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Author |
Thread Statistics | Show CCP posts - 26 post(s) |
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CCP Nestor
C C P C C P Alliance
0
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Posted - 2012.03.23 11:43:00 -
[91] - Quote
Satch73 wrote:indothai wrote:Game was working a day ago, now I'm having problems with the launcher looping at 25%. I'm doing my best to contain myself from expressing obscenities, I tried to submit a support ticket but that too failed!
I wish you guys would thoroughly test your software before pushing out to production.
To the point, how can I get a credit for 4 non playable days and counting?!
Can anyone that works for CCP provide a link HERE to where I can demand refund for my non playable days!
kind regards YOUR PAYING CUSTOMER! I have the same problem, initially had the loop problem, but was fixed with the release of the launcher update end of last week. All 3 clients worked fine without problems. Tried to go online today and now it's back to the looping problem when it tried to patch to the latest release!
Hi Satch73,
Are you still having issue with this in the v1.13 of the launcher (Have you tried using the launcher today)?
-CCP Nestor |
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indothai
Center for Advanced Studies Gallente Federation
0
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Posted - 2012.03.23 15:01:00 -
[92] - Quote
CCP Nestor wrote:Satch73 wrote:indothai wrote:Game was working a day ago, now I'm having problems with the launcher looping at 25%. I'm doing my best to contain myself from expressing obscenities, I tried to submit a support ticket but that too failed!
I wish you guys would thoroughly test your software before pushing out to production.
To the point, how can I get a credit for 4 non playable days and counting?!
Can anyone that works for CCP provide a link HERE to where I can demand refund for my non playable days!
kind regards YOUR PAYING CUSTOMER! I have the same problem, initially had the loop problem, but was fixed with the release of the launcher update end of last week. All 3 clients worked fine without problems. Tried to go online today and now it's back to the looping problem when it tried to patch to the latest release! Hi Satch73, Are you still having issue with this in the v1.13 of the launcher (Have you tried using the launcher today)? -CCP Nestor
New error message: [url]http://imageshack.us/photo/my-images/826/eveerror01.jpg/[/url] |
SuperSpy00bob
North Eastern Swat Pandemic Legion
22
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Posted - 2012.03.23 15:06:00 -
[93] - Quote
Why did CCP change the launcher splash screen to be always-on-top in the latest launcher update? I used to be able to launch a second (or third, or sixth) eve client, then re-focus the first client and continue working while the new client loads. Now, I pretty much have to wait for the stupid splash screen to go away before doing anything, which is pretty annoying. |
Touring Eve
New Angel Genesis
0
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Posted - 2012.03.25 01:04:00 -
[94] - Quote
Just installed EVE on a laptop with a fresh installation of Windows Vista X64 When I run eve the launcher comes up and displays "client ready" When I try to launch eve the splash screen appears and disappears nothing else happens. If I open the task manager it shows exefile as running and subsequent attempts to launch happen the same with a new process exefile added to the list. If I restart the computer and run the repair tool nothing happens on my screen, if I look in task manager it appears there for a very short time and disappears.
I don't see any errors anywhere. Please tell me what I should do, I want to play eve. |
Famished
Aliastra Gallente Federation
0
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Posted - 2012.03.25 07:42:00 -
[95] - Quote
Ok I got tired of the installer and launcher not working on a clean comp, so I copied the programsfiles(x86)/CCP folder as well as the Users/[username]/appdata/local/CCP folder and placed them in their approipriate place in the new comp.
The launcher loads perfectly, but when I press play I get the splash screen then noithing happens. I do have a exefile.exe appearing in task manager. Other than that nothing.
Is there anyone that has installed eve this way?
This was the alternate method CCP prescribed if all else failed so a CCP response would be appreciated, or obviously anyone that knows. |
Dapto
ANZAC ALLIANCE Executive Outcomes
0
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Posted - 2012.03.25 10:50:00 -
[96] - Quote
Ok I've removed all CCP/eve files twice and re-downloaded them this i have to do manually as the excutable file down not work. The repair tool does not work. Now i wish i hadnt paid for another year 3 weeks ago as it seems it a game i can no longer play due to the new launcher not working at all. It was working up until the last patch on the 21st. Dont know what the hells going on it get to 6/7 of the dl then kicks me off the net completely. Either fix it or give my money back its that simple.
