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Siigari Kitawa
Gallente The Aduro Protocol
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Posted - 2008.02.21 11:03:00 -
[1]
The other day I bought a couple GTCs from Shattered Crystal, because I wanted a 90 day for me and a 30 day to sell.
So, they say they may have to call you. They didn't call me per se, but I can imagine having a call from one of these guys would probably be akin to dealing drugs in a back alley where they guy who you give the money says "we'll call you with details on where to find them."
I mean, it's a little bizzare, don't you think?
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RaTTuS
BIG Ka-Tet
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Posted - 2008.02.21 11:04:00 -
[2]
it's for your protection.. and they only do it the 1st time -- BIG Lottery, BIG Deal, InEve & Portrait Server
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LaVista Vista
Conservative Shenanigans Party
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Posted - 2008.02.21 11:04:00 -
[3]
It's more bizarre when they call you, think your trying to fraud your parents credit card, and then want pictures of your passport and utility bill.
Its like you might just give them a copy of your identity already.
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Siigari Kitawa
Gallente The Aduro Protocol
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Posted - 2008.02.21 11:09:00 -
[4]
Originally by: RaTTuS it's for your protection.. and they only do it the 1st time
Well you say this, but I don't see other companies on the internet phoning you over an order.
I am also aware that isk selling websites do this as well. I have looked at them before out of sheer curiosity (I like to see how much these farmers are making for their time) and it just seems so silly to me.
"Yah we're gonna call you because internet security certificates and your CVV are not enough security."
ffs.
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Jameroz
Art of War
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Posted - 2008.02.21 11:15:00 -
[5]
Basically they call you to make sure you're the owner of the card... Ask few questions where you live and so on.
Didn't really care for it myself either, but as long as they don't call me again I'm happy to do business with them.
If the GTC are bought with stolen credit card it's going to be kinda hard for them to get their codes back...
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Red Desire
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Posted - 2008.02.21 11:26:00 -
[6]
I don't think you have any clue,on how many GTC's have been bought with credit cards, which didn't belong to the buyers. And keep in mind the retailers don't sell only for eve.
I remember a MMO which had the exact problems EVE has with ISK sellers only that those were GTC sellers, spamming noob and trade channels.
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Firkragg
PREDATORS OF DESTRUCTION
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Posted - 2008.02.21 11:30:00 -
[7]
Yeh i got a phone call from them. Was all very polite and easy and took only a few mins. ITs just to make sure they arent being used for credit card fraud or whatever.
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Darius Shakor
Minmatar Mirkur Draug'Tyr
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Posted - 2008.02.21 11:33:00 -
[8]
Originally by: Siigari Kitawa
"Yah we're gonna call you because internet security certificates and your CVV are not enough security."
Any company that takes any debit and credit card transactions use a third party authenticator who works with the bank to authorize the transactions. They perform random security checks even if there is no problem with the transaction or no flags on the account being used. It is then that someone will need to call you to relay security questions to you.
I have worked on a till for years in the past and every now and then the till screen would tell me to call a number for our transaction handler and it would just be a random check where they ask dates of birth and such. a GTC retailer can not give them that info without first calling you direct and getting that info to relay to their transaction handlers. ------
Shakor Clan Information Portal |
Pan Crastus
Amarr
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Posted - 2008.02.21 11:35:00 -
[9]
Originally by: RaTTuS it's for your protection.. and they only do it the 1st time
You are naive and wrong, it's for their own protection.
EVE Online: a cold, cruel world where (RL-)rich people replace their losses with GTCs sold to poor students who need to farm ISK to afford their play time ...
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Adrielle Firewalker
Minmatar WASTELAND MINERS Inc.
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Posted - 2008.02.21 11:39:00 -
[10]
Originally by: Siigari Kitawa
Originally by: RaTTuS it's for your protection.. and they only do it the 1st time
Well you say this, but I don't see other companies on the internet phoning you over an order.
I actually had this on a year plan for shared web hosting. I thought it was pretty strange as well. I've since switched from them though because their uptime was naff. ================
~Adrielle
Original MinmatarT |
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Gamesguy
Amarr D00M. Triumvirate.
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Posted - 2008.02.21 11:46:00 -
[11]
Originally by: Pan Crastus
Originally by: RaTTuS it's for your protection.. and they only do it the 1st time
You are naive and wrong, it's for their own protection.
Yep, the retailer pays for fraud that occurs. Thats why most places are pretty careful.
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Karesk
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Posted - 2008.02.21 11:52:00 -
[12]
Originally by: Firkragg Yeh i got a phone call from them. Was all very polite and easy and took only a few mins. ITs just to make sure they arent being used for credit card fraud or whatever.
Same here. They were polite and I haven't received any unwanted calls as the result of giving them my number.
An inconvenience perhaps, but just a small one.
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Krasnij Okjabre
Caldari Havoc Inc Blood Blind
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Posted - 2008.02.21 12:00:00 -
[13]
I for one actually felt quite comforted by the fact theytook the time to call. I'd be somewhat p****d to find on my statements that someone had been using my card without my knowledge. Sure they are doing it to protect themselves but it made me as the end customer feel better too.
