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Ailishia
Caldari State War Academy
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Posted - 2007.09.26 19:46:00 -
[31]
3rd night in a row now they have stopped me playing eve. last night the tech centre gave me every excuse possible but tonight i was told there servers could not cope with the loads at peak time and they are not going to get this sorted anytime soon. so i will now find a new isp :(
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Inara Dubos
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Posted - 2007.09.26 20:01:00 -
[32]
only had a few probs with tiscali in the 2 years i've been with them, and yes, their customer service department is quite possibly the worst i've ever come across, and right now i cant download or play eve, and over the past 2 weeks my connection has dropped randomly more times than i can remember :/ if i paid for my own internet connection i'd seriously consider changing isp's....
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Azzprin
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Posted - 2007.09.27 21:12:00 -
[33]
. They done it again.
Tiscali sabataging of online gaming connection is realy clucking me off.
Going to change to freeola.com
Was thinking of BT, but that means putting the cost onto my parents phone bill. Not very welcomed was that surgestion.
My internet usage for September is 10.5 GB
So i am going for the cheapest package with a 25 GB monthly limit for ú20 (US$40)
But first i have to get a MAC, but tiscali customer service have went home.
Shortly after they go home Tiscali plays silly buggers.
And for those who want to complain here is the link to ofcom
Get your MAC first and change.
.
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Rodj Blake
Amarr PIE Inc.
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Posted - 2007.09.27 21:17:00 -
[34]
I was with Tiscali.
I was having major Eve-related issues.
My transfer to Zen happened this morning.
Now I can connect to Eve at the first attempt and haven't been disconnected all evening
The moral of this tale: ditch Tiscali.
Dulce et decorum est pro imperium mori.
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Andrue
Amarr
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Posted - 2007.09.28 13:29:00 -
[35]
Edited by: Andrue on 28/09/2007 13:30:29 To those thinking of changing:Remember that with ISPs you get what you pay for. If your online existance is important to you it might be better to pay a little extra
My recommendation is:www.thinkbroadband.co.uk
There's enough information on there to help you decide. I can recommend Be and Nildram..although I left the latter just before Pipex got taken over and guess who won that fight :-/ -- (Battle hardened industrialist)
[Brackley, UK]
My budgie can say "ploppy bottom". You have been warned. |
Azzprin
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Posted - 2007.09.28 18:13:00 -
[36]
. Thats me in process of changing, just waiting for the line to change over in 5 to 10 business days.
Did concider Bethere BeValue package
But they don't do my area
.
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Andrue
Amarr
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Posted - 2007.09.28 18:19:00 -
[37]
Originally by: Azzprin . Thats me in process of changing, just waiting for the line to change over in 5 to 10 business days.
Did concider Bethere BeValue package
But they don't do my area
.
Bad luck although Be are owned by O2 and with O2 about to bring out their own product it's hard to know what will happen to Be. I'm hoping they continue as some kind of premium brand. Due to the introduction of that package they have stopped capping the old 'Lite' users. That means I get to keep my 10Mb connection but can download as much as I want. All for ú14.
It's a pity I can't find anything to download or any real use for a 10Mb connection -- (Battle hardened industrialist)
[Brackley, UK]
My budgie can say "ploppy bottom". You have been warned. |
Lardarz B'stard
Amarr Dark Knights of Deneb Against ALL Authorities
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Posted - 2007.09.28 18:24:00 -
[38]
Cheap ISPs suck. Pay a bit more and get a proper one.
* Yeah, that's right... it was me all along. And I would've gotten away with it if it hadn't been for those pesky kids |
Alitha Maru
Minmatar Hidden Agenda Deep Space Engineering
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Posted - 2007.09.28 18:26:00 -
[39]
Holy crap people, what kind of country do you live in? Here in Norway there are no such things as limits to your online time, or how much you can download. You pay pr. month, and what you do with your connection is your business (within the limits of the law ofc). :)
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Kazuo Ishiguro
House of Marbles Zzz
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Posted - 2007.09.28 18:37:00 -
[40]
We live in a country that still has a copper cable network, with very limited access to fibre optic connections. The result is excessive signal attenuation, leading to much poorer connection quality when you're further away from the nearest exchange.
