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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Ecko Nolen
Siberian Squad Siberian Squads
0
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Posted - 2017.05.05 16:04:06 -
[1] - Quote
Greetings everyone. I want to tell you my story that can happen with anyone and I'm seek for your help and attention. I'm played eve since 2009. I'm tried various type of gameplay, highsec, lowsec, nullsec, wh-space. Untill that day. 12.04.2017 my account was hacked. My character SP was sucked down and carrier was refined just for fun. Many of you can say "hah, you should't share your account", but I didn't. I'm never gived my account to anyone and never break EULA.
Seeking for help I'm open petition(#408335) 13.04.2017. I'm describled my problem, attached screenshot with account log access where you can see that someone from german ip granted access to my account ( http://imgur.com/a/mVmsl ). That some guy tried to buy plex with my attached card ( http://joxi.ru/Dr8Pg04ie8Qpr6 ) but gladly there was no money on it. All this I'm described in my petition.
My petition was answered by GM Aisling. He asked all my personal data. That was 24.04.2017 and that day I'm provided all he asked and since that point I'm recieve only silence. 11 days after my petition 25.04.2017 I'm lost access to my account. I'm ask again for help, but still recieve only silence.
28.04.2017 I'm open new petition (#417806) where asked to involve senior GMs, but 04.05.2017 they was closed without answer. After almost a month I'm still sit here wihout an answer. CCP closed my account and ignore me. I'm have nothing left but to seek attention for my problem in public. Cause that story may be happened to you someday. I'm love EVE-online and don't want to end my story that way.
Link to reddit: |
Ecko Nolen
Siberian Squad Siberian Squads
0
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Posted - 2017.05.05 16:05:53 -
[2] - Quote
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Xylem Viliana
another shell corp mk3
402
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Posted - 2017.05.05 16:30:07 -
[3] - Quote
cases like this take research, but be careful about openly discussing these things, as it can be a breach of forum rules. CCP will need to do digging, they wil get back to you and they do treat account/character theft very seriously, in a way its a shame they couldnt buy plex, as then could also be classed as fraud in a RL sense a matter with which can be taken up with the authorites in some cases |
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CCP Falcon
13711
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Posted - 2017.05.05 16:35:35 -
[4] - Quote
If you have support tickets open regarding this, please wait for a response.
It's not a good idea to post on the forums about this.
CCP Falcon || EVE Universe Community Manager || @CCP_Falcon
Happy Birthday To FAWLTY7! <3
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