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Author |
Thread Statistics | Show CCP posts - 55 post(s) |
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CCP Merovingian
C C P C C P Alliance
14
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Posted - 2014.07.14 19:00:00 -
[1] - Quote
There are definitely a few ongoing issues with test servers, which are being worked on currently. I'll be keeping an eye on Duality every day from now on and we'll make sure issues get ironed out as quickly as possible. :) |
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CCP Merovingian
C C P C C P Alliance
15
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Posted - 2014.07.15 09:23:00 -
[2] - Quote
I will check right now whether all new captains have been given the required permissions to use /setpassword. |
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CCP Merovingian
C C P C C P Alliance
15
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Posted - 2014.07.15 09:59:00 -
[3] - Quote
Ok.. So this is what I have found so far.
1. We had missed new captains. That's my bad. Sorry. It has been fixed now. You may need to log in and out for it to take effect.
2. Some Pilots (and indeed Captains) had some other role weirdness going on. I am looking into that, and why it happened.
3. The low sec / high sec work around is interesting. If it works, great. I will investigate why that is though.
I will update here later today as and when I have more info. Thanks for your patience.
One last note : Fozzie and I could not remember if we gave out system names to Captains last year. But you will get the system name that you "own" in a pop up after you use /setpassword. |
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CCP Merovingian
C C P C C P Alliance
16
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Posted - 2014.07.15 17:01:00 -
[4] - Quote
So the two most pressing issues we have right now are TIDI and people who can't get on.
TIDI we can resolve pretty quickly. CCP Goliath and I are on that now.
With regards to people who can't connect we are looking at a couple of options. One is a fix all, but that fix may be a day or so out.
What I would suggest in the meantime is that Captains collate a list of critical people that have issues and we'll deal with them as soon as we can.
If we get concise lists coordinated by Captains it is a lot easier for us to work through them rather than going through forum posts and individuals.
Is that ok with people?
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CCP Merovingian
C C P C C P Alliance
16
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Posted - 2014.07.15 17:03:00 -
[5] - Quote
Philpip wrote:Is there another way to see the dedicated system? Our Captain can't come to the computer right now, please leave a message after the beep..... Beep.
Not worried about the password, just want to get people moving.
Alternatively, is there a support chat channel on Duality?
Thanks
Who is your captain? I could then tell you your system... |
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CCP Merovingian
C C P C C P Alliance
18
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Posted - 2014.07.15 17:44:00 -
[6] - Quote
Tzuko1 wrote:Tzuko1 wrote:Clear office slots in the stations please. I know you are busy, but i really need this for my practice partners.
Should be more slots now. Let me know if not. :) |
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CCP Merovingian
C C P C C P Alliance
18
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Posted - 2014.07.15 17:45:00 -
[7] - Quote
Philpip wrote:CCP Merovingian wrote:Philpip wrote:Is there another way to see the dedicated system? Our Captain can't come to the computer right now, please leave a message after the beep..... Beep.
Not worried about the password, just want to get people moving.
Alternatively, is there a support chat channel on Duality?
Thanks Who is your captain? I could then tell you your system... DeT Resprox
EF-F36
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CCP Merovingian
C C P C C P Alliance
18
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Posted - 2014.07.16 09:02:00 -
[8] - Quote
Palamon wrote:Howdy
Recently re-subbed on TQ. Duality giving me a 'account subscription expired' error when I try to log on.
Is there something further I need to do?
TIA
You should be fixed now. :) |
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CCP Merovingian
C C P C C P Alliance
18
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Posted - 2014.07.16 09:05:00 -
[9] - Quote
Mr Rive wrote:CCP Merovingian wrote:So the two most pressing issues we have right now are TIDI and people who can't get on.
TIDI we can resolve pretty quickly. CCP Goliath and I are on that now.
With regards to people who can't connect we are looking at a couple of options. One is a fix all, but that fix may be a day or so out.
What I would suggest in the meantime is that Captains collate a list of critical people that have issues and we'll deal with them as soon as we can.
If we get concise lists coordinated by Captains it is a lot easier for us to work through them rather than going through forum posts and individuals.
Is that ok with people?
Shamis is lazy (and also afk), any chance you can make the account subscription expiry thing go away on duality? This account is subbed. TIA
Done! :) |
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CCP Merovingian
C C P C C P Alliance
18
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Posted - 2014.07.16 09:06:00 -
[10] - Quote
SuperBeastie wrote:I posted to the sisi thread to get my account active again I'm hoping that works for duality also.