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NecpocK
Black Thorne Corporation Black Thorne Alliance
0
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Posted - 2012.03.25 11:44:00 -
[97] - Quote
Hello there, returning player here I too am having many issues with the installation. After finally installing the game (downloading it all manually), the launcher ceases to work. Unlike some issues seen here, I have been able to use the direct EVE.exe to play. However, I won't be-able patch the game when necessary and this is clearly a problem.
Repair doesn't work.
For your information and hoping to shed some light on a fix, I am able to provide a fresh launcher cache file after trying to open the launcher for 1 cycle. I am not a programmer, but here's a snippet of something that might be of interest.
Quote:ReaderError: 'utf8' codec can't decode byte #x8b: invalid start byte in "(<)string(>)", position 1
Here's the log file:
Launcher.log |
NecpocK
Black Thorne Corporation Black Thorne Alliance
0
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Posted - 2012.03.25 11:56:00 -
[98] - Quote
NecpocK wrote:Hello there, returning player here I too am having many issues with the installation. After finally installing the game (downloading it all manually), the launcher ceases to work. Unlike some issues seen here, I have been able to use the direct EVE.exe to play. However, I won't be-able patch the game when necessary and this is clearly a problem. Repair doesn't work. For your information and hoping to shed some light on a fix, I am able to provide a fresh launcher cache file after trying to open the launcher for 1 cycle. I am not a programmer, but here's a snippet of something that might be of interest. Quote:ReaderError: 'utf8' codec can't decode byte #x8b: invalid start byte in "(<)string(>)", position 1 Here's the log file: Launcher.log
P.S. i had to put brackets around < > in string because of HTML conflicts. |
DarkChaos420
Bull Market Profiteers MPA
0
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Posted - 2012.03.26 14:14:00 -
[99] - Quote
so i still have not even seen a reply about my problem and ive had the same problem since since the first of this mess reinstalling helped untill they patched again and the launcher still has permission problems i have tried everything posted in like 3-4 different threads |
Siobhan MacLeary
BRG Corp Acquisition Of Empire
0
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Posted - 2012.03.27 03:04:00 -
[100] - Quote
Hi there, just started having some errors today.
Launcher Error
When I try to run the repair.exe, I get this lovely error in the log file:
Repair.exe Error
I have no clue what to do. |
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Samillian
Moonshine Industries The Last Chancers.
108
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Posted - 2012.03.29 10:29:00 -
[101] - Quote
Launcher downloads and installs patch when client is run I get this or something very similar to this (now at work unable to access system for more accurate details but seems to be same problem):
DarkChaos420 wrote:Traceback (most recent call last): File "lib\update.pyc", line 528, in Update File "lib\update.pyc", line 554, in _Update File "lib\update.pyc", line 278, in Run File "zsync\zsync.pyc", line 1210, in CreatePatch File "zsync\zsync.pyc", line 947, in GetFilesToRepair File "checksum.pyc", line 357, in GetSum File "checksum.pyc", line 199, in ChecksumFile File "checksum.pyc", line 210, in ChecksumFileObject File "core_utils.pyc", line 241, in ReadToCallback IOError: [Errno 13] Permission denied
Upon running repair tool am informed that a new version is available, as this is downloaded it locks my system up completely and have to reboot. Updated repair tool can be found in appropriate directory but fails to run and locks system up again.
Windows 7, 32bit. |
Thanater Talvanen
Deep Core Mining Inc. Caldari State
0
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Posted - 2012.03.29 12:58:00 -
[102] - Quote
Thanater Talvanen wrote:CCP Nestor wrote:Thanater Talvanen wrote:Alunis wrote:The data corruption issue is likely related to SPI filtering in your router or an AV / Firewall security package running on your computer which does protocol filtering. Try disabling them, download a new version of the repair tool, drop it into your Eve directory, and run it from there. CCP is aware of this issue and they have yet to take any real action to fix it. Hopefully this is a easy fix for you. It must be the router since the same AV/Firewall software runs on my laptop whether I'm in the office or not, and I have no problem patching out of the office. I hope CCP's interest leads to a fix, as I could patch just fine at work before 1.5. This could be related to proxies, but I cannot confirm it at this stage. If you could submit a bug-report at bugs.eveonline.com with the launcher.log file attached, I could use that in our ongoing investigation. Done. Report ID is 131002. CCP Nestor, why did you ask me to create a bug report when it was just going to be filtered and the issue not fixed? Here I am again, back at work where patching used to work before Crucible 1.5, AND IT'S STILL NOT WORKING. If CCP was trying to come up with the perfect way to **** off their clientele they couldn't have done a better job. Bugs happen. I get it. But it's how you deal with them that counts. And so far this is the worst customer service response I've ever had. |
Kenji L'arc
Dallas Company
1
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Posted - 2012.03.29 15:05:00 -
[103] - Quote
Thanater Talvanen wrote:Thanater Talvanen wrote:CCP Nestor wrote:Thanater Talvanen wrote:Alunis wrote:
The data corruption issue is likely related to SPI filtering in your router or an AV / Firewall security package running on your computer which does protocol filtering. Try disabling them, download a new version of the repair tool, drop it into your Eve directory, and run it from there.
