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Thread Statistics | Show CCP posts - 3 post(s) |
Red Vanmear
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Posted - 2007.09.13 06:18:00 -
[61]
Over the last few days?.. I am sure that's what the announcement said?? try months!! Sorry, but this is far too little far too late... With, so far no chance of getting time given back by way of an apology.. This is not a free game, I am paying for your server issues with no recompense. Had you been a telephone or cable company, you would be forced by a regulator to pay back the lost time! personally I am going to make the decision to stop chucking good money after bad.. and at the end of the subs I have paid up, I will not be paying any more, and will cut my losses. Thanking us for our patience does not put, often hard earned money back in pockets, nor does it replace items lost by crashes. I realise I am in a fortunate enough position to do this as I haven't ploughed hundreds on pounds/dollars into this game.. And can only hope that those of you that have get rewarded for your loyalty. Fly safe, until the server does one on you!
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Deadious
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Posted - 2007.09.13 06:24:00 -
[62]
I agree thanks for informing us... And I am sure you are doing something about it. With Fee for Service all clients should get this, lol it should be standard shouldn't it? I think this thread is giving too much praise for something that does not have a resolution yet. Dont forget it is their job to fix these issues and they get paid (paid well and if not shame on CCP etc).
Quote "Tranquility has been suffering from a number of stability issues over the past few days" lol, I personally have seen alot of instability in this game since I started playing along time ago. So whats new... Ongoing database issues from weeks ago?
As a client / paying customer I say the ongoing instability of EVE is a good thing :) haha, sorry its just EVE's instability has just been a regular occurrence I am learning to expect.
No praise from me, just fix it 1st and we can parise you then... |
Mox Kaleb
Caldari Omega Point Logistics
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Posted - 2007.09.13 06:48:00 -
[63]
Whinge whinge whinge.
"I pay for this game" etc etc. God forbid that CCP can't provide a stable platform 110 percent of the time. Presumably they should just wake up and give it to us for free...
Whilst I am frustrated by the recent server issues, NOTHING is perfect ALL the time.
If we all got things for free when things go amiss in our lives, there would be no 'rich list', because we'd all be flippin billionaires.
Get over it...
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Avra Kondaki
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Posted - 2007.09.13 06:53:00 -
[64]
A world of dreams, built in Heaven FOREVER!!!
Good Luck!
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Jarath Abyss
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Posted - 2007.09.13 06:57:00 -
[65]
Originally by: Dialatron Just a thought...
I work in a company based around applications running with SQL2005/2000 clustering with large scale public web access and I'm sure there are plenty of other players worldwide in a similar situation. Why not throw some of these problems out here for discussion? There's no shame in looking to the community and at the very least some of the more vocal techies might get a proper insight into the problems you will experience as the technology progresses.
No offense, but there isn't a way for the web community to really help because you need to have an understanding of the technology and implementation of it on these servers. I doubt anyone here has the inside scoop on how eve is constructed and all the components involved. I support a very popular server product for governments and large corporations and people that make way more $$$$ than me working for companies deploying it and have been around it for 4 times longer than I, still can't diagnose their own issues without me.
CCP, I have complete faith in your abilities to figure this out.
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SublightNova
Amarr Lightwave technologies
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Posted - 2007.09.13 07:32:00 -
[66]
Nice to read but about time CCP make some sort of compensation for all the lost equipment, ships, containers, what not... Simply replying in petitions by "it's in our EULA not to do that" doesn't cut it here anymore..
We are suffering so many downtimes and crashes lately that some sort of compensation would at least show the good will of CCP. So far you are only blablafng the same words as a month ago as similar instabilities occured.
Get your act together before you lose too many members.
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Vanir Dorathim
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Posted - 2007.09.13 07:41:00 -
[67]
It's always nice to hear confirmation that a known issue is being worked on, and while some small (but vocal) percentage may bemoan the loss of their 2.5 hours of playtime, they should give themselves a reality check. These things happen, and then they are fixed. Once CCP doesnt try to correct the problem, then there's a valid complaint. Until then, find a good sci-fi book, and give your eyes a rest. The game will still be here tomorrow.
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Ombeline
NextGen Amicitia
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Posted - 2007.09.13 07:42:00 -
[68]
This is unfortunately one of those problems that you have deal with with a game of this scale. Finding these bugs is of course sometimes very hard and time-consuming.
But there is a simple solution, to avoid all this whining from the players, and it has been there since 2003. They're whining because they have payed for 30 days and sometimes don't get 30 days of playing. And yes, I know you get 30 days of training, I mean 30 days that you can log into the game and actually play. Frankly, I don't know why you haven't done this? Is it too hard to implement in the system? Or is it too $-related? Simple solution: If TQ goes down several times in one day (and messes up the gameplay for players/alliances) then just give all the players one extra day on their subscription.
