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Thread Statistics | Show CCP posts - 3 post(s) |
Sibo Frostmane
Caldari
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Posted - 2008.05.05 09:17:00 -
[151]
Same problem here ... havenFt been able to log on since Sunday morning. Take 30 sec's to get the server status up, put in password and it connects and gets stuck at the character screen (all the toon boxes are empty) after about a minute or two the client disconnects. Have Eve on three PCFs (XP, win200 and vista on the laptop). They all do the same thing.
Web surfing and other online games seem to be fine (Guildwars, Teamfortress 2 etc) just seems to be EVE that I canFt play.
ISP: Orcon
Location: Christchurch, New Zealand
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Narece
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Posted - 2008.05.05 11:15:00 -
[152]
Managed to get in once long enough to change skill and thats been it for the past couple of days.
I have 2 PC seperate accounts and both show the same symptoms.
[1-3] Cut for Privacy.
4 13 ms 14 ms 12 ms ge-2-2-0.gw4.AKL1.asianetcom.net [203.192.166.69]
5 12 ms 12 ms 12 ms gi9-3.gw1.akl1.asianetcom.net [202.147.55.209]
6 174 ms 174 ms 177 ms po8-3.gw1.sjc1.asianetcom.net [202.147.55.206]
7 175 ms 174 ms 177 ms po0-0.gw2.sjc1.asianetcom.net [202.147.50.130]
8 165 ms 170 ms 173 ms ge3-18.fr3.sjc.llnw.net [68.142.116.217]
9 174 ms 175 ms 175 ms ve5.fr4.sjc.llnw.net [69.28.171.210]
10 205 ms 208 ms 207 ms tge1-1.fr3.ord.llnw.net [69.28.171.65]
11 227 ms 223 ms 227 ms ve6.fr4.ord.llnw.net [69.28.172.42]
12 251 ms 251 ms 255 ms tge11-3.fr3.lga.llnw.net [69.28.171.194]
13 309 ms 308 ms 313 ms tge1-2.fr3.lon.llnw.net [69.28.171.126]
14 324 ms 325 ms 323 ms ve5.fr4.lon.llnw.net [69.28.171.138]
15 319 ms 320 ms 319 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150]
16 309 ms 311 ms 310 ms 87.237.38.199
17 320 ms 369 ms 321 ms 87.237.38.200
ISP : Orcon
Hamilton, New Zealand |
MrHunter
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Posted - 2008.05.05 12:02:00 -
[153]
For all you Orcon guys, it's a problem with Orcon.
http://www.gpforums.co.nz/showthread.php?s=3b69fa1b909029bd07803640ea8bf208&threadid=312206&perpage=25&pagenumber=1
Make sure to ring them (on your cell phone ofc!) to voice your issues.
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PrimalFear
Minmatar
MASS Exodus
Zeta Tau Epsilon
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Posted - 2008.05.05 17:38:00 -
[154]
I know I've replied to this topic several times but how can you be #22 in line with 29k people in the game? This clearly has to be some sort of load issue and I'm crossing my fingers hoping that it will be fixed Wednesday.
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sliver 0xD
exiles.
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Posted - 2008.05.05 22:30:00 -
[155]
Edited by: sliver 0xD on 05/05/2008 22:40:54
its a peering problem with the provider.
ive typed it out in another post
provider has diplomatic uses with other party. and becouse of that a secondsary route is taken. but these secondary routes do not want the extra trafic and limit the trafic.
ive seen a few traceroutes. it should be that your trace should go over a direct connection. instead you are useing the peering of level3 who is a hosting company for servers all over the world. they have there own lines but do not like to use em for trafic that does not go to there own server park.
i would defenetly consider getting another provider if it does not solve in a few days.
if this keeps up the peers the provider has now will cut the line becouse the provider is doing 2 much trafic over them.
get a provider with allot of users. everone luvs allot of users and allot of other partys will want to peer with allot of users.
---
Somebody needs a hug! |
Sibo Frostmane
Caldari
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Posted - 2008.05.06 09:30:00 -
[156]
Yep it is defiantly ISP related and not EVE, Orcon has said as much in there reply to the call I logged. Something to do with one of their providers having a major issue. It is affecting other providers since we are having a similar issue with international traffic at work which is not through Orcon.
