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Thread Statistics | Show CCP posts - 6 post(s) |
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ISD Athechu
ISD STAR
30
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Posted - 2012.06.26 07:38:00 -
[1] - Quote
Greetings, IGÇÖm Athechu a Commander (Assistant Team Lead) of ISD:STAR (In-game ISD). I am currently also helping out the ISD:CCL with the forums but I focus mainly on the EVE New Citizens Q&A section of the forums.
First please visit the ISD Wiki page and understand the differences of the teams. It will explain a lot more of what the teams within the ISD do. http://wiki.eveonline.com/en/wiki/ISD
Reading through this thread and watching I see that that both sides have made mistakes. Posters that delibertly started to create spam/troll/argue threads in the forum and ISD members for not explaining which rules have been broken. Now the focus has been shifted to the ISD as being some kind of supreme evil overlords. We are players of the same game as you and we enjoy it like you. The difference is that we have decided to contribute our time to the community that makes EVE so great.
CCPGÇÖs Internal Affairs team watches over not only the ISD accounts but our player account(s) as well. If an individual of the ISD is found abusing their volunteer position CCP will take the appropriate actions. No ISD team has the ability to ban anyone from any server, or forum. But just like you we do have the ability to report problems to the appropriate people using the same methods. CCP internal teams handle all of that. If you have a reasonable suspicion that an ISD member is abusing his/her position in some way in the game, you can contact Internal Affairs directly by sending an e-mail to [email protected] or file a petition using the methods below (only choose one method).
In game: Press F12, click create new petition, Group: Rules and Policies, Category: Game Masters & ISD
Out of game: https://support.eveonline.com/Pages/Petitions/CreatePetition.aspx
Please remember to include forum links and a name of who you are reporting. This helps in insuring a timely investigation.
Fly safe! ISD Athechu Commander ISD STAR (Support Training and Resources) EVE New Citizens Q&A Resources |
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ISD Athechu
ISD STAR
30
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Posted - 2012.06.26 08:05:00 -
[2] - Quote
Pipa Porto wrote: The initial issue was overreaching moderation of things that are well within the historical norms of the Forums along with stupendously unevenly applied rules and locks, and finally there's the matter of seemingly posting rationales at random. The last one is by far the least important.
I am aware as I have been watching this all day long. We have followed our procedures and all I'm asking is that if you have a problem with a specific ISD member is not to get outraged and spam the forums causing more work for us and making you* look like the bad guy. But follow the procedure that I just gave you if someone in-game has a problem with the way a STAR moderates they get the same line.
* Not directed at you specifically
KrakizBad wrote:ISD Athechu wrote:If you have a reasonable suspicion that an ISD member is abusing his/her position in some way in the game What about abusing their position on the forums?
If their position is to deal with the forums than yes.
Please note I am not an officer of ISD:CCL and cannot speak for the team. I am here just to tell you how to handle a lock or deletion of a thread if you believe it was unjust or if you believe an ISD member is abusing their powers. If you have an issue please direct them to the CCL Recruitment thread for answers. I believe there is an email in that thread if you absolutely must contact a Team Lead of ISD:CCL. ISD Athechu Commander ISD STAR (Support Training and Resources) EVE New Citizens Q&A Resources |
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ISD Athechu
ISD STAR
30
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Posted - 2012.06.26 08:50:00 -
[3] - Quote
Pipa Porto - Great post I will make sure the CCL Leads/CCL Team sees it.
Graic Gabtar wrote:ISD Athechu wrote:1) Petitions cannot be discussed on the forums per CCP Forum Rules (Rule 9)...
Please note I am not an officer of ISD:CCL... Sorry but I don't think you are doing much but validate our perceptions of the ISD to be frank.
To be frank as well my job isn't to change your perception. All I'm doing is stating how to go about properly reporting something if you happen to disagree with it. Create one thread with specific issues that the community has. I can point you to https://forums.eveonline.com/default.aspx?g=posts&t=96986 that was brought up to a STAR Lead who answered the question and it was left at that. There was no mass uprising or anything of that nature. ISD Athechu Commander ISD STAR (Support Training and Resources) EVE New Citizens Q&A Resources |
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CCP Phantom
C C P C C P Alliance
1508
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Posted - 2012.06.26 09:47:00 -
[4] - Quote
While forum moderation discussions as per our forum rules not allowed on our forums, we of course allow and welcome constructive feedback and suggestions of how to improve our CCL program.
Forum moderation discussion for example would be discussing why a thread was locked, why a post was edited or why some moderator performed a specific action etc. If you have questions about specific moderation actions, the only proper way for asking questions is to file a petition.
Constructive feedback in general would include suggestions on how to improve the CCL in general without pointing to specific moderation actions or moderators.
Our goal is to provide a warm, friendly atmosphere for the EVE community on our forums and we are constantly working towards this goal - even though we sometimes have to work a little harder CCP Phantom - German Community Coordinator |
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CCP Phantom
C C P C C P Alliance
1508
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Posted - 2012.06.26 10:04:00 -
[5] - Quote
DeBingJos wrote:CCP Phantom wrote:Our goal is to provide a warm, friendly atmosphere for the EVE community on our forums and we are constantly working towards this goal - even though we sometimes have to work a little harder What happend to 'Eve is a cold harsh universe'?
The preamble which I just have quoted is really old and not new at all. EVE Online is a cold and harsh universe - and that is good.
Our forums however are governed by our forum rules - and that is good too. CCP Phantom - German Community Coordinator |
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CCP Navigator
C C P C C P Alliance
1249
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Posted - 2012.06.26 16:44:00 -
[6] - Quote
Please post any comments regarding ISD and the future of moderation to this thread.
Locked.
CCP Navigator -Community Manager |
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