Also, since the phone lines are owned by BT, it's all too easy for other ISPs to blame them for a lot of things that go wrong. My research services Spreadsheets: Top speed calculation - Halo Implant stats |
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Kazuma Saruwatari
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Posted - 2007.09.28 18:42:00 -
[41]
This is the nth time these guys have showed up on the forums.
You'd think it'll be a sign of actually jumping to a far more reliable ISP, but nooo..
Then again, I also lived with a sub-par (read: horrifing as ****) ISP for the better part of 5 (HOLY ****!) years before another service came alone and blew the old one away.
Seriously guys, keep with the truth, this is viral-bad-press as is, and will only force Tiscali to fix their stuff, or lose subscribers.
I vote on the latter, since from the sound of it, they're more inept than WinME. -
Odd Pod Out, a blog of EVE Online |
Humongo
Spectrum Solutions INC Phalanx Alliance
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Posted - 2007.09.28 18:45:00 -
[42]
5 days for a MAC code from these guys
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Andrue
Amarr
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Posted - 2007.09.28 20:21:00 -
[43]
Originally by: Kazuo Ishiguro We live in a country that still has a copper cable network, with very limited access to fibre optic connections. The result is excessive signal attenuation, leading to much poorer connection quality when you're further away from the nearest exchange.
Also, since the phone lines are owned by BT, it's all too easy for other ISPs to blame them for a lot of things that go wrong.
Very, very, very true. And just for the record:Tiscali is not a British ISP. It's Italian. Interesting that this only affects one ISP..an ISP that is sharing the same copper, the same exchange and even the same backhaul network as 95% of the other ISPs.
Of course it's BT who are responsible for all that and whilst it'd be nice if they upgraded their network with FTTC Tiscali ought to be lambasted and villified for this issue. It's their servers and their network that is letting these people down. -- (Battle hardened industrialist)
[Brackley, UK]
My budgie can say "ploppy bottom". You have been warned. |
Andrue
Amarr
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Posted - 2007.09.28 20:32:00 -
[44]
Edited by: Andrue on 28/09/2007 20:33:21
Originally by: Alitha Maru Holy crap people, what kind of country do you live in? Here in Norway there are no such things as limits to your online time, or how much you can download. You pay pr. month, and what you do with your connection is your business (within the limits of the law ofc). :)
That depends where you live in Norway, actually. We were taken over by a Norwegian company a couple of years ago (they then got taken over by a US company) and we learnt quite a lot about Norway. The alcohol is horribly expensive. Owning and driving a car is horribly expensive. Broadband coverage is centred around the large urban centres.
The UK can offer broadband (512Kb/s or higher) on 99.9% of lines for as little ú10pcm. It can offer speeds of over 6Mb/s on over half of those lines. Over the next two or three years that 6Mb/s will increase to nearly 10Mb/s on over half of the telephone lines in the country.
It ain't perfect (we should IMO concentrate on getting everyone up to at least 2Mb) but unfortunately we have over 4,000 exchanges to update and current estimates are around ú15 billion to replace it with fibre. There's been some movement in that area recently though so it might be about to get really interesting.
Not all ISPs have caps. Mine doesn't. My previous one had a nominal cap that meant you paid extra to extend the cap if you went over the limit.
-- (Battle hardened industrialist)
[Brackley, UK]
My budgie can say "ploppy bottom". You have been warned. |
Alitha Maru
Minmatar Hidden Agenda Deep Space Engineering
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Posted - 2007.09.28 20:52:00 -
[45]
Originally by: Andrue Edited by: Andrue on 28/09/2007 20:33:21
Originally by: Alitha Maru Holy crap people, what kind of country do you live in? Here in Norway there are no such things as limits to your online time, or how much you can download. You pay pr. month, and what you do with your connection is your business (within the limits of the law ofc). :)
That depends where you live in Norway, actually. We were taken over by a Norwegian company a couple of years ago (they then got taken over by a US company) and we learnt quite a lot about Norway. The alcohol is horribly expensive. Owning and driving a car is horribly expensive. Broadband coverage is centred around the large urban centres.
