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Thread Statistics | Show CCP posts - 1 post(s) |
third deep
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Posted - 2009.04.18 18:34:00 -
[1]
I was wondering if CCP can do something about above.net ?
See : trace
If that image does not work, packet loss ~40% for ~30min blocks of time and then it clears. This is at -> 213.152.240.250
Of course, in the "good" times, there is 0 packet loss and a healthy 40ms average response. This issue started the day of the last patch. I doubt it is related, but just in case.
Thd. |
Karlemgne
Tides Of War
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Posted - 2009.04.18 18:46:00 -
[2]
Originally by: third deep I was wondering if CCP can do something about above.net ?
See : trace
If that image does not work, packet loss ~40% for ~30min blocks of time and then it clears. This is at -> 213.152.240.250
Of course, in the "good" times, there is 0 packet loss and a healthy 40ms average response. This issue started the day of the last patch. I doubt it is related, but just in case.
Thd.
This could explain the very severe lag that many of us have been getting since patch. So yeah. Worth bumping to get an answer. My sig don't fracking work. |
third deep
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Posted - 2009.04.19 17:16:00 -
[3]
And again today.
See : trace
Come on CCP, either get above.net to fix the networking, or get another ISP ? You just can not play the game with 30-50% packet loss.
Thd.
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Nooto
Caldari Panta-Rhei Guardian Federation
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Posted - 2009.04.19 17:33:00 -
[4]
Edited by: Nooto on 19/04/2009 17:34:10 LOL
im facing exactly the same problem since my ISP changed routing from TeliaSonera to Above.net
trace
heavy and constant packet loss over several hops within the CCP/Above.net Network BEWARE!!!
All text above this sig represents my personal opinion. This in no way reflects the views of my corporation or alliance |
Nooto
Caldari Panta-Rhei Guardian Federation
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Posted - 2009.04.19 18:27:00 -
[5]
forwarded the error to AboveNet and they replied that the packets are dropping within the CCP Network
Quote: Email_Message : 213.152.240.250 is an IP we provide to packet exchange for peering purposes, your packets are droping in their network. I am able to ping that destination OK but the host does not respond to traceroute. I see no issue on our network and no further action will be taken by us
BEWARE!!!
All text above this sig represents my personal opinion. This in no way reflects the views of my corporation or alliance |
Nooto
Caldari Panta-Rhei Guardian Federation
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Posted - 2009.04.19 19:34:00 -
[6]
Edited by: Nooto on 19/04/2009 19:34:06 another one from a ISP using above.net to connect to ccp
trace
im stunned on that amount of packet loss. average disconnect time is currently 10 minutes BEWARE!!!
All text above this sig represents my personal opinion. This in no way reflects the views of my corporation or alliance |
Badlamb
Baptism oF Fire Sons of Tangra
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Posted - 2009.04.19 20:07:00 -
[7]
I'm also seeing this, it's getting pretty annoying getting dropped every 15 mins or so. It looks like the guy from above.net was right tho, the packet loss is happening between these two hops.
Quote: 8: 213-152.240-250.PXu259.above.net (213.152.240.250) 59.557ms 9: 87.237.36.22 (87.237.36.22) 62.848ms
This appears to be the hop from above.net to CCP's network.
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Milo Caman
Gallente Ghost Festival
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Posted - 2009.04.19 20:23:00 -
[8]
Appears I'm getting the same problem. Anyone have any Idea why this might be happening?
Out of Sinq |
Badgerface
Caldari Vanir Corp
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Posted - 2009.04.19 20:32:00 -
[9]
Yeah I`m also seeing this. At the moment the loss is about 14% and Eve is coping remarkably well but earlier it hit 50% and my clients dropped (hardly surprising ! )
Would also agree that it started on last patch day.
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Kerrisis Rakari
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Posted - 2009.04.19 20:39:00 -
[10]
Edited by: Kerrisis Rakari on 19/04/2009 20:41:07
Originally by: Nooto forwarded the error to AboveNet and they replied that the packets are dropping within the CCP Network
Quote: Email_Message : 213.152.240.250 is an IP we provide to packet exchange for peering purposes, your packets are droping in their network. I am able to ping that destination OK but the host does not respond to traceroute. I see no issue on our network and no further action will be taken by us
Having worked for an ISP, I can tell you that they'll say that the first time around no matter where the problem is. Basically they just wanted to close your CS ticket to make their stats look better. I can pretty much guarantee they did zero faultfinding or troubleshooting. it's down to badgering them until they can be bothered to pull their finger out.
