Svalinn
SOMER Blink Cognitive Development
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Posted - 2011.06.26 20:23:00 -
[1]
Judge the players on what we do, less on what they say.
This is a two way street - we judge the company on what it does, and less on what it says. Unfortunately, the company has done nothing but talk so far, so we're kinda left living on scraps. So I'll bite CCP Zulu, and I'll show you the problems you have. I'll point out what you said, and what it translates as.
Quote: The tone and demeanor of my blog on Friday did not correctly portray my emotions towards the community and player base at large. I love and respect EVE and its community on a level that's hard to really do justice in words. However I let my frustration take charge of me, fueled by emotions that had built up due to a breach of trust we at CCP have been experiencing over the past few days. I know that sounds ironic considering those are the exact same feelings you have been having towards CCP.
A breach of trust is never easy, and you are quite right; you have shattered the trust between us almost for good. The person/persons responsible for the leaked information are heroes in the eyes of the community. And I feel terrible because you are just going to fire/discipline them, the ones who tried to warn us what you were planning.
Quote: For that I am sorry.
Is this honest?
Quote: Having cooled off a bit and taken a solemn look at the situation, I see it's clear we need to strengthen the deep mutual trust and respect that's been so unique and descriptive of our relationship. There are certain questions you want answered and there isn't room for more error in our communication on those topics or our perception of the root causes.
Our bond was strong. Then you ignored the CSM, you ignored the players, you treated us like crap and thought you could get away for it. In a single week, you have made EVE Online the laughing stock of the gaming world, broke apart corporations and groups of friends more completely than the best scam, and alienated a player base that is unlike anything else. We are not just some WoW crowd. We are the products of the biggest sandbox ever known; politics, deceit, strategy are our trade. Through this we know you; we know how you operate; we know when you are talking truth, and when you are talking out your arse. Right now, its the latter.
Quote: Therefore we have asked the CSM to join us in Iceland for an extraordinary meeting June 30th and July 1st to discuss the events of past week, to help us define and address the real underlying concerns, and to assist us in defining and iterating on our virtual goods strategy.
So why does the CSM need to run to Iceland with 4 days notice, to tell you what you already know? Lets be clear: Don't do this unless they actually mean something to you. Otherwise you waste their time and by extension ours.
Quote: The result of this meeting should be mutual agreement of how virtual goods and services will evolve in EVE. Other issues may be brought up and we urge you to contact the CSM with your comments and concerns so that they may be addressed at this session.
The CSM are the player voice. Right now, that's one very large, very angry voice. There is only one option we will accept, there is no room for compromise.
Quote: However, just to prove the point of the Fearless newsletter and give you a further understanding of what it is then there are no and never have been plans to sell "gold ammo" for Aurum. In Fearless people are arguing a point, which doesn't even have to be their view, they are debating an issue. This is another example of how information out of context is no information at all.
"gold ammo" is specific, you don't rule out others. What you haven't answered is the big question - Will you sell anything other than Vanity items? This is another example of how information without substance is no information at all.
This isn't about the CSM communicating the player opinion. It's about you being prepared to listen and learn.
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