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Thread Statistics | Show CCP posts - 5 post(s) |
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GM Spiral
Game Masters C C P Alliance
29
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Posted - 2011.12.26 13:49:00 -
[1] - Quote
This is a re-post of my reply to this thread. Posted here in hopes of greater visibility.
Please do not hesitate to forward this to friends, corpmates or alliance buddies that may have missed out.
In regards to the CCP Holiday Gifts:
- The deadline for redeeming the CA-1 implant was at 23:59 on the 5th of December
- The deadline for redeeming the CA-2 implant was at 23:59 on the 21st of December
- The deadline for choosing a gift was at 23:59 on the 21st of December.
- The Neural Remap gift was scripted to be given out at 14:00 on the 22nd of December. It was automatically applied to the highest skill point character on the account.
- Other gifts chosen were made available through the redeeming system at 00:00 on the 22nd.
We are aware of a large number of players that were fully eligible for the holiday gifts but either never chose a gift or did not redeem them in time. The implants were automatically added to your account's redeeming system, but were set to expire after a set date. The Choose A Gift program was facilitated through the Account Management pages on the EVE Online website.
The current situation is not the way we would have wanted it to be as the gifts are supposed to be something nice and fun for the holidays and not a tool of discord. This may have happened due to the time set for the deadlines, communication could perhaps have been improved or any other number of things. But we do know that less people received their holiday gift than should have. We are looking into possibilities to amend this in some manner. We'll be updating with further news later in the week.
In the meantime, if you missed out on the holiday gifts for any reason then please send us a petition. We are trying to be as accommodating as we can over the holidays in regards to the holiday gifts.
- Submit the petition to the Billing category under Reactivation Offers.
- If you have more than one account affected, list all of them in a single petition.
- If you wish for the Neural Remap, list the character to receive them on each account claiming that option.
Please let your friends, corpmates and alliance buddies know that we are helping with this if they missed out!
On behalf of EVE Online Customer Support I would like to wish you all happy holidays. Senior Game Master | EVE Online Customer Support Team | Info Group | CCP Games
Helping capsuleers since 2004. |
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GM Spiral
Game Masters C C P Alliance
33
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Posted - 2011.12.28 08:47:00 -
[2] - Quote
Ralnik wrote:GM Spiral wrote:
The Neural Remap gift was scripted to be given out at 14:00 on the 22nd of December. It was automatically applied to the highest skill point character on the account. I wish I would have known it was going to work in this manor. I wanted my remaps to go to chars I'm currently training have less SP's. Instead the remaps went to two chars I didn't want them to go to. Both of which I have plans to sell in the next month or two, kinda not doing much for me. Is there anyway to get the remap move to the chars I wanted it to go to?
Yes, petition as outlined in the OP. :) Senior Game Master | EVE Online Customer Support Team | Info Group | CCP Games
Helping capsuleers since 2004. |
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GM Spiral
Game Masters C C P Alliance
33
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Posted - 2011.12.28 08:49:00 -
[3] - Quote
myFORUMalt alts wrote:Hey, Im confused about something. When i heard that one offer was expiring i thought it was the original implant that came out with the crucible expansion. So, the 21st deadline approached and i claimed an implant. little did i know that the neural remap had to be claimed on a website instead of through eve itself, and little did i know that the ca-1 implant had expired 15 days prior, and i dont remember any notification for that. So now i have 2 ca-2 implants, no neural remaps and still confused on why ccp would go outside the game to do this. Its like getting fisted twice, if i was gunna get screwed into implants im never gunna use, i should have atleast get four. I think the real question is, why would our holiday gifts expire, ever, and why before the holiday? I mean, why have any expiration date. Im just mad, and trolling over my own stupid moves, but i was really looking forward to an extra neural remap
that is all
I can't comment on how things should or should not have been, but please send us a petition and we'll see what we can do for you.
We're sorry that we can't respond to everyone immediately, but rest assured that you will be responded to. Senior Game Master | EVE Online Customer Support Team | Info Group | CCP Games
Helping capsuleers since 2004. |
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GM Spiral
Game Masters C C P Alliance
47
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Posted - 2011.12.29 16:23:00 -
[4] - Quote
The OP has been updated with new information. Senior Game Master | EVE Online Customer Support Team | Info Group | CCP Games
Helping capsuleers since 2004. |
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GM Spiral
Game Masters C C P Alliance
84
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Posted - 2012.01.05 12:27:00 -
[5] - Quote
Sorry for the delay for further updates.
We received significantly more petitions related to this than expected. We are looking for ways to tackle this in a fair manner for all involved. There will be delays in responses to those that petitioned for the gifts, but rest assured that all petitions will be responded to.
Thank you for your patience. Senior Game Master | EVE Online Customer Support Team | Info Group | CCP Games
Helping capsuleers since 2004. |
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