I'm getting the exact same problem, BTW. It's fine through my ISP (Zen Internet), then massive packet loss when the route hits above.net/CPP handover.
C:\Users\Kerrisis>tracert 87.237.39.197
Tracing route to 87.237.39.197 over a maximum of 30 hops
1 <1 ms 1 ms <1 ms 192.168.0.1 2 29 ms 32 ms 31 ms gay-dsl1.wh.zen.net.uk [62.3.83.20] 3 30 ms 29 ms 29 ms erazmus-ae-0-200.wh.zen.net.uk [62.3.80.201] 4 40 ms 36 ms 37 ms leibniz-ge-3-0-0-0.te.zen.net.uk [62.3.80.45] 5 37 ms 39 ms 37 ms lorenz-ge-2-0-0-0.te.zen.net.uk [62.3.80.41] 6 36 ms 37 ms 37 ms ge-3-3-0.mpr1.lhr3.uk.above.net [195.66.226.76] 7 * 43 ms * 213-152.240-250.PXu259.above.net [213.152.240.250] 8 * 93 ms * 87.237.36.22 9 * 82 ms 126 ms 87.237.39.197
Trace complete.
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Badlamb
Baptism oF Fire Sons of Tangra
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Posted - 2009.04.19 21:33:00 -
[11]
Don't know if it's relevant, but I'm on Zen as well, anyone else in this thread using this ISP?
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Badgerface
Caldari Vanir Corp
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Posted - 2009.04.19 21:45:00 -
[12]
Yes I`m also with Zen but I don`t think thats relevant as the issues look to be outside of their network - between above.net and CCP from what I can see.
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Kerrisis Rakari
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Posted - 2009.04.19 21:50:00 -
[13]
Originally by: Badgerface Yes I`m also with Zen but I don`t think thats relevant as the issues look to be outside of their network - between above.net and CCP from what I can see.
Agreed. The only relevance of having Zen as an ISP is that they use Above.net as a peering partner.
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Elliott Manchild
omen. Gay4Life
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Posted - 2009.04.19 22:37:00 -
[14]
Yeah same problem =[ Drop every 10-15mins.
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Milo Caman
Gallente Ghost Festival
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Posted - 2009.04.20 14:17:00 -
[15]
Still getting this. Seems to happen at the most inopportune moments, such as when i'm dropping out into a fight. Each block seems to be lasting around 15 Minutes each time, making it impossible to log on, Load the Site or retrieve API data.
This is making gameplay difficult for me, to say the least.
Out of Sinq |
Kerrisis Rakari
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Posted - 2009.04.20 14:24:00 -
[16]
Originally by: Milo Caman This is making gameplay difficult for me, to say the least.
Tell me about it! I made the mistake of buying a couple of expensive skillbooks on Otitoh 4. Now it's going to take me over an hour of staring at the back end of my ship to manually fly the 4600KM from Devil's Dig due to the bug in that system that stops you warping to the station (It takes you to that damn dig instead). The trick is getting an hour's uninterrupted time to make the journey...
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Spc One
Gallente
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Posted - 2009.04.20 14:42:00 -
[17]
Yes! uk above.net has a big problem because it have ultra high packet loss. For me it's about 99.2% of packets being lost.
Trace route: traceroute to www.eveonline.com (87.237.39.197), 30 hops max, 38 byte packets 1 Server (192.168.0.1) 0.032 ms 0.034 ms 0.031 ms 2 cnet-102.ac.triera.net (213.161.8.1) 6.405 ms 4.693 ms 7.441 ms 3 cartman-ve-1.ip.triera.net (213.161.2.3) 8.551 ms 7.306 ms 9.026 ms 4 10ge-e1-1.vie.ip.triera.net (213.161.2.218) 8.239 ms 9.934 ms 10.319 ms 5 vix.vie3.at.above.net (193.203.0.45) 13.092 ms 10.315 ms 11.931 ms 6 po-20.mpr2.fra1.de.above.net (64.125.23.145) 30.625 ms 7 te2-2.mpr1.cdg9.fr.above.net (64.125.23.17) 34.854 ms 38.880 ms 8 xe-0-0-0.mpr1.cdg12.fr.above.net (64.125.31.226) 34.697 ms 9 xe-4-0-0.mpr1.lhr3.uk.above.net (64.125.31.249) 45.616 ms 39.076 ms 40.588 ms 10 213-152.240-250.PXu259.above.net (213.152.240.250) 952.126 ms 980.345 ms * 11 87.237.36.22 (87.237.36.22) * * * 12 * * * 13 * *
above'should fix 213.152.240.250 because this gateway is lagging like hell and gives me a 99.2% of packet loss.
