EVE Search - Announcement:Skill Training Issues After Downtime on November 12, 2015

CCP Habakuk wrote:

Hi,

As far as I can see from check logs after today's DT this issue is indeed properly fixed now. All affected characters will be reimbursed appropriately next week.
If you see any further problems, then please send a bug report (F12 - Report Bug) and mention it here, but be aware that the lost skill training progress from before DT has not been corrected (you will receive unallocated skill points instead of the normal skill training time).

---

I was now going through the latest batch of reports here to check if any issues are still occurring after this downtime:

Alice Ng: I looked into our logs for you character and according to them you lost 10 days of training time yesterday, but nothing afterwards. These 10 days will be reimbursed next week.

Bleeyds Dallocort: You lost several hours of skill training at 2:39 this night, which will also be reimbursed next week.

Red Noggin: 23 days of lost training time confirmed and will be reimbursed next week.

Kanins: Lost training time from yesterday also confirmed and will be reimbursed.

And just random comments:

Ben Fenix: The issue is already fixed. No need to unsub. :)

Kanins: I don't think that firing me and my programmer would help you in any way now, but this will need to be decided by our manager.

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Author	Thread Statistics \| Show CCP posts - 13 post(s)
Ben Fenix Multiplex Gaming 19	Posted - 2015.11.13 13:59:49 - [91] - Quote Will unsubbing my 8 accounts protect them from this incredibly horrible issue? Capital Ships Matter !
Kanins PLANET PARADISE 0	Posted - 2015.11.13 14:02:35 - [92] - Quote ONE MORE THING! who ever had the Bright idea ( Brain Fart ) to RESET everybody's last Training skill ..should be fired...giving us a few SP to make up for this screw up isn't gonna solve the issue of the fact we lost Days even weeks of training..and i doubt very seriously your gonna be able to RESET the way it was
Singur Augurao Center for Advanced Studies Gallente Federation 9	Posted - 2015.11.13 14:07:52 - [93] - Quote Kanins wrote: ONE MORE THING! who ever had the Bright idea ( Brain Fart ) to RESET everybody's last Training skill ..should be fired...giving us a few SP to make up for this screw up isn't gonna solve the issue of the fact we lost Days even weeks of training..and i doubt very seriously your gonna be able to RESET the way it was Don't you EVER do mistakes ?
Kanins PLANET PARADISE 0	Posted - 2015.11.13 14:16:13 - [94] - Quote Singur Augurao wrote: Kanins wrote: ONE MORE THING! who ever had the Bright idea ( Brain Fart ) to RESET everybody's last Training skill ..should be fired...giving us a few SP to make up for this screw up isn't gonna solve the issue of the fact we lost Days even weeks of training..and i doubt very seriously your gonna be able to RESET the way it was Don't you EVER do mistakes ? Brother !.....there was no need in this RESET...common since should tell you if you messed with your training after the Cerebral was gone then you should had expected to lose hours or days....CCP Reseting to please the few ( who rearranged there training ) only Damaged the people who never touched there training Que for the fact they had days or a month of training
Avvy Republic University Minmatar Republic 209	Posted - 2015.11.13 14:18:00 - [95] - Quote Ben Fenix wrote: Will unsubbing my 8 accounts protect them from this incredibly horrible issue? Not logging in might. After reading what you guys are writing here, I'm thinking it's better to not log-in at the moment. Already lost 2 days 18 hours yesterday, don't really want to lose anymore
Speedy Conzollis Only Fools and Horses 39	Posted - 2015.11.13 14:24:58 - [96] - Quote lol, after reading the last few comments, I had to check I was on REDDIT
Nyah Inzaghi Temporary Measures 2	Posted - 2015.11.13 14:27:36 - [97] - Quote I have 2 accounts, this one went from circa 23 days left of JDC V to 39 days; so she lost somewhere around 16 days total, my other account however was unaffected but his plan I had altered, where as Nyah's had been unaltered. Curious as to how it will be resolved but on account of the fact that the skill still had over 20 days remaining it's no biggie to see how Tuesday's efforts pan out. Accidents happen :-/
Avvy Republic University Minmatar Republic 209	Posted - 2015.11.13 14:28:31 - [98] - Quote Speedy Conzollis wrote: lol, after reading the last few comments, I had to check I was on REDDIT I wouldn't know, I don't use REDDIT. So are you saying it's working as it should be?
Kanins PLANET PARADISE 0	Posted - 2015.11.13 14:28:46 - [99] - Quote Avvy wrote: Ben Fenix wrote: Will unsubbing my 8 accounts protect them from this incredibly horrible issue? Not logging in might. After reading what you guys are writing here, I'm thinking it's better to not log-in at the moment. Already lost 2 days 18 hours yesterday, don't really want to lose anymore IT won't Matter Avvy they've RESET everybody's Training Que as of 2015.11.12...so what ever you were skilling it has all been reset to beginning of that skill ....so if you skilled for 30 days had 2 days left...your skilling 29 more days as of today
Nyah Inzaghi Temporary Measures 2	Posted - 2015.11.13 14:36:44 - [100] - Quote Kanins wrote: Avvy wrote: Ben Fenix wrote: Will unsubbing my 8 accounts protect them from this incredibly horrible issue? Not logging in might. After reading what you guys are writing here, I'm thinking it's better to not log-in at the moment. Already lost 2 days 18 hours yesterday, don't really want to lose anymore IT won't Matter Avvy they've RESET everybody's Training Que as of 2015.11.12...so what ever you were skilling it has all been reset to beginning of that skill ....so if you skilled for 30 days had 2 days left...your skilling 29 more days as of today This is not correct, My other character had 13 days remaining of one skill and 3 days remaining on another; both of them partially trained, neither of which has been affected as he has just completed the 3 day skill this morning and has moved on to the other 2 skills I added after the BR Covenant event and yet Cruise Missile Spec still only has 13 days remaining, as such has not been reset and it was never removed from the skill plan merely de-prioritised in the short term. To speculate I wonder if the addition of the two new skills added prior to the training issue has somehow operated as a prophylactic, I would also add that in regards to Nyah's training queue it is only the current skill which has suffered as the next skill in the queue is also partially trained but has not reset it still shows 49% complete.

