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Thread Statistics | Show CCP posts - 28 post(s) |
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CCP Phantom
C C P C C P Alliance
4593
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Posted - 2014.08.19 16:17:00 -
[1] - Quote
The EVE Community is a group of incredibly skilled and passionate individuals as proven over and and over again (some joining the ISD volunteer program). Pointing out bugs, reporting them to our developers and supporting the dev teams with information and logs shows how skilled and passionate you are.
With the introduction of the new bug reporting system a while ago, two vital things were still missing: the ability to communicate between you and the developers/volunteers and the ability to see and edit your bug report.
CCP Goliath brings good news that you now can communicate with the developers/volunteers (and the developers/volunteers with you) and that you can edit your bug report.
To learn more about all the improvements to bug reporting check out CCP Goliath's latest blog An Update on Bug Reporting, Part 3! CCP Phantom - Senior Community Representative - Volunteer Manager |
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Retar Aveymone
GoonWaffe Goonswarm Federation
702
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Posted - 2014.08.19 16:17:00 -
[2] - Quote
I found a bug:
Quote: Can't find item Sorry, we could not find the item you were looking for.
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CCP Phantom
C C P C C P Alliance
4593
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Posted - 2014.08.19 16:18:00 -
[3] - Quote
Retar Aveymone wrote:I found a bug: Quote: Can't find item Sorry, we could not find the item you were looking for.
This has been fixed now, thank you for reporting this bug! CCP Phantom - Senior Community Representative - Volunteer Manager |
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CCP Goliath
C C P C C P Alliance
2356
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Posted - 2014.08.19 16:20:00 -
[4] - Quote
Looking forward to discussing any feedback you lovely people have! Stay classy though CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath |
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ArmEagle Kusoni
Knights of Nii The 20 Minuters
36
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Posted - 2014.08.19 16:35:00 -
[5] - Quote
Nice improvement there.
Though for my few reports - oldest one is from 2014/03/23 - none of the following communication from CCP or myself can be found there. Will the comments section be filled with the 'chat history' (from both sides) starting now. Or is that a later improvement? |
Gilbaron
Free-Space-Ranger Nulli Secunda
1492
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Posted - 2014.08.19 16:48:00 -
[6] - Quote
i really like the idea of a system that would allow us to priorize your work :)
there are some bugs out there, older than the internet that annoy us every now and then, it would be great to have a way to bring them to CCPs attention Build your empire ! Start today ! Rent Space in Perrigen Falls and Feythabolis Contact me for details :)
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CCP Lebowski
C C P C C P Alliance
182
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Posted - 2014.08.19 16:49:00 -
[7] - Quote
QA Dev Blog FTW!
Massive thanks to all you folks who submit bug reports, you guys rock! I cant tell you how great it will be to be able to have direct communication with you all now CCP Lebowski | EVE Quality Assurance | Team Five-0
https://twitter.com/ccp_lebowski |
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CCP Goliath
C C P C C P Alliance
2358
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Posted - 2014.08.19 16:56:00 -
[8] - Quote
ArmEagle Kusoni wrote:Nice improvement there.
Though for my few reports - oldest one is from 2014/03/23 - none of the following communication from CCP or myself can be found there. Will the comments section be filled with the 'chat history' (from both sides) starting now. Or is that a later improvement?
It''s from now, and you will only be able to see comments that have been explicitly tagged as being publically viewable. Internal comments will still be internal. CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath |
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Kusum Fawn
State Protectorate Caldari State
517
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Posted - 2014.08.19 16:58:00 -
[9] - Quote
Any word on when you guys will be publishing lists of intended features and intended behavior changes ? The vast majority of things that I see as bugs are apparently working as intended initially and later revealed to be bugs/exploits. Having a list somewhere that you guys actually make public and/or keep updated for things being worked on would go a longer way to help reporting then updating the graphics behind the bug reporting system
Dev blog wrote: ThereGÇÿs also an idea that the QA department have been toying around with GÇô that of making a section of our defect tracker GÇPpublicGÇ£, and allowing you to vote on legacy issues to let us know where you would most value our efforts be focused when we work on technical debt. This is an idea very much in a raw state, and any thoughts or feedback that you have towards this (even if itGÇÿs just saying GÇPIGÇÿd use it!GÇ£) are hugely appreciated.