On Sunday I could play everything but EVE but now I canFt connect to any online games  ` hope they get it fixed soon!
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Dario Kaelenter
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Posted - 2008.05.06 11:17:00 -
[157]
Hey well seems Orcon have finally put up a server status note about international connection problems :\
Strange that it only affects some things though. For me it's just Eve I can play Guild Wars fine. For another friend on Orcon too he can't play Guild Wars tho (so he's not impressed me we  ) Maybe we should swap places as I'd likely be able to play Eve there instead !
I did get Eve working fairly stable with the help of an old forum post that I can't find atm tho used to get my Eve working at work (sometimes it's nice being IT Manager  )
I downloaded and installed :
OpenVPN : http://openvpn.net/index.php/downloads.html
and then
Your-Freedom : http://www.your-freedom.net/index.php?id=home
You'll need to set up an account for you-freedom though it is free.
This will give you 64kbps bandwidth max and limited to one hour on at a time. Tho u can reconnect immediately and carry on for another 1hr etc.
You can buy better access if you like though I've found the basic pretty good ... may take a little longer to load but tonight seemed to be quicker responding than normal good ADSL connection.
Once both are installed set up Your-freedom following the wizard. I selected a Canadian server which was pretty good 265ms RTT. That seemed to route the traffic to EVE server around Orcon's bad spot as I managed to stay online working pretty smoothly for the whole hour. I tried on another Pc at same time with another a/c normally and it connected for 4 mins top b4 getting d/c as usual. Third hour the CA server wasn't looking so good so I ran the server wizard again and selected a French one instead and that was quick also.
It's pretty simple to set up and seems pretty secure too so if you can open web pages and d/l files pretty ok like I could but just not play Eve then I def recommend trying this method. |
PrimalFear
Minmatar
MASS Exodus
Zeta Tau Epsilon
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Posted - 2008.05.06 17:19:00 -
[158]
Whatever you did CCP it fixed me problem, thanks.
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Sara Godsdottir
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Posted - 2008.05.06 18:43:00 -
[159]
NZ, Orcon customer - have had troubles since Sunday afternoon when I could hear a big fleet fight on that sounded like awesome fun and I just couldn't stay logged on! (/me sobs quietly - there went at least another 10 kills for the weekend :( ). Since then connectivity had gotten to the point where I couldn't get past the character selection screen.
Whatever has happened between the actions of Orcon and CCP, I've managed to log on at time of posting, going to try again in 12 hours time (which is standard TZ for a 9-5 NZer :)
Fingers crossed.
Sara |
Tahmael Shaido
Minmatar
Galactic Trade Federation
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Posted - 2008.05.06 21:36:00 -
[160]
Hughesnet satellite feed. I know, I know, latency central, but for the last two months no problems to speak of and some great PvP. The latency was hidden in the lag I guess. Then about the middle of last week, disconnects on login. Sometimes with Unknown Status on the server at login, sometimes I can get as far as the character selection screen before disconnect. In the last 5 days I have been able to connect for only 1 skill change. I find very little help in the online suggestions, mostly they say "Not our fault". Well, All other online apps and games are not affected. Whether it is CCP's fault or not, my 3 accounts will not be renewed if I cannot play. No offense intended here, it's just that I pay for a service, I expect the service. I don't get the service, I don't pay. I don't particularly care who's fault it is. It's strictly business. ;-) |
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Sara Godsdottir
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Posted - 2008.05.07 07:11:00 -
[161]
Originally by: Sara Godsdottir
NZ, Orcon customer - have had troubles since Sunday afternoon when I could hear a big fleet fight on that sounded like awesome fun and I just couldn't stay logged on! (/me sobs quietly - there went at least another 10 kills for the weekend :( ). Since then connectivity had gotten to the point where I couldn't get past the character selection screen.
Whatever has happened between the actions of Orcon and CCP, I've managed to log on at time of posting, going to try again in 12 hours time (which is standard TZ for a 9-5 NZer :)
Fingers crossed.
Sara
Huh. Still connectivity issues in the evening. Name me any British website and I can access it and I cannot get past the character selection screen in Eve despite the servers being located in the UK.
...And this is from 0630 GMT onwards (my evening time) when the user count is below 20k.
/me prays that this gets sorted. |
Dario Kaelenter
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Posted - 2008.05.07 08:12:00 -
[162]
Yeah still not good for Eve. I now often get to character selection tho get stuck entering game. Slight Improvement. I've tried port 3724 also and it's just the same.
