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Thread Statistics | Show CCP posts - 19 post(s) |
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CCP Guard
C C P C C P Alliance
530
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Posted - 2011.10.28 16:28:00 -
[1] - Quote
The Community Team is looking to extend it's reach by calling out would-be volunteer moderators for the forums. Help us help you keep the forums clean and enjoyable!
This new team will also work closely with the Community Team to gather your feedback and make sure your voices are heard by the game developers.
Please read the blog by CCP Navigator, and if you have any questions, please make good use of this comment thread. CCP Guard | EVE Community Developer |
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CCP Navigator
C C P C C P Alliance
334
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Posted - 2011.10.28 16:48:00 -
[2] - Quote
Ingvar Angst wrote:I have to admit this is tempting, but I don't know if I'd trust myself not to try and push my own ideas and concerns or to ignore ideas and concerns of others I'd disagree with.
To be honest, this is why this group are part of a team and not a sole individual who gets to push their own ideas
The aim of the program is for the volunteer team to identify trends, concerns and issues and focus this player feedback to the Community team so that we can then present it to the developers working on projects to improve EVE.
CCP Navigator - Lead Community Representative |
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CCP Navigator
C C P C C P Alliance
334
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Posted - 2011.10.28 17:04:00 -
[3] - Quote
Rhinanna wrote:Yeah, this does seem kinda off....
Fire the community team then ask for volenteers to do it for free....
Isn't that kinda CCP trying to have their cake and eat it....
If it hadn't of been for the laying off of the community team I would of been tempted to apply, but now.... No, I don't think so. Not for the reasons above but simply because it feels dis-respectful to the people who recently lost their jobs.
Rhinanna,
I completely understand where you are coming from here. I am truly sorry that you feel that way and I am guessing it is no consolation that this plan was in development for quite some time before the restructuring took place.
The Community team were reduced in numbers by 50% and we have two ways we can go forward now:
1, Keep a focus on the forums and news, deal with moderation, assist with Fansite applications and answer petitions.
2, Bring a group of volunteers on board which allows us to focus on maintaining a high level of communication in forum threads, working directly with development teams on issues which are important to the player community, creating a series of video 'In Development' blogs, work on projects to assist new players as well as doing all of the above.
I would like the Community team, and the volunteers, to significantly enhance communication directly to players about what is happening in EVE today, tomorrow and well into the future.
CCP Navigator - Lead Community Representative |
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CCP Navigator
C C P C C P Alliance
335
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Posted - 2011.10.28 17:06:00 -
[4] - Quote
Raid'En wrote:how the "6 hours a week" thing works ?
must be planned before doing it, like 2h this day, 2h this day and 2h the last day, or it can be done anytime, like 10mn now, and 30mn in 5hours, then 2hours the next day... ? for example, if the guy see something wrong, he can log his CCL account immediatly to correct it and log off after when it's done ?
Yes, Raid'En, that is exactly how it would work. Volunteers, by their very nature, give their time and can so so in a manner which suits them best. Back when I was a volunteer you could do your volunteer hours in one shift or split them up as much as you would like. That decision is totally in the hands of each volunteer. CCP Navigator - Lead Community Representative |
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CCP Navigator
C C P C C P Alliance
335
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Posted - 2011.10.28 17:47:00 -
[5] - Quote
Rhinanna wrote:Navigator
Out of curiosity, would it also include the in-game moderation that ISD used to do in the 'newbie' channel?
The in-game team are known as STAR and you can read more about them at this link.
The CCL will be forum focused and part of that can be assisting players in the New Citizens and Trial Citizens sections. CCP Navigator - Lead Community Representative |
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CCP Navigator
C C P C C P Alliance
335
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Posted - 2011.10.28 17:54:00 -
[6] - Quote
Ingvar Angst wrote:CCP Navigator wrote:assisting player sin . Ohh... we're meant to be bad!
Indeed, an unfortunate typo which has now been corrected
CCP Navigator - Lead Community Representative |
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CCP Navigator
C C P C C P Alliance
335
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Posted - 2011.10.28 18:03:00 -
[7] - Quote
Arkady Sadik wrote:Can one opt out of reading certain forum sections? Say, "I won't do CAOD or general discussion, rest is ok"?