CCP is aware of this issue and they have yet to take any real action to fix it. Hopefully this is a easy fix for you.
It must be the router since the same AV/Firewall software runs on my laptop whether I'm in the office or not, and I have no problem patching out of the office. I hope CCP's interest leads to a fix, as I could patch just fine at work before 1.5. This could be related to proxies, but I cannot confirm it at this stage. If you could submit a bug-report at bugs.eveonline.com with the launcher.log file attached, I could use that in our ongoing investigation. Done. Report ID is 131002. CCP Nestor, why did you ask me to create a bug report when it was just going to be filtered and the issue not fixed? Here I am again, back at work where patching used to work before Crucible 1.5, AND IT'S STILL NOT WORKING. If CCP was trying to come up with the perfect way to **** off their clientele they couldn't have done a better job. Bugs happen. I get it. But it's how you deal with them that counts. And so far this is the worst customer service response I've ever had.
Same, i just got mine Bugs report filtered as well!!!
btw, here is the launcher log. Please do something CCP!!!
http://pastebin.com/YDMvmbQd
WHY DO I HAVE TO DOWNLOAD WHOLE INSTALLER FOR EVERY SINGLE UPDATE?!!!!! |
DeltaW7
FACTS on EVE
0
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Posted - 2012.03.29 18:34:00 -
[104] - Quote
still having problems with the launcher failing to install the patch, (same problem as the poster above)
None of the workarounds work. The repair tool does nothing
Please give us a link where we can download the patch file and install manually |
DeltaW7
FACTS on EVE
0
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Posted - 2012.03.29 19:40:00 -
[105] - Quote
so when is CCP going to fix this ? |
Darth Skorpius
Legion of Darkwind Order of the Void
67
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Posted - 2012.03.29 23:00:00 -
[106] - Quote
This isn't an issues perse, but it would be great if oyu coudl give the launcher an option to peroidically check for updates, rather than just when it is launched. if this should already be happening, then thisis def in the right place Follow my Adventures in New Eden! http://www.skorpiuschronicles.com/
Baa Means Baa! |
indothai
Center for Advanced Studies Gallente Federation
0
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Posted - 2012.03.30 00:03:00 -
[107] - Quote
Having problems starting the game.
The game informed a patch is ready to be downloaded, I proceeded to download it.
After finishing the download, it started the patching/downloading progress..... got error message at the end.
I'm assuming I need to go and download 4.5GB again.
So... is this a new feature of the game?, prevent me from playing it so that I'll want to play it even more!