That is not likely to solve this quickly. ;) However, I have fixed you up for Duality. :)
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CCP Merovingian
C C P C C P Alliance
18
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Posted - 2014.07.16 09:07:00 -
[11] - Quote
Piscis wrote:Cannot create an office in destination system for easy access pod kill relocation
Your request to rent an office can not be satisfied as there are currently no offices available for renting.
Which system? We'll make some space for you. |
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CCP Merovingian
C C P C C P Alliance
18
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Posted - 2014.07.16 09:08:00 -
[12] - Quote
Mr Rive wrote:So there are several people now claiming to be unable to log onto duality because their account subs have expired, even though they havent. It's pretty obvious what's causing it, but is there a workaround for it?
Some of us only bothered to sub for the AT
List of names please and I'll fix that. |
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CCP Merovingian
C C P C C P Alliance
18
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Posted - 2014.07.16 09:37:00 -
[13] - Quote
Razor Z wrote:I made a copy of my client program folder yesterday (7/15), and I went to go on this morning to test it and it shows the correct server next to the username/password box, but it says "Unable to connect to 87.237.38.60 on port 26000" and when I attempt to login it says "Incompatible (Release)" (and yes, my TQ client is up to date )
Can you try again please. |
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CCP Merovingian
C C P C C P Alliance
18
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Posted - 2014.07.16 11:22:00 -
[14] - Quote
Mr Rive wrote:CCP Merovingian wrote:Mr Rive wrote:So there are several people now claiming to be unable to log onto duality because their account subs have expired, even though they havent. It's pretty obvious what's causing it, but is there a workaround for it?
Some of us only bothered to sub for the AT List of names please and I'll fix that. I think you got them all, cheers! edit: still cant log into duality :(
You should be able to now. :) |
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CCP Merovingian
C C P C C P Alliance
18
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Posted - 2014.07.17 09:36:00 -
[15] - Quote
Piscis wrote:CCP Merovingian wrote:Piscis wrote:Cannot create an office in destination system for easy access pod kill relocation
Your request to rent an office can not be satisfied as there are currently no offices available for renting. Which system? We'll make some space for you. B-R5RB
Should be good now. |
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CCP Merovingian
C C P C C P Alliance
18
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Posted - 2014.07.17 09:38:00 -
[16] - Quote
Tankos Aphelion wrote:CCP Merovingian wrote:SuperBeastie wrote:I posted to the sisi thread to get my account active again I'm hoping that works for duality also. That is not likely to solve this quickly. ;) However, I have fixed you up for Duality. :) We have a guy whose account is inactive on duality, who do I need to contact to get him access?
Me. :)
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CCP Merovingian
C C P C C P Alliance
18
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Posted - 2014.07.17 09:39:00 -
[17] - Quote
Conorkc wrote:Hello CCP Merovingian,
Just tried to log on to Duality but it says account expired. Can I have my account reactivated.
Thanks in advance,
Conor
Done! :D |
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CCP Merovingian
C C P C C P Alliance
18
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Posted - 2014.07.17 10:13:00 -
[18] - Quote
Conorkc wrote:That Was quick Thanks :-)
np :)
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CCP Merovingian
C C P C C P Alliance
19
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Posted - 2014.07.17 14:21:00 -
[19] - Quote
Darren Fox wrote:Is there a chance you can create more office space in the home systems? That would help speed up training significantly.
Which is your home system? |
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CCP Merovingian
C C P C C P Alliance
19
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Posted - 2014.07.17 15:15:00 -
[20] - Quote
Pandi wrote:Hello
Can I get my account reactivated on Duality?
Thanks
Done. :)
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CCP Merovingian
C C P C C P Alliance
19
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Posted - 2014.07.17 15:16:00 -
[21] - Quote
suicide wrote:How does one find which system is our home system?
Can you confirm TEST has a dedicated practice system?
Have your Captain set the password using the slash command /setpassword and it will tell him. If you are in the tournament you have a system. :) |
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CCP Merovingian
C C P C C P Alliance
19
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Posted - 2014.07.17 19:48:00 -
[22] - Quote
Mikella Ki'Theki wrote:Still unable to log into O-BY0Y because I dumbly deathcloned there and logged off.
Log on screen is still unable to move me to another system.
Have tried suggested work arounds but still not able to log in.
Can someone from CCP move me manually to next door system such as 2D-0SO please.
You should be in the station you requested now.
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CCP Merovingian
C C P C C P Alliance
19
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Posted - 2014.07.17 19:49:00 -
[23] - Quote
Terios Corvalis wrote:Can I get my accounts reactivated on duality too? I get the subscribtion expired message. It seems that the mirror is at least a month old. Thank you!
