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Author |
Thread Statistics | Show CCP posts - 22 post(s) |
Erika Haynsworth
Hynix Galactic Industry
0
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Posted - 2016.08.16 21:26:01 -
[91] - Quote
I'll add a +1 to the client lock-up in stations. My client will freeze completely for a minute or two and then recover every 5 or so minutes. I'm also sadly in the AMD boat (Sapphire Vapor-X HD7950 3G, AMD FX-8350 Eight Core 4.0Ghz)
I also get the performance loss in clouds since they were changed, although I haven't tested it in this release due to the above issue.
I can still station trade though :) |
Fiandus
Deep Core Mining Inc. Caldari State
0
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Posted - 2016.08.17 15:38:59 -
[92] - Quote
Spec for the audio bug: Operating System: Windows 7 Professional 64-bit, SP1 Motherboard : MSI Z97 Gaming 3 (Realtek Sound onboard!) Processor: Intel(R) Core(TM) i7-4790K Video card : Saphire Tri-X Radeon R9 290X Sound card : ASUS Xonar D1 PCI 7.1 Audio Card
If I am ingame and start playing a youtube video outside of the game (with xonar as default device) I don't hear the sound of the video until I activate OR unactivate ANY Sound Device (with asus xonar always as default device). When the video ends and I start watching a new video, I have no sound again UNTIL I activate OR unactivate any sound device again. So it doesn't matter which device! And it doesn't matter if I activate or unactivate it. |
Jared Tobin
Bloodstone Industries B.S.I.
290
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Posted - 2016.08.17 20:59:33 -
[93] - Quote
CCP RealX wrote:I'd really appreciate getting the complete machine specs on all the computers that are having the problem to try to narrow it down and get a reliable test scenario. You can enable/disable playback on any device and get audio back on all programs.. I have a unique setup producing the same "audio issue" but as I also use my system as a music studio, I actually don't have a sound card, per se. Hopefully this will be a unique machine spec breakdown for you, though it, too, is a Windows 7 Professional 64-bit:
MY SPECS FOR AUDIO ISSUES: Operating System: Windows 7 Professional, SP1 (64-bit) Motherboard : MSI MS-7374 Processor: AMD Phenom II X2 545 Processor (3.00 GHz) Video card : NVIDIA GeForce GTX 650 (4096 MB, Dedicated 2048 MB GDDR5) DirectX: 11.0 Soundcard: NONE! Sound: M-Audio ProFire 610 studio unit connected via IEEE 1394 Bus M-Audio Driver version: 5.10.0.5084 (most current for Win7Pro64)
I do hope you guys fix this soon. I can not hear ANYTHING loaded "before" or "after" Eve Launcher has loaded. Also, I cannot hear a second account after the game's first character has loaded. |
Tipa Riot
Federal Navy Academy Gallente Federation
2761
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Posted - 2016.08.18 15:05:02 -
[94] - Quote
CCP Darwin wrote:Rivr Luzade wrote:You need to do something about the new cloud rendering. While it looks nice and has fixed some issues (for instance in the Forsaken Rally Points, the cloud does not flicker any longer), it causes unbearable frame rate drops in other areas like the Independence (both rooms with their huge red clouds) or the L4 mission "Desperate Maneuvers". The new clouds have generally performed better in our in-house testing, but certain mission and deadspace sites have authoring issues that cause frame rate drops, so please bug report them as you see them. I'll point your message out to the devs who are keeping an eye on this so we can arrange to take a look at those specific sites you mention. (Edit: The content team is aware of those issues and will have a look at the cloud authoring in both of those sites.) Also, to people here who are reporting general cloud performance issues: If you are having this problem, please bug report that from within client so we can see a snapshot of your hardware and software configuration. Thanks for looking into, have bug reported it, link you can find earlier in this thread. Also I want to point out, that this is a general issue with all clouds since the patch. Some better (30-45fps), some worse (below 15fps), most about 20-25fps. The worst I found so far is "Serpentis Haunted Yard".
This is really an issue, as I'm PvPing often in sites/anomalies, which forces me to emergency switch to low shaders to be able to fight (effects off requires a session change). It was not an issue before the patch (means performance loss didn't impact the play).
I'm my own NPC alt.