Speedy Conzollis Only Fools and Horses 39	Posted - 2015.11.13 14:39:21 - [101] - Quote Avvy wrote: Speedy Conzollis wrote: lol, after reading the last few comments, I had to check I was on REDDIT I wouldn't know, I don't use REDDIT. So are you saying it's working as it should be? No, not at all. But the Devs have said they are looking at it and will allocate the lost SP when they can, so splerging in this thread is so pointless. Probably a good move not to read reddit.
Jadon Wallace School of Applied Knowledge Caldari State 13	Posted - 2015.11.13 14:40:57 - [102] - Quote Is it safe to login? I don't want to lose weeks worth of training.
Avvy Republic University Minmatar Republic 209	Posted - 2015.11.13 14:41:08 - [103] - Quote Kanins wrote: Avvy wrote: Ben Fenix wrote: Will unsubbing my 8 accounts protect them from this incredibly horrible issue? Not logging in might. After reading what you guys are writing here, I'm thinking it's better to not log-in at the moment. Already lost 2 days 18 hours yesterday, don't really want to lose anymore IT won't Matter Avvy they've RESET everybody's Training Que as of 2015.11.12...so what ever you were skilling it has all been reset to beginning of that skill ....so if you skilled for 30 days had 2 days left...your skilling 29 more days as of today The reset time I'm guessing from what you said is when they made the error of not saving the progress. I lost mine after that, by changing the skill queue. It could be it had already reset but just hadn't updated in the UI until I altered the skill queue and hit the button. But I think that maybe unlikely as others later on were still getting their's reset and by then they should have had a couple of hours progress. I might be able to check that in-game, by looking at another skill with the same attribute (if I have one at the same level) because if it is the case the reset skill shouldn't have reset fully when the queue updated as it would have been reset slightly earlier.

