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Thread Statistics | Show CCP posts - 5 post(s) |
Bishman82
Racketeers
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Posted - 2007.09.03 11:38:00 -
[1]
Edited by: Bishman82 on 03/09/2007 11:45:22 I've had the same problem many other people are having with Vista, where the game crashes to desktop if i warp to a location where people are attacking other ships, and i made a complete bug report and i get a message back saying The problem you have described was non-reproducible. If you are still having the problem you described, could you please file another bugreport with an improved set of reproduction steps.
So that's it? no problem as far as CCP are concerned, despite this happening every time i try to reproduce it and many other people seeing the same thing, what can i do now? Just fill out another bug report and hope someone else reads the bug report or just wait for another few months and hope something gets done about it?
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Bishman82
Racketeers
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Posted - 2007.09.03 11:39:00 -
[2]
damn, why does pressing enter by accident post an empty message
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Jaketh Ivanes
Amarr Do Or Die And Live Or Try
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Posted - 2007.09.03 12:34:00 -
[3]
As they messages says, file another report with more details. You could also start the logging server and reproduce it on SISI, then attach that to the bug report.
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Barthezz
Paradox v2.0 Interstellar Alcohol Conglomerate
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Posted - 2007.09.03 13:08:00 -
[4]
I've had 3 bugs which are happening to me repeatedly and its either "we cant reproduce it", "your bugreport contained insufficient information to be of any use" or the "add a log file".
Now the last one is probably due to laziness from CCP as the steps to reproduce are really clear on that one and it -always- happens.
The insufficient information, well yea I was a little vague there but thats because the issue is vague, I added log files for when things went wrong but I think its a clear case of "our logs dont show anything wrong".
For me the 3 bugs are: 1) Drone folders not saving all the time (usually when folders made in space, happens on 2 pc's, one running XP other running Vista)
^- Cant reproduce, funny enough I couldnt either but since then has happened to me a bunch of times.
2) Opening drone folders sometimes causes my client to completely lag out (note this is +280 drones in 8 folders)
^- Not enough information (3 log files, and description of what happens), started since latest patch.
3) Uncloaking with cloak active if you press your cloak immediately after jumping into a system using a cyno.
^- Need log files. Seriously, get a carrier/ms jump into a new system and smack cloak straight away, within 30s you'll decloak but your cloak will still be active. Now I have to waste liquid ozone + oxygen iso's on this.
But now that you mention it, I did jump into a system once in Vista when my corp members had smacked a cyno to kill some baddies and I CTD'd several times in a row. Perhaps related, I sure hope it was a one time deal though.
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Imhothar Xarodit
Minmatar Wolverine Solutions Interstellar Alcohol Conglomerate
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Posted - 2007.09.03 15:05:00 -
[5]
This is also driving me crazy. How many bug reports have I submitted where the answer was "not reproducable" or "need more details" where it is impossible to give more details and more detailed reproduction steps.
It would be of much better help if we got in the answer what happened while reproducing the bug, or where the reproduction steps of the GM differ from what we write in the bug report, or if there are parts of the bug report which aren't clear enough etc.
"It is not reproducable" is like if you were telling me: "You are bothering us with non-existent bugs and are lying".
Very frustrating when all you want is to help
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Virrago
ISD BH Interstellar Services Department
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Posted - 2007.09.03 15:26:00 -
[6]
The "non-reproducible" trash option is a generic reply and isn't specific enough to tailor every bug report. We test bug reports on the singularity test server which has a higher build. If we can not reproduce the issue on there then we use that trash option.
[Bug Report Here] - [How to write a good bugreport] - [Contact Us]
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Bishman82
Racketeers
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Posted - 2007.09.03 15:58:00 -
[7]
i did 2 bug reports and 1 was from sisi, but today they have put a new patch on Sisi and the crash does not happen to me any more.
Was the cause of the problem found and fixed or has it been fixed by accident?
Anyway, whatever was changed in the patch on sisi today has fixed the CTD with vista, so far.
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CCP Tryphon
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Posted - 2007.09.03 16:01:00 -
[8]
Hi,
I will comment on a couple of the questions raised in this thread, and elaborate on what Virrago has said:
Firstly, it may be easily reproducable on your system, with your account, with your character. And unless you have a really hot sister we can't always come to your house to test it on your machine.
Secondly, It is very rarely CCP employees that reply to Bug Reports. This means nobody from QA or GM. It is the Bughunters in general that will reply to your reports.