yeah...sure.. all this makes me want to jump all over that "Power of 2 Offer" real quick. |
Atnal
Deep Core Mining Inc. Caldari State
0
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Posted - 2012.03.30 02:41:00 -
[108] - Quote
Quote:Exception in thread Thread-3: Traceback (most recent call last): File "threading.pyc", line 530, in __bootstrap_inner File "threading.pyc", line 483, in run File "zsync\readFromUrl.pyc", line 117, in DownloadPart File "zsync\readFromUrl.pyc", line 136, in _DownloadPart File "zsync\zsync.pyc", line 522, in callback TypeError: Error while decompressing: 1
No handlers could be found for logger "zsync" Exception in thread Thread-9: Traceback (most recent call last): File "threading.pyc", line 530, in __bootstrap_inner File "threading.pyc", line 483, in run File "zsync\readFromUrl.pyc", line 117, in DownloadPart File "zsync\readFromUrl.pyc", line 136, in _DownloadPart File "zsync\zsync.pyc", line 522, in callback TypeError: Error while decompressing: 1
Exception in thread Thread-15: Traceback (most recent call last): File "threading.pyc", line 530, in __bootstrap_inner File "threading.pyc", line 483, in run File "zsync\readFromUrl.pyc", line 117, in DownloadPart File "zsync\readFromUrl.pyc", line 136, in _DownloadPart File "zsync\zsync.pyc", line 522, in callback TypeError: Error while decompressing: 1
Exception in thread Thread-21: Traceback (most recent call last): File "threading.pyc", line 530, in __bootstrap_inner File "threading.pyc", line 483, in run File "zsync\readFromUrl.pyc", line 117, in DownloadPart File "zsync\readFromUrl.pyc", line 136, in _DownloadPart File "zsync\zsync.pyc", line 522, in callback TypeError: Error while decompressing: 1
Exception in thread Thread-27: Traceback (most recent call last): File "threading.pyc", line 530, in __bootstrap_inner File "threading.pyc", line 483, in run File "zsync\readFromUrl.pyc", line 117, in DownloadPart File "zsync\readFromUrl.pyc", line 136, in _DownloadPart File "zsync\zsync.pyc", line 522, in callback TypeError: Error while decompressing: 1
Received this error when attempting to run the repair tool. I did a new install of EVE from Steam, patching 273475 to 356445. OS is Win7 x64. |
Thanater Talvanen
Deep Core Mining Inc. Caldari State
0
|
Posted - 2012.03.30 12:55:00 -
[109] - Quote
Thanater Talvanen wrote:Thanater Talvanen wrote:CCP Nestor wrote:Thanater Talvanen wrote:Alunis wrote:
The data corruption issue is likely related to SPI filtering in your router or an AV / Firewall security package running on your computer which does protocol filtering. Try disabling them, download a new version of the repair tool, drop it into your Eve directory, and run it from there.
CCP is aware of this issue and they have yet to take any real action to fix it. Hopefully this is a easy fix for you.
It must be the router since the same AV/Firewall software runs on my laptop whether I'm in the office or not, and I have no problem patching out of the office. I hope CCP's interest leads to a fix, as I could patch just fine at work before 1.5. This could be related to proxies, but I cannot confirm it at this stage. If you could submit a bug-report at bugs.eveonline.com with the launcher.log file attached, I could use that in our ongoing investigation. Done. Report ID is 131002. CCP Nestor, why did you ask me to create a bug report when it was just going to be filtered and the issue not fixed? Here I am again, back at work where patching used to work before Crucible 1.5, AND IT'S STILL NOT WORKING. If CCP was trying to come up with the perfect way to **** off their clientele they couldn't have done a better job. Bugs happen. I get it. But it's how you deal with them that counts. And so far this is the worst customer service response I've ever had. This is so frigging annoying. Daily patches, daily reminders of how incompetent CCP is. |
Atnal
Deep Core Mining Inc. Caldari State
0
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Posted - 2012.03.30 19:10:00 -
[110] - Quote
I can verify now the original issue is now resolved with the Steam client. Works beautifully now. |
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Sianarra
Federal Defense Union Gallente Federation
0
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Posted - 2012.04.03 12:40:00 -
[111] - Quote
Is it just me or is anyone else finding that all of the links on the Launcher will only open IE with a blank page. My problem with this is twofold...
One,each and every one of the links except [PLAY] are dead and will only open a blank IE page.
Two, IE is not my browser of choice and there should be a way to change this.
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CCP Atropos
C C P C C P Alliance
115
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Posted - 2012.04.03 17:32:00 -
[112] - Quote
Sianarra wrote:Is it just me or is anyone else finding that all of the links on the Launcher will only open IE with a blank page. My problem with this is twofold...
One,each and every one of the links except [PLAY] are dead and will only open a blank IE page.
Two, IE is not my browser of choice and there should be a way to change this.
