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Kleintje Pils
Gallente
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Posted - 2008.10.08 11:13:00 -
[1]
Edited by: Kleintje Pils on 08/10/2008 11:13:44 So I bought this Galente Battleship clay model at the EVE-Online store. There was a discount on the price of the model, the dollar was at a all-time low, so I thought, why not. The model was delivered after three weeks, and the product looked great.
But then cam an extra bill from FedEx. I had to pay for taxes and shipping... For the model I had already payed Ç69.28 and Ç27.69 for shipping, witch comes to a total of Ç96.97. FedEx wanted another Ç 40.78
I called them to find out why I had to pay extra, but they referred me to the Dutch customs agency. After calling them, they explained it to me. I had to pay import taxes, normal taxes, taxes over the shipping, and shipping cost for FedEx. I explained that I had already payed for the shipping cost. They told me: "that is only for shipping your package from the USA to the Netherlands".
Hold up.. I did business with EVE-Online Store, EVE-Online is a Icelandic company. But apparently not. I had done business with EVE Online Store UNITED STATES. In almost all country's in the European union, articles imported from the USA, are extra taxed.
So this is what the model actually has cost me:
Ç69.28 (Model cost) Ç27.69 (Shipping cost) Ç30.75 (Import taxes & normal taxes) Ç10.00 (Additional shipping costs) _______ Ç137.72
At the time of ordering, the transfer rates where optimal for buying in USD. For every euro, I got 1.51 dollar So I actually payed 207.95 dollar for the model. And yes, that is 207.95 dollar for a clay model of 27,5 cm
CCP now offers the model for Ç81.51
Just so you know, that if you by something from the EVE-Online store and you live in Europa, you actually are going to pay 225% of the price listed.
Just so you know
Don't get me wrong, I love the model, but if I had known the true price, I would not have bought the model.
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Kazuma Saruwatari
Caldari
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Posted - 2008.10.08 11:15:00 -
[2]
Welcome to the world of hidden fees and taxation.
Be glad you dont live in a country wherein the government hikes a 30% tax on anything electronic that gets imported, even a fricking Wii remote replacement. -
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Jinx Barker
GFB Scientific
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Posted - 2008.10.08 11:18:00 -
[3]
Wait, they make and sell this stuff from the USA?
If that is correct, I want to know what the USA customers say about it, and if EVE store charges them extra by pretending to send it from Europe.
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Graic
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Posted - 2008.10.08 11:19:00 -
[4]
That seems fairly dodgy.
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Illwill Bill
Minmatar Scandinavian Carebears AB
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Posted - 2008.10.08 11:20:00 -
[5]
You would have to pay import taxes and VAT even if the goods had been ordered from Iceland, considering that Iceland isn't a part of the European Union.
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Maria Kalista
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Posted - 2008.10.08 11:21:00 -
[6]
Same here, but with buying RAM from the US, thinking I made a 'great deal', untill FedEx swung by here (NL too) with added costs. Frell hey, the 2 sticks came in a box the size of 6-pack of beer....
Originally by: CCP Mitnal You put a bear in your tea???
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Dipluz
Caldari FroZen SoulS Skunk-Works
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Posted - 2008.10.08 11:24:00 -
[7]
This is fairly normal, for any country not in the either EU or USA, so welcome to the real world, I live in Norway and here if you import something above 40 dollars you have to pay extra 25% in VAT/Import Tax for almost everything. But maybe CCP should either type where they ship it from and you should pay attention!!
I think you would have had to pay even if they shipped it from Iceland beacuse Iceland is not a part of EU!!
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Freya Runestone
Minmatar
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Posted - 2008.10.08 11:33:00 -
[8]
The sad thing is that CCP doesn't even get any of that extra. It all goes elsewhere
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CALUGARU
Repo Industries R.E.P.O.
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Posted - 2008.10.08 11:38:00 -
[9]
that's what you get for being a geek and buying useless stuff. ______________________
I like pie.
No really, i do. |
Sheriff Jones
Amarr Clinical Experiment
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Posted - 2008.10.08 11:39:00 -
[10]
Edited by: Sheriff Jones on 08/10/2008 11:39:42
Originally by: Kleintje Pils So I actually payed 207.95 dollar for the model.
pay 225% of the price listed.
Wasn't the price of the models 150 US?
Anyhoo, not CCPs fault really.
My opinions represent the opinions of my corporation completely. I'm the CEO damnit. |
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Xevan Templar
7th Batavian Squadron
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Posted - 2008.10.08 11:40:00 -
[11]
Edited by: Xevan Templar on 08/10/2008 11:40:50
It's 'the norm' so to say. Paying regular taxes isn't good enough for our state, I mean Kingdom. Custom taxes can be fairly high. They don't check everything, but if they check yours you gonna have to pay.