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CCP Antiquarian
C C P C C P Alliance
182
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Posted - 2016.08.18 17:12:32 -
[95] - Quote
Investigation bears fruit!
The audio issue is due to the Asus card trying to run at a sample rate not supported by EVE.
Setting the Asus device to run at 48khz at any bit depth will correct the issue.
This problem is constrained exclusively to Windows 7 64-bit.
"Singularity pilots are helpful pilots."
@CCP_Antiquarian - for immediate fulfillment of your archaic social media needs.
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Mastarius Zarr
Archaic smile Weyland Industries.
0
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Posted - 2016.08.18 17:33:17 -
[96] - Quote
CCP Antiquarian wrote:Investigation bears fruit!
The audio issue is due to the Asus card trying to run at a sample rate not supported by EVE.
Setting the Asus device to run at 48khz at any bit depth will correct the issue.
This problem is constrained exclusively to Windows 7 64-bit.
Didn't help
Have set 48khz in Xonar DX Audio Center - and still no sound outside eve. |
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CCP Antiquarian
C C P C C P Alliance
182
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Posted - 2016.08.19 15:02:25 -
[97] - Quote
Mastarius Zarr wrote:Didn't help
You can really harsh a mellow, friend.
Investigation continues.
"Singularity pilots are helpful pilots."
@CCP_Antiquarian - for immediate fulfillment of your archaic social media needs.
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Fiandus
Deep Core Mining Inc. Caldari State
0
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Posted - 2016.08.19 16:15:34 -
[98] - Quote
Quote:The audio issue is due to the Asus card trying to run at a sample rate not supported by EVE.
It worked perfectly well before the patch. I doubt that the fix for the problem is "change your soundcard settings"..even if this would have been working. |
Samsara Nolte
Random Thinking Union Random Thinking
61
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Posted - 2016.08.19 19:48:13 -
[99] - Quote
CCP Antiquarian wrote:Investigation bears fruit!
The audio issue is due to the Asus card trying to run at a sample rate not supported by EVE.
Setting the Asus device to run at 48khz at any bit depth will correct the issue.
This problem is constrained exclusively to Windows 7 64-bit.
This workaround fixed the problem for me - thx |
Drazz Caylen
Team-Pyro Industries
17
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Posted - 2016.08.20 03:16:39 -
[100] - Quote
CCP Antiquarian wrote:Investigation bears fruit!
The audio issue is due to the Asus card trying to run at a sample rate not supported by EVE.
Setting the Asus device to run at 48khz at any bit depth will correct the issue.
This problem is constrained exclusively to Windows 7 64-bit.
Damn I'm late to the party, I was about to say "but it works with my Asus Xonar D1 just fine" until I realized, it might simply be due to this being an older card. Then I checked that option and it already was on 48Khz.
HOWEVER.
Setting it to anything ABOVE 48Khz mutes all sound outside again, even if all other audio devices are disabled. So while I appreciate the effort for the quick and dirty fix, I do hope we get a real solution that doesn't require any hands-on tampering. For me it is an unforgiving time for this bug to happen, because I was actually looking forward to switch to 96Khz playback rate with proper studio monitors soon. So I do hope this will be resolved by christmas 2016 :P
Also, you might want to check what the system does with "exclusive audio control" because it seems there are some irregularities to it.
Additional info; this bug also retains when launching eve directly through the exefile in the bin folder, so it seems it's not something that is somehow magically connected to the launcher. Yes I know this goes contrary to what Jared Tobin said; "I do hope you guys fix this soon. I can not hear ANYTHING loaded "before" or "after" Eve Launcher has loaded. Also, I cannot hear a second account after the game's first character has loaded. " - but it is what it is. When I turn the sample rate back to 44KHz (aka the "non working" part), then I have sound while the launcher is loaded under Win 7 professional 64bit with an i7 6700K. It only ticks out when the actual game is loaded, not just the launcher.
So far I haven't found any troubles with other playback devices using the 48KHz sample rate, but I will let you know if one pops up.