Web sites are fine except for the odd timeout accessing MyEve web pages now and then.
Try using OpenVPN and My Freedom (per my above Post) ... much much better ... no d/c at all except when I use up my 1 hr . I'm currently I'm connected to a French server with a 244 to 328ms RTT which is as good if not better than I usually get to Eve thru Pingplotter.
May have to get a friend to talk to a friend @ Orcon and get them to sort it out or lose customer  . I'm not impressed with them much especially after a 1 week no ADSL period where they gave no compensation nor explaination as to why it wasn't working.
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Tammi Tronic
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Posted - 2008.05.07 13:32:00 -
[163]
Another Hughesnet customer here. The only time I can log in with my satellite connection is first thing in the morning, right before downtime.
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Tahmael Shaido
Minmatar
Galactic Trade Federation
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Posted - 2008.05.07 15:50:00 -
[164]
Has this been recent for you as well Tammi? My connection worked fine when I began using it 4 months ago. It has only been the last week and a half that everything trashed out on me. No software changes other than EVE patches. |
Tammi Tronic
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Posted - 2008.05.07 16:47:00 -
[165]
Originally by: Tahmael Shaido
Has this been recent for you as well Tammi? My connection worked fine when I began using it 4 months ago. It has only been the last week and a half that everything trashed out on me. No software changes other than EVE patches.
Yes I created a trial account and had no problems so I went ahead and subscribed. I started getting "connection to the server lost" messages. Now when I try to log in it says that the server status is "Unknown". Everything except Eve is working as always.
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DeadDuck
Amarr
Amarr Border Defense Consortium
Curatores Veritatis Alliance
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Posted - 2008.05.07 18:49:00 -
[166]
Edited by: DeadDuck on 07/05/2008 18:49:42
Same here :-/
Is starting to be annoying. 
And I'm in Portugal. ISP Provider Netcabo
________________
God is my Wingman |
Tahmael Shaido
Minmatar
Galactic Trade Federation
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Posted - 2008.05.07 20:47:00 -
[167]
Interesting. If the problems were related to just a single ISP, and only occasionally, I could buy the excuse that it is the ISP's fault. But since it seems to be hitting multiple ISP's, Orcon, Netcabo, Hughesnet, I can only suspect that EVE has a fragile communications protocol for their client. The first step in fixing a problem is admitting you have it. I'd much rather have a rock solid connection protocol than walking about in stations.
This problem is recent, it's widespread, and it is well documented. Every hour not spent playing EVE is another hour spent looking for something else as satisfying. While that is a daunting task, it is not impossible, just as fixing the connection problem is not impossible. Lets see who gets to their goal first!  |
inipairus
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Posted - 2008.05.11 21:15:00 -
[168]
I'm getting the same problem, I can't keep a connection going very long. However, I do belong to the dreaded ISP Tiscali and this used to be a big problem a while ago. They fixed it a few months or so ago but has any other Tiscali customers noticed a resurgence in the dropped connections for Eve or is it just me?
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Tahmael Shaido
Minmatar
Galactic Trade Federation
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Posted - 2008.05.12 03:37:00 -
[169]
Originally by: inipairus
I'm getting the same problem, I can't keep a connection going very long.
I've been working with tech support with both my ISP and CCP for the last week or so and have managed to narrow it down to an extremely high percentage of lost packets. With a satellite feed my latency makes for a noticeable time between when I click on a object and the game reacts, firing weapons for instance. But the disconnects seem to have cropped up as a result of lost packets.
Have you run pingplotter and pointed to the EVE servers? Might be worth a shot to pinpoint the source of the error.
---
After things go from bad to worse, the cycle will repeat itself. |
Sijian Saibo
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Posted - 2008.05.12 07:04:00 -
[170]
I have to agree with most people that its not a single ISPs fault for the DCs that have plagued my EVE universe for last 2-3 weeks. I have hughesnet too, they had some sattelite problems last week, some of their transponders were not functioning right causing problems with web acceleration but not with TCP.