//Ombeline -- Ombeline of NXG. |
nodderiko
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Posted - 2007.09.13 07:49:00 -
[69]
Thanks for the update. Now would you please answer my petition. (when you have time of course)
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Gold Rogers
Solitude Empires United Freemen Alliance
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Posted - 2007.09.13 07:57:00 -
[70]
I really don't understand why so people are so obsessed with getting a few hours of play time credited to there account or even 1 day.
In the long run what difference would 1 free day make? I mean most of you are probably going to be playing Eve for a while yet does it really matter to you if your billing date gets pushed back by one day?
Also please try to remember that unlike 99% of MMOs out there we get new content and expansions free of charge, so give CCP a break and find something else to do when the game crashes, unless you really think having a go at them on the forums will make them work any faster.
Yes it is a pain but at least they do give us some idea of what the problem is. ---------
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z0rb4
f-EVE-r Endless Horizon
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Posted - 2007.09.13 08:08:00 -
[71]
Almost 10 years of DBA/sysadmin experience (yes, also with many SQL server versions...) on critical/high-load applications give you a whole new vision.
IMHO, CCP crew is somehow heroic: 1) I bet they're working on legacy environments, provided by former employees/consultants and their choices 2) on a software stack that, albeit being not so bad, DOES NOT PROVIDE serius diagnostic systems to isolate troubles, or at which level troubles are 3) under the pressure of a large user base heavily whining (re-read pt. 1 now, and figure out how they feel) 4) ... 5) ...
:-)
Previous posters are right. With such a large player base, an efficent way to speed up things could be to convert your support needs to an open community activity. And don't be afraid to leak architectural secrets; nobody will open-source-ize EVE, because only few geeks are really masochists :P
Seriusly, good work and good luck
Regards
z0rb4
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Pedronicus
Caldari Independent Interspace Industiers
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Posted - 2007.09.13 08:22:00 -
[72]
I hope these problems get sorted out and we can play without the fear of server getting crashed while in midst of important warfare. good luck Holiness is in right action, and courage on behalf of those who cannot defend themselves, and goodness |
Gabriel Tenlegall
Gallente Kharak Confederation
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Posted - 2007.09.13 08:24:00 -
[73]
Originally by: z0rb4 Almost 10 years of DBA/sysadmin experience (yes, also with many SQL server versions...) on critical/high-load applications give you a whole new vision.
IMHO, CCP crew is somehow heroic: 1) I bet they're working on legacy environments, provided by former employees/consultants and their choices 2) on a software stack that, albeit being not so bad, DOES NOT PROVIDE serius diagnostic systems to isolate troubles, or at which level troubles are 3) under the pressure of a large user base heavily whining (re-read pt. 1 now, and figure out how they feel) 4) ... 5) ...
:-)
Previous posters are right. With such a large player base, an efficent way to speed up things could be to convert your support needs to an open community activity. And don't be afraid to leak architectural secrets; nobody will open-source-ize EVE, because only few geeks are really masochists :P
Seriusly, good work and good luck
I agree with this men. It would be interesting and useful.
Good luck CCP, and many thanks for these things that make EVE what it is: a good game.
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Mihksie
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Posted - 2007.09.13 08:30:00 -
[74]
The crashes are annoying - particularly to us noobs on trial accounts who are hoping for a really good impression. I'm a programmer too, so I understand, but I doubt that many do.
I was surprised. I clicked on the link to this topic expecting to see rants and flame wars and found, instead, so understanding okes. You're lucky, CCP. (WoW players would be consulting their lawyers by now.)
I am in favour of the idea to mention the technical issues on the forum, so that the vast distributed problem solving engine (the community) can do its work. Unless, of course, the problems are caused by ISK-sellers who are trying to hack you and publishing them is a great rISK. (For that last pun, I deserve to be podded.)
Does the investigation into Tranquility's behaviour of late include an investigation into some bizarre occurrences that have been happening? For example, I lost a whole load of ISK buying something and never received the item, two of my implants (slots 6 and 10) have disappeared and my friend reported that he logged out from a station and logged back in to find only his pod and the tutorial message laughing at him because he was podded.
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Mihksie
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Posted - 2007.09.13 08:35:00 -
[75]
Followup...
To those guys blaming new features for crashes: I'd rather have a little inconvenience and more fun when it does run than an absolutely reliable, but boring, game. (Just my opinion...)
Perhaps CCP should schedule an extended down-time - say 48 hours - to dispatch the gremlins and catch the hamsters - once and for all. If you make sure that EVERYONE knows when it will go down, I'm sure the more mature players will understand. After all, you can still train skills in that time!
(Just remember to add 48 hours to all the trial-accounts that are still running at the time - I'll probably be paying for EVE within the week, but it's always good to think of others...)