Just my 0.2 isk worth.
Kras.
You'd be amazed how fast a cast lives run out when you have a hammer. |
Larno
Gallente Deadly Addiction
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Posted - 2008.02.21 12:14:00 -
[14]
Originally by: Krasnij Okjabre I for one actually felt quite comforted by the fact theytook the time to call. I'd be somewhat p****d to find on my statements that someone had been using my card without my knowledge. Sure they are doing it to protect themselves but it made me as the end customer feel better too.
Just my 0.2 isk worth.
Kras.
This. ---------- "Whining gets you stuff, that is why humans got to the top of the food chain and all the other animals got nerfed." |
Meiyang Lee
Gallente Azteca Transportation Unlimited Gunboat Diplomacy
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Posted - 2008.02.21 12:17:00 -
[15]
Edited by: Meiyang Lee on 21/02/2008 12:18:15 I dont mind them giving me a call to verify my order. (I personally use PayPal to purchase my GTCs, and since that may have been hacked they call to verify, nothing wrong with that in my opinion)
What surprised me is that they actually did call. I ordered the GTCs from EVEtimecode.com in the US, and since i'm in europe i wasn't expecting them to call me. However they did call, even though it must have been like 3 AM over there. Order verified a minute or two later, GTC sent by e-mail a minute or so after that. Followup orders are processed almost immediately once that process is done for the first.
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Xykanth Roldeir
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Posted - 2008.02.21 12:33:00 -
[16]
Honestly them having to call you is just stupid. I can understand them wanting to prevent fraud, but if you make a payment via Paypal it means you can already access the account, meaning that you can change any phone number that was associated with the account. Basically any crook that's worth their salt can get around phone verification easilly. Calling someone proves nothing other than you could reach a human on that phone number.
Anyways, vendors who require said method just get a request from me for a refund, an explanation of how silly they are being, and my bussiness going elsewhere.
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Kailea Shandrasekkar
COLD-Wing The Fourth District
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Posted - 2008.02.21 12:39:00 -
[17]
Edited by: Kailea Shandrasekkar on 21/02/2008 12:43:18 Edited by: Kailea Shandrasekkar on 21/02/2008 12:42:38
Originally by: Meiyang Lee What surprised me is that they actually did call. I ordered the GTCs from EVEtimecode.com in the US, and since i'm in europe i wasn't expecting them to call me.
Yes, same happened to me - and i'm in Rio, Brazil.
Originally by: Xykanth Roldeir (...) if you make a payment via Paypal it means you can already access the account, meaning that you can change any phone number that was associated with the account.
They don't want to validate the phone number. If i'm correct, they ask you to confirm credit card-specific information, something you don't have direct access to via paypal interface.
The price demanded for the most precious of all things is life itself - ultimate cost for perfect value. |
OwlManAtt
Gallente Yasashii Syndicate
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Posted - 2008.02.21 12:47:00 -
[18]
I purchase from BattleClinic for this very reason. --- SVP OwlManAtt, Yasashii Syndicate |
Xykanth Roldeir
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Posted - 2008.02.21 12:47:00 -
[19]
Originally by: Kailea Shandrasekkar
They don't want to validate the phone number. If i'm correct, they ask you to confirm credit card-specific information, something you don't have direct access to via paypal interface.
They don't get access to the credit card specific information either. Only Paypal gets to see that information. That's one of the reasons that Paypal is so nice. You can pay all kinds of vendors and they don't get your credit card information to store in some database. They can get your address, phone and email. All of which if you can log into the Paypal account you can view.
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Neddy Fox
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Posted - 2008.02.21 12:52:00 -
[20]
Edited by: Neddy Fox on 21/02/2008 12:52:11 They called me, checked the address, and asked for a few streetnames in my neighbourhood. Same here, European, so they called in the middle of the night for them, within minutes. very polite, and after the 2nd buy I had a confimation that all the next orders would be sent immediately..
Never seen it anywhere else, but it looks very labor-intensive for them..
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Xykanth Roldeir
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Posted - 2008.02.21 12:53:00 -
[21]
My oneryness about this isn't because I hate the companies. It's only the method that I hate.
I realize that my protests probably aren't going to cause any changes. But just maybe there's a slight chance that a few places might wisen up, and save themselves and me trouble and time.
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Malicious Afterthought
PRIDE OF THE BLACK JOKE
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Posted - 2008.02.21 12:53:00 -
[22]
I was quite excited that they called.
Then again, my phone hardly ever rings so YMMV.
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Xykanth Roldeir
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Posted - 2008.02.21 12:58:00 -
[23]
Originally by: Neddy Fox Edited by: Neddy Fox on 21/02/2008 12:52:11 They called me, checked the address, and asked for a few streetnames in my neighbourhood. Same here, European, so they called in the middle of the night for them, within minutes. very polite, and after the 2nd buy I had a confimation that all the next orders would be sent immediately..
Never seen it anywhere else, but it looks very labor-intensive for them..