I know that i will never experience the pleasure of a lag free connection with a high latency sattelite ISP like Hughesnet, but after reading 2 months worth of complaints on the same stuff that has only started with me in the last 2-3 weeks makes me highly doubtfull that CCP is blameless in this. If you follow the complaint thread, it started with Aussie, NZ and continued with euro then it started with us. I find it odd, that no EVE/CCP GM has been involved in this discussion on this thread after the first 2 weeks of the problem starting. Lets hope they are too busy fixin the problem to have the time to read all this.
I have 2 accounts on EVE, my brother has 2 accounts. He has no problems but i do. But if i decide to quit this and cancel my account with EVE, he will leave too. $80.00 may not be a lot of money, but at least it will cause one more a=hole, no good, sunbiatch tech monkey not doing his/her job to get a paycut. I hate to sound like a capitalist pig, but no service no money goons. Stop bleedin from the puss and fix this effin problem.
The progression timetable of this DC problem:  >>  >> >>  >>  >> >>  >> "good bye EVE"
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Malcolm Tam
Gallente
Eve University
Ivy League
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Posted - 2008.05.13 18:06:00 -
[171]
Originally by: Questseeker
Edited by: Questseeker on 30/04/2008 16:43:21
Originally by: Arcsam Black
Listen, if you can get to other web sites (MSN or other news site) and runs fine then it isn't AT&T's fault. I am an outside repaired for them and trust me it has something to due with CCP, now if you can't visit other sites then yes it is AT&T's fault...
And the reason why the only common link to all the people reporting the same problem here over the past few hours is that they have ATT/SBCglobal as their ISP is just sheer coincidence? I doubt it. It not a CCP problem, when eve-mon right now shows over 25k subscribers on line.
I've been having problems too as an AT&T customer. Last weekend, I couldn't access Eve or the Eve forums (myeve.eve-online.com) but I could access everything else. When I called them last weekend they said they pinged myeve.eve-online.com and that it was down. I assured them that it was up. The fact that their support people said it was down makes it seem like an AT&T problem. It was fixed for me the next day, but now I can't access it again. It always seems to die for me on the fourth hop on that particular server.
Tracing route to 87.237.38.200 over a maximum of 30 hops
3 9 ms 9 ms 9 ms dist1-vlan60.frsn02.pbi.net [66.122.172.66]
4 9 ms 9 ms 8 ms 151.164.189.12
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * 204 ms * tge1-2.fr3.lon.llnw.net [69.28.171.126]
12 156 ms * * ve5.fr4.lon.llnw.net [69.28.171.138]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
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inipairus
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Posted - 2008.05.13 22:07:00 -
[172]
Originally by: Tahmael Shaido
Originally by: inipairus
I'm getting the same problem, I can't keep a connection going very long.
I've been working with tech support with both my ISP and CCP for the last week or so and have managed to narrow it down to an extremely high percentage of lost packets. With a satellite feed my latency makes for a noticeable time between when I click on a object and the game reacts, firing weapons for instance. But the disconnects seem to have cropped up as a result of lost packets.
Have you run pingplotter and pointed to the EVE servers? Might be worth a shot to pinpoint the source of the error.
Hmmm after some pingplotter use-age while I do get a small amount of lost packets CCP side I'm getting far more from the multiple Tiscali servers I go through. Guess that's the cause (AGAIN)
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Vilense
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Posted - 2008.05.14 00:20:00 -
[173]
Im with hughesnet as well and 10 days ago I could run 3 toons at once without any problems. I more or less have the same issues everyone else here is having and it seems in the last 3 days to get worse. I could at least log in and change skills even if I couldn't play for more than 10 minutes. Now I can hardly do that. I'm going to wait till im due to renew this month on my 4 accounts and if it has not improved I certainly wont keep paying.
Anyone else have to clear cache at login, Before they can connect? I disco at char select if I dont.
Also if I clear cache and get 29/150 on bulk data I can log in such as it is, But if I get 34/150 it disco's..
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Mordrea
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Posted - 2008.05.14 03:52:00 -
[174]
Strangest thing. I was unable to connect for exactly 7 days, almost the hour! I've noticed that allot of people are posting their "ping" reading per hop. I use a satellite ISP, Hughes.net which is, in my opinion, the worst provider there is. Anyway my avg ping per hop is 1300 MS!!!! And I can log on. As I said, I was unable to do so, just like all of you for 1 week, so given my crummy speed and I can still log in now, I think the problem is not related to connection speed.
