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Author |
Thread Statistics | Show CCP posts - 25 post(s) |
Rajafalko
Just mine it
1
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Posted - 2014.02.07 20:15:00 -
[91] - Quote
I tried the Windows client on a VMware virtual machine... not better, black screen... etc... |
Call Rollard
Caldari Independent Navy Reserve The Fourth District
102
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Posted - 2014.02.07 20:55:00 -
[92] - Quote
SCIACARL MARTE wrote:Seem the problem been resolved!
Clear all cache file on client. Clear all settings. Deleted all overview setting.
Restart client with all video setting to max.
Lower video setting to your choice
From now never freezed.
Doesn't work for the majority of us, still get the hard locks. |
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CCP Snorlax
C C P C C P Alliance
407
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Posted - 2014.02.07 20:55:00 -
[93] - Quote
Rajafalko wrote:I tried the Windows client on a VMware virtual machine... not better, black screen... etc... Interesting, I'll give this a try. Might give us some clues if I can repro with this setup.
CCP Snorlax - Senior Software Engineer - Team RnB |
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Call Rollard
Caldari Independent Navy Reserve The Fourth District
102
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Posted - 2014.02.07 20:57:00 -
[94] - Quote
And for CCP saying our problems are below supported system requirements the 320m is having problems as well, 320m isn't below supported system requirements, it meets it.
Well at least we have other games we can play until it's resolved... |
Scrymjaw Dazai
Brave Newbies Inc. Brave Collective
1
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Posted - 2014.02.07 21:12:00 -
[95] - Quote
I'm having similar problems to everyone here as well. My client will freeze up (and make my computer fully to partially freeze up) right when the character selection screen should appear. The character selection screen never appears but if I wait until the computer becomes responsive again I can see the cursor change as it moves over the spot where the character selection boxes should be and I am able to choose a character that way. Sometimes the client (and subsequently the computer) will lock up again and I'll have to force quit or restart and sometimes the station loads as usual. Once I've logged in I can play almost normally, sometimes when in space if too many things load grid at once, or if I drop out of warp onto a busy grid, or if I try and move the camera around too fast the client will freeze up for a bit but it usually becomes responsive again after a few minutes.
Before the patch on February 4th I had no issues with Eve. I always play in windowed mode with all the graphics set to minimum. I used to be able to run up to three clients simultaneously but now cannot run more than one (if I'm lucky enough to get it to work).
I am playing on a Mid-2010 MacBook Pro Processor 2.66 GHz Intel Core 2 Duo Memory 4 GB 1067 MHz DDR3 Graphics NVIDIA GeForce 320M 256 MB |
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CCP Snorlax
C C P C C P Alliance
407
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Posted - 2014.02.07 21:32:00 -
[96] - Quote
Call Rollard wrote:And for CCP saying our problems are below supported system requirements the 320m is having problems as well, 320m isn't below supported system requirements, it meets it. Well at least we have other games we can play until it's resolved... That's not what I said - the 9400m is below minspec, that's all I was pointing out. As soon as we get some sort of repro inhouse we can start trying out some fixes - we are still working on this.
CCP Snorlax - Senior Software Engineer - Team RnB |
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O'ralia
Divine Power Industries Goonswarm Federation
0
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Posted - 2014.02.07 22:29:00 -
[97] - Quote
I think this is appalling. How can you suddenly blame people's hardware when this is clearly an issue from a small patch that was supposed to fix small graphical problems etc. the simple fact is before your patch on the 4th of Feb these supposedly out dated machines were still running the eve client perfectly well.
How do you intend to compensate mac users?
Disgraceful |
Poopy Kiss
Inside out. The Sayyid Militia
0
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Posted - 2014.02.08 02:03:00 -
[98] - Quote
O'ralia wrote:I think this is appalling. How can you suddenly blame people's hardware when this is clearly an issue from a small patch that was supposed to fix small graphical problems etc. the simple fact is before your patch on the 4th of Feb these supposedly out dated machines were still running the eve client perfectly well.
How do you intend to compensate mac users?
Disgraceful
Calm down, it happens. Especially when we're not the exactly the target audience. And we're lucky CCP is taking a serious interest in this. |
Alisyana
Trans Secunda Nulli Secunda
112
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Posted - 2014.02.08 03:34:00 -
[99] - Quote
Can get it to lock up any time by switching to an overview with pos mods on it, or other anchorable structures - like cargo containers, mobile depots, etc.
GTX690s on a mac pro. Started with the patch on the 4th.
what's worse is the debugger won't output anything from the process, so have no clue what's going on. Leave those structures off the overview and no probs.
