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Thread Statistics | Show CCP posts - 7 post(s) |
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CCP Habakuk
C C P C C P Alliance
949
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Posted - 2014.06.23 14:09:00 -
[1] - Quote
Singularity is currently experiencing database problems, which are being investigated. Login through the launcher is for example not possible and many systems are down.
I'll update with more information as soon as I get it. CCP Habakuk | EVE Quality Assurance | Team Gridlock-á Bug reporting | Mass Testing |
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Darkblad
Hilfe is like Free Entertainment
277
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Posted - 2014.06.23 14:12:00 -
[2] - Quote
I guess that this error of the launcher is the result? Thanks for your announcement, already wondered! EVE Infolinks -+-áOld and new-áPortraits |
GazBoi08
Oberon Incorporated RAZOR Alliance
15
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Posted - 2014.06.23 14:16:00 -
[3] - Quote
Reporting issues before people get chance to whine about them
habakuk best kuk |
elitatwo
Congregatio
242
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Posted - 2014.06.23 15:27:00 -
[4] - Quote
Naaaoooooooooeeeeeeeeees signature |
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CCP Habakuk
C C P C C P Alliance
949
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Posted - 2014.06.23 15:50:00 -
[5] - Quote
Well, serious news: the database of Singularity is irreversibly damaged and needs to be re-mirrored.
We had already planned a mirror for Singularity for the next few days, this incident will accelerate this process slightly, BUT: Singularity will be down / in VIP mode for at least today and tomorrow . We hope that we can open it again at some point on Wednesday or on Thursday. I'll keep this thread updated with as much information as possible. CCP Habakuk | EVE Quality Assurance | Team Gridlock-á Bug reporting | Mass Testing |
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Thoren Vaille
American Federation of Musicians Local 148-462
3
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Posted - 2014.06.23 16:10:00 -
[6] - Quote
Are there twitter updates for Singularity the way there are for Tranquility? |
Romana Erebus
Eye Can't Take it Serious
8
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Posted - 2014.06.23 16:25:00 -
[7] - Quote
Thnaks for update ....Wed. it is...not suprized at all actually. Expected it. |
Amarisen Gream
Galactic Republic of Entrepreneurs and Militiamen
31
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Posted - 2014.06.23 17:07:00 -
[8] - Quote
probably those Rogue drones! They saw a chance to cause massive heart attacks in a number of capsulars who tend to shoot them for no good reason, then loot and salvage their wrecks.
:D xoxo Amarisen Gream
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MailDeadDrop
Rage and Terror Against ALL Authorities
344
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Posted - 2014.06.23 18:22:00 -
[9] - Quote
Would it be possible to alter the mirror script so that *highsec* POSes (and the jobs in them) aren't nuked when the mirror is taken? There's no intel to protect for highsec POSes (unlike lowsec, nullsec, and WH POSes). This would allow you to test the Crius upgrade script's handling of in-progress jobs. It also would make life incrementally easier for people to test POS things on Sisi.
MDD |
Romana Erebus
Eye Can't Take it Serious
8
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Posted - 2014.06.23 19:20:00 -
[10] - Quote
MailDeadDrop wrote:Would it be possible to alter the mirror script so that *highsec* POSes (and the jobs in them) aren't nuked when the mirror is taken? There's no intel to protect for highsec POSes (unlike lowsec, nullsec, and WH POSes). This would allow you to test the Crius upgrade script's handling of in-progress jobs. It also would make life incrementally easier for people to test POS things on Sisi.
MDD
All poses everywhere get wiped for intel reasons regardless of location. |
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ISD Ezwal
ISD Community Communications Liaisons
1591
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Posted - 2014.06.23 21:58:00 -
[11] - Quote
MailDeadDrop wrote:Would it be possible to alter the mirror script so that *highsec* POSes (and the jobs in them) aren't nuked when the mirror is taken? There's no intel to protect for highsec POSes (unlike lowsec, nullsec, and WH POSes). This would allow you to test the Crius upgrade script's handling of in-progress jobs. It also would make life incrementally easier for people to test POS things on Sisi.
MDD Question forwarded to CCP, fao CCP Habakuk.
ISD Ezwal Captain Community Communication Liaisons (CCLs) Interstellar Services Department |
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CCP Habakuk
C C P C C P Alliance
950
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Posted - 2014.06.23 22:13:00 -
[12] - Quote
ISD Ezwal wrote:MailDeadDrop wrote:Would it be possible to alter the mirror script so that *highsec* POSes (and the jobs in them) aren't nuked when the mirror is taken? There's no intel to protect for highsec POSes (unlike lowsec, nullsec, and WH POSes). This would allow you to test the Crius upgrade script's handling of in-progress jobs. It also would make life incrementally easier for people to test POS things on Sisi.
MDD Question forwarded to CCP, fao CCP Habakuk.