CCP Habakuk C C P C C P Alliance 1460	Posted - 2015.11.13 14:46:43 - [104] - Quote Hi, As far as I can see from check logs after today's DT this issue is indeed properly fixed now. All affected characters will be reimbursed appropriately next week. If you see any further problems, then please send a bug report (F12 - Report Bug) and mention it here, but be aware that the lost skill training progress from before DT has not been corrected (you will receive unallocated skill points instead of the normal skill training time). --- I was now going through the latest batch of reports here to check if any issues are still occurring after this downtime: Alice Ng: I looked into our logs for you character and according to them you lost 10 days of training time yesterday, but nothing afterwards. These 10 days will be reimbursed next week. Bleeyds Dallocort: You lost several hours of skill training at 2:39 this night, which will also be reimbursed next week. Red Noggin: 23 days of lost training time confirmed and will be reimbursed next week. Kanins: Lost training time from yesterday also confirmed and will be reimbursed. And just random comments: Ben Fenix: The issue is already fixed. No need to unsub. :) Kanins: I don't think that firing me and my programmer would help you in any way now, but this will need to be decided by our manager. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing

Jadon Wallace School of Applied Knowledge Caldari State 13	Posted - 2015.11.13 14:51:22 - [105] - Quote CCP Habakuk wrote: Hi, As far as I can see from check logs after today's DT this issue is indeed properly fixed now. All affected characters will be reimbursed appropriately next week. If you see any further problems, then please send a bug report (F12 - Report Bug) and mention it here, but be aware that the lost skill training progress from before DT has not been corrected (you will receive unallocated skill points instead of the normal skill training time). --- I was now going through the latest batch of reports here to check if any issues are still occurring after this downtime: Alice Ng: I looked into our logs for you character and according to them you lost 10 days of training time yesterday, but nothing afterwards. These 10 days will be reimbursed next week. Bleeyds Dallocort: You lost several hours of skill training at 2:39 this night, which will also be reimbursed next week. Red Noggin: 23 days of lost training time confirmed and will be reimbursed next week. Kanins: Lost training time from yesterday also confirmed and will be reimbursed. And just random comments: Ben Fenix: The issue is already fixed. No need to unsub. :) Kanins: I don't think that firing me and my programmer would help you in any way now, but this will need to be decided by our manager. Is it safe to login and use the skill que? Appreciate your time.
Avvy Republic University Minmatar Republic 209	Posted - 2015.11.13 14:54:50 - [106] - Quote Jadon Wallace wrote: Is it safe to login and use the skill que? Appreciate your time. He's saying it's fixed, if it is it will be safe. Lost sp you get back next week.
Bleeyds Dallocort KarmaFleet Goonswarm Federation 0	Posted - 2015.11.13 14:56:44 - [107] - Quote CCP Habakuk wrote: Hi, As far as I can see from check logs after today's DT this issue is indeed properly fixed now. All affected characters will be reimbursed appropriately next week. Bleeyds Dallocort: You lost several hours of skill training at 2:39 this night, which will also be reimbursed next week. Thank you!
Singur Augurao Center for Advanced Studies Gallente Federation 9	Posted - 2015.11.13 15:02:57 - [108] - Quote How do we know the logs are indeed accurate? Can we receive some kind of info for every char, with the amount of SP lost?
Shannon DuPrez The Dysfunctionals Fidelas Constans 0	Posted - 2015.11.13 15:06:11 - [109] - Quote I have lost sp on all of my pilots both with the blood raider accelleratora and also this latest issue. I know and also have faith ccp will have this sorted swiftly. Ccp keep up the ever changing meta :)
Avvy Republic University Minmatar Republic 209	Posted - 2015.11.13 15:10:48 - [110] - Quote Singur Augurao wrote: How do we know the logs are indeed accurate? Can we receive some kind of info for every char, with the amount of SP lost? I thought it was usually... the logs show nothing. I think the only way you can be certain, is if you know what you actually lost. I know roughly how much time I lost, so although I don't know exactly how much sp was lost, I should be able to work it out at least to have an idea if the reimbursement is kind of correct.