If CCP wants the Cider crash reports, PM me, I can email them. Definition of "SD" (Self Destruct) = "It's like running up to someone to kick them in the balls, they see you and proceed to kick themselves in the balls, and then laugh at you for denying someone a chance to kick them in the balls." -á- Celery Man |
Xela Saken
Caldari Provisions Caldari State
0
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Posted - 2014.02.08 09:17:00 -
[100] - Quote
Poopy Kiss wrote: I've tested this on another MacBook and it wasn't working there either it has the same graphics card. BUT when I tested it on an iMac that has the new ATI graphics card it worked great, ended up playing for two hours and setting up my skill tree lol. So yeah it's definitely the older graphics cards.
Seems to me that the issue is only present for those of us with Nvidia cards (judging from the replies above and on this thread: https://forums.eveonline.com/default.aspx?g=posts&t=270356&p=2). The 4th Feb patch notes mention an Nvidia "fix" so I would imagine that is where the problem lies.
Any progress with reproducing the issue at CCP? |
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Yulia Yotosala
East India Ore Trade The East India Co.
1
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Posted - 2014.02.08 11:32:00 -
[101] - Quote
Coming here as every day since 4 February I have struggled to enter Eve Online. The character selection screen is blank and the dock is flickering. If i leave Eve open and go to a firefox screen that flickers. I can enter the game if I can click on the correct bit of a totally black screen, but I'm having to run windowed with my bottom modules hidden if I do get in and it's hard work.
I cannot fathom the mac client logging. There's nothing I can see in the launcher log. Looking at my mac's logs I am getting a lot of Nvidia errors, many times a second:
08/02/2014 10:51:50.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
This is an example of the graphics problems I have had http://imgur.com/8Yp0YYa
I'm running on a 2009 pre-recession 13 inch macbook pro with the NVIDIA GeForce 9400M. It worked (except station environment) until Tuesday :(
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Rozie Gallifrey
Augmented Strategic Unlimited Touched by Destiny
0
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Posted - 2014.02.08 13:14:00 -
[102] - Quote
Don't know what to say. Gane worked fine before the 4th, now it no longer works. One account can log in and freezes after undocking around stations. The other only gets a black screen after character creation. CCP, clearly something has gone wrong with the recent patch. either that or extraterrestrials.
PS is any one playing on bootcamp? I am going to try and load windows on this mac, 20010 MBP.
My main PC, gaming rig, has no issues with the game. I also have a windows laptop with a core 2 duo and a radeon 4670 in it running no problem. the laptop is from 2009 and maybe cost $800USD |
Theroine
Justified Chaos
80
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Posted - 2014.02.08 14:04:00 -
[103] - Quote
Simply opening up the launcher freezes the computer for several minutes. Haven't had hardly any problems until the last update. Le sad. |
Gudrun die Gute
Imperial Academy Amarr Empire
0
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Posted - 2014.02.08 15:39:00 -
[104] - Quote
A small solution which worked for me to add some longtime skills to the skill training.
I reinstalled the whole program!!!!!!
black screen is still there, but i was able to select my character by clicking the black screen right of the center, where normally the first character would be.
program was running with black screen and music changed to ingame music.
After about 2 minutes....voila... suddenly the normal eve station screen appeared.
I only used it to select a new skill and change some market orders, not tested other game features (undocking...) yet. |
TimeDrawsNigh
Vengance Inc. Dirt Nap Squad.
2
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Posted - 2014.02.08 15:53:00 -
[105] - Quote
The issue I experience seems to arise when right clicking in space and going to a drop-down menu (such as Asteroid Belts) and there are a TON of options - then the bottom half of my screen flickers black. Having a second account online and clicking there seems to stop it. However when I return to the first account - all the graphics are, for lack of a better term, ****** up. Hitting the ESC menu and back seems to resolve the graphics problem. However I'm still unable to click said item (Asteroid Belt). "Darkness thrives in the void, but always yields to purifying light." |
Thoregon Aubaris
Very Drunken Eve Flying Instructors Brotherhood Of Silent Space
3
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Posted - 2014.02.08 18:11:00 -
[106] - Quote
Warping to a pos crashes the client since the last patch. Opening the map inside a station crashes the client since december 2012. The map bug still exists (hello CCP?), lets hope they let me warp to my pos in the near future, living in Wspace is much more fun with it. |
kloktar
Ministry of War Amarr Empire
0
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Posted - 2014.02.08 18:52:00 -
[107] - Quote
My machine is using the GeForce 9400m which Dev stated is now below the minimum spec which could mean that this is the end of my EVE career as i cannot afford to replace the entire computer just for the sake of one game (as important as that game might be). Must say i'm a little disappointed - It was announced with Rubicon that the minimum specs had changed however that was some months ago and i had assumed my machine had (just) made the grade. Was willing to sacrifice and drop all my settings to minimum. This however looks like the month i've just paid for (on 2 accounts) will be a complete loss and waste of money and that i will ultimately have to un-sub..... a very sad day for me. |
Toyo Hanzo
Screaming Hayabusa
0
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Posted - 2014.02.08 18:56:00 -
[108] - Quote
Rozie Gallifrey wrote: PS is any one playing on bootcamp? I am going to try and load windows on this mac, 20010 MBP.
