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Thread Statistics | Show CCP posts - 8 post(s) |
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CCP Mandrake
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Posted - 2011.06.27 12:06:00 -
[1]
If the repair tool fails to start up, try updating it manually, download this file and replace the repair.exe in your client folder: http://cdn1.eveonline.com/client_repair/324/repair.exe Mandrake CCP - Core Infrastructure
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CCP Atropos
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Posted - 2011.06.27 13:12:00 -
[2]
I've created a group of metalinks which will provide you with checksumming during download (when used in conjunction with a metalink compatible download application (list available here)) in case you're unable to download via standard methods.
Software Engineer Core Engineering |
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CCP Sputnik
C C P
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Posted - 2011.06.27 14:34:00 -
[3]
Originally by: Kim Trader Edited by: Kim Trader on 27/06/2011 14:11:18 Tried out the new repair link above. Doesnt fix the problem. Repair started up went through all the stages, downloading the patch then FAILS. Now 30+ hrs trying to download the new patch and still cant get it to work :(
Just let me clarify this: "Repair started up went through all the stages", meaning the repair tool finished and you could start the game and at the log in screen you got asked to install a client update?
"downloading the patch then FAILS" downloading the auto-patch or client update? __________________________ CCP Sputnik CCP Core Infrastructure Software Engineer
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CCP Sputnik
C C P
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Posted - 2011.06.27 15:33:00 -
[4]
First I want to assure everybody that we are working on this with all available resources but unfortunately we are not able to reproduce this issue in-house meaning we have to rely on your information to figure out what is causing these issues.
It would be great if somebody who is experiencing the repair tool issue could delete all content under %ProgramData%\CCP\EVE and give it another shot which would allow us to verify if the issue is related to the repair tool caching mechanism. __________________________ CCP Sputnik CCP Core Infrastructure Software Engineer
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CCP Sputnik
C C P
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Posted - 2011.06.27 15:38:00 -
[5]
Edited by: CCP Sputnik on 27/06/2011 15:38:53
Originally by: Kim Trader Deleted everything under %ProgramData%\CCP\EVE will try to download entire game again now.
Please try to run the repair tool first, if possible. It would help us a lot to verify the issue and help other players. __________________________ CCP Sputnik CCP Core Infrastructure Software Engineer
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CCP Sputnik
C C P
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Posted - 2011.06.27 17:52:00 -
[6]
Originally by: Kim Trader Well thats another 2 hours wasted and i did delete all files under %ProgramData%\CCP\EVE and i downloaded this through mozilla with DownThemAll installed...
Thank you very much for giving use this feedback, it will help us pinpointing the issue. __________________________ CCP Sputnik CCP Core Infrastructure Software Engineer
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CCP Sputnik
C C P
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Posted - 2011.06.27 19:47:00 -
[7]
If you are up for it there is a view things you could try, first thing to figure out is if the verification process is correct.
Install 7zip in case you haven't already and extract the two .7z files into the same folder, if this works you should end up with an EVE installation - might need some repair tool love :( but that uses another dataset (packages are a lot smaller == less risk for corruption) then the installer repair process.
On the other hand when you try to extract the 7z files and you get an error the problem gets a lot more complicated.
I will be around for a while and monitor this thread, just let me know how its going - hopefully we come up with a good workaround. __________________________ CCP Sputnik CCP Core Infrastructure Software Engineer
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CCP Sputnik
C C P
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Posted - 2011.06.27 20:03:00 -
[8]
Originally by: bobthebuilder19 any chance of us getting skill points back if our skills stop training due to these problems. cuz i cant get it installed again. had to reformat computer yesterday and now links and stuff arent working?? i hope this gets figured out before my skills stop
Sorry I don't know the answers to this question, however you can create a Petition to ask our Customer Support staff, they also will keep you up to date if we have a fix or workaround for your issue. __________________________ CCP Sputnik CCP Core Infrastructure Software Engineer
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