Singur Augurao Center for Advanced Studies Gallente Federation 9	Posted - 2015.11.13 15:16:30 - [111] - Quote Avvy wrote: Singur Augurao wrote: How do we know the logs are indeed accurate? Can we receive some kind of info for every char, with the amount of SP lost? I thought it was usually... the logs show nothing. I think the only way you can be certain, is if you know what you actually lost. I know roughly how much time I lost, so although I don't know exactly how much sp was lost, I should be able to work it out at least to have an idea if the reimbursement is kind of correct. What i'm trying to say is that i'm afraid i will not get the right amount reimbursed, according to my implants and remap.
Avvy Republic University Minmatar Republic 209	Posted - 2015.11.13 15:18:29 - [112] - Quote Singur Augurao wrote: Avvy wrote: Singur Augurao wrote: How do we know the logs are indeed accurate? Can we receive some kind of info for every char, with the amount of SP lost? I thought it was usually... the logs show nothing. I think the only way you can be certain, is if you know what you actually lost. I know roughly how much time I lost, so although I don't know exactly how much sp was lost, I should be able to work it out at least to have an idea if the reimbursement is kind of correct. What i'm trying to say is that i'm afraid i will not get the right amount reimbursed, according to my implants and remap. If you don't actually know what you lost, all you can do is put your faith in CCP and the logs.
ELGORDIO Multiplex Gaming The Bastion 3	Posted - 2015.11.13 15:33:06 - [113] - Quote CCP Habakuk wrote: Hi, As far as I can see from check logs after today's DT this issue is indeed properly fixed now. All affected characters will be reimbursed appropriately next week. If you see any further problems, then please send a bug report (F12 - Report Bug) and mention it here, but be aware that the lost skill training progress from before DT has not been corrected (you will receive unallocated skill points instead of the normal skill training time). --- I was now going through the latest batch of reports here to check if any issues are still occurring after this downtime: Alice Ng: I looked into our logs for you character and according to them you lost 10 days of training time yesterday, but nothing afterwards. These 10 days will be reimbursed next week. Bleeyds Dallocort: You lost several hours of skill training at 2:39 this night, which will also be reimbursed next week. Red Noggin: 23 days of lost training time confirmed and will be reimbursed next week. Kanins: Lost training time from yesterday also confirmed and will be reimbursed. And just random comments: Ben Fenix: The issue is already fixed. No need to unsub. :) Kanins: I don't think that firing me and my programmer would help you in any way now, but this will need to be decided by our manager. Can you check mine. I seem to have had my skill reset this morning. Was doing Gallente BS 5, had maybe 9-10 days left, and it reset to the beginning.
Mario Putzo 1559	Posted - 2015.11.13 15:38:44 - [114] - Quote I understand that the initial skill loss is an easy fix SP @ DT - SP total @ the end of last skill completion, or something like that. But what of us who logged in numerous times yesterday and unfortunately reset the skill in training more than once. Is their logs showing the SP values here, I notice it was mentioned earlier that Skills were not being saved or something. In my case I lost not only several hours of training on Ore Freighter when i logged in @ DT, I also lost ~9 hours of training when I logged in yesterday afternoon (NA TZ) How is this other 9 hours being accounted for? Is it going to be based off a base SP value or are you going to be taking each individuals Attribute Layout + Implants vs Skill Attribute modifiers and giving SP out based on that? I am very concerned for some of my characters who were training very long and extensive skills, I can get over missing out on a couple hours on Ore Freighter, but if the Attributes are ignored in my training from yesterday over a long skill (such as Cap Ship V) that could end up adding days on to the end no? I hope this works out for the best, because this is pretty bothersome to me, heck even if I get all my SP missing back I am still being delayed in a playability sense by several more days of waiting on SP to be allocated to my account so I can use ships/mods I was expecting to be able to use (in case of ORE Freighter specifically) this weekend.