Bootcamp with windows works. I finally resorted to this. :) Gotta keep that skill que loaded! |
Zerendhra
Proposition Thirteen The Third Rail
0
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Posted - 2014.02.08 18:57:00 -
[109] - Quote
I have a similar issue on Mac OS 10.6.8.
I log in and launch: it shows the loading box as normal, but I then I get a black screen with a mouse pointer (which I can move). If I Cmd/Shift + Tab and get out of Eve at this point the lower part of the screen is flickering. If I Cmd/Shift + Tab back into Eve I get black and white stripes all over the place. If I don't kill Eve quite quickly the whole machine becomes unresponsive and I have to do a hard reboot.
I don't have great specs, but prior to this problem I could play the game fine most of the time. I have had an occasional issue with freezing, but now I'm consistently unable to get to the character choice screen. |
kloktar
Ministry of War Amarr Empire
0
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Posted - 2014.02.08 19:16:00 -
[110] - Quote
Could Bootcamp but that means i need to buy windows which i'm not sure i want to do either.... |
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Morihei Akachi
Nishida Corporation
36
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Posted - 2014.02.08 20:06:00 -
[111] - Quote
I'm having no problems logging in, and the game plays well untilGÇöthis is the pattern thatGÇÖs been emerging over the last couple of daysGÇöI go to change anything in my overview settings. The moment I click that overview settings button, the screen starts flickering and everything freezes up. Playing in windowed mode, I can just let this sit for a while and see what happens, and it usually comes out of the freeze after 10 to 15 seconds for a momentGÇöjust long enough for me to see that thereGÇÖs movement and maybe hit a Dock-commandGÇöbut with totally wiped out graphicsGÇösome textures unloaded, or changed beyond recognition (a bright pink Caldari Food Processing Plant, anyone?)GÇöbefore freezing up again for another period.
Have to admit that I, too, am playing with the sub-spec GeForce 9400M card on a 2009 MacBook. We were given plenty of warning when the system requirements were increased that the 9400M wasnGÇÖt going to cut it in the long run. So if this is hardware related, no worries: I need to upgrade at some point anyway. If itGÇÖs a software problem, though, looking forward to the fix. In the meantime, IGÇÖm only changing overview settings in windowed mode and close to a station (of whatever colour). |
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CCP Snorlax
C C P C C P Alliance
409
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Posted - 2014.02.08 20:07:00 -
[112] - Quote
Yulia Yotosala wrote:Coming here as every day since 4 February I have struggled to enter Eve Online. The character selection screen is blank and the dock is flickering. If i leave Eve open and go to a firefox screen that flickers. I can enter the game if I can click on the correct bit of a totally black screen, but I'm having to run windowed with my bottom modules hidden if I do get in and it's hard work. I cannot fathom the mac client logging. There's nothing I can see in the launcher log. Looking at my mac's logs I am getting a lot of Nvidia errors, many times a second: 08/02/2014 10:51:50.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error This is an example of the graphics problems I have had http://imgur.com/8Yp0YYaI'm running on a 2009 pre-recession 13 inch macbook pro with the NVIDIA GeForce 9400M. It worked (except station environment) until Tuesday :( This indicates that the Nvidia driver is in a bad state, whether that is a genuine driver bug or our code is somehow corrupting something in the driver. Generally application code should not be able to this sort of exception - the driver should handle things gracefully even if the app is doing something wrong, and simply return appropriate error codes.
The only changes in low level graphics code in recent patches were to address similar issues in drivers we'd seen under Windows. Often those kinds of fixes simply involve doing things differently - sometimes the old code is perfectly valid (and runs fine on other hardware, with a different driver).