Thirdly, Bug reports that are trashed asking for more information do not require you to make a new BR, you simply edit the original using the button supplied, and it will be sent back to the bughunters.
Hope this helps.
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CCP Mindstar
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Posted - 2007.09.03 16:02:00 -
[9]
Originally by: CCP Tryphon Firstly, it may be easily reproducable on your system, with your account, with your character. And unless you have a really hot sister we can't always come to your house to test it on your machine.
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Bishman82
Racketeers
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Posted - 2007.09.03 16:11:00 -
[10]
What about the test patch on sisi a few hours ago? Was that an update to the sound engine because whatever was changed has fixed the problem on my machine at least.
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JoeSomebody
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Posted - 2007.09.03 16:17:00 -
[11]
Edited by: JoeSomebody on 03/09/2007 16:18:22 i have exactly the same problem as Bishman82
edit: and yes, i run vista as well (not sure if it is the cause tho)
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CCP Mindstar
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Posted - 2007.09.03 17:33:00 -
[12]
Originally by: Bishman82 Edited by: Bishman82 on 03/09/2007 16:40:09 What about the test patch on sisi a few hours ago? Was that an update to the sound engine because whatever was changed has fixed the problem on my machine at least.
No, it's doing it again now.
We are working on it
Disabling Audio is a temporary fix that has worked for me.
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Cornucopian
Gallente Dutch Omega United Freemen Alliance
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Posted - 2007.09.03 19:00:00 -
[13]
I have the same problems, as well as a corpmate of mine who has vista, the client crashes without any errors to desktop when warping to a system with pew pew, it also does this when warping with an acceleration gate.
any new info? ----------------------------------------------- "post with your main. delete your alt, you sad little exploiting metagamer."
Originally by: Royaldo
complete win by Cornucopian!
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A'tarius
Interstellar Alcohol Conglomerate
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Posted - 2007.09.03 21:39:00 -
[14]
Originally by: CCP Tryphon Firstly, it may be easily reproducable on your system, with your account, with your character. And unless you have a really hot sister we can't always come to your house to test it on your machine.
What about free beer?
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JoeSomebody
No Trademark The OSS
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Posted - 2007.09.03 22:00:00 -
[15]
Originally by: CCP Tryphon Firstly, it may be easily reproducable on your system, with your account, with your character. And unless you have a really hot sister we can't always come to your house to test it on your machine.
no offence, but have you guys heard about error logging? Even just a stack trace can tell alot about whats going on... Otherwise you can't reproduce it - so now what? let leave it unfixed?
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Simmith
Royal Geographic Society Safe And Fun Environment
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Posted - 2007.09.04 00:41:00 -
[16]
The real question is what do you do with bugs that are not reproducable. Things that happen once in a while. There are bugs that are in fact due to race conditions and other seemingly random conditions.
Like for instance the jump button in the selected object in overview that sometimes does not-a-thing. I know its there, I just have no clue as to how to reproduce it.
What does CCP do with bug reports that cannot be reproduced? No such bugs exist?
LP Store Database | ME Evaluator |
Valandril
Caldari Resurrection R i s e
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Posted - 2007.09.04 07:19:00 -
[17]
Its funny, i wrote it exacly in steps, what to do, and still i got that its not reproducible ---
Battlecarriers ! |
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CCP Mindstar
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Posted - 2007.09.04 11:31:00 -
[18]
Originally by: JoeSomebody
Originally by: CCP Tryphon Firstly, it may be easily reproducable on your system, with your account, with your character. And unless you have a really hot sister we can't always come to your house to test it on your machine.
no offence, but have you guys heard about error logging? Even just a stack trace can tell alot about whats going on... Otherwise you can't reproduce it - so now what? let leave it unfixed?
We have an excellent error logging program called logserver. You can find out how to use it here! Additionally, if your game client crashes while using it a full crash dump file is generated, and logserver will tell you the location of that file. This output is extremely useful when looking into a potential bug. Even if we can't reproduce it here, a crashdump can often give a very good idea of where a problem occurs.
The fact is, not all bugs can be reliably reproduced on every machine, as they may relate to a very specific piece of hardware or driver version. As such, we strongly encourage players to submit actual information in the form of logserver files, crashdumps and dxdiags alongside their bug report if they do find a bug.
