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Thread Statistics | Show CCP posts - 13 post(s) |
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CCP Dolan
C C P C C P Alliance
168
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Posted - 2012.12.27 11:58:00 -
[1] - Quote
We are currently figuring out the most effective way to pay out to the various countries the winning team members are from. We will then collect all their data and send out the cash prizes. We apologize for the wait, but the holidays and the fact that we have never handed out a cash prize before have caused some delays. CCP Dolan | Community Representative
Twitter: @CCPDolan
Gooby pls |
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CCP Bro
C C P C C P Alliance
157
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Posted - 2013.01.31 16:46:00 -
[2] - Quote
As you can probably imagine there are legal issues that need to be taken care of when a partner goes under, like in this case with Own3d shutting down. I can't go into specifics of the contract here but a situation arose that delayed the delivery of the prizes.
You will get the prizes, and to make sure I insult your intelligence , we are working on it. Expect more information soon.
As an added note, even though we do not plan on making payment delays a habit, it normally takes between 1-3 months for prizes to be paid out in most online tournaments. And that is when no difficulties or problems arise. Of course we aim to do better than that, and that was our intention in this case but as is clear, difficulties arose and problems popped up. |
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CCP Dolan
C C P C C P Alliance
281
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Posted - 2013.03.01 11:03:00 -
[3] - Quote
I was very careful to use the words "business days" , so I'm only 3 days late. We were delayed by some rather bothersome problems of figuring out who actually owned some of the tournament accounts.
At least half of the invoices will be going out today, and if I don't finish them all then the rest will go out on Monday. CCP Dolan | Community Representative
Twitter: @CCPDolan
Gooby pls |
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CCP Dolan
C C P C C P Alliance
370
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Posted - 2013.04.14 22:18:00 -
[4] - Quote
I've been trying to get everything set so that our finance department could pay all of the prizes at once and save them a headache. It is appearing more and more like that plan was probably wishful thinking, especially considering the overlap of the CSM elections.
Rest assured that everyone is going to receive their prizes. I will likely be doing a round of prizes with everyone who has given me information that is correct and is what was requested in their mails to me. I will then be sitting down to work through any special cases with everyone else (likely immediately after fanfest). CCP Dolan | Community Representative
Twitter: @CCPDolan
Gooby pls |
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CCP Loxy
C C P C C P Alliance
207
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Posted - 2013.05.08 21:13:00 -
[5] - Quote
This thread is frankly embarrassing, apologies to everyone still waiting for this to be resolved. Tomorrow is a public holiday in Iceland but I'll look into the situation on Friday morning and post an update here before the end of that day. I will also keep pursuing this until its settled. Video Producer & Director of EVE TV |
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CCP Loxy
C C P C C P Alliance
211
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Posted - 2013.05.10 14:48:00 -
[6] - Quote
Powers Sa wrote:Hi Loxy, Its almost thursday. We'll be expecting an update on friday. I will be bumping this thread until there is one. Pretty sure that's what I said in my post...?
Ok Friday update. I just met with CCP Dolan and we looked over the situation. Right now out of ~75 people eligible for a share of the prize there are just a handful that have actually filled out the invoices properly. We're going to take those, plus the ones we can salvage up to finance on Monday (Due to the national holiday yesterday there's a lot of staff not here today), along with the head of Customer Service in order to get those payments dealt with as soon as possible.
Also on Monday we will email everyone who has not filled out the invoice form properly or who still has not been in touch. This email will include very specific instructions on how to fill out the form and the information we need to make the transfer. We will collect the new and completed invoices and hand those in to the finance department on the following Monday. We'll carry on with this pattern until we're not getting any further responses.
To be very very clear on this point. The invoices must be filled in completely as instructed. We can not chase up information for you. We also cannot send money through paypal, or through several banks in some special arrangement. If you do not have the information for your own account I'd suggest finding a friend or relative who can accept the transfer on your behalf. Video Producer & Director of EVE TV |
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CCP Loxy
C C P C C P Alliance
212
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Posted - 2013.05.13 13:29:00 -
[7] - Quote
CCP Dolan is not in the office today (well deserved day off after working Fanfest) so I'll have more of an update on everything tomorrow. Video Producer & Director of EVE TV |
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CCP Loxy
C C P C C P Alliance
213
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Posted - 2013.05.14 14:48:00 -
[8] - Quote
We have around 20 invoices that look good to go. The head of finance unfortunately is on a day course out of the office today and we want to run this through him to make sure there are no issues. We've got emails between all the necessary parties internally and all looks good. We'll deliver this first load of invoices tomorrow morning and we're still hopefully that these will be paid out before the end of the week (add a few days for the money to actually appear in accounts).
When Finance have confirmed which invoices are good and which aren't we'll email the people who need to re-send us their invoice. Video Producer & Director of EVE TV |
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CCP Loxy
C C P C C P Alliance
213
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Posted - 2013.05.16 09:38:00 -
[9] - Quote
Forgot to post yesterday, the first invoices are in with finance, they're a busy department this time of the month but I'll post any updates when I hear them. In the meantime CCP Dolan will be contacting those who did not fill in their invoices fully or who have still not replied. Video Producer & Director of EVE TV |
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CCP Fozzie
C C P C C P Alliance
6354
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Posted - 2013.06.04 14:24:00 -
[10] - Quote
Seeing Double wrote:Buhhdust here!
I haven't got my email yet, Don't know if it's because I let my account go inactive by mistake! :oops:
Still haven't received an email so I assume everything is ok. if an email has gone out though, It's at least some news that things are moving forward.
Make sure that the email tied to your account is still active. We've had some problem with people forgetting that the email tied to their account management is one they don't use anymore. Game Designer | Team Five-0 https://twitter.com/CCP_Fozzie |
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CCP Loxy
C C P C C P Alliance
223
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Posted - 2013.06.14 09:30:00 -
[11] - Quote
Hey all, the only update I can give is I went up to finance yesterday and they confirmed the stack of invoices we handed in were now with the bank to be paid out. Sorry again for the mess and please understand this is an attempt to salvage the situation from when Own3d.tv closed it's doors and we were not properly prepared or realized the various issues that would come up.
Needless to say when we next offer a cash prize it will be done differently with the path to payment laid out in advance to avoid this happening again. Video Producer & Director of EVE TV |
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CCP Dolan
C C P C C P Alliance
493
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Posted - 2013.07.01 18:41:00 -
[12] - Quote
If you haven't received a mail from me (only 3 people have) then your Invoice was good to go and I am just in the process of yelling at the bank about Iceland's currency restriction and transferring money into currencies that they have never dealt with before.
This has been way more of a nightmare than I originally intended. CCP has never really done anything like this before, and I certainly haven't. We've learned quite a few lessons from what we thought was gonna be a relatively easy thing. I want to get this wrapped up as soon as possible (Also I'm heading to Serbia in August, were a lot of our winning teams are from, and want to party with you guys without a cloud hanging over the fun), so the next update all of you guys should get is money in your bank accounts. CCP Dolan | Community Representative
Twitter: @CCPDolan
Gooby pls |
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CCP Fozzie
C C P C C P Alliance
6616
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Posted - 2013.07.01 19:23:00 -
[13] - Quote
Next time we'll just pay in bitcoins or beer or something. Game Designer | Team Five-0 https://twitter.com/CCP_Fozzie |
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