We have a couple of ideas of things we could change that might affect this issue, but the risk is that some of the issues we were trying to fix rear their ugly heads again so we need to test those changes carefully. I'd also really prefer to see a repro case inhouse that we can then use to verify that those changes indeed fix the issue. So far we've been unsuccessful with that - none of the Macs we have exhibit any of those symptoms. Admittedly we do not have one with the 9400m card, but the issue has been reported on the 320m. We do have such a Mac, and the character selection screen shows up fine there (as well as all the other Macs).
There must be more factors involved that we haven't worked out yet - this is too consistent to be random, but it's not just the graphics card. We'll keep digging until we find something. When we do, I'm pretty sure the issue will be fixed on the 9400m as well as the newer cards.
CCP Snorlax - Senior Software Engineer - Team RnB |
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Thoregon Aubaris
Very Drunken Eve Flying Instructors Brotherhood Of Silent Space
3
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Posted - 2014.02.08 20:24:00 -
[113] - Quote
Snorlax, could you take a look at the map bug too? |
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CCP Snorlax
C C P C C P Alliance
411
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Posted - 2014.02.08 20:37:00 -
[114] - Quote
Thoregon Aubaris wrote:Snorlax, could you take a look at the map bug too? I'll see what I can do.
CCP Snorlax - Senior Software Engineer - Team RnB |
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Thoregon Aubaris
Very Drunken Eve Flying Instructors Brotherhood Of Silent Space
3
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Posted - 2014.02.08 20:46:00 -
[115] - Quote
Thanks in advance |
Emesine
Genstar Inc
2
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Posted - 2014.02.08 21:19:00 -
[116] - Quote
Sometimes at the character, "black-screen-of-death" page you can randomly click around on the black screen and get eve to load. I did that last night and was able to log into the game. The game ran fine once I got in. So, somehow this bug is just affecting the character selection page and no other part of the game. Weird. So, this has to be something with the code associated with events related to only the character selection page.
Macbook Pro 15-inch, Mid 2009 Processor 2.8 GHz Intel Core 2 Duo Memory 8 GB 1067 MHz DDR3 Graphics NVIDIA GeForce 9400M 256 MB Software OS X 10.9.1 (13B42) |
Call Rollard
Caldari Independent Navy Reserve The Fourth District
102
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Posted - 2014.02.08 21:24:00 -
[117] - Quote
CCP Snorlax wrote:Yulia Yotosala wrote:Coming here as every day since 4 February I have struggled to enter Eve Online. The character selection screen is blank and the dock is flickering. If i leave Eve open and go to a firefox screen that flickers. I can enter the game if I can click on the correct bit of a totally black screen, but I'm having to run windowed with my bottom modules hidden if I do get in and it's hard work. I cannot fathom the mac client logging. There's nothing I can see in the launcher log. Looking at my mac's logs I am getting a lot of Nvidia errors, many times a second: 08/02/2014 10:51:50.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error This is an example of the graphics problems I have had http://imgur.com/8Yp0YYaI'm running on a 2009 pre-recession 13 inch macbook pro with the NVIDIA GeForce 9400M. It worked (except station environment) until Tuesday :( This indicates that the Nvidia driver is in a bad state, whether that is a genuine driver bug or our code is somehow corrupting something in the driver. Generally application code should not be able to this sort of exception - the driver should handle things gracefully even if the app is doing something wrong, and simply return appropriate error codes. The only changes in low level graphics code in recent patches were to address similar issues in drivers we'd seen under Windows. Often those kinds of fixes simply involve doing things differently - sometimes the old code is perfectly valid (and runs fine on other hardware, with a different driver). We have a couple of ideas of things we could change that might affect this issue, but the risk is that some of the issues we were trying to fix rear their ugly heads again so we need to test those changes carefully. I'd also really prefer to see a repro case inhouse that we can then use to verify that those changes indeed fix the issue. So far we've been unsuccessful with that - none of the Macs we have exhibit any of those symptoms. Admittedly we do not have one with the 9400m card, but the issue has been reported on the 320m. We do have such a Mac, and the character selection screen shows up fine there (as well as all the other Macs). There must be more factors involved that we haven't worked out yet - this is too consistent to be random, but it's not just the graphics card. We'll keep digging until we find something. When we do, I'm pretty sure the issue will be fixed on the 9400m as well as the newer cards.
You tested the other macs for the freezing client locking up computer screen as well? Not just the black screen of death?
I don't have any Blackscreen of death, my client freezes up all the time if I'm in space and many ships are there.