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Gummi
Laughing Leprechauns Corporation
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Posted - 2007.09.13 08:50:00 -
[76]
Lately I cannot but be reminded of Easter 2005. Except at least then you knew where you stood, the server was offline and not in some qazi-playable state.
Anyway guys I hope you get it sorted. Best of luck, and most importantly keep the community informed.
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SublightNova
Amarr Lightwave technologies
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Posted - 2007.09.13 09:24:00 -
[77]
While they pad theirselves on the back and applaud their largest concurrent user on-line count on the frontpage they should realize that the system can't handle that many users. If you read all the problems with lag I'd say drop 15,000 and max 20,000 users.
Also screaming that from the roof on the frontpage and hiding away the server problems on some sublinks doesn't really give me a good feeling. Since I've been a member here I've noticed nothing but server and client crashes.
You call it whining... I call it a very normal and founed reaction to something you pay for isn't delivered. You don't keep quiet when you pay 20 euro amonth for your mobile phone without actually being able to call with it are you?
Server crashes are so frequent that I don't even dare to venture on dangerous missons or mining exp's with the risk of losing my ship or equipment. How is complaining about that whining.. Get a grip.
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Ghostess
United Mining Corporation
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Posted - 2007.09.13 09:39:00 -
[78]
I'm very split when it comes to this thing about compensation. It's only right that they don't get money for time we can't play. On the other hand, I'd rather they take the money they'd lose on that and hire more people to fix problems like this instead.
I think what I would like to see the most is in-game compensation without question for any losses incurred due to this. This should include seeing to it that we don't lose training. This might most easily be handle by giving us SP for any DT up until the next time we log in, that is put into the first skill we train after that.
Of course if it keeps up making the game unplayable (or hard to play since you don't know whether it's safe to go out or not or if you'll get compensation for lost equipment) for many days in a short period of time (say more than 4 days in a month) then economic compensation should be given to everyone. It might be a wonderful game but at some point you just have to stop charging for a product that isn't working.
That's my 20 aurar anyway.
CEO - UMC |
Deadly Henkie
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Posted - 2007.09.13 10:22:00 -
[79]
I think CCP need to convert the SQL db to MSAccess DB
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Baulath
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Posted - 2007.09.13 10:47:00 -
[80]
Here's An Idea!
How about a little free play time for those of us who've hardly been able to play the last few days without running into one issue or another? Seven days free or something such would be nice. Would also go some way towards restoring faith in CCP as a company and EVE online as a game.
While We're On Ideas....
How about the ability to queue at least 2 skills in your skill book. So when the server is acting so poorly you can at least set a backup skill which will train during the unexpected down time. Baulath |
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rushin
Minmatar Purify United Freemen Alliance
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Posted - 2007.09.13 11:03:00 -
[81]
Originally by: SublightNova While they pad theirselves on the back and applaud their largest concurrent user on-line count on the frontpage they should realize that the system can't handle that many users. If you read all the problems with lag I'd say drop 15,000 and max 20,000 users.
Also screaming that from the roof on the frontpage and hiding away the server problems on some sublinks doesn't really give me a good feeling. Since I've been a member here I've noticed nothing but server and client crashes.
QFE
And in the last month it's not just server crashes, i get dumped back to desktop with 'connection lost' more and more frequently (and no it's not my connection). havent been able to play at all in the last 3 days, not all of us play for 10 hours a day, in the free time i have the server has either been down or i just lose connection every 30mins. I don't find it reasonable you execpt me to pay for this.
Shard the server already, or wait for enough people to get pi55ed off and leave so that concurrent users become something your systems can manage. Option 2 isnt the good one btw.
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Cyberman Mastermind
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Posted - 2007.09.13 11:08:00 -
[82]
Problems occur. People are angry about that. Rightfully so. We do pay CCP to provide a stable game, which of course is not always possible. But that doesn't mean we have to praise CCP every time they fix a bug. Or curse them when there is one.
Not being able to play is unfortunate. Not being able to set a skill is a serious problem, in a game where your advancement is being measured with the real life time you exist and train. If this isn't reason enough for a skill queue or at least automatic upgrade to the next skill level, then I don't know what is. You can work around downtime, but not around random crashes. -------------------------------------------------- I'm a rich person. How I know? I can afford to be a miner. |
Myfanwi
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Posted - 2007.09.13 11:09:00 -
[83]
ummm monthly charge = 14.95 (either euro or $) cost per hour (14.95/30days * 23hrs) = 2.1cents
So losing 1 hour each day, results in those theiving gypsy barstewards at CCP riping us off the the account of 60 cents a MONTH. 7 dollars / euros a year !! I could alomost buy....ummm....fek all with that these days.
OMG cancel cancel call the bizzies
Sarcasm aside, keep at it CCP, be nice to have the stability back, just throw in a good Christmas pressie for us to keep the kids happy :D
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Baulath
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Posted - 2007.09.13 11:19:00 -
[84]
Skill queue system! Come on it's not hard and would keep people happy... Well at least some what happier.