The UK can offer broadband (512Kb/s or higher) on 99.9% of lines for as little ú10pcm. It can offer speeds of over 6Mb/s on over half of those lines. Over the next two or three years that 6Mb/s will increase to nearly 10Mb/s on over half of the telephone lines in the country.
It ain't perfect (we should IMO concentrate on getting everyone up to at least 2Mb) but unfortunately we have over 4,000 exchanges to update and current estimates are around ú15 billion to replace it with fibre. There's been some movement in that area recently though so it might be about to get really interesting.
Not all ISPs have caps. Mine doesn't. My previous one had a nominal cap that meant you paid extra to extend the cap if you went over the limit.
You should check up on current events more my friend. Most people here can have broadband , unless you live in a tent up in the mountains. It is true that the speeds are higher in and around cities. But here that's where most people live anyhow. If you live in the districts the lowest speed you can get is 1600/300 and the highest 16500/700. But I'm talking major out-in-the woods districts. Most people can get 20 megabit if they want to.
And sure we pay more for some things here, but then again our wages are higher too. So it evens out. And if you check www.komplett.co.uk with www.komplett.no for example (Komplett is a Norwegian company with UK store aswell) you can see the prices aren't that much different on computer HW
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DeadProphet
Black Eclipse Corp Band of Brothers
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Posted - 2007.09.28 21:22:00 -
[46]
Originally by: Azzprin . I am considering returning to BT.
i've used BT for years, gone from 512k ->1mb -> 8mb, and never had a single problem with my connection, stellar service.
the downside is the quarterly bill as you mentioned, and its a bit pricier than others.
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splattercat
Alcohol Fuelled
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Posted - 2007.09.28 23:27:00 -
[47]
Edited by: splattercat on 28/09/2007 23:29:22 Edited by: splattercat on 28/09/2007 23:28:15 Im with pipex and have no problems ( as yet).
heres some info for anyone haveing a problem... hope its helps http://www.moneysupermarket.com/c/broadband/consumer-rights/2/
damm i have to work out how to link and stop editing
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Gavriel Black
Amarr Pandaemonium's Children
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Posted - 2007.09.28 23:31:00 -
[48]
It's funny, I have internet with SKY TV. Everyone takes the mick out of SKY broadband, but its cheap and I've never had a problem with it (touch wood). I had tiscali before hand... hated it.
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Azzprin
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Posted - 2007.09.29 00:05:00 -
[49]
Originally by: Humongo 5 days for a MAC code from these guys
I phoned up and got through to a human within 8 minutes
Asked for my MAC code and was told i would have it inside 24 hours.
And about 40 minutes later i got it.
I had sent them an email Friday morning
Originally by: email Will you please send me a MAC (Migration Access Code). ..... For the past week Tiscali has been blocking my access to an online game in the evening. It happens at random times and durations between 20:00 to 23:00. ..... At first i thought the site was having trouble, but i could connect to it with dial up. I am not the only one this is being done to. ..... My only option to continue playing the game, is to change ISP. ..... So please send me a MAC (Migration Access Code).
Yes, i was overly polite.
But when they replied without saying anything about their blocking, that realy annoyed. I was planning to have a good arguement about it, once i got them to denie or admit it.
Their reply
Originally by: tiscali Thank you for contacting Tiscali Technical Support.
I understand from your email that you require MAC code.
I would request you to first read the important information by visiting the following link:
http://www.tiscali.co.uk/products/broadband/terms.html?code=SM
To obtain MAC, you can contact Cancellation Helpline at 0845 077 4488. Calls are charged at local rate?. Lines are open 9am to 6pm Mon to Fri.
Note : Obtaining MAC does not ensure that you have cancelled your broadband account with us. You will be charged even if you are not using Tiscali broadband connection until your account has been cancelled officially. Only if, you contact our Cancellation department and cancel your account, the broadband service will be terminated and henceforth you will not be charged for the service.