The companies that do this are definatly nice about it. No complaints there. But I've stumbled accross more and bussinesses utilizing this method.
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Rua
Cloak and Daggers SMASH Alliance
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Posted - 2008.02.21 13:03:00 -
[24]
Because chargebacks are a ******* *****.
Not only do you lose the product, you lose what they paid AND you get charged a fee from the transaction. They ring to make sure your not blatantly fraudulent and also to confirm your not from a "risk" zone hence why they ask about your local area etc...
If I was going to be getting repeat custom from people online like that with an electronic product, I'd do it too.
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Ombey
Obsidian Inc. KIA Alliance
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Posted - 2008.02.21 13:07:00 -
[25]
I had a call when I bought from Shattered Crystal the first time- called me in about 10 mins, despite the fact he was calling from the States, and it would've been anywhere between 10pm and 5am.
Although I had to answer some local questions, eg. what is the next road along from you, I was quite imrpessed with the service, and frankly happy they took security so seriously. -- 2d EveMaps
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Karanth
Gallente Eve's Brothers of Destiny Free Trade Zone.
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Posted - 2008.02.21 13:47:00 -
[26]
Calling made me happy. They were fast, polite, and I have never had a problem.
"Current Earth-Destruction Status" |
Mikal Drey
ORIGIN SYSTEMS Atlas Alliance
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Posted - 2008.02.21 14:10:00 -
[27]
Originally by: Darius Shakor Any company that takes any debit and credit card transactions use a third party authenticator who works with the bank to authorize the transactions. They perform random security checks even if there is no problem with the transaction or no flags on the account being used. It is then that someone will need to call you to relay security questions to you.
This is very true.
The Questions that Shattered Crystal have been known to ask you have no relevance to the security details provided by you to the bank and also cannot be verified.
You should only ever pass on security details (even details such as your DOB) directly to the bank. The second you pass them onto a 3rd party you have violated your terms and conditions of your security and are open to fraud and void any compensation from your bank.
The 3rd party authorisation system (in the uk) is constantly updated with fraudulent card numbers. If your EFTPOS connects and gives you an authorisation code then its 100% the banks responsibility and the retailler will be compensated if the transaction turns out to be fraudulent. If however you didnt follow yours and/or the banks security procedures then the loss becomes yours. "Sight of Voucher Requests" etc etc.
I have never known anyone to have issue with Shattered Crystal as they have a good reputation for both customer and sales service.
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Doc Fury
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Posted - 2008.02.21 14:20:00 -
[28]
Edited by: Doc Fury on 21/02/2008 14:25:02
Originally by: Xykanth Roldeir My oneryness about this isn't because I hate the companies. It's only the method that I hate.
I realize that my protests probably aren't going to cause any changes. But just maybe there's a slight chance that a few places might wisen up, and save themselves and me trouble and time.
This isn't likely to change anytime soon because:
The company that does the callbacks (Trustwho) is a niche for-profit entity which is also owned/created by Shattered Crystal. They provide this verification "service" for a fee to other online gaming retailers.
Originally by: Mikal Drey
You should only ever pass on security details (even details such as your DOB) directly to the bank. The second you pass them onto a 3rd party you have violated your terms and conditions of your security and are open to fraud and void any compensation from your bank.
The 3rd party authorisation system (in the uk) is constantly updated with fraudulent card numbers. If your EFTPOS connects and gives you an authorisation code then its 100% the banks responsibility and the retailler will be compensated if the transaction turns out to be fraudulent. If however you didnt follow yours and/or the banks security procedures then the loss becomes yours. "Sight of Voucher Requests" etc etc.
This is 100% correct, and Shattered Crystal (Trustwho) knows this too, but they have a service to sell to retailers and fear of loss is a great way to sell things.
BattleClinic gets my business because they don't play this potentially dangerous game, too bad they are still stuck on Paypal, but that is a different issue altogether.
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Callisto Ares
Companion Cube Industries
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Posted - 2008.02.21 17:18:00 -
[29]
I'd get used to it, I manage a e-commerce store and even in the last week we had a group or person from Italy try to run through about $15,000.00 USD in fraudulent orders over several days as they were taste testing stolen MC/Visa cards.
They had the all the full information from the cardholders and over 50% hadn't been blocked or cancelled yet, so they were using the actual billing/shipping/phone/name/etc.
Other than our normal fraud detection, the last line of defense is simply calling the cardholders phone numbers, every single person was informed and they verified their card information was stolen.
The phone calls, either by staff, or automated are necessary as another layer of defense. Yes it is for protecting the company from losses, but one day it may be protecting YOUR card from a fraudulent purchase too. It also keeps costs down so they aren't passed on to you. |
Vrizuh
Eve Defence Force Insurgency
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Posted - 2008.02.21 17:27:00 -
[30]
I think that MMOs attract a lot of keyloggers and can be used for money laundering on a small scale. So I think its a very good idea to go that extra step to authenticate the transaction.
The internet attracts the most cowardly of scammers. Its just too easy.
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