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Badlamb
Baptism oF Fire Sons of Tangra
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Posted - 2009.04.20 14:46:00 -
[18]
Just done a little more digging into this, and it actually appears that the network provider with the 213 address isn't above.net but someone called Packet Exchange
Quote: % Information related to '213.152.240.0 - 213.152.240.255' inetnum: 213.152.240.0 - 213.152.240.255 netname: PacketExchange-u259 descr: PacketExchange Ltd country: GB admin-c: HP1434-RIPE tech-c: HP1434-RIPE status: ASSIGNED PA mnt-by: ABOVENET-MNT source: RIPE # Filtered
Also confirming that this is still happening and it's making it close to impossible to play. I'm just not sure who we can contact about this as it's probably not really CCP's issue. I'm also wondering if this might explain some of the socket closed errors in the 28 page thread further down the page
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ZCorp
Gallente Center for Advanced Studies
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Posted - 2009.04.20 15:07:00 -
[19]
Edited by: ZCorp on 20/04/2009 15:07:55 Edited by: ZCorp on 20/04/2009 15:07:01 Confirming. Its been awful, now its unplayable and my client cannot even connect to server. Forum access is incredibly slow as well.
I use Zen Internet in the UK. The IP connectivity across Zen's network is great. As soon as it hits above.net I see a lot of packet loss.
http://img26.imageshack.us/img26/6403/28699134.jpg
http://img24.imageshack.us/img24/7853/28998168.jpg
http://img24.imageshack.us/img24/9849/80873645.jpg
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Kerrisis Rakari
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Posted - 2009.04.20 15:07:00 -
[20]
Originally by: Badlamb Also confirming that this is still happening and it's making it close to impossible to play. I'm just not sure who we can contact about this as it's probably not really CCP's issue. I'm also wondering if this might explain some of the socket closed errors in the 28 page thread further down the page
it might not be CCP's issue, but it's costing them customer satisfaction, and ultimately that leads to cold, hard cash. It would benefit CCp to get in contact with Above.net and ask them what the hell's going on.
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ZCorp
Gallente Center for Advanced Studies
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Posted - 2009.04.20 15:10:00 -
[21]
There sure is a lot of players using Zen Internet as an ISP. its probably worth logging a support call at Zen, so they can also poke their peering partner Above Net.
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Strak Yogorn
Amarr Farmer Killers
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Posted - 2009.04.20 15:59:00 -
[22]
been a issue here in denmark as well.. isp cybercity, massive drops making it impossible to browse any ccp related sites when it happens.
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Phelaen
Under the Wings of Fury Atrocitas
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Posted - 2009.04.20 16:06:00 -
[23]
weird thing is that for me its the IP of eve itself causing the problems with Packet loss I do think this is what is causing all problems lately with crashes etc.
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Agent Known
Apotheosis of Virtue
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Posted - 2009.04.20 16:07:00 -
[24]
Tracing route to 87.237.39.197 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 10.10.32.1 2 1 ms <1 ms <1 ms 10.10.99.1 3 3 ms 1 ms 2 ms 1.45.252.66.static.thomas.edu [66.252.45.1] 4 1 ms 1 ms 1 ms 177.43.252.66.static.midmaine.com [66.252.43.177 ] 5 2 ms 2 ms 2 ms 145.43.252.66.static.midmaine.com [66.252.43.145 ] 6 4 ms 3 ms 3 ms 66-252-33-73.da.midmaine.com [66.252.33.73] 7 5 ms 3 ms 2 ms 66-252-32-157.da.midmaine.com [66.252.32.157] 8 7 ms 6 ms 10 ms 66-252-32-181.da.midmaine.com [66.252.32.181] 9 25 ms 20 ms 10 ms ge-6-18.car2.boston1.level3.net [4.53.50.17] 10 12 ms 12 ms 26 ms ae-2-5.bar2.boston1.level3.net [4.69.132.250] 11 15 ms 14 ms 15 ms ae-8-8.ebr1.newyork1.level3.net [4.69.140.98] 12 103 ms 84 ms 82 ms ae-43-43.ebr2.london1.level3.net [4.69.137.73] 13 93 ms 85 ms 83 ms ae-25-52.car5.london1.level3.net [4.69.139.102]
14 86 ms 84 ms 83 ms packet-exch.car5.london1.level3.net [212.187.160 .62] 15 84 ms 84 ms 83 ms 87.237.36.22 16 144 ms 93 ms 85 ms 87.237.39.197
Trace complete.
