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Author |
Thread Statistics | Show CCP posts - 5 post(s) |
Arthur Kynan
Banana Republic Corporation
0
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Posted - 2012.01.11 14:11:00 -
[1] - Quote
For a paid game. 10 days is way too long to wait. |
Patient 2428190
DEGRREE'Fo'FREE Internet Business School
17
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Posted - 2012.01.11 14:18:00 -
[2] - Quote
Its hard work to copy and paste "The logs show nothing, go f*ck yourself" |
Grateler
The People's Liberation Front of Offugen
9
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Posted - 2012.01.11 14:24:00 -
[3] - Quote
Ive opened 3 petitions in the last week, all sorted within 24 hours.
Guess it depends on the issue, but 10 days is too long if no reply at all. |
Naga Elohim
Modern Mining Industries Space Mongolians
2
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Posted - 2012.01.11 14:32:00 -
[4] - Quote
u mad bro? |
NeoShocker
Interstellar eXodus BricK sQuAD.
92
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Posted - 2012.01.11 14:45:00 -
[5] - Quote
Well, I dunno about you, but I did send quite a bit of petitions, and all replied within a day to few days. Like someone says, it does depend on the issues. |
DeMichael Crimson
Republic University Minmatar Republic
951
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Posted - 2012.01.11 14:52:00 -
[6] - Quote
As others have stated, the amount of time depends on type of petition and the circumstances involved.
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My Neutral Toon
Knights Who Til Recently Said Ni
2
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Posted - 2012.01.11 15:05:00 -
[7] - Quote
Were you at least semi polite in your petition? a lot of people get upset and write pretty rude petitions. Those generally get ignored or denied. |
Petrus Blackshell
Rifterlings
205
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Posted - 2012.01.11 15:07:00 -
[8] - Quote
Been waiting almost a week on my last petition as well. Normally the GMs are pretty prompt about answering. They must be overloaded again. |
Barakkus
1484
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Posted - 2012.01.11 15:24:00 -
[9] - Quote
NeoShocker wrote:Well, I dunno about you, but I did send quite a bit of petitions, and all replied within a day to few days. Like someone says, it does depend on the issues.
I have a feeling it also depends on your attitude. Don't be an ass and petitions are more likely to get answered faster. http://youtu.be/yytbDZrw1jc |
RaTTuS
BIG Gentlemen's Agreement
169
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Posted - 2012.01.11 15:31:00 -
[10] - Quote
What are you petitioning and what area did you put it in http://eveboard.com/ub/419190933-134.png
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GM Spiral
Game Masters C C P Alliance
90
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Posted - 2012.01.11 15:36:00 -
[11] - Quote
Customer support has been in a bit of a rough spot following the holidays and we are working as hard as we can to get things under proper control again. Ten days is not a service level we wish to establish as normal and this has been brought to the attention of the Support Overmind. Senior Game Master | EVE Online Customer Support Team | Info Group | CCP Games
Helping capsuleers since 2004. |
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ariana ailith
Aribar Conglomerate
31
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Posted - 2012.01.11 15:40:00 -
[12] - Quote
It appears that you need more GM's.
I'm looking for a job... Yes i'm very serious.
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Buruk Utama
Science and Trade Institute Caldari State
75
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Posted - 2012.01.11 15:43:00 -
[13] - Quote
Its 11 days into the new year, almost 2 weeks. You can no longer use the excuse of the "holidays" anymore. To keep using that line suggest that CCP customer service cannot catch up a submission queue worth a few "off" holidays in a reasonable amount of time. Guess what, while you were off on holiday and visiting family/friends so was most everyone else. I find it hard to believe that more people than usual logged on and simultaneously flooded your petition queue. |
Misina Arlath
Sinister Elite
2
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Posted - 2012.01.11 15:43:00 -
[14] - Quote
Support Overmind sounds like some type of Zergian... thing. |
Andski
GoonWaffe Goonswarm Federation
1511
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Posted - 2012.01.11 15:44:00 -
[15] - Quote
That's the GM team for you. |
My Neutral Toon
Knights Who Til Recently Said Ni
2
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Posted - 2012.01.11 15:45:00 -
[16] - Quote
ariana ailith wrote:It appears that you need more GM's.