Try testing at the Amarr undock and move the camera around, within a minute the client will freeze up the entire computer screen by flickering. |
Call Rollard
Caldari Independent Navy Reserve The Fourth District
102
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Posted - 2014.02.08 21:26:00 -
[118] - Quote
Morihei Akachi wrote:I'm having no problems logging in, and the game plays well untilGÇöthis is the pattern thatGÇÖs been emerging over the last couple of daysGÇöI go to change anything in my overview settings. The moment I click that overview settings button, the screen starts flickering and everything freezes up. Playing in windowed mode, I can just let this sit for a while and see what happens, and it usually comes out of the freeze after 10 to 15 seconds for a momentGÇöjust long enough for me to see that thereGÇÖs movement and maybe hit a Dock-commandGÇöbut with totally wiped out graphicsGÇösome textures unloaded, or changed beyond recognition (a bright pink Caldari Food Processing Plant, anyone?)GÇöbefore freezing up again for another period.
Have to admit that I, too, am playing with the sub-spec GeForce 9400M card on a 2009 MacBook. We were given plenty of warning when the system requirements were increased that the 9400M wasnGÇÖt going to cut it in the long run. So if this is hardware related, no worries: I need to upgrade at some point anyway. If itGÇÖs a software problem, though, looking forward to the fix. In the meantime, IGÇÖm only changing overview settings in windowed mode and close to a station (of whatever colour).
Don't worry about being just under the minimum requirements, the 320m is having major issues with the exact same bug which is on the minimum requirements of the Mac client. Some 330m's seem to have problems as well. |
Dux Bellorium
Systems High Guard
0
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Posted - 2014.02.08 22:52:00 -
[119] - Quote
Grateful that I don't seem to have it as bad as others. I seem to be able to login OK. I can't play as normal though. I'm not taking any fleets out and risking other players ships, because I can't pull up the map, I can't really go into low or null sec safely.
Today I had my first "right click crash" where right clicking in space was all that was needed to generate another hard crash. I crash 3 or 4 times a day now. Takes out the whole computer. In just about every case for me it happens when a window is being called/opened. Be that a Map window, a web browser window.
I'm also grateful CCP has someone like CCP Snorlax keeping us up to date. We know your working on this. People in this thread have also all been really helpful and for the most part, kept it very positive. As a developer myself I know it makes CCP Snorlax's job much easier when he can focus on the problem and not have to deal with difficult people.
As we approach a full week of major issues that pretty much affects the entire Mac platform, (sure, it's not the largest, but still no less important than other segments) of not of not being able to play as normal, it might be worth considering reverting to the old code that was in place before the problems started? That is ultimately the common thread. Everyone's problems started after the 1.1x patch.
I know that companies set deadlines and goals that need to be met. Sometimes things get pushed out the door before they are ready to meet a deadlines. This may not have been the case here, I am not in a position to know. I just know that sometimes it happens.
While initial efforts to fix the problem are greatly appreciated, at some point there will come a time where it is better to save face and revert to the old code . Resolving the problem in the short term while development continues to fix the code and bring back the latest updates.
I don't know when the point in time is. A week, a week and a half, two weeks? The potential is there for this to become an even bigger customer service issue for CCP. I don't want to see that happen and hope that CCP has a date set, were if you can't resolve the issue, you revert the code (short term fix) and keep that segment of your customer base positive. I would not think negatively of CCP if they did this. On the contrary I think it is the right thing to do.
Having a lot of angry customers who are paying for something and not getting what they are paying for is really bad for any company for so many reasons. CCP has been very responsive and without question has shown to take this issue very seriously. I have nothing but good things to say about their whole approach to the problem. I know they are on our side and while it's only a game, it's still a product / service that we subscribe to and pay for. I'm not asking for my money back. I'm very patient. I just don't want to get to the point were patience runs out, not just for me but for this entire market segment.
So please, set a date if you have not already. A deadline. Where either a solution has been found and deployed or revert the code. Don't just rule it out and say it's not possible. ItGÇÖs not just old Macs that are affected. And while you're at it, hop on Craig's list and go buy a couple old used Macs. In the grand scheme of things, the cost of a couple of old used Macs is far less aggravating an entire segment of your user base.
In the mean time, I'll keep testing the patches and giving you what ever feedback I can and hopefully what I have written here has remained positive like some many other posts before mine.
Thank you for all you are doing to get us fully back up and running, crash free. |
Lokk Jaw
Demon-War-Lords Fatal Ascension
0
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Posted - 2014.02.08 23:15:00 -
[120] - Quote
Same problem here - everything was fine pre-patch. |
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