There's a fix incoming for this, that is in testing on Sisi at the moment. Software Engineer, Core Infrastructure, Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
115
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Posted - 2012.04.03 17:50:00 -
[113] - Quote
Samillian wrote:Launcher downloads and installs patch when client is run I get this or something very similar to this (now at work unable to access system for more accurate details but seems to be same problem): DarkChaos420 wrote:Traceback (most recent call last): File "lib\update.pyc", line 528, in Update File "lib\update.pyc", line 554, in _Update File "lib\update.pyc", line 278, in Run File "zsync\zsync.pyc", line 1210, in CreatePatch File "zsync\zsync.pyc", line 947, in GetFilesToRepair File "checksum.pyc", line 357, in GetSum File "checksum.pyc", line 199, in ChecksumFile File "checksum.pyc", line 210, in ChecksumFileObject File "core_utils.pyc", line 241, in ReadToCallback IOError: [Errno 13] Permission denied
Upon running repair tool am informed that a new version is available, as this is downloaded it locks my system up completely and have to reboot. Updated repair tool can be found in appropriate directory but fails to run and locks system up again. Windows 7, 32bit. Do you know how securely your windows is setup? Are you administer or a restricted user?
Software Engineer, Core Infrastructure, Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
115
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Posted - 2012.04.03 17:55:00 -
[114] - Quote
NecpocK wrote:Hello there, returning player here I too am having many issues with the installation. After finally installing the game (downloading it all manually), the launcher ceases to work. Unlike some issues seen here, I have been able to use the direct EVE.exe to play. However, I won't be-able patch the game when necessary and this is clearly a problem. Repair doesn't work. For your information and hoping to shed some light on a fix, I am able to provide a fresh launcher cache file after trying to open the launcher for 1 cycle. I am not a programmer, but here's a snippet of something that might be of interest. Quote:ReaderError: 'utf8' codec can't decode byte #x8b: invalid start byte in "(<)string(>)", position 1 Here's the log file: Launcher.log This is due to the data coming back from a lookup being compressed. There's a fix for this currently in testing on Sisi. Software Engineer, Core Infrastructure, Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
115
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Posted - 2012.04.03 17:57:00 -
[115] - Quote
Siobhan MacLeary wrote:Hi there, just started having some errors today. Launcher ErrorWhen I try to run the repair.exe, I get this lovely error in the log file: Repair.exe ErrorI have no clue what to do. I'm looking into this issue, to try and reproduce it locally. Software Engineer, Core Infrastructure, Team Special Circumstances |
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Ithiria Deritan
Aurea Litai Industries
0
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Posted - 2012.04.03 21:41:00 -
[116] - Quote
Having an issue with downloading the patch, keep getting this
The update was downloaded but it failed verification indicating that the file is corrupt. Would you like to download the file again?
You will not be able to enter the game until you download the update.
any help? |
indothai
Center for Advanced Studies Gallente Federation
0
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Posted - 2012.04.04 00:02:00 -
[117] - Quote
You bugs are back... I have to download over 4GB again, reset all my settings, etc.
will this be a weekly thing?... Since it does take time for me to download over 4GB, I'm now at 7 days of non playable days.
Don't know if you guys know how to do the math, but that is 25% of a month.
Not happy. |
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CCP Atropos
C C P C C P Alliance
115
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Posted - 2012.04.04 10:21:00 -
[118] - Quote
indothai wrote:You bugs are back... I have to download over 4GB again, reset all my settings, etc.
will this be a weekly thing?... Since it does take time for me to download over 4GB, I'm now at 7 days of non playable days.
Don't know if you guys know how to do the math, but that is 25% of a month.
Not happy. Why do you have to reset all your settings? If you're redownloading, for whatever reason, and installing into the same location, why destroy your settings? Software Engineer, Core Infrastructure, Team Special Circumstances |
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Lars Erlkonig
Discrete Solutions Ltd.
13
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Posted - 2012.04.04 11:42:00 -
[119] - Quote
Not really a 'issue' per say, but something I find annoying. When I open a second client, the splash screen always shows up on top of my current open eve screen, blocking the view of whatever I am doing in game. I used to let the second client open in the background so I could log in the details when I had a free moment to do so, as multiple clients tends to make my laptop run a bit hot. Now I have to anticipate how many clients to open and have them waiting in the background, heating up the PC, in case I want to use them without losing visuals on the game during the splash screen loadup. |
Binary Blade
The Hidden Stars
0
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Posted - 2012.04.06 02:36:00 -
[120] - Quote
Are we getting our skills point reimburse due to unable to log in with our skills queue ended? We paid for those skills aint we not. This is not the case where --->Good sold is not refundable. Its not the customer fault or thier PC or their Network or their moms preventing em playing MMO. |
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