Mastarius Zarr wrote:Have set 48khz in Xonar DX Audio Center - and still no sound outside eve. Try shutting down the Xonar audio center and then activate the 48KHz setting in the regular system mixer settings. Then check if it worked. If yes, then boot Xonar audio center and see if it accepted the system change. If not, swap setting on the audio exclusive mode and see if that changed anything (although I doubt it will). If that doesn't do anything, temporarily test if it works on your onboard soundcard or USB sound device, disabling your Xonar first. If that doesn't work either, mind sharing your computer specs? |
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Soltys
Brutor Tribe Minmatar Republic
146
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Posted - 2016.08.20 08:05:14 -
[101] - Quote
CCP Antiquarian wrote:Mastarius Zarr wrote:Didn't help You can really harsh a mellow, friend. Investigation continues.
Well the workaround works fine (maybe he set it in xonar panel instead in windows properties ? these are two different things).
So for other folks:
You must set the frequency for shared mode in windows. Not in xonar panel.
Jita Flipping Inc.: Solmp / Kovl
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Mastarius Zarr
Archaic smile Weyland Industries.
0
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Posted - 2016.08.20 09:02:47 -
[102] - Quote
Drazz Caylen wrote:Try shutting down the Xonar audio center and then activate the 48KHz setting in the regular system mixer settings. Then check if it worked. If yes, then boot Xonar audio center and see if it accepted the system change. If not, swap setting on the audio exclusive mode and see if that changed anything (although I doubt it will). If that doesn't do anything, temporarily test if it works on your onboard soundcard or USB sound device, disabling your Xonar first. If that doesn't work either, mind sharing your computer specs?
Oh dear, THANKS a lot, man! Sound appears after setting 48khz in Windows settings, though i didn't check if it works with second eve window, but I can play eve now, WHEEE!! |
Klepto Giggio
Warriors Of Hades
0
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Posted - 2016.08.20 19:32:39 -
[103] - Quote
Every Cloud I have encountered, whether it be a WH gas site, or a WH sleeper site with clouds, has the detrimental effects described previously.
Windows 10 Pro, 64 bit Intel core i7-2600 @3.40 GHz 16GB RAM AMD Radeon HD 5700 series
at this point i have just set my graphics to "******" in order to be able to function normally in the game. Before the patch, everything was set to max with zero issues.
I'm not sure what you guys did to "improve" cloud rendering, but you went the other way with the end result.
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Circumstantial Evidence
352
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Posted - 2016.08.20 21:19:23 -
[104] - Quote
Client lags when saving a new in-space location, when saved locations > 1000. The location saving lag had improved in a patch prior to the current one, but seemed to return in the most recent patch. |
Titansmasher
Rabble Inc. Rabble Alliance
1
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Posted - 2016.08.20 22:50:47 -
[105] - Quote
The Venerable (Force Auxillary) and Vanguard (Carrier) Serpentis capital ships are accessible through the skill certificates, Capital Armour Tanking being one of them. They have no icon, and the exact same stats/requirements as their respective Gallente capital ships, and dont show up on the "Required For" tab on any skills, making me think they arent meant to be there.
Also the 3 Serpentis capital ships arent showing up in the variations tab for the respective Gallente caps |
Jared Tobin
Bloodstone Industries B.S.I.
290
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Posted - 2016.08.20 23:51:54 -
[106] - Quote
CCP Antiquarian wrote:Investigation bears fruit! The audio issue is due to the Asus card trying to run at a sample rate not supported by EVE. Setting the Asus device to run at 48khz at any bit depth will correct the issue. This problem is constrained exclusively to Windows 7 64-bit.
This did nothing to solve my audio problem, since I'm set running (and always have run) everything at 44.1kHz. Also, I don't have an Asus card.
Again, my sound has always come from: M-Audio ProFire 610 studio unit connected via IEEE 1394 Bus running M-Audio Driver version 5.10.0.5084 (most current for Win7Pro64) at 44.1kHz - as it always has been this entire decade when using Windows 7 Pro, 64 bit |
Drazz Caylen
Team-Pyro Industries
17
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Posted - 2016.08.21 11:20:52 -
[107] - Quote
Jared Tobin wrote:This did nothing to solve my audio problem, since I'm set running (and always have run) everything at 44.1kHz. Does that mean you cannot switch to a higher sample rate even if you want to?