Please feel free to contact us if you need any assistance in the future.
Regards,
Tiscali Technical Support
.
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Snaith
Minmatar Bug Eyed Monsters
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Posted - 2007.09.29 02:33:00 -
[50]
I did these, thought I'd take it out of house too, please add your comments to those forums, Computeractive has a petition running too about ISP's and their speeds. Click the links and it's under "Something at tiscali is smeliing fishy" or similar by Egg or Eggster. Computeractive
Webuser
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Celeste Coeval
The Gosimer and Scarab
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Posted - 2007.09.29 06:21:00 -
[51]
Originally by: Karen Estarra Again, like last night I'm having the same issues as well. I eventually managed to get online around 10pm.
Looks like Tiscali isn't the only ISP doing this though, as I'm with Toucan - I went with those guys as they were the only ones who would provide me with a 2meg speed as I live out in the sticks, everyone else was going to restrict me to 1meg at best, even though my line easily handles 2meg with no issues.
If I'd have known they were going to pull this kind of crap then I'd never have gone with them.
toucan is tiscali
Originally by: Death Kill Go travel or live in the rainforest if neccesary, just dont turn to religion as its a cul de sac.
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Andrue
Amarr
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Posted - 2007.09.29 10:12:00 -
[52]
Originally by: Alitha Maru You should check up on current events more my friend. Most people here can have broadband , unless you live in a tent up in the mountains.
I am well up on current trends. It's true that Norway has spent the last couple of years ramping up availability and prices have dropped but in that respect they are two or three years behind the UK. At present the figures are 98.5% availability but only if you include mobile broadband. Wired broadband is 93.5%. By the end of the year the total might be up to 99% but the UK had that nearly two years ago.
Furthermore BT is rolling out ADSL2+ right now. Okay so that's not really cutting edge technology but it will give nearly 75% of the population speeds of 10Mb or more. They also just announced that they can provide a symmetrical 100Mb ethernet point at any lamp post or distribution cabinet for a typical cost of ú4000+ú3000pa. It remains to be seen if any companies take them up on it but they might.
As for top speeds - there's a 50Mb cable trial been running for a while now. Unfortunately the ISP is Virgin Media so in practice you probably get no where near that.
But..it's interesting times in the UK. Some people are clammering for higher speeds but the truth is that most people simply don't need or want them. We don't need IPTV because we've had digital TV through Sky and cable for over a decade. OTOH our regulators and the government have suddenly started making noises so perhaps if they can work out how to fund services provided by privately owned companies we might yet get a boost.
The UK's backhaul network is pretty much ready and waiting. It's the damn' local loop that holds us back. Over 33 million lines that use copper or aluminium :-/ -- (Battle hardened industrialist)
[Brackley, UK]
My budgie can say "ploppy bottom". You have been warned. |
Alitha Maru
Minmatar Hidden Agenda Deep Space Engineering
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Posted - 2007.09.29 12:03:00 -
[53]
Originally by: Andrue I am well up on current trends. It's true that Norway has spent the last couple of years ramping up availability and prices have dropped but in that respect they are two or three years behind the UK. At present the figures are 98.5% availability but only if you include mobile broadband. Wired broadband is 93.5%. By the end of the year the total might be up to 99% but the UK had that nearly two years ago.
Furthermore BT is rolling out ADSL2+ right now. Okay so that's not really cutting edge technology but it will give nearly 75% of the population speeds of 10Mb or more. They also just announced that they can provide a symmetrical 100Mb ethernet point at any lamp post or distribution cabinet for a typical cost of ú4000+ú3000pa. It remains to be seen if any companies take them up on it but they might.
As for top speeds - there's a 50Mb cable trial been running for a while now. Unfortunately the ISP is Virgin Media so in practice you probably get no where near that.
