] - Quote
Dalts wrote:James Zealot wrote:I submitted a support ticket like 20 minutes after I purchased some plex, it was a lot and I didn't want to do that lol. I haven't heard anything back on my support ticket and it's been almost 3 days. Anyone know if they ever do returns? I never took it out of the redeeming system either. Bought them just before your alt won Tier 1? :D If you bought them from CZcP directly then no reason why they wouldn't refund it, the 14 days customer right to return goods should apply if you didn't redeem them.
I didn't know of the 14 day period. |
Sgt Ocker
Kenshin. DARKNESS.
835
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Posted - 2016.02.27 22:39:01 -
[10] - Quote
James Zealot wrote:Dalts wrote:James Zealot wrote:I submitted a support ticket like 20 minutes after I purchased some plex, it was a lot and I didn't want to do that lol. I haven't heard anything back on my support ticket and it's been almost 3 days. Anyone know if they ever do returns? I never took it out of the redeeming system either. Bought them just before your alt won Tier 1? :D If you bought them from CZcP directly then no reason why they wouldn't refund it, the 14 days customer right to return goods should apply if you didn't redeem them. I didn't know of the 14 day period. My last ticket took just over 2 weeks to get a response, be patient.
My opinions are mine.
If you don't like them or disagree with me that's OK.- - - - - -
Just don't bother Hating - I don't care
It really is getting harder and harder to justify $23 a month for each sub.
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Hal Morsh
Hmmzor. Muffins of Mayhem
511
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Posted - 2016.02.28 02:16:34 -
[11] - Quote
CCP is good with responses in my experience, and I ask them some silly things sometimes.
Dun'Gal > Hal is simply an imperfect ai, though if drunkeness ever gets programmed into ai's I foresee both a hilarious and tragic end to humanity.
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ISD Max Trix
ISD Community Communications Liaisons
154
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Posted - 2016.02.28 02:31:37 -
[12] - Quote
Tickets take time depending on the issue.
ISD Max Trix
Lieutenant
Community Communication Liaisons (CCLs)
Interstellar Services Department
I do not respond to Evemails.
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