Something like this would also be incredibly useful as a way to promote things that are important to the general eve community (and not just the small vocal minority who work with POS) however your (CCP as a whole) general refusal to listen to Sisi feedback makes me believe that things which are defects but somehow seen as feature requests (Tool Tips sliders, Industry UI inputs list vs graphics display) will simply be ignored yet again in another format despite them not working as intended.
Its not possible to please all the people all the time, but it sure as hell is possible to Displease all the people, most of the time.
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CCP Goliath
C C P C C P Alliance
2358
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Posted - 2014.08.19 17:00:00 -
[10] - Quote
Gilbaron wrote:i really like the idea of a system that would allow us to priorize your work :)
there are some bugs out there, older than the internet that annoy us every now and then, it would be great to have a way to bring them to CCPs attention
Thanks for the feedback! We can always make our best guesses (backed with data ofc) as to what legacy fixes people do and don't care about, but getting some extra, invested, eyes on it could be really interesting. CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath |
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ArmEagle Kusoni
Knights of Nii The 20 Minuters
36
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Posted - 2014.08.19 17:02:00 -
[11] - Quote
CCP Goliath wrote:ArmEagle Kusoni wrote:Nice improvement there.
Though for my few reports - oldest one is from 2014/03/23 - none of the following communication from CCP or myself can be found there. Will the comments section be filled with the 'chat history' (from both sides) starting now. Or is that a later improvement? It''s from now, and you will only be able to see comments that have been explicitly tagged as being publically viewable. Internal comments will still be internal.
Ok, great! I always found it a hassle to look through old e-mails to figure out the communication.
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Green Gambit
Blue Republic RvB - BLUE Republic
63
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Posted - 2014.08.19 17:02:00 -
[12] - Quote
Regards to voting up bugs/features...
Something like Ideastorm would be cool, where the community can suggest ideas and all subscribed accounts get to up-vote their favourite three ideas (can change your votes at any time etc) would be pretty cool. It would certainly be a good way for you to get a good impression of what areas are important to the player-base.
The same tool could be used for F&I suggestions, bugs, "little things" etc separately.
http://www.ideastorm.com/ |
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CCP Goliath
C C P C C P Alliance
2358
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Posted - 2014.08.19 17:04:00 -
[13] - Quote
Kusum Fawn wrote:Any word on when you guys will be publishing lists of intended features and intended behavior changes ? The vast majority of things that I see as bugs are apparently working as intended initially and later revealed to be bugs/exploits. Having a list somewhere that you guys actually make public and/or keep updated for things being worked on would go a longer way to help reporting then updating the graphics behind the bug reporting system
I'm not 100% sure I follow what you mean... When you say "lists of intended features", do you mean like the "Coming In Hyperion" blog that Seagull wrote last week, or something different?
Kusum Fawn wrote: Something like this would also be incredibly useful as a way to promote things that are important to the general eve community (and not just the small vocal minority who work with POS) however your (CCP as a whole) general refusal to listen to Sisi feedback makes me believe that things which are defects but somehow seen as feature requests (Tool Tips sliders, Industry UI inputs list vs graphics display) will simply be ignored yet again in another format despite them not working as intended.
Thanks very much for telling us how you feel. Sorry that you don't think we take Sisi feedback on board, but I assure you the teams are as diligent as possible when it comes to reading the threads and discussing the ideas in them! That being said, the items in the hypothetical list would already have been acknowledged by us to be issues, so does that go some way to mitigating your concerns? CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath |
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Nicen Jehr
Brave Newbies Inc. Brave Collective
398
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Posted - 2014.08.19 17:04:00 -
[14] - Quote
Why don't you have a Closed resolution, "Fixed" ?