Normally I would immediately deny this request, but I will bring it up with our DB specialists, as we are messing around with the mirror preparation scripts anyway. It is still quite unlikely as deleting only some POS structures is much slower and more failure prone than deleting whole DB tables. CCP Habakuk | EVE Quality Assurance | Team Gridlock-á Bug reporting | Mass Testing |
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Jason Amelana
Lith 'n' Brannor Enterprises Northern Associates.
9
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Posted - 2014.06.23 22:39:00 -
[13] - Quote
Don't Forget The Skillpoints!!!! |
Orny
Shipping Corporation Global ANZUS
7
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Posted - 2014.06.23 23:02:00 -
[14] - Quote
Thanks for the update |
Siempre Duskwraith
Unholy Knights of Cthulhu Test Alliance Please Ignore
5
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Posted - 2014.06.24 00:55:00 -
[15] - Quote
o7 sisi db.
Get well soon. |
Maz Ngomo
8
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Posted - 2014.06.24 03:37:00 -
[16] - Quote
I approve of this new feature, and eagerly await the reaction to its introduction on TQ.
Seriously though, good luck tracking this issue down. Database issues can be a nightmare. Especially TrollSQL. |
Darkblad
Hilfe is like Free Entertainment
277
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Posted - 2014.06.24 05:24:00 -
[17] - Quote
CCP Habakuk,
The script (if any?) to convert TQ Kronos Compressed ore block count to that of Crius will be run during this mirror?
I'd love to check the outcome for Pyroxeres and Crokite EVE Infolinks -+-áOld and new-áPortraits |
James Amril-Kesh
4S Corporation Goonswarm Federation
10523
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Posted - 2014.06.24 07:53:00 -
[18] - Quote
CCP Habakuk wrote:Well, serious news: the database of Singularity is irreversibly damaged and needs to be re-mirrored. How does something like that happen, and is TQ ever at risk for that? No, this isn't it at all. Make it more... psssshhhh. |
Starfury Shang
3
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Posted - 2014.06.24 08:20:00 -
[19] - Quote
CCP Habakuk wrote:Well, serious news: the database of Singularity is irreversibly damaged and needs to be re-mirrored. We had already planned a mirror for Singularity for the next few days, this incident will accelerate this process slightly, BUT: Singularity will be down / in VIP mode for at least today and tomorrow . We hope that we can open it again at some point on Wednesday or on Thursday. I'll keep this thread updated with as much information as possible.
Haha, so I was literally 1 hour from getting in a carrier before SiSi went down and now looks like I will be back to over 2 weeks again... oh well **** happens :) |
Starfury Shang
3
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Posted - 2014.06.24 08:21:00 -
[20] - Quote
James Amril-Kesh wrote:CCP Habakuk wrote:Well, serious news: the database of Singularity is irreversibly damaged and needs to be re-mirrored. How does something like that happen, and is TQ ever at risk for that?
I would assume SiSi isn't backed up as it is not a 'production' server, so if TQ had problems they would restore a backup and roll forward any logs. |
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CCP Habakuk
C C P C C P Alliance
950
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Posted - 2014.06.24 10:57:00 -
[21] - Quote
Starfury Shang wrote:James Amril-Kesh wrote:CCP Habakuk wrote:Well, serious news: the database of Singularity is irreversibly damaged and needs to be re-mirrored. How does something like that happen, and is TQ ever at risk for that? I would assume SiSi isn't backed up as it is not a 'production' server, so if TQ had problems they would restore a backup and roll forward any logs.
This, and also the fact that the setup for Singularity is far from optimal due to very limited disk space - which puts it at much higher risk. CCP Habakuk | EVE Quality Assurance | Team Gridlock-á Bug reporting | Mass Testing |
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Sales Alt negrodamus
SalesAltCorp
3
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Posted - 2014.06.24 11:35:00 -
[22] - Quote
CCP Habakuk wrote:This, and also the fact that the setup for Singularity is far from optimal due to very limited disk space - which puts it at much higher risk.
is that what happened? :)
trust me you guys wouldn't be the first to have a database suck up a disk and crash. |
elitatwo
Congregatio
245
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Posted - 2014.06.24 11:41:00 -
[23] - Quote
Starfury Shang wrote: -snip- How does something like that happen, and is TQ ever at risk for that?
I would assume SiSi isn't backed up as it is not a 'production' server, so if TQ had problems they would restore a backup and roll forward any logs.[/quote]
Nobody who works in the industry would ever put a high availability database at any risk. There are or there should be many redunant backup systems in place, everything runs or should be running on raid system and all harddrives that might be involved get changed no matter what after 2 years of constant operation.
Those drives will or should be wiped with a shredding program so any data on those drives are no longer recoverable by any forensic recovery program.
After that the drives can be decomissioned or used for the admins to play with or send away to be destroyed or recycled.
There is or should be a desaster recovery protocol in place which involves the backups or other means of recovery.
The reason why all backups have to be always redundant is, so that if one of the backup systems fails, no production service needs to be halted or taken offline.
There other protocols in place for high availabitly services (heartbeat anyone??) which I won't talk about but I can assure you that our hamsters on Tranquility are well guarded.
And why do I respond in the first place?