Today, after waiting 2 weeks for a response to my petition a Tech Support GM asked for the link to this thread to he could investigate it. Maybe something good will come of it and all of you or most of you can get back into the game.
Good luck to all, ( crosses her fingers and hopes she can stay connected as well )
Mo
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Maeve Trinity
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Posted - 2008.05.14 11:50:00 -
[175]
I am unable to connect this morning, but it seems to die directly at EVEs server.... Are they down? I can't find notification anywhere....
Target Name: N/A
IP: 87.237.38.200
Date/Time: 5/14/2008 7:48:42 AM
1 1 ms 0 ms 0 ms [192.168.1.1]
2 9 ms 7 ms 8 ms [68.216.193.1]
3 9 ms 9 ms 11 ms [68.216.193.49]
4 9 ms 9 ms 9 ms [205.152.237.138]
5 15 ms 34 ms 15 ms pxr00msy-so-0-0-0.bellsouth.net [65.83.236.32]
6 15 ms 15 ms 15 ms axr01mia-0-2-0.bellsouth.net [65.83.236.25]
7 14 ms 14 ms * [65.83.236.210]
8 15 ms 24 ms 19 ms ge4-2.fr3.mia1.llnw.net [68.142.100.226]
9 37 ms 29 ms 29 ms tge1-1.fr3.atl1.llnw.net [69.28.172.13]
10 29 ms 38 ms 37 ms ve5.fr4.atl1.llnw.net [68.142.119.194]
11 53 ms 46 ms 45 ms tge1-2.fr4.iad.llnw.net [69.28.172.34]
12 60 ms 59 ms 59 ms tge4-1.fr4.lga.llnw.net [69.28.171.154]
13 62 ms 51 ms 51 ms ve2002.fr3.lga.llnw.net [69.28.171.201]
14 119 ms 119 ms 118 ms tge1-2.fr3.lon.llnw.net [69.28.171.126]
15 119 ms 122 ms 121 ms ve5.fr4.lon.llnw.net [69.28.171.138]
16 120 ms 118 ms 118 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150]
17 * * * [Destination Address Unreachable]
Destination not reached in 35 hops
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Kethot
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Posted - 2008.05.14 19:11:00 -
[176]
Edited by: Kethot on 14/05/2008 19:12:55
I have the same problem. Usually, I can't get past character screen (the toons are not loading), but when I am able to I usually get disconnected within few minutes. This sucks tbh and I think its CCP related.
I'm from Serbia. Been playing this game for quite some time and never had any serious problems.
I've tried to solve this problem, but nothing helps. Not even reinstalling my OS. And, yes, my connection is fine and I play other games online.
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Mordrea
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Posted - 2008.05.14 21:32:00 -
[177]
This from a recent email reply from my petition regarding this apparent wide spread problem>
2008.05.14 09:42:00 GM Huginn
------------------------------------------------------------------------
Hello,
I've forwarded this to the server administration personnel for reviewing. I hope to have some news on the developments in this matter available for your within 1-3 workdays' time. Please, send me a reminder at the end of this timeframe, and I'll keep you posted on this. Thank you for your patience and please, accept our sincerest apologies for the trouble you've been through on account of this.
Best regards,
Senior GM Huginn
EVE Online Customer Support
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Greyform
Gallente
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Posted - 2008.05.14 23:15:00 -
[178]
Originally by: Kethot
Edited by: Kethot on 14/05/2008 19:12:55
I have the same problem. Usually, I can't get past character screen (the toons are not loading), but when I am able to I usually get disconnected within few minutes. This sucks tbh and I think its CCP related.
I'm from Serbia. Been playing this game for quite some time and never had any serious problems.
I've tried to solve this problem, but nothing helps. Not even reinstalling my OS. And, yes, my connection is fine and I play other games online.
I&m having this exact same problem anybody know anything about this? or any possible causes/solutions?
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Kethot
|
Posted - 2008.05.15 07:34:00 -
[179]
I've pretty much tried everything.
Updated all my drivers and bios, changed port, reinstalled windows xp on a formatted hdd, downloaded and installed new eve client, tried playing other games online (works fine), disabled sound hardware acceleration... Doesn't seem to help.
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Kethot
|
Posted - 2008.05.15 09:17:00 -
[180]
Well, I don't know what happened (nothing that I did for sure :) ) but it seems to work fine for now.
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