Also, I would use a public bug tracker where I could vote on priorities. But I'd extend it to be feature requests too. And add tags, like 'little thing', this way you wouldn't have to go through the huge hassle of "post little things in thread, parse posts into machine readable format, have CSM put up a voting app", and new suggestions would be immediately votable. Little Things to improve GëíGïüGëí-á| My Little Things posts |
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CCP Goliath
C C P C C P Alliance
2358
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Posted - 2014.08.19 17:05:00 -
[15] - Quote
Green Gambit wrote:Regards to voting up bugs/features... Something like Ideastorm would be cool, where the community can suggest ideas and all subscribed accounts get to up-vote their favourite three ideas (can change your votes at any time etc) would be pretty cool. It would certainly be a good way for you to get a good impression of what areas are important to the player-base. The same tool could be used for F&I suggestions, bugs, "little things" etc separately. http://www.ideastorm.com/
Thanks for the link! Will check it out later and let you know my impressions! CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath |
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Niko Lorenzio
United Eve Directorate
407
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Posted - 2014.08.19 17:17:00 -
[16] - Quote
I would probably use it :) |
Masao Kurata
Z List
72
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Posted - 2014.08.19 17:23:00 -
[17] - Quote
Hmm, I'm glad that this is finally here but the status of bug reports seems a bit nonsensical with just the user facing information here. Some of my bug reports that were fixed have the status "attached" (e.g. EBR-18707), so I guess on your system the associated defect is marked fixed but.... there's no indication of this in my interface. On the other end I have bug reports that are "closed" but are clearly unfixed bugs (e.g. EBR-19074) and I really need to know why they were closed or I'll just keep reporting them endlessly. |
Benny Ohu
Chaotic Tranquility
3815
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Posted - 2014.08.19 17:24:00 -
[18] - Quote
the doodad on the ship stops doing the thing when you wiggle it a little and click a lot, but only sometimes on tuesdays. please fix |
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ISD Ezwal
ISD Community Communications Liaisons
1944
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Posted - 2014.08.19 17:29:00 -
[19] - Quote
the Dev Blog wrote: First, a unique ID key. Styled as EBR-XXXX, this is the number of your bug report in our database, and the first thing you should refer to when discussing a bug report with a developer. Feel free to reference it in forum posts, tweets, and EVEmails or in discussions about the test server (Singularity/GÇ¥SisiGÇ¥) or live server (Tranquility/GÇ¥TQGÇ¥) Eh....I hate to spoil te fun, but in general talking about bug reports on this forum is prohibited as talking about the reports itself inevitably leads to talking about the bug itself..... The exceptions being if a Dev/GM specifically asks for it and threads in the Test Server Feedback section.
15. Posting about bugs and exploits is prohibited.
Bugs and exploits should be reported through the proper channels. Bugs should be brought to the attention of CCP by filing a bug report for our Quality Assurance department. More information on filing bug reports can be found here. Discussions about unverified issues in game can cause unnecessary panic in the community. When there is an issue that the EVE Online community needs to be aware of, it will be communicated via an official statement from CCP after thorough investigation. ISD Ezwal Captain Community Communication Liaisons (CCLs) Interstellar Services Department |
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Valterra Craven
270
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Posted - 2014.08.19 17:42:00 -
[20] - Quote
ISD Ezwal wrote:the Dev Blog wrote: First, a unique ID key. Styled as EBR-XXXX, this is the number of your bug report in our database, and the first thing you should refer to when discussing a bug report with a developer. Feel free to reference it in forum posts, tweets, and EVEmails or in discussions about the test server (Singularity/GÇ¥SisiGÇ¥) or live server (Tranquility/GÇ¥TQGÇ¥) Eh....I hate to spoil te fun, but in general talking about bug reports on this forum is prohibited as talking about the reports itself inevitably leads to talking about the bug itself..... The exceptions being if a Dev/GM specifically asks for it and threads in the Test Server Feedback section. 15. Posting about bugs and exploits is prohibited.
Bugs and exploits should be reported through the proper channels. Bugs should be brought to the attention of CCP by filing a bug report for our Quality Assurance department. More information on filing bug reports can be found here. Discussions about unverified issues in game can cause unnecessary panic in the community. When there is an issue that the EVE Online community needs to be aware of, it will be communicated via an official statement from CCP after thorough investigation.
Technically a Dev just asked for it... so the policy has been full filled... i.e. because of the dev blog this policy is now moot... |
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Aryndel Vyst
GoonWaffe Goonswarm Federation
774
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Posted - 2014.08.19 17:42:00 -
[21] - Quote
Did a forum hall monitor just try and chest pound against the administration?
laffo |
Hesveht Esperil
State War Academy Caldari State
0
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Posted - 2014.08.19 17:46:00 -
[22] - Quote
Should add a button to let people close+abandon their own bug reports, since you're evidently gonna ignore them and just let them clutter up people's ~my bug reports~ pages for all eternity, whether they get fixed or not. |
Noriko Mai
1431
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Posted - 2014.08.19 17:47:00 -
[23] - Quote
You should ban the devs in this thread for a week or two. So they can think about it :) |
Valterra Craven
270
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Posted - 2014.08.19 17:54:00 -
[24] - Quote
Also, on report EBR-14328 I notice that the status is closed, but the new system doesn't really say why it was closed. In your dev blog it was mentioned that the status would be invisible to players, but its not really clear why this is necessary. For example, this particular issue was a graphics issue, and I'm not sure what advantage knowing the resolution of the issue would give me as a player.