I'm still wondering what it actually means on the CCP side that the Asus card is trying to run at a sample rate not supported by eve. So which sample rates ARE supported by eve, since I haven't found a sample rate that eve would refuse to output sound. It just kills everything else. So while I appreciate all the efforts, from an explanatory and logical point of view, it doesn't make sense. |
Linix Jouhinen
The Enclave Frontiers Holesale Operations
3
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Posted - 2016.08.21 18:30:03 -
[108] - Quote
Sound issue with Asus Xonar fixed when it is not on '16 bit, 44100 Hz (CD Quality)' or '24 bit, 44100 Hz (CD Quality)'.
I switched it to '16 bit, 48000 Hz (DVD Quality)' and boom sound appair instantly while Eve is running.
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Tipa Riot
Federal Navy Academy Gallente Federation
2767
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Posted - 2016.08.21 19:18:13 -
[109] - Quote
Klepto Giggio wrote:Every Cloud I have encountered, whether it be a WH gas site, or a WH sleeper site with clouds, has the detrimental effects described previously.
Windows 10 Pro, 64 bit Intel core i7-2600 @3.40 GHz 16GB RAM AMD Radeon HD 5700 series
at this point i have just set my graphics to "******" in order to be able to function normally in the game. Before the patch, everything was set to max with zero issues.
I'm not sure what you guys did to "improve" cloud rendering, but you went the other way with the end result.
Please take the time to bug report when this happens, so CCP gets your setup. It's obvious for me, that this is a technical issue. But according to CCP Darwin the problem is currently assigned to the content / artist team in order to tweak specific sites only.
I'm my own NPC alt.
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Klepto Giggio
Warriors Of Hades
0
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Posted - 2016.08.21 20:23:26 -
[110] - Quote
Tipa Riot wrote:Klepto Giggio wrote:Every Cloud I have encountered, whether it be a WH gas site, or a WH sleeper site with clouds, has the detrimental effects described previously.
Windows 10 Pro, 64 bit Intel core i7-2600 @3.40 GHz 16GB RAM AMD Radeon HD 5700 series
at this point i have just set my graphics to "******" in order to be able to function normally in the game. Before the patch, everything was set to max with zero issues.
I'm not sure what you guys did to "improve" cloud rendering, but you went the other way with the end result.
Please take the time to bug report when this happens, so CCP gets your setup. It's obvious for me, that this is a technical issue. But according to CCP Darwin the problem is currently assigned to the content / artist team in order to tweak specific sites only.
No.
"Every cloud " should be sufficient information. If they fix it, fine. If they don't, the workaround is to lower settings.
I will not waste another minute of my time with regard to this issue.
1 post, and this response is already wasted time I will never get back. I reported the issue. I'm done. |
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Thor Eljer
Asteroid Central Guns-N-Roses
6
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Posted - 2016.08.23 01:03:18 -
[111] - Quote
Bit late but here are my system specs for the clever people (devs)
Motherboard: Asus Maximums VII hero CPU: Intel 4790k stock RAM: 16GB DDR3 Graphics: AMD R9 295x2 Sound card: Creative Soundblaster Z OS: Windows 7
I should also mention that I just tested the workaround and it works. However it's worth noting that nothing has changed settings wise in windows (that I know of) since the update and it seems to be Eve related. I would be happy to try some other ideas via email or even arrange a Skype call for troubleshooting. I shall find out tomorrow (later today as it's 0202 local time) if it's fixed sound with the other clients running.
Kind Regards
Thor |
Triatan Aldent
Space Fellowship
0
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Posted - 2016.08.23 07:58:53 -
[112] - Quote
Clear the check box 'Allow applications to take exclusive control of this device' in Windows settings solved sound issue for me: Right-click the speaker icon in the notification area -> Playback Devices -> ASUS device -> Properties -> Advanced. MB: ASUS Rampage IV Formula CPU: i7-3930K RAM: 16GB DDR3 SOUND: ASUS Xonar Essence STX OS: Windows 7 x64 |
Drazz Caylen
Team-Pyro Industries
17
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Posted - 2016.08.23 16:05:43 -
[113] - Quote
Klepto Giggio wrote:No. "Every cloud " should be sufficient information. If they fix it, fine. If they don't, the workaround is to lower settings. I will not waste another minute of my time with regard to this issue. 1 post, and this response is already wasted time I will never get back. I reported the issue. I'm done. The time it took you to write two posts would have been more than sufficient to submit a bug report and add the DXdiag file to it, which gives much more detailed information about your hardware configuration than the few things you just mentioned.