I'm looking for a job... Yes i'm very serious.
go to CCP's main site. They have a place on their dedicated to CCP jobs. ...Can't. Tell. If ...Troll? Or Serious.... |
Jaroslav Unwanted
Brutor Tribe Minmatar Republic
1269
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Posted - 2012.01.11 15:46:00 -
[17] - Quote
Buruk Utama wrote:Its 11 days into the new year, almost 2 weeks. You can no longer use the excuse of the "holidays" anymore. To keep using that line suggest that CCP customer service cannot catch up a submission queue worth a few "off" holidays in a reasonable amount of time. Guess what, while you were off on holiday and visiting family/friends so was most everyone else. I find it hard to believe that more people than usual logged on and simultaneously flooded your petition queue.
They got extended holidays in CCP.. just to bugger off those people with "insanely important" petitions. |
Barakkus
1484
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Posted - 2012.01.11 15:48:00 -
[18] - Quote
Buruk Utama wrote:Its 11 days into the new year, almost 2 weeks. You can no longer use the excuse of the "holidays" anymore. To keep using that line suggest that CCP customer service cannot catch up a submission queue worth a few "off" holidays in a reasonable amount of time. Guess what, while you were off on holiday and visiting family/friends so was most everyone else. I find it hard to believe that more people than usual logged on and simultaneously flooded your petition queue.
It is quite possible that a lot of people took last week off since it was new years you know. So in effect, it's been 3 days since a lot of people got back to work, not 11. http://youtu.be/yytbDZrw1jc |
Petrus Blackshell
Rifterlings
205
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Posted - 2012.01.11 15:49:00 -
[19] - Quote
Barakkus wrote:Buruk Utama wrote:Its 11 days into the new year, almost 2 weeks. You can no longer use the excuse of the "holidays" anymore. To keep using that line suggest that CCP customer service cannot catch up a submission queue worth a few "off" holidays in a reasonable amount of time. Guess what, while you were off on holiday and visiting family/friends so was most everyone else. I find it hard to believe that more people than usual logged on and simultaneously flooded your petition queue. It is quite possible that a lot of people took last week off since it was new years you know. So in effect, it's been 3 days since a lot of people got back to work, not 11.
My whiny internet spaceship petition is more important than their holidays! I pay for this, you know! |
Morganta
Peripheral Madness The Midget Mafia
789
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Posted - 2012.01.11 15:50:00 -
[20] - Quote
ariana ailith wrote:It appears that you need more GM's.
I'm looking for a job... Yes i'm very serious.
you want entry level work at a company that just fired 20% of their staff due to economic concerns?
That does not seem particularly smart
The American public's reaction to the change was poor and the new cola was a major marketing failure. The subsequent reintroduction of Coke's original formula, re-branded as "Coca-Cola Classic", resulted in a significant gain in sales, leading to speculation that the introduction of the New Coke formula was just a marketing ploy |
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Barakkus
1484
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Posted - 2012.01.11 15:58:00 -
[21] - Quote
Morganta wrote:ariana ailith wrote:It appears that you need more GM's.
I'm looking for a job... Yes i'm very serious.
you want entry level work at a company that just fired 20% of their staff due to economic concerns? That does not seem particularly smart
Any job is better than no job at all unless it pays less than unemployment benefits would http://youtu.be/yytbDZrw1jc |
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GM Spiral
Game Masters C C P Alliance
90
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Posted - 2012.01.11 15:59:00 -
[22] - Quote
Buruk Utama wrote:Its 11 days into the new year, almost 2 weeks. You can no longer use the excuse of the "holidays" anymore. To keep using that line suggest that CCP customer service cannot catch up a submission queue worth a few "off" holidays in a reasonable amount of time. Guess what, while you were off on holiday and visiting family/friends so was most everyone else. I find it hard to believe that more people than usual logged on and simultaneously flooded your petition queue.