Is it not possible in a future update to mark the closed status of the bug as view-able by the customer if the bug being reported ins't an exploit?
The problem with the current implementation is that with a status of closed, I as a player have no idea what I should be doing as a next step. For example you said we should reference the Features and Ideas forums if the bug is closed with a working as intended if we want to try and change the implementation of something. However, without knowing the closed status I would have no idea to even go to the forums to try and make ships not look like poo since the lighting update... (AKA the new lighting system even with max AA makes everything look horribly jagged) |
Aryndel Vyst
GoonWaffe Goonswarm Federation
774
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Posted - 2014.08.19 18:02:00 -
[25] - Quote
There's a bug on the forums where one of my posts got deleted should I file a report through the sources mentioned in the OP? |
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CCP Explorer
C C P C C P Alliance
2315
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Posted - 2014.08.19 18:14:00 -
[26] - Quote
I hope these improvements to the bug reporting website help you in helping us improving EVE Online; I, for one, like them.
I would like to emphasize a part of the devblog that we still strongly prefer that bug reports be submitted through the in-client bug reporting tool (accessed via the Help menu). It automatically attaches things like logs and also allows you to take screenshots, annotate them, and upload them along with your report. Your submissons from the client will appear on the My Bug Reports page on the website and will be equally interactive. Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @erlendur |
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Noriko Mai
1433
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Posted - 2014.08.19 18:22:00 -
[27] - Quote
A few minutes ago there were two or three posts above mine on page two. I would say it's a good start |
David Laurentson
Laurentson INC StructureDamage
98
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Posted - 2014.08.19 18:44:00 -
[28] - Quote
CCP Goliath wrote: Thanks very much for telling us how you feel. Sorry that you don't think we take Sisi feedback on board, but I assure you the teams are as diligent as possible when it comes to reading the threads and discussing the ideas in them! That being said, the items in the hypothetical list would already have been acknowledged by us to be issues, so does that go some way to mitigating your concerns?
I think his concern is that those issues were acknowledged when they hit TQ, and closed in error on SiSi. Not ignored in threads, Bug Reports were raised, and closed, despite them actually being bugs.
Do you do any investigation of TQ-impacting bugs to see if they were raised on SiSi, and how they were handled? If not, it might be worthwhile: you might have some internal communication work to do, or need to change how you set targets (I can only guess, not working at CCP!). |
Che Biko
Humanitarian Communists
648
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Posted - 2014.08.19 20:04:00 -
[29] - Quote
CCP Goliath wrote:Additionally, editing a bug once it has been attached or closed will be futile, as we will no longer be checking that report. Then why not remove the edit option/button for those reports People may not know about the futility, and think "The button option is still there, so it must serve a purpose." Coordination Channel for Consolidated Space Rescue Cooperation Open Letter to the Aidonis Foundation Directorate |
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CCP Goliath
C C P C C P Alliance
2362
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Posted - 2014.08.19 20:10:00 -
[30] - Quote
Nicen Jehr wrote:Why don't you have a Closed resolution, "Fixed" ?
Also, I would use a public bug tracker where I could vote on priorities. But I'd extend it to be feature requests too. And add tags, like 'little thing', this way you wouldn't have to go through the huge hassle of "post little things in thread, parse posts into machine readable format, have CSM put up a voting app", and new suggestions would be immediately votable.
Bug reports don't get "fixed" per se - they either become or are attached to defects, which are fixed, but there is no way currently to relay the state of the defect to the bug report attached to it. Going back over old bug reports to set them to fixed would be very time consuming.
When you say extend the public bug tracker idea to feature requests, do you mean that you would vote on features that we have proposed, or that you would submit features of your own? We already have a place for the latter - in case you aren't aware, it's the Features and Ideas forum.
Tags are great and also come built into Jira. Making them searchable could be good, but making them enterable might not be so good (see Marco Reus and the latest Puma twitter campaign for an example of how that doesn't always work as intended). Definitely a good idea though - thanks for your input!
EDIT: Some guests just came round with CCP Lebowski, so will be answering more posts tomorrow morning! Keep the chat going! CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath |
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