That can certainly be discussed but I could not promise anything at this stage.In the old volunteer program there were people who were entirely focused on Market Discussions and Science & industry. Those guys would have spent more time in that section as it was their main area of expertise so, I suppose it is possible
CCP Navigator - Lead Community Representative |
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CCP Navigator
C C P C C P Alliance
335
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Posted - 2011.10.28 18:05:00 -
[8] - Quote
Hirana Yoshida wrote:CCP Navigator wrote:...The aim of the program is for the volunteer team to identify trends, concerns and issues and focus this player feedback to the Community team so that we can then present it to the developers working on projects to improve EVE. Does that mean that the CSM will be dismantled if this takes off, as that seems awfully close to the original mission statement of the council?
Absolutely not. The CSM is a completely different body and this program is much more focused on volunteers coming to us and saying 'Hey, we have found eight threads today about 'this issue' which is causing Mac machines to crash and here are all the details.'
Of course, we will take feedback from volunteers on game play ideas and features which players are extremely passionate about so that we can present reasoned reports to the relevant teams. CCP Navigator - Lead Community Representative |
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CCP Navigator
C C P C C P Alliance
335
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Posted - 2011.10.28 18:16:00 -
[9] - Quote
Chribba wrote:Intersting... Best of luck to all future mods, may you not lock my Veldspar threads lol and edit/oh @CCP, will these new Mods be able to see alts on accounts turning this into a spy heaven?
Negative.
CCP Navigator - Lead Community Representative |
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ISD Eshtir
ISD YARR
1
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Posted - 2011.10.28 18:21:00 -
[10] - Quote
Pro tip: Dont Talk about your ISD application ;-)
Good Luck! |
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ISD Eshtir
ISD YARR
1
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Posted - 2011.10.28 18:40:00 -
[11] - Quote
Kemala Makbema wrote:ISD Eshtir wrote:Pro tip: Dont Talk about your ISD application ;-)
Good Luck! So its kind of like Fight Club? You don't talk about fight club outside of fight club
What is this Fight Club you speak of? |
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CCP Navigator
C C P C C P Alliance
335
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Posted - 2011.10.28 19:04:00 -
[12] - Quote
Mashie Saldana wrote:Not interested, you have some really good forum moderators currently looking for new jobs. I'm not going to replace them for free.
I completely appreciate that, Mashie, and thank you very much for your feedback. CCP Navigator - Lead Community Representative |
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ISD Eshtir
ISD YARR
1
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Posted - 2011.10.28 20:40:00 -
[13] - Quote
David Grogan wrote:so do volunteers get any reward for doing this? such as free game time?
There is some form of compensation indeed. Why not apply and find out? |
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ISD Eshtir
ISD YARR
1
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Posted - 2011.10.28 21:50:00 -
[14] - Quote
Hi folks,
I just want to clear things up so you are not confused. I got tasked with reviewing your applications. So please, dont panic if i reply to your mails. It's all good!
To go more into details about me: Im in ISD since May 2005. I have been a member and team lead for the old forum moderators way back. Im used to screen applications and i have some knowledge about forums and community interaction.
Looking forward to read your applications! |
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CCP Navigator
C C P C C P Alliance
352
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Posted - 2011.10.30 15:09:00 -
[15] - Quote
The idea that someone will use the CCL role to show favoritism to one alliance, corporation or individual will be addressed with the volunteers and a zero tolerance policy will be shown.
I would also like to give you an update that applications are pouring in already and there are some fantastic candidates that we will be talking to in the coming week. Please continue to send applications and we really look forward to talking to you all CCP Navigator - Lead Community Representative |
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ISD Eshtir
ISD YARR
1
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Posted - 2011.10.31 08:13:00 -
[16] - Quote
Sassums wrote:Just a few random questions here...
Why was the community team reduced by 50%? That does seem entirely counterproductive if you are trying to enhance the amount of communication (while I have never seen a lack of community here compared to other games, the idea still seems counter to what you are trying to do)
Also with these volunteers being part of the ISD, will they be able to help out with the ingame help channel? Or even the new help channel which is restricted to just new accounts?
As said in the Dev Blog and stated in some replys aswell, the CCL has been in the works for some moths already.
The ingame help channel is moderated by STAR, while a CCL will focus on forums only. |
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ISD Eshtir
ISD YARR
1
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Posted - 2011.11.01 16:38:00 -
[17] - Quote
Jareck Hunter wrote:Hi, if you could answer the two following questions, that would be nice.