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Chruker
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Posted - 2007.09.04 13:01:00 -
[19]
Edited by: Chruker on 04/09/2007 13:00:53 How about a rule that says that ex. 2 or 3 BH need to mark a bugreport as non-reproducable. I have several bugreports which have had ALL the information, but where they came back with non-reproducable.
Example: ID: 42798
Title: The text for an empty loyalty point list says research
Description: If your character doesn't have any loyalty points with any corporation, then the text on the LPS list in the Journal says: You aren't performing any research
Reproduction Step: - Have a character with no LPs anywhere - Open Journal -> Agents -> LPS - Read text
Attached file: http://junk.chruker.dk/files/screenshots/eve_online/lp_list_says_research.jpg
When a bugreport like that comes back with not reproducable I can only scratchs my head and think what the heck was that BH drinking.
----- http://games.chruker.dk/eve_online ----- Top wishes: - No daily downtime - Faster training on sisi - Speedup IGB table rendering |
Chruker
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Posted - 2007.09.04 13:10:00 -
[20]
Another one which is a bit harder to reproduce is with the eccoing of certain sound effects.
ID: 43072 Title: Sound eccoes =============== Description: I'm experiencing eccoes of certain sound effects. The attached logserver output should show the repeats. =============== Reproduction Steps: ecco_from_missile_fire.lbw: - Have an active target (I was 50 km away) - Activate a torpedo launcher (and deactivate it again to easily hear the repeat) - As the torpedo is launches there is the normal launch sound. - However 5-7 seconds after it the exact same launch sound plays again. - The same is the case when the torpedo explodes. The normal explosion is heard. - Then 5-7 seconds later it is played again.
Note: both eccoes doesn't display any graphics, so they are clearly not suppose to be there. =============== ecco_from_warp_explosion.lbw: - Be in a system where you have to spend more than 8 seconds at full warp (this will make it easier to hear) - Go to warp like normal - When you get to the full warp speed you hear that warp explosion. - And that explosion is then played again those 5-7 seconds later. =============== Computer: I've included my DxDiag.txt in the zip. However I doubt that it is a computer problem, since it doesn't happen with the TQ build. And more importantly it doesn't happen with a lot of other sound effects. =============== Attached: A zip-file with the two logserver output, and the output from DxDiag
While I can understand that some BH can't reproduce that, I would really hope that the logserver output is looked at by somebody that knows how to read them. I was able to find the repeating effects in the logserver output, and confirm the delay.
----- http://games.chruker.dk/eve_online ----- Top wishes: - No daily downtime - Faster training on sisi - Speedup IGB table rendering |
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Chruker
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Posted - 2007.09.04 13:21:00 -
[21]
Edited by: Chruker on 04/09/2007 13:25:00 Dreading how those examples were handled I'm holding off reporting some other bugs, which can be even harder to explain.
Examples: Crashing to desktop when warping to a location where a certain sound effect is played. This includes repeated crashes when returning from the emergency warp, just like the others reported in this thread. I got two logserver outputs with crashes and the crash dump files... but... This bug even caused my computer to crash with a BSOD. But then I disabled sound hardware accelleration using the ingame option. So now it just crashes to desktop, and I'm able to grab the logserver output.
Other example is the tractor beam. When you activate it on a wreck for the first time, the can and tractor beam is initially moved to the sun for a split second, then it snaps back to the original location and starts travelling towards you. My gutt says that the clients is missing the coordinates for the wreck until it hears back from the server. However it starts displaying the beam immediately.
Another one. Rats firering missiles after you even when you are way out of their range. The missiles themselves (ie. the bright lights) dissapear at their max. range. However after a while (= distance / velocity) they appear to impact your ship with both sound, graphics and the damn shaking effect.
----- http://games.chruker.dk/eve_online ----- Top wishes: - No daily downtime - Faster training on sisi - Speedup IGB table rendering |
JoeSomebody
No Trademark The OSS
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Posted - 2007.09.04 14:20:00 -
[22]
Originally by: Chruker
Other example is the tractor beam. When you activate it on a wreck for the first time, the can and tractor beam is initially moved to the sun for a split second, then it snaps back to the original location and starts travelling towards you. My gutt says that the clients is missing the coordinates for the wreck until it hears back from the server. However it starts displaying the beam immediately.