You should be all good now. |
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CCP Merovingian
C C P C C P Alliance
19
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Posted - 2014.07.17 19:54:00 -
[24] - Quote
All the people who's accounts were out of date, up to this post, should be good now. |
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CCP Merovingian
C C P C C P Alliance
19
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Posted - 2014.07.17 19:59:00 -
[25] - Quote
Roddex wrote:CCP Merovingian wrote:snip This character is locked out of our system, can you place me in a nearby system? (Password change while logged off, login screen just loops the system select window over and over).
You have been moved. :)
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CCP Merovingian
C C P C C P Alliance
19
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Posted - 2014.07.17 20:00:00 -
[26] - Quote
Leet Man wrote:Still cannot lock system for my team. But now able to login :gj:
We are looking into this. Are you the original Captain? I can't find you in the list I have so there has been a mistake somewhere. |
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CCP Merovingian
C C P C C P Alliance
19
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Posted - 2014.07.18 09:57:00 -
[27] - Quote
All the requests above regarding character activations and moves should be solved now. |
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CCP Merovingian
C C P C C P Alliance
22
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Posted - 2014.07.21 11:54:00 -
[28] - Quote
Ok.. So all reactivation requests and office space requests above this line have been done.
Re. Issues over the weekend.. Duality had got itself into a bit of a state, and we have rebooted and patched her up a bit.
You are still probably going to see some lag at peak periods. Sorry.
But with regards to lag, beacons and SP I will try to get something done this week.
Thanks for your patience.
CCP Merovingian xx |
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CCP Merovingian
C C P C C P Alliance
22
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Posted - 2014.07.21 12:40:00 -
[29] - Quote
Hsu Li wrote:Can we have some more offices in our system as well please? And tournament beacons would be even better.
Location? |
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CCP Merovingian
C C P C C P Alliance
22
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Posted - 2014.07.21 15:30:00 -
[30] - Quote
Ziirn wrote:7BX-6F needs more office space ty!
Done. |
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CCP Merovingian
C C P C C P Alliance
25
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Posted - 2014.07.22 13:14:00 -
[31] - Quote
Itkovian Beddict wrote:CCP Merovingian wrote:Hsu Li wrote:Can we have some more offices in our system as well please? And tournament beacons would be even better.
Location? J-LPX7 Thanks in advance.
You seem to have space already. Let me know if you still have problems. |
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CCP Merovingian
C C P C C P Alliance
25
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Posted - 2014.07.22 13:15:00 -
[32] - Quote
All the reactivation / office space requests above here should have been done now.
Also we are working on the Beacons.... |
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CCP Merovingian
C C P C C P Alliance
25
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Posted - 2014.07.22 16:28:00 -
[33] - Quote
Hsu Li wrote:CCP Merovingian wrote:Itkovian Beddict wrote:CCP Merovingian wrote:Hsu Li wrote:Can we have some more offices in our system as well please? And tournament beacons would be even better.
Location? J-LPX7 Thanks in advance. You seem to have space already. Let me know if you still have problems. It still says that 0 offices are available so our practice partners can't rent office there. We can't even claim the station because our alliance is disbanded on duallity. Thanks for the help.
Try again now, please. :) |
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CCP Merovingian
C C P C C P Alliance
28
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Posted - 2014.07.23 09:16:00 -
[34] - Quote
Chuxup wrote:Hi, I let my account lapse a bit ago and apparently it was during the mirror for Duality so when I try to get on for tourney practice it says my account is not subscribed. It is currently subscribed on Tranquility however. Please enable my account on Duality so I can help my team practice!! Thanks!
Done. :) |
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CCP Merovingian
C C P C C P Alliance
28
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Posted - 2014.07.24 10:13:00 -
[35] - Quote
Ryu Chaos wrote:An arena and office clearance in waffles system would be appreciated o7
Which system is that? |
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CCP Merovingian
C C P C C P Alliance
28
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Posted - 2014.07.25 09:18:00 -
[36] - Quote
Rn Bonnet wrote:My character (Rn Bonnet) appears to be hardcore stuck on duality. I can't login to our home system and I can not get into one of the side systems. I attempted to "load" the side system with another character first and the screen just spins and never attempts to load system, when I stop and relog the character does not move.
Try again now with Rn Bonnet and let me know what happens. |
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CCP Merovingian
C C P C C P Alliance
28
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Posted - 2014.07.28 12:52:00 -
[37] - Quote
Hopefully the login / stuck character issues above this post should now be resolved. |
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