Speaking of which, will there be an actual fix for the sound thing or will the current "workaround" remain the only solution from here on? Because all things considered, this has nothing to do with our configurations but how EVE is handling sound, since that's the only thing that changed. |
Klepto Giggio
Warriors Of Hades
0
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Posted - 2016.08.23 22:25:34 -
[114] - Quote
Drazz Caylen wrote: Because all things considered, this has nothing to do with our configurations but how EVE is handling clouds, since that's the only thing that changed.
Ironic.
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CCP Darwin
C C P C C P Alliance
2251
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Posted - 2016.08.24 11:10:49 -
[115] - Quote
Tipa Riot wrote:This is really an issue, as I'm PvPing often in sites/anomalies, which forces me to emergency switch to low shaders to be able to fight (effects off requires a session change). It was not an issue before the patch (means performance loss didn't impact the play). I've verified that turning off the "effects" switch will also inhibit cloud rendering without turning down shader quality. After turning off the switch, you'll need a session change (warping, docking, jumping) for it to take effect.
CCP Darwin GÇó Senior Technical Artist, EVE Online GÇó @mark_wilkins
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CCP Darwin
C C P C C P Alliance
2251
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Posted - 2016.08.24 11:14:52 -
[116] - Quote
Klepto Giggio wrote:"Every cloud " should be sufficient information. If they fix it, fine. If they don't, the workaround is to lower settings. Unfortunately, it's not enough information, because we need to know the specific hardware and software configuration of the machine that's experiencing the problem to be able to reproduce it.
CCP Darwin GÇó Senior Technical Artist, EVE Online GÇó @mark_wilkins
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Drazz Caylen
Team-Pyro Industries
17
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Posted - 2016.08.24 15:49:30 -
[117] - Quote
Klepto Giggio wrote:Ironic. How is that ironic? The sound thing was/is specific and mostly related to people running dedicated sound cards, ASUS apparently in the majority of it, but as reported other dedicated sound cards are affected as well. But certainly not all of them. If it was every single dedicated sound card, I'm positive we would have seen MUCH more people posting here, and the issue being much faster resolved too.
The possible argument of "people not using dedicated sound cards much" is not going to cut it because a) those people who play eve online with a fairly old machine likely already busted their onboard sound long ago and moved to a dedicated one, especially when some people get the idea that the sound card is going to unload stress from their CPU (which is only partially valid). Just because of that, I'm sure people have put in a dedicated sound card just because they could. b) Considering the eve online population, I'm fairly positive that there are more tech savvy playing eve than not, which also caters to some enthusiasts of all sorts. This ranges from the audiophile (and audiofool) area over people saying "I want everything dedicated in my rig, because yes" up to people who like to use separate inputs and outputs for their devices (aka using one soundcard hooked to speakers for game sound while the other uses some earhook headset for VoIP. Let's not talk about people having some external hardware for their streaming setup, or for people who do music production.
Those are just assumptions though. Only CCP statistics showing what percentage of the player base uses a dedicated sound card (or has one installed - which are two different things) and showing how many of them are ASUS / affected cards would make any of that point valid. My main notion remains; if this was a more widespread problem, we'd be on page 60, not 6.
Back to the clouds ; If EVERY single machine or a vast majority would be affected, then a) we would see a LOT more complaints b) It would likely never passed QA. I'm not convinced that every single QA person and every single CCP Dev uses the exact same rig at work. I could also think such a problem would have been pointed out on sisi. It's not like CCP ignores every single thing posted on sisi feedback on purpose contrary to popular belief, before you bring up that point.
So again it makes sense to gather specific bug reports (with dxdiag info among other things) through an interface with a team that is hired to do nothing but sit there and go through bugs. The forums aren't the right place for that. Sure, double is better (even triple, if you want to count reddit, quadruple if you want to count twitter / facebook) but it's always important to start where it's the most useful and the most reasonable.
So yes of course you can replace my "sound" with "clouds" as you so wittily did, but it doesn't change the fact that both don't affect the majority of players. Else this topic would already be bloating to dozens of pages. It doesn't matter if every cloud affects you. If you want them to fix it faster, you can do one of two things: provide them with every possible hardware configuration to test or (more reasonable) file a bug report so they get the specific things. Only then can they pinpoint common culprits and see what happens with that.