I did quite some exchanges back when I ebay-ed alot. Only way around taxes as far as I know is to put 'Gift' on the package. Because if you dind't buy it but got it as a 'gift', they can't charge an % from the value you would normaly pay for. If that's stil the case that is.
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Hannibal Ord
Minmatar Ore 'R' Us
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Posted - 2008.10.08 11:40:00 -
[12]
Originally by: CALUGARU that's what you get for being a geek and buying useless stuff.
This
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Graic
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Posted - 2008.10.08 11:41:00 -
[13]
Originally by: CALUGARU that's what you get for being a geek and buying useless stuff.
I was actually thinking to myself not a purchase I'd ever contemplate.
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Gonada
Priory Of The Lemon
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Posted - 2008.10.08 11:42:00 -
[14]
its not CCP, it's the greedy governments, wich, ironicly, are all failing due to their greedyness.
Please, jump into traffic
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ApaKaka
Lone Starr Corporation
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Posted - 2008.10.08 11:44:00 -
[15]
Originally by: Illwill Bill You would have to pay import taxes and VAT even if the goods had been ordered from Iceland, considering that Iceland isn't a part of the European Union.
I'm pretty sure Iceland is a part of the Schengen / EEA agreement which, basically, says that the VAT you pay in that country applies over all the participating countries (of which EU countries are a part), which means there should be no customs tax on goods bought from these countries.
It essentially means, from an import/export point of view, these countries are EU-countries.
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Braaage
eXceed Inc. Triumvirate.
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Posted - 2008.10.08 11:45:00 -
[16]
CCP needs to open more shops around Europe.
Hell send me the stuff I'll ship em from my house. --
POSs, Outposts, Exploration, Mining, Invention, Boosters, EA EVE Database, Character Generator & more |
Zaiyo Modi
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Posted - 2008.10.08 11:45:00 -
[17]
I have checked out the Eve store.
I put a model in the cart and when viewing the "cart" page, I tried out the shipping estimate form on the right side on the same page, for shipment to Norway.
So the form showed that with a single model of $124.99, shipping is done with FedEx with the additional 70'ish $ in shipping. I guess 25% VAT tax is included for import to Norway, but I am not really sure.
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5pinDizzy
Amarr Umpteenth Podding
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Posted - 2008.10.08 11:49:00 -
[18]
Originally by: CALUGARU that's what you get for being a geek and buying useless stuff.
I sympathise with the OP, but nevertheless I lolled hard.
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Dipluz
Caldari FroZen SoulS Skunk-Works
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Posted - 2008.10.08 12:18:00 -
[19]
Originally by: ApaKaka Edited by: ApaKaka on 08/10/2008 11:47:53
Originally by: Illwill Bill You would have to pay import taxes and VAT even if the goods had been ordered from Iceland, considering that Iceland isn't a part of the European Union.
I'm pretty sure Iceland is a part of the Schengen / EEA agreement which, basically, says that the VAT you pay in that country applies over all the participating countries (of which EU countries are a part), which means there should be no customs tax on goods bought from these countries.
It essentially means, from an import/export point of view, these countries are EU-countries.
Edit: The problem in OPs case is that the CCP Store is US.based, and they have given no thought to the significant base of players living in EU/EEA countries who will have stuff stuck in customs, and have lots of extra added taxes added on anything they buy from CCP Store.
As far as I know on that matter is not true, at least not for norway which is a schengen country, we do pay import tax/vat on it no matter where it comes from unless im wrong, Maybe some other norwegian can confirm or deny this.
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Dipluz
Caldari FroZen SoulS Skunk-Works
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Posted - 2008.10.08 12:19:00 -
[20]
Originally by: Zaiyo Modi Edited by: Zaiyo Modi on 08/10/2008 11:47:45 I have checked out the Eve store.
I put a model in the cart and when viewing the "cart" page, I tried out the shipping estimate form on the right side on the same page, for shipment to Norway.
So the form showed that with a single model of $124.99, shipping is done with FedEx with the additional 70'ish $ in shipping. I guess 25% VAT tax might be included for import to Norway, though I am not sure about that.
I can almost guarantee you its 70$ for the shipment and not for Vat/import tax (Toll).