I noticed a packet exchange here, but I don't see above.net....does this affect only UK folks? Obviously what I say isn't always what my alliance thinks. I hate to break it to you, but this is in fact my signature. |
Kerrisis Rakari
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Posted - 2009.04.20 16:21:00 -
[25]
Edited by: Kerrisis Rakari on 20/04/2009 16:25:59
Originally by: Phelaen i got one more question. can anyone tell me whar this ip is [89.202.226.26]: it doesn't show in ping plotter but it is one that has occasional packet loss on it.
That's a UK-based company called InterRoute.
inetnum: 89.202.226.0 - 89.202.226.255 netname: UK-INTEROUTE-INTERFACES-NETS descr: Customer P2P interface addresses in UK remarks: INFRA-AW remarks: Interoute IP network - [email protected] for complaints country: GB admin-c: INTR1-RIPE tech-c: INTR1-RIPE status: ASSIGNED PA mnt-by: INTEROUTE-MNTNR source: RIPE # Filtered role: Interoute IP Hostmaster address: Interoute Communications Ltd. address: Wallbrook House address: 195 Marsh Wall address: E14 9SG address: LONDON
Agent Known: It's affecting a number of countries. The common theme is they all route through Above.net. Chances are they've just got a duff router or something. Like I said earlier, it's a matter of bugging them til they get off their rears and check their hardware.
Edit: Having looked at the Packet Exchange website, it looks like they supply back-end network hardware. I'd guess that "213-152.240-250.PXu259.above.net" is a particular piece of hardware in Above.net's network, supplied or leased by Packet Exchange. That's the one that's giving the problems.
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Anetyla
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Posted - 2009.04.20 16:41:00 -
[26]
Edited by: Anetyla on 20/04/2009 16:43:43 Hi guy's I work for Zen Internet and have done a little looking into this, Im not a NOC engineer so please keep that in mind.
Upon looking at the advertised routes to CCP it appears that above.net is the shortest route for zen at least (and possibly a lot of other uk isp's). This is why above.net is being used instead of other routes.
Now zen are not a direct customer of above.net and I think CCP or their who ever they are paying for hosting in telecity are. The issue may not even be above.net's it could be CCP's link to them but ether way its something they have the power to look into and resolve.
Also on that note it appears as though CCP's RIPE records are out of date, http://www.db.ripe.net/whois?form_type=simple&full_query_string=&searchtext=AS35834&submit.x=0&submit.y=0&submit=Search. The routes they have there are different from whats on the BGP.
Yes im posting on an alt because I do not want support questions to my main account.
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Phelaen
Under the Wings of Fury Atrocitas
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Posted - 2009.04.20 16:54:00 -
[27]
made a screenie of ping plotter this is what is causing my problems. in the picture the pl is only 10% but it fluctuates from 10% to 100% and sometimes even gets fully blocked for a few minutes
PLloss
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Kerrisis Rakari
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Posted - 2009.04.20 17:03:00 -
[28]
See guys, THIS is why I'm with Zen. Their support guys are awesome. =D
Thanks for letting us know, Anetyla. Greatly appreciated. I guess we need to keep bugging Above.net!
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Anetyla
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Posted - 2009.04.20 17:04:00 -
[29]
Originally by: Phelaen made a screenie of ping plotter this is what is causing my problems. in the picture the pl is only 10% but it fluctuates from 10% to 100% and sometimes even gets fully blocked for a few minutes
PLloss
If your seeing the issue going through interoute this basically points to the issue being at CCP's side where they peer in telecity. Though the issue is aparently not seen on connections that route through telia.
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Poz McAIDS
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Posted - 2009.04.20 17:08:00 -
[30]
Originally by: Anetyla Edited by: Anetyla on 20/04/2009 16:43:43 Hi guy's I work for Zen Internet and have done a little looking into this, Im not a NOC engineer so please keep that in mind.
Upon looking at the advertised routes to CCP it appears that above.net is the shortest route for zen at least (and possibly a lot of other uk isp's). This is why above.net is being used instead of other routes.
Now zen are not a direct customer of above.net and I think CCP or their who ever they are paying for hosting in telecity are. The issue may not even be above.net's it could be CCP's link to them but ether way its something they have the power to look into and resolve.
Also on that note it appears as though CCP's RIPE records are out of date, http://www.db.ripe.net/whois?form_type=simple&full_query_string=&searchtext=AS35834&submit.x=0&submit.y=0&submit=Search. The routes they have there are different from whats on the BGP.
Yes im posting on an alt because I do not want support questions to my main account.
omg i love zen.
most expensive internets in the UK - we pay for unlimited 8mb business package at my IT company, but they sort stuffs out.
keep up the good work.
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