By the way, you said you were done ;) Ironic you still posted. |
Jared Tobin
Bloodstone Industries B.S.I.
290
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Posted - 2016.08.24 21:17:07 -
[118] - Quote
Drazz Caylen wrote:Jared Tobin wrote:This did nothing to solve my audio problem, since I'm set running (and always have run) everything at 44.1kHz. Does that mean you cannot switch to a higher sample rate even if you want to? I'm still wondering what it actually means on the CCP side that the Asus card is trying to run at a sample rate not supported by eve. So which sample rates ARE supported by eve, since I haven't found a sample rate that eve would refuse to output sound. It just kills everything else. So while I appreciate all the efforts, from an explanatory and logical point of view, it doesn't make sense. An interesting development:
IN REGARDS TO BUG REPORT #EBR-90908:
August 24, 2016: After the most recent patch:
IF I have any programs that are utilizing sound (such as itunes or any sound streaming page in Firefox) on my Windows 7 Pro 64bit platform, which communicates with my M-Audio ProFire 610 studio unit (connected via IEEE 1394 Bus), and I dare load up the EVE Launcher, my computer crashes with fatal errors, forcing me to load up and then "properly shutdown" and then load up again...
This is becoming insane. And no, I cannot switch to 48 kHz sound when all my usual standard programs use the native 44.1 kHz, effectively locking my device into that mode.
What's more interesting is, when EVE is playing, my M-Audio device says EVE locks itself into 44.1 kHz audio. So.... it even knows it should (or could) be operating at that frequency - because changing it to 48 only gets forced back to 44.1 by EVE's Launcher ITSELF!
A mode which, one would think CCP need not be reminded, has always handled and processed sound for every EVE version I've ever used since signing up during "Trinity" in February 2008 while using the M-Audio ProFire 610 at 44.1 kHz.
This is not a sound card or sound adapter issue. This is an EVE-only issue which can cripple the functionality of the rest of my computer's stability when audio of anything is involved.
I cannot continue playing in silence, or a half immersed experience if this isn't resolved soon. I've been thanked and encouraged for extended patience, but as we are now into the third week, I am seriously questioning my lost time/interest spent in Eve on the accounts I own that have been unable to fully be used during this bug. A bug which a DEV mentioned a page or two back was a problem they are aware of and are trying to solve "without major rollback options"...
So if there is a possible solution that exists (even if it involved going back a little) but your company is trying to avoid only as a last resort solution... I recommend CCP seriously looks into it.
It admits that functionality would never and should never have been affected by the posted changes of minimum requirements nor the changes of the last major upgrade when this auido bug reared its ugly head.
Again, my "non-Asus" specifications: Operating System: Windows 7 Professional, SP1 (64-bit) Motherboard : MSI MS-7374 Processor: AMD Phenom II X2 545 Processor (3.00 GHz) Video card : NVIDIA GeForce GTX 650 (4096 MB, Dedicated 2048 MB GDDR5) DirectX: 11.0 Soundcard: NONE! Sound: M-Audio ProFire 610 studio unit connected via IEEE 1394 Bus M-Audio Driver version: 5.10.0.5084 (most current for Win7Pro64) ...functioning at 44.1kHz |
Klepto Giggio
Warriors Of Hades
0
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Posted - 2016.08.24 21:35:25 -
[119] - Quote
CCP Darwin wrote:Klepto Giggio wrote:"Every cloud " should be sufficient information. If they fix it, fine. If they don't, the workaround is to lower settings. Unfortunately, it's not enough information, because we need to know the specific hardware and software configuration of the machine that's experiencing the problem to be able to reproduce it.
You have the code with regard to clouds, and sound, when both worked perfectly before the patch.
This is all the information you need. Simply apply it, and put things back the way they were, then leave it alone.
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Nuan Dualis
Center for Advanced Studies Gallente Federation
0
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Posted - 2016.08.25 10:10:37 -
[120] - Quote
I am unable to log in the game. My sub is active. Tried over and over for hours now. Was working fine a few hours ago. I cannot access the game. It logs in then says socket closed. |
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