Skill... Queue... System! Sing it with me!
Baulath |
Dave Thull
Amarr Imperial Academy
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Posted - 2007.09.13 11:20:00 -
[85]
Originally by: Deadly Henkie I think CCP need to convert the SQL db to MSAccess DB
you must be mad!
Hope you get things sorted soon CCP, good luck! heh |
Myfanwi
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Posted - 2007.09.13 11:21:00 -
[86]
ummm monthly charge = 14.95 (either euro or $) cost per hour (14.95/30days * 23hrs) = 2.1cents
So losing 1 hour each day, results in those theiving gypsy barstewards at CCP riping us off the the account of 60 cents a MONTH. 7 dollars / euros a year !! I could alomost buy....ummm....fek all with that these days.
OMG cancel cancel call the bizzies
Sarcasm aside, keep at it CCP, be nice to have the stability back, just throw in a good Christmas pressie for us to keep the kids happy :D
OK, enough.....thats just my ummmm 2 cents anywho
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Mininggirlie
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Posted - 2007.09.13 11:50:00 -
[87]
If CCp is acknowledging they have a problem , why is this still the response we are getting from petition GMs??
"Hi there,
Thank you for contacting us again.
After a re-examination of your case, there's indeed no evidence supporting the claim that the loss happened as a result of the malfunction of our severs/database during your reported time. So I'm afraid the decision cannot be overturned in this case and we're sorry for being unable to help further in this case but here're some suggestions which might be helpful to minimize/reduce the occurrences of such incidents for you in the future.
1. Try to clear up your cache.
2. Open as few applications as possible when you play EVE on your computer.
3. Shut down any P2P software which may disrupt the network connection between our sever and your client when playing EVE.
Hope that helps. Thank you.
Best Regards, GM LionFaithful EVE Online Customer Support "
Im basically still getting its a not our fault , its yours. The second eve crashes and goes into the "Proxy message" , I then log into EQ and play fine . If it is a problem only on my end : 1. why are there SOO many posts of the servers down ?? , 2. Why have you guys posted that it's database problems and yall are working on it?? 3. why does it happen to both my computers at same time??and last 4. why can I play EQ without a system reboot or anything??
Shads
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Arimus Darkhart
Caldari
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Posted - 2007.09.13 12:08:00 -
[88]
Originally by: Big Pick
There is no doubt that intermittent faults are more difficult to diagnose than those that can be readily replicated. However, with proper data collection in the form of logs, stack traces, and debugger output, even intermittent faults can be quickly rectified. If the issue CCP is having is not related to a particular error or exception, then tools such as profilers and memory usage analyzers will need to be employed. Profilers are preferable, but often if you are dealing with pre-compiled binaries they are not an option. Memory usage analyzers are essentially a glorified user mode memory dump and while very useful for finding memory leaks, they are usually ineffective at locating procedural errors.
One problem with alot of your suggestions above: CCP do not have access to the source code for the OS the server runs on nor for the database server itself.
I would suspect from the comments we have had that the issue does not reside just in the CCP code but is tripping a bug somewhere inside either the DB server code, OS or drivers...
-- Users are like a virus - each causing a thousand tiny crises until the host finally dies. |
Kishara SalSolo
Minmatar The Cadre
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Posted - 2007.09.13 12:20:00 -
[89]
Edited by: Kishara SalSolo on 13/09/2007 12:21:40 It's quite funny to see some people thinking that sharding will cure all problems. It might solve some technical issues but in my case for instance Eve would loose it's appeal. I chose Eve excatly because it's one big universe..make 2 shards and the population will be so low Eve would be boring.
My work is troubleshooting complicated problems in an Enterprise enviroment but I'm really happy my company is not involved in this...from experience this types of problems are extremely difficult to nail.
Some has mentioned a forum for techies to try and help and I like the idea. However first of all that kind of forum would have to be heavy moderated and also closed to avoid posts that are not beneficial. Second, I hardly doubt it will help in the end as someone already have pointed out the solution will probably require full in-depth knowledge of CCP's system. That is not possible via a forum no matter how forthcomming CCP would be with info. Still, worth a try :)
I am afraid the best thing we all can do right now is just to sit back, send our best wishes to those who are working on the problem and be patient.
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Cornucopian
Gallente Dutch Omega United Freemen Alliance
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Posted - 2007.09.13 12:25:00 -
[90]
how come server down threads are flamed for 9 pages in General Discussion
and server down threads in the information portal are licked as if they contain pure win for 3 pages?
just a slight discrepancy there.... ----------------------------------------------- "post with your main. delete your alt, you sad little exploiting metagamer."
Originally by: Royaldo
complete win by Cornucopian!
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