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ApaKaka
Lone Starr Corporation
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Posted - 2008.10.08 12:50:00 -
[21]
Originally by: Dipluz
As far as I know on that matter is not true, at least not for norway which is a schengen country, we do pay import tax/vat on it no matter where it comes from unless im wrong, Maybe some other norwegian can confirm or deny this.
http://en.wikipedia.org/wiki/European_Economic_Area
Quote: The EEA is based on the same "four freedoms" as the European Community: the free movement of goods, persons, services, and capital among the EEA countries. Thus, the EFTA countries that are part of the EEA enjoy free trade with the European Union.
I take this to mean that both Norway and Iceland enjoy the same economic trade freedoms with/as the EU countries, correct me if I'm wrong.
If your country has not implemented these measures, I would suggest you go to court over it...
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Hegbard
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Posted - 2008.10.08 12:59:00 -
[22]
Originally by: Braaage CCP needs to open more shops around Europe.
Hell send me the stuff I'll ship em from my house.
And that will avoid taxes how? You still have to pay customs when you import the stuff for sale and you'll have to pay the VAT after you sell.
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Roc Wieler
Freeform Industries
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Posted - 2008.10.08 13:10:00 -
[23]
Sadly, it's the same thing even in Canada.
I bought a TShirt from the EVE Shop. $20 shirt, no biggie. After similar taxes to get it from the States to here, it cost me nearly $65 for a frickin TShirt.
And I'm in Canada!!!
So yeah, I don't use EVE Shop anymore.
"Never start a fight you can win." - Roc Wieler
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Winterblink
Body Count Inc.
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Posted - 2008.10.08 13:51:00 -
[24]
Originally by: Roc Wieler Sadly, it's the same thing even in Canada.
I bought a TShirt from the EVE Shop. $20 shirt, no biggie. After similar taxes to get it from the States to here, it cost me nearly $65 for a frickin TShirt.
And I'm in Canada!!!
So yeah, I don't use EVE Shop anymore.
Is that with the new store or the old one before the stateside move? Things seem a lot more reasonable now, I find.
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Treelox
Amarr Market Jihadist Revolutionary Party
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Posted - 2008.10.08 13:53:00 -
[25]
The store staff needs to mark the contents of the box as a "Gift" to avoid a lot of the import duties. --
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Evengard
Solar Dragons SOLAR FLEET
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Posted - 2008.10.08 13:53:00 -
[26]
Losg time ago i had aroung 20$ on bank account that should be closed soon. And i decided to spend it on Keychain. Bought it. 12$ +2$ for delivery by mail.
Now they going to send these via FedEx, and it costs extra 64$ for delivery !
Really really funny. ________________ Recon and Intercept
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Tiirae
The New Era HUZZAH FEDERATION
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Posted - 2008.10.08 14:09:00 -
[27]
In Australia, there's a huge range of taxes for hundreds of categories of products you might import. However, they don't usually enforce them; Out of dozens of items I've bought on ebay and had shipped from the US, only once did I have to go to the customs office, and in the end they just asked 'is this available in shops locally?', and I said 'no', and they said 'fine, no charge then'.
You guys are getting screwed!
(note this is for one-off personal items, I'm sure if you started bringing in dozens of the same thing they would come down hard)
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Code Black
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Posted - 2008.10.08 14:13:00 -
[28]
Originally by: Treelox The store staff needs to mark the contents of the box as a "Gift" to avoid a lot of the import duties.
I believe that is called fraud.
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Seijin DiHelenti
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Posted - 2008.10.08 14:15:00 -
[29]
OP, not too smart lol
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Kleintje Pils
Gallente
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Posted - 2008.10.08 14:16:00 -
[30]
Edited by: Kleintje Pils on 08/10/2008 14:18:02 If the shop was based in the EU trade region, and not in the US, I would just pay 19 % tax on the goods ordered. Now I pay: 19% normal tax on the product 8% import tax on the product 5% extra import tax (because the product is hand crafted)
And that is just the tax bit
Also the shipping cost is not complete. FedEx charged me Ç10.00 extra because the item had to be transported from the airport to my residential address.
What the unfair part of this all is to me:
- The company is based in a country that has a economic agreement with my country, so I should only have to pay 19% tax.
- If CCP charges me for shipping cost, why do I need to pay extra to get the package from the airport to my home.
What CCP needs to do to my opinion, is to mention the following with the price advertised on there site:
- This price is excluding import tax
- The price advertised for shipping is not the full amount you pay
- EVE-Online Shop is an American based company
This way I will know that the prices advertised, need to be multiplied by at leased two.
for the "that is normal" people:
If a company wants to sell something to customers in The Netherlands, the company is obligated by law to state the total price, including tax and such. Not doing so, is against the Dutch law. And if a company wants to sell something to a Dutch client, the company MUST obey the Dutch law.
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