Alice Ng Infinity Engine Sleeping Dragons 0	Posted - 2015.11.13 15:41:25 - [115] - Quote CCP Habakuk wrote: Hi, Alice Ng: I looked into our logs for you character and according to them you lost 10 days of training time yesterday, but nothing afterwards. These 10 days will be reimbursed next week. Thanks that sounds about correct on both chars.
Avvy Republic University Minmatar Republic 210	Posted - 2015.11.13 15:58:10 - [116] - Quote Been in-game and changed the skill queue. It definitely seems to be working now.
GOB the Magician Enlightened Industries Goonswarm Federation 95	Posted - 2015.11.13 16:11:35 - [117] - Quote I think I may have had this bug but I'm not completely sure. I filed a ticket and thanks in advance. Extra thanks if I'm wrong for wasting your time.
Dagnar School of Applied Knowledge Caldari State 2	Posted - 2015.11.13 16:37:15 - [118] - Quote CCP Habakuk wrote: Hi, As far as I can see from check logs after today's DT this issue is indeed properly fixed now. All affected characters will be reimbursed appropriately next week. If you see any further problems, then please send a bug report (F12 - Report Bug) and mention it here, but be aware that the lost skill training progress from before DT has not been corrected (you will receive unallocated skill points instead of the normal skill training time). --- I was now going through the latest batch of reports here to check if any issues are still occurring after this downtime: Alice Ng: I looked into our logs for you character and according to them you lost 10 days of training time yesterday, but nothing afterwards. These 10 days will be reimbursed next week. Bleeyds Dallocort: You lost several hours of skill training at 2:39 this night, which will also be reimbursed next week. Red Noggin: 23 days of lost training time confirmed and will be reimbursed next week. Kanins: Lost training time from yesterday also confirmed and will be reimbursed. And just random comments: Ben Fenix: The issue is already fixed. No need to unsub. :) Kanins: I don't think that firing me and my programmer would help you in any way now, but this will need to be decided by our manager. Do we need to petition to get the SP back? Because i have many characters and I didn't check them all. I just know that at least several lost a lot of SP due to my skill training being reset to the beginning.
Blake Shield This and That Enterprises 0	Posted - 2015.11.13 16:37:15 - [119] - Quote CCP Habakuk wrote: Hi, As far as I can see from check logs after today's DT this issue is indeed properly fixed now. All affected characters will be reimbursed appropriately next week. If you see any further problems, then please send a bug report (F12 - Report Bug) and mention it here, but be aware that the lost skill training progress from before DT has not been corrected (you will receive unallocated skill points instead of the normal skill training time). --- I was now going through the latest batch of reports here to check if any issues are still occurring after this downtime: Alice Ng: I looked into our logs for you character and according to them you lost 10 days of training time yesterday, but nothing afterwards. These 10 days will be reimbursed next week. Bleeyds Dallocort: You lost several hours of skill training at 2:39 this night, which will also be reimbursed next week. Red Noggin: 23 days of lost training time confirmed and will be reimbursed next week. Kanins: Lost training time from yesterday also confirmed and will be reimbursed. And just random comments: Ben Fenix: The issue is already fixed. No need to unsub. :) Kanins: I don't think that firing me and my programmer would help you in any way now, but this will need to be decided by our manager. Cool, but what about me, lost a day and a half today. The time back would be nice.
Dyllan Ma'tar Anarchist Industrial Syndicate of New Eden 4	Posted - 2015.11.13 16:58:32 - [120] - Quote Dyllan Ma'tar wrote: The completion of my current skill is not as imminent as I was lead to believe. Yes, definitely seems to be stuck on that last less then a second. Seems to be going forward again, but I have no idea how much time I lost. Before I think it fixed I'll have to be logged on when a skill completes. > You can win with certainty with the spirit of "one cut". ~ Miyamoto Musashi



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