1. If someone gets the "job", will he get a new account for moderating the forums or will he get a tag in front of his name?
2. Are these people allowed to run for a CSM seat in future elections?
1. You wont use your player account.
2. As long as someone is in ISD he/her is not allowed to run for candidacy as CSM.
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ISD Eshtir
ISD YARR
2
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Posted - 2011.11.02 20:50:00 -
[18] - Quote
Hi folks,
here is a short update on the application process itself. Due the massive amount of application we recieved, we have a backlog of 2 days. If you have not heard back yet, this is a good sign, so dont worry.
We work as fast as possible to "serve" everyone.
ISD Eshtir Vice Admiral Community Communication Liaisons (CCLs) Interstellar Services Department |
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ISD Eshtir
ISD YARR
2
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Posted - 2011.11.13 22:57:00 -
[19] - Quote
DeMichael Crimson wrote:Hmmm, I have mixed feelings about this.
First of all, as a consumer and paying customer, I feel this is just plain wrong. The moderation and Public Relations of these Forums should be and need to be done by CCP sanctioned employees.
There is just too much chance for the general decisions, viewpoints and judgement calls of the 'Volunteer' Forum Moderators to become biased. Especially if most of the applicants belong to a specific group. Also these 'Volunteers' getting a new ISD character basically gives them anonymity and power that can be used to sway community opinion.
Second, why wasn't this posted in all Sub Forum sections? That alone in fact reduces the amount of potential qualified applicants and makes this 'Volunteer' option unbalanced. I spend a lot of time in the Forums and I'm just now seeing this thread.
If you really wanted this to be done on a 'Volunteer' type option, I think each channel in each Sub Forum should have a type of 'Vote' done to decide on a few active members in each specific channel. Those active members are well known in those specific channels and would be better at representing the needs and concerns of the community active in that specific channel.
Anyway, I've contributed a lot of time posting mainly in 'Missions and Complexes' since that pertains to familiar game play. I wouldn't feel right moderating unfamiliar channels such as 'Warfare and Tactics' or 'Corporation, Alliance & Organization Discussions', etc.
If I became a Volunteer Forum Moderator, I'd probably end up deleting or locking half of the threads in 'General Discussion' due to it being 'Troll Heaven'. Just saying, it wouldn't stop there either. Any off topic reply posted to a thread would be deleted. Not to mention all Troll, Sarcastic, Demeaning, Disrespectful, Discriminatory, Racial or otherwise Inappropriate replies directed towards other players attempting to draw tears or start a forum flame war.
Problem with this is that my estimation or view of a posted reply will differ from another person. Having Volunteers moderate the forums would create problems and maybe even place more work load on CCP employees.
I've often thought about joining ISD due to creating and adding info to Evelopedia pages but about this 'Volunteer' Forum Moderation, I really believe that should be done by sanctioned CCP employees..
Hi DeMichael Crimson,
Let me say, i understand and respect your point of view. Im here to give you an indepth answer to your concerns.
- Moderation by sanctioned CCP employees only.
Volunteer forum moderators have been used in the game industry for some time now. I used to be one here for EVE Online way back. With an indepth training provided, volunteer moderators are just as good as paid moderators and they can engage the community around the clock, gathering feedback and trends for CCP.
- Bias and the uber secret volunteer identity.
I can tell you, that i have zero tolerance towards bias. If i spot a member of the CCL abuses his moderator abilities, i will be the first one to remove him as moderator and file a petition against him. But as you can see in the Dev Blog, our edits are monitored by the Community Team and can be reversed if needed. There is also IA watching over us. Our volunteer identity is here to allow us to play and enjoy EVE as you do.
- Recruitment and voting people in.
ISD recruitment is a rather time consuming process. But it allows us to see if your the right person for the job. See it this way, do you want volunteers who have been screened by experienced volunteer moderators or do you want someone monitoring the forums that does not know how to walk the fine line of moderation and maybe is not so fluent in (insert language here). As this is what happens if you just vote on people, there is no screening process behind it.
I have the pleasure of being in charge of the volunteer moderators. I will make sure rules are followed and that there is no bias in moderation. I hope this makes you feel more comfortable towards the volunteer moderators and should more questions arise i will be here to answer them.
o/ ISD Eshtir Vice Admiral Community Communication Liaisons (CCLs) Interstellar Services Department |
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