But..it's interesting times in the UK. Some people are clammering for higher speeds but the truth is that most people simply don't need or want them. We don't need IPTV because we've had digital TV through Sky and cable for over a decade. OTOH our regulators and the government have suddenly started making noises so perhaps if they can work out how to fund services provided by privately owned companies we might yet get a boost.
The UK's backhaul network is pretty much ready and waiting. It's the damn' local loop that holds us back. Over 33 million lines that use copper or aluminium :-/
Here's the situation in Norway as of 30.07.07 and estimate for 31.12.07. You are close, but it is actually better We've had ADSL2+ for some time now though, but very few people bother to get it.
Most people here are happy with 2500 to 6000 lines, as it pretty much covers what you really need. I got 6000 cable, which the most reliable service here. Way better stability than ADSL. I can get a lot better speed, but I really don't need it
A bit OT, but still. I hope all those that have problems with Tiscali in UK get it sorted, good luck to you all!
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Snaith
Minmatar Bug Eyed Monsters
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Posted - 2007.09.29 13:01:00 -
[54]
They've started early for me today, my connction has died, and once again no Eve...........checking status.
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Alski
Gallente Di-Tron Heavy Industries Atlas Alliance
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Posted - 2007.09.29 13:38:00 -
[55]
Seriousley peeps, do what i did, fire off a mail to there customer support department, send em tracerts, tell them the level of service is unacceptable, mention ofcom and tradeing standards, legal action, whatever...
I did this last week, on wensday i got a email back asking for more information (what IP/port i was trying to connect to and tracert copys) i now have a fully funtioning connection back again and Eve works fine.
Yes it doesent change the fact that Tiscali is a peice of ****, but for the cost of the time it takes to bash out one or two emails, you can have your connection back within a few days. -
(combat) Patch belonging to CCP hits your drones, wrecking their liberty and freedom. |
Logi3
Veto. Veto Corp
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Posted - 2007.09.29 14:35:00 -
[56]
Been with NTL since 1999 and now on 20mb. I've only had 2 or 3 down times. Twice when major work was being carried out and third when an exchange or something burnt down :p
I know NTL is not available to all, but if its in your area its worth getting! I only have NTL Internet, not sure if you can only get that these days? ----
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Azzprin
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Posted - 2007.09.30 21:48:00 -
[57]
Edited by: Azzprin on 30/09/2007 21:49:22 Edited by: Azzprin on 30/09/2007 21:49:00 . Since i requested and got my MAC code, i have had no down time.
But i already started to change so i will continue with the change.
Freeola only has a monthly contract with a 30 day notification request if you leave.
So i am not tied to a 12 month contract .
If they start to play funny bugger, then i will go back to BT.
.
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Bombcrater
DAB RAZOR Alliance
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Posted - 2007.10.01 06:17:00 -
[58]
Originally by: Azzprun Pipex if i remember correctly, was bought by Tiscali and a few other providers were also bought by them.
So if you change you could still end up using Tiscali, but under a different name.
Freedom2Surf is one more of the Pipex brands that are now a front for Tiscali. F2S users are still on the Pipex network, not the Tiscali one, but that's pretty crappy and getting worse by the day.
Doing a tracert to TQ from my F2S connection shows more than 30 hops and routing via the Netherlands and Germany! |
zibelthurdos
Archron Dusyfe Industries Pandemic Legion
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Posted - 2007.10.01 06:50:00 -
[59]
Edited by: zibelthurdos on 01/10/2007 06:53:07 forgive my ignorance, i am from the US and there may be a different system in place in the UK. but
when some of you are saying MAC code, what exactly are you talking about?
edit:nm found it in a reply stupid question though, why does the UK require a migration access code? ----------------------------------------------- I have come here to chew bubble gum and kick ass, and I'm all out of bubble gum" |
benzss
The Knights Of Camelot Praesidium Libertatis
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Posted - 2007.10.01 07:05:00 -
[60]
I'm using Sky broadband and it's been lovely for the 3 weeks I've had it. No speed or other connection troubles whatsoever.
This of course is a lovely change from Virgin Media, which basically did all the things Tiscali do.
Why is broadband so **** in this country? Does my head in.
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