Well my last job was exactly that, high availability server maintenance and administration, so I do know what I am talking about. signature |
Olivia Berett
AEB Fleeting Services AEB Industrial Assembly
8
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Posted - 2014.06.24 14:57:00 -
[24] - Quote
Lots of people in EVE like the EVE style because they are IT professionals. So most of us have a good idea on how things are. Those who dont, also dont care.
The time and ammount of things you do are not argument for assuming what you say is true.
People who works at CCP may be taget of critics, but they are also the ones DOING, so im pretty sure they know what and how they are doing what they do.
We should focus on helping with tests and not elucidating people who either know or dont care how EVE works.
Helpful informations would be time tables and details about what specific information over the EVE itself.
Discussing concepts and how CCP could do it differently really doesnt help anything.
Why do I say that ?
Cuz there is always people to dish out a lot of garbage sitting on years of doing this or that, and most of it is just quibling over "Whats today ? This day or the present day ?".
Seriously, this aint funny anymore. |
elitatwo
Congregatio
245
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Posted - 2014.06.24 16:50:00 -
[25] - Quote
Olivia Berett wrote: -snip-
Cuz there is always people to dish out a lot of garbage sitting on years of doing this or that, and most of it is just quibling over "Whats today ? This day or the present day ?".
Seriously, this aint funny anymore.
Wasn't meant to be criticism but an assurance our Tranquility server is save and well guarded.
SiSi is more of a playtoy and if or when SiSi crashes, so be it, we get an early mirror, everything is fine. signature |
xRyokenx
Oath of the Forsaken Sanguis Ignis Prosperitum
360
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Posted - 2014.06.24 21:52:00 -
[26] - Quote
Yay for re-mirror! Any updates on if the restart is back on track for tomorrow/today? xRyokenx |
Regan Rotineque
Arch Angels Assault Force The Kadeshi
354
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Posted - 2014.06.24 21:56:00 -
[27] - Quote
CCP Habakuk wrote:ISD Ezwal wrote:MailDeadDrop wrote:Would it be possible to alter the mirror script so that *highsec* POSes (and the jobs in them) aren't nuked when the mirror is taken? There's no intel to protect for highsec POSes (unlike lowsec, nullsec, and WH POSes). This would allow you to test the Crius upgrade script's handling of in-progress jobs. It also would make life incrementally easier for people to test POS things on Sisi.
MDD Question forwarded to CCP, fao CCP Habakuk. Normally I would deny this request, but I will bring it up with our DB specialists, as we are messing around with the mirror preparation scripts anyway. It is still quite unlikely as deleting only some POS structures is much slower and more failure prone than deleting whole DB tables.
Although sounding like a good idea it is not.....war targets and others will be able to unmolested to hs towers and scan them to see what you have in them. There is a reason that all this data needs to be wiped. Nobody should gain a strategic advantage using SISi. I realize its a pita to set up new POS online stuff and restart jobs but its also a good test of some pretty old code that should be tested and retested with each release.
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Bio Akachi
Perkone Caldari State
0
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Posted - 2014.06.24 22:08:00 -
[28] - Quote
Maybe It`s time to invest more money for better hardware and security system 1k users (average) on test server = problems?! Shut it down permanently - only joking |
Hommycyde
Science and Trade Institute Caldari State
4
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Posted - 2014.06.24 22:52:00 -
[29] - Quote
Someone broke it..... |
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CCP Habakuk
C C P C C P Alliance
951
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Posted - 2014.06.25 01:40:00 -
[30] - Quote
Regan Rotineque wrote:CCP Habakuk wrote:ISD Ezwal wrote:MailDeadDrop wrote:Would it be possible to alter the mirror script so that *highsec* POSes (and the jobs in them) aren't nuked when the mirror is taken? There's no intel to protect for highsec POSes (unlike lowsec, nullsec, and WH POSes). This would allow you to test the Crius upgrade script's handling of in-progress jobs. It also would make life incrementally easier for people to test POS things on Sisi.
MDD Question forwarded to CCP, fao CCP Habakuk. Normally I would deny this request, but I will bring it up with our DB specialists, as we are messing around with the mirror preparation scripts anyway. It is still quite unlikely as deleting only some POS structures is much slower and more failure prone than deleting whole DB tables. Although sounding like a good idea it is not.....war targets and others will be able to unmolested to hs towers and scan them to see what you have in them. There is a reason that all this data needs to be wiped. Nobody should gain a strategic advantage using SISi. I realize its a pita to set up new POS online stuff and restart jobs but its also a good test of some pretty old code that should be tested and retested with each release.
Very good argument. Yeah, even high sec POS can hold secrets.
PS: Short update on the progress: Everything is going as planned so far. Tomorrow we will have a few further tests in VIP mode for making sure that all industry jobs were upgraded correctly and then we will need to prepare the DB for public use (delete all POS and similar). My current estimate would be late Wednesday or (more likely) Thursday morning. CCP Habakuk | EVE Quality Assurance | Team Gridlock-á Bug reporting | Mass Testing |
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