Another one. Rats firering missiles after you even when you are way out of their range. The missiles themselves (ie. the bright lights) dissapear at their max. range. However after a while (= distance / velocity) they appear to impact your ship with both sound, graphics and the damn shaking effect.
yet again, i confirm both on my machine
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Valandril
Caldari Resurrection R i s e
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Posted - 2007.09.04 15:13:00 -
[23]
Chrunker: i know this feeling, and i 100% support your idea to have couple bughunters to close bug, or just give us rating system like with petitions. I had to post bugreport 3 or 4 times till bughunter actualy tested it and makred as "attacked to defect". I was like lol, i included log every time and reproduction steps. ---
Battlecarriers ! |
Anaalys Fluuterby
Caldari
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Posted - 2007.09.04 16:09:00 -
[24]
I petitioned 3 stuck encounter sites in my home system. They were cleaned out EVERY night for 3 weeks on end. The response? "Not reproducable".
So I log in, go to the system and guess what? They were still there.
Irritating thing is those same 3 sites were in multiple systems around me and none of them every went away either. At least they seem fixed after 2.2
Originally by: CCP Chronotis
Since this thread continues to fight against the people who derail it into the macro miners witchhunt. I will move it to features and ideas discussion where ...
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JoeSomebody
No Trademark The OSS
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Posted - 2007.09.04 17:27:00 -
[25]
Edited by: JoeSomebody on 04/09/2007 17:28:49
Originally by: CCP Mindstar
We have an excellent error logging program called logserver. You can find out how to use it here! Additionally, if your game client crashes while using it a full crash dump file is generated, and logserver will tell you the location of that file. This output is extremely useful when looking into a potential bug. Even if we can't reproduce it here, a crashdump can often give a very good idea of where a problem occurs.
The fact is, not all bugs can be reliably reproduced on every machine, as they may relate to a very specific piece of hardware or driver version. As such, we strongly encourage players to submit actual information in the form of logserver files, crashdumps and dxdiags alongside their bug report if they do find a bug.
hmmm... i never even touched that logserver thing, but i did get dump files generated when i was crushing... are you sure those related? Also when i submitted petition regarding the crash when you come out of warp, I asked gm if I should somehow include those... well, he just ignored it with his "clear your eve cache and bla..", which btw didn't fix a thing. So my take on this is that CCP should start acting a little less like if player have to repeatedly PROVE you that bug exists.
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Imhothar Xarodit
Minmatar Wolverine Solutions Interstellar Alcohol Conglomerate
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Posted - 2007.09.04 20:02:00 -
[26]
Edited by: Imhothar Xarodit on 04/09/2007 20:02:14 I understand the issue with reproducing bugs which are related to specifi hardware, like the sound issues etc.
But on the other hand, when I get the "not-reproducable" answer on a bug where, say, the interface is showing wrong numbers or is behaving strange, you cannot say a wrong table entry is machine dependant.
And as Virrago said, bugs are being reproduced on Sisi... So, you know what version the bug submitter used, so tell us the bug is not reproducable on the test/internal server if the bug was occuring on TQ.
I have a few bug reports mainly regarding the UI, where I got the "not reproducable" answer, thus the BR is "filtered" but stil present on test and live server.
One example: Bug Report ID 42784: All 3 Exhumers have the same base shield resistances. But according to the ship descriptions, the Hulk should have more then the other 2, as they miss the "7.5% resistance per mining barge level". Heck, I even put in a screenshot showing all 3 ships in a row and stil get the "not reproducable" trash answer.
How do you think one feels after something like this?
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Chruker
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Posted - 2007.09.04 22:17:00 -
[27]
Originally by: Imhothar Xarodit One example: Bug Report ID 42784: All 3 Exhumers have the same base shield resistances. But according to the ship descriptions, the Hulk should have more then the other 2, as they miss the "7.5% resistance per mining barge level". Heck, I even put in a screenshot showing all 3 ships in a row and stil get the "not reproducable" trash answer.
I noticed that too when I bought my first tech 2 assault frigate. However I just thought, damn then it isn't 85% resistance * the frigate bonus mentioned in the description. Oh well, they probably meant the 'bonus' was the increase in resistancy from the regular frigate to the assault frigate.
But I see your point with the Hulk. All they Exhumers have the same resistancies when you do show info on them from ex. the market browser. And that is the exact same resistancies the Hulk has when you fly it.
----- http://games.chruker.dk/eve_online ----- Top wishes: - No daily downtime - Faster training on sisi - Speedup IGB table rendering |
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