Pages: [1] :: one page |
|
Author |
Thread Statistics | Show CCP posts - 3 post(s) |
JimKong II
|
Posted - 2007.01.09 12:20:00 -
[1]
Edited by: JimKong II on 09/01/2007 12:17:12 When EON first came out, i paid for the full year worth of issues, i received issues 1 to 4. When issue 5 was soon to come out i was sent a mail asking me if i wanted to preorder so i could receive issue 5 and on. So i paid for another 1 year subscription, the charge for a 1 year subscription of around 55 dollars was charged to my bank in early august 2006. I received EON 5 a few months ago when it came out, i have just received a mail from EON telling me that my subscription ended with EON 5 and i will need to pay more if i want to get the rest of the EON issues.
My EVE store account is no longer there. It doesn't exist. What can i do? I feel like i've been ripped off.
|
Sinlare
Gallente Sinlare Auditorium
|
Posted - 2007.01.09 12:23:00 -
[2]
Originally by: JimKong II I feel like i've been ripped off.
You feel like? it's pretty obvious you are being ripped off Best you get in contact with the eve store. |
JimKong II
|
Posted - 2007.01.09 12:26:00 -
[3]
Originally by: Sinlare
Originally by: JimKong II I feel like i've been ripped off.
You feel like? it's pretty obvious you are being ripped off Best you get in contact with the eve store.
How can i do that?
|
Professor Smartypants
The Cause
|
Posted - 2007.01.09 12:27:00 -
[4]
yep same here, I got an email from e-on saying that my subscription has run out at issue 5 after paying for another year! Have just been looking for my credit card records to verify that I haven't gone mad!
|
Pottsey
Gallente Enheduanni Foundation
|
Posted - 2007.01.09 12:28:00 -
[5]
I got the same email but assumed its just something everyone got as my subscription should be for a year to. Passive shield tanking guide click here |
|
Devil Hanzo
Forum Moderator Interstellar Services Department
|
Posted - 2007.01.09 12:28:00 -
[6]
Ok guys, just email [email protected] and they should be able to sort it out for you.
King of the Pink Sig - Karl Chroimcer Its red and very manly! - Devil Hanzo First sigjack by me ever. - Garthagk Violet would be even manlier - Conuion Meow
|
|
|
Deckard Bishop
Forum Moderator Interstellar Services Department
|
Posted - 2007.01.09 12:29:00 -
[7]
or instead of emailing straight away please goto this eon page
at the bottom there is an order tracking section. the numbers you need to enter will be on the email you received at the time you purchased your subscription.
if once you have logged in there seems to be a problem you need to email them.....
forum rules | [email protected] | Our Website!
|
|
Pellaeon DuGalle
Caldari Deep Black Industries
|
Posted - 2007.01.09 12:30:00 -
[8]
There are 4 issues per year of E-on.
Therefore, to get issue 5 and onwards you'd have to subscribe for another year.
------------------- "There is one rule for the industrialist and that is: Make the best quality of goods possible at the lowest cost possible, paying the highest wages possible." |
JimKong II
|
Posted - 2007.01.09 12:33:00 -
[9]
Edited by: JimKong II on 09/01/2007 12:30:16 Edited by: JimKong II on 09/01/2007 12:30:00
Originally by: Pellaeon DuGalle Edited by: Pellaeon DuGalle on 09/01/2007 12:27:33 Bah! I can't read.
JHGHJKGH;KLH;HL;KK;L;L - ok, you read it properly, good.
I'm quite annoyed at all of this, i cannot use a tracking number because the mail i have was deleted, and my EVE store account doesn't even exist anymore for some reason.
I KNOW for a fact that i ordered a years worth, theres parts of proof to it, the first is the 55 dollar account charge to my bank for EON in august last year, the second is i DID receive EON 5 and it included the giant poster of the EVE MAP and that poster was only included for people who have subscribed to a full year worth of EON.
|
|
Devil Hanzo
Forum Moderator Interstellar Services Department
|
Posted - 2007.01.09 12:36:00 -
[10]
We understand, but please mail them to try and fix it.
King of the Pink Sig - Karl Chroimcer Its red and very manly! - Devil Hanzo First sigjack by me ever. - Garthagk Violet would be even manlier - Conuion Meow
|
|
|
JimKong II
|
Posted - 2007.01.09 12:39:00 -
[11]
Originally by: Devil Hanzo
We understand, but please mail them to try and fix it.
I have done so, but all i have as proof of purchase is, well, nothing, they charged my bank, i have no numbers, no store account as it's been deleted or so it would seem. I have nothing to prove to them that i made the purchase, what am i to do? Send them my bank statement?
|
Darius Shakor
Minmatar Freelance Unincorporated Ushra'Khan
|
Posted - 2007.01.09 12:39:00 -
[12]
Other people have posted about this in the EON dev blog sticky thread above. The mail saying it has expired was a bulk mailer bug on their part. Email them to try and sort it out in some other way than a tracking number. Scan your bank statement if they need proof of purchase, they can check the dates on their own account records against your account number and see payment. (What else would MMM Publishing charge you for after all if not for EON so they know what you paid for) Confirm your subscription email with them.
And of course,
Quote: i cannot use a tracking number because the mail i have was deleted
Never ever do this again. Move the email to a folder for refferences (I have about 8 different folders on Thunderbird to store different types of refference emails) print out a copy as well just in case and leave it somewhere with othr such recipts. You can't really blame anyone else for not doing this, especially as the email says you should store it or print it out for your records. ------
Shakor Clan Information Portal http://oldforums.eveonline.com/?a=topic&threadID=3 |
Bado Sten
Minmatar Accretion Dynamics Center for Disease Creation
|
Posted - 2007.01.09 13:27:00 -
[13]
I got the same email, but when logging into order tracking it states my issue is to be shipped at 12. january
-- Vivian: You go too far, Marlowe. Marlowe: Those are harsh words to throw at a man, especially when he's walking out of your bedroom. |
Ander
Gallente Sniggerdly
|
Posted - 2007.01.09 22:18:00 -
[14]
I logged in and my order-tracking doesnt even list my past orders =(
I signed up for a 1yr subscription in august.
RAWR!11 Sig Hijack!11 - Imaran |
Kylania
Gallente Phoenix Industries
|
Posted - 2007.01.09 22:21:00 -
[15]
Originally by: Ander I logged in and my order-tracking doesnt even list my past orders =(
I signed up for a 1yr subscription in august.
Did you check the E-ON order page or the EVE Store order page? -- Lil Miner Newbie Skills Roadmap | How to Build from a BPO |
|
|
|
Pages: [1] :: one page |
First page | Previous page | Next page | Last page |