With less man power over the holidays, follow up from the Crucible deployment and the unfortunate circumstances regarding the holiday gift program we have taken longer to recover from the holiday period than expected. The gift program being the main contributor to the current situation. As stated, we do not wish to establish something as ludicrous as ten or eleven days as being normal response time. Our goal was and still is to try to respond to all petitions within 24 hours. We will continue trying to do so until that goal is met.
For those inquiring about CCP jobs: http://www.ccpgames.com/en/jobs Senior Game Master | EVE Online Customer Support Team | Info Group | CCP Games
Helping capsuleers since 2004. |
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Grateler
The People's Liberation Front of Offugen
10
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Posted - 2012.01.11 16:01:00 -
[23] - Quote
Buruk Utama wrote:Its 11 days into the new year, almost 2 weeks. You can no longer use the excuse of the "holidays" anymore. To keep using that line suggest that CCP customer service cannot catch up a submission queue worth a few "off" holidays in a reasonable amount of time. Guess what, while you were off on holiday and visiting family/friends so was most everyone else. I find it hard to believe that more people than usual logged on and simultaneously flooded your petition queue.
To be fair most of the Christmas celebrating planet took the week or longer off. Last week was still very quiet and people still taking time off by the lack of traffic on the road.
The GMs take it off, the players take it off. So even more players are at home than normal and less CCP staff at work. Bound to be backlogs.
They admit its not acceptable and are working on it. No point in staffing up for the abnormal.
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ariana ailith
Aribar Conglomerate
31
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Posted - 2012.01.11 16:03:00 -
[24] - Quote
Just watch me... Soon i'm CEO ;) |
Petrus Blackshell
Rifterlings
205
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Posted - 2012.01.11 16:08:00 -
[25] - Quote
ariana ailith wrote:Just watch me... Soon i'm CEO ;)
Somehow I don't think "I plan to replace my superiors" makes for a very good job interview |
Zleon Leigh
50
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Posted - 2012.01.11 16:10:00 -
[26] - Quote
I've never understood the stupidity of scheduling any kind of product release near a major calendar event, such as holidays and company fiscal year end. Winter lasts for several months. Either move the release to November or to February.
As far as the taking care of the gift backlog - put 'em at the bottom of the queue. Bugs are much more important. Incarna - Newest business example of mismanaged capital.
CCP - Continuing to gank independent PI producers every day |
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GM Spiral
Game Masters C C P Alliance
90
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Posted - 2012.01.11 16:14:00 -
[27] - Quote
Zleon Leigh wrote:As far as the taking care of the gift backlog - put 'em at the bottom of the queue. Bugs are much more important.
The gifts are already sorted, sorry.
Senior Game Master | EVE Online Customer Support Team | Info Group | CCP Games
Helping capsuleers since 2004. |
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Rel'k Bloodlor
Mecha Enterprises Fleet
56
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Posted - 2012.01.11 16:33:00 -
[28] - Quote
CCP is hiding an Over mind no wonder you guys had a jokulhaups |
ITTigerClawIK
Galactic Rangers Galactic-Rangers
63
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Posted - 2012.01.11 19:01:00 -
[29] - Quote
Back in my day we used to get a response to our petitions in under an hour.
God i feel old after saying that. :( |
Petrus Blackshell
Rifterlings
205
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Posted - 2012.01.11 19:02:00 -
[30] - Quote
ITTigerClawIK wrote:Back in my day we used to get a response to our petitions in under an hour.
God i feel old after saying that. :(
Still happens with "Stuck" petitions as those are the "emergency" ones. The others are presumably non-urgent. |
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