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Author |
Thread Statistics | Show CCP posts - 10 post(s) |
Kodiii
TalCorp Enterprises Care Factor
7
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Posted - 2014.03.12 07:54:00 -
[1] - Quote
Hi,
I have been getting 5-10 second freezes during my eve gameplay lately, I have only noticed it in the last roughly week and a half, but I haven't played very much in the last month, so I don't really have a distinct clue as to what it may have been. No hardware of mine has changed, nor has much software been installed that may have changed it. I updated my graphics driver today and am still yet to test to see if it fixes it for some reason, however it is unlikely since the driver update is not a general performance update.
I do not get a black screen or anything, but the screen does remain still for the time of the freeze. I haven't yet tested whether input still works while it is frozen, but I think it should, as I can hit control-alt-delete while it is frozen and it will respond, indicating that it is a client freeze and not a system/OS freeze.
System Details: GPU: GeForce GTX 770 CPU: Intel i5-2500 @3.30GHz Memory: 8GB RAM Resolution: 1920x1080, 60Hz Nvidia Driver: 335.25 O.S: Windows 7 Pro
Running two clients on my primary screen, both full screen, only one maximised at a time, with a second screen for teamspeak/movies. I haven't tested yet whether playing movies with vlc is the problem, but I believe it still occurs without video playing on my second screen. Also, I will test whether or not it happens without the second screen running.
Both clients run on all high settings (are only rendered one at a time though, due to full screen).
Any help with my problem is greatly appreciated.
Kodiii |
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CCP Snorlax
C C P C C P Alliance
441
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Posted - 2014.03.12 10:42:00 -
[2] - Quote
Can you run with LogServer and file a bug report? That might give useful details to track this down. Mention my name (CCP Snorlax) in the bug report title so it gets routed to me right away.
CCP Snorlax - Senior Software Engineer - Team RnB |
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Kodiii
TalCorp Enterprises Care Factor
7
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Posted - 2014.03.12 10:51:00 -
[3] - Quote
CCP Snorlax wrote:Can you run with LogServer and file a bug report? That might give useful details to track this down. Mention my name (CCP Snorlax) in the bug report title so it gets routed to me right away.
I'll attempt to run the logserver and file the bug report after downtime, thanks for your quick response. Silly me hadn't thought to lodge a bug report =/
Kodiii |
Kodiii
TalCorp Enterprises Care Factor
7
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Posted - 2014.03.12 14:30:00 -
[4] - Quote
Hi again Snorlax, I've attempted to run a logserver, but I was not able to due to an error. I have lodged a bug report with some info about the freezes, as well as some screenshots of the ingame monitor detailing some of the minutes where the freezing happened most.
I have copied the log into a notepad file as I couldn't export it to logserver.exe.
If it helps the log entry that seems to coincide with the minutes I had freezes in is: 13:37:43blue::TaskletTimerwarningTimeslice warning order 5, 4309ms (4309ms in frame) 13:48:38blue::TaskletTimerwarningTimeslice warning order 5, 4299ms (4300ms in frame) 13:50:06blue::TaskletTimerwarningTimeslice warning order 5, 4309ms (4311ms in frame) 13:53:46blue::TaskletTimerwarningTimeslice warning order 5, 4309ms (0ms in frame)
I have no idea what exactly that means, but it does seem to be a common error in those minutes.
Cheers |
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CCP Snorlax
C C P C C P Alliance
442
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Posted - 2014.03.12 14:35:00 -
[5] - Quote
Thanks, I'll take a look!
CCP Snorlax - Senior Software Engineer - Team RnB |
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CCP Snorlax
C C P C C P Alliance
442
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Posted - 2014.03.12 14:43:00 -
[6] - Quote
If you simply start up the log server before launching the EVE client, it should get full logging. Unfortunately the logs you've included only confirm the stalls you are seeing, they don't give me enough detail to pin it down. Please give that a try, see if you can get me full logs.
Thank you for your cooperation!
CCP Snorlax - Senior Software Engineer - Team RnB |
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Kodiii
TalCorp Enterprises Care Factor
7
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Posted - 2014.03.12 14:45:00 -
[7] - Quote
CCP Snorlax wrote:If you simply start up the log server before launching the EVE client, it should get full logging. Unfortunately the logs you've included only confirm the stalls you are seeing, they don't give me enough detail to pin it down. Please give that a try, see if you can get me full logs.
Thank you for your cooperation!
Thanks for your help so far :) , unfortunately I have to go to bed, I will attempt to recreate the results with the logserver open first, first thing tomorrow.
Kodiii |
Kodiii
TalCorp Enterprises Care Factor
7
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Posted - 2014.03.13 11:01:00 -
[8] - Quote
Hi again Snorlax, I've been able to reproduce the freezing again today and run the log server before starting up eve (for some unlucky reason, I wasn't able to get the freezing happening when the logserver was already running yesterday).
I have also submitted a bug report, does this give you access to the logserver file? or do I have to submit it manually? |
Hadrian Blackstone
Barringtons Research
42
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Posted - 2014.03.13 18:36:00 -
[9] - Quote
I have had similar issues, posted in this thread. By the way it started with the newest release (1.3).
https://forums.eveonline.com/default.aspx?g=posts&t=328988&find=unread |
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CCP Snorlax
C C P C C P Alliance
443
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Posted - 2014.03.13 21:38:00 -
[10] - Quote
Kodiii wrote:Hi again Snorlax, I've been able to reproduce the freezing again today and run the log server before starting up eve (for some unlucky reason, I wasn't able to get the freezing happening when the logserver was already running yesterday).
I have also submitted a bug report, does this give you access to the logserver file? or do I have to submit it manually? You have to save the file in the log server and attach it to a bug report. The in game bug reporting does attach logs, but they only contains warnings and errors, not the full info log.
Anyway, we're seeing more reports of this, and are actively investigating.
CCP Snorlax - Senior Software Engineer - Team RnB |
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Daniel D Duesentrieb
Center for Advanced Studies Gallente Federation
0
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Posted - 2014.03.14 01:17:00 -
[11] - Quote
I have a similar issue of a client/screen-freeze every time I land on a new grid in space (although it's only ~1sec each time) since 1.3.
Bugreport sent, hope it helps. |
OSGOD
Siren's calll Fallen Defiance
13
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Posted - 2014.03.14 03:58:00 -
[12] - Quote
same here only thing is my freezes being so far from eve server last 30 secs sometime 2 minutes , it what happens when u add 1.6 gig of badnwidth hog and not relagate fixes to lag which effects every body but CCP and goonswarm. i have beenback only a couple of weeks after 12 odd months break and i can tell this lag from the eve server is back to 2007 standards which tells me CCP aren`t interested in fixing lag just interested in sucking goonswarm C O C K other wise they wouldnt be nerfing high sec in favour of criminals rather than the carebeas , very sad step backwards on CCP`s part |
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CCP Snorlax
C C P C C P Alliance
444
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Posted - 2014.03.14 11:41:00 -
[13] - Quote
We believe we've found the cause for this and are working on a fix.
CCP Snorlax - Senior Software Engineer - Team RnB |
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Thogn Thu
Devouring The Feeble Blackguard Mercenaries
5
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Posted - 2014.03.16 15:04:00 -
[14] - Quote
CCP Snorlax wrote:We believe we've found the cause for this and are working on a fix.
Now that you've confirmed that this is a issue in the client, will players be able to petition ship losses due to client freezes beyond their control? |
Oraac Ensor
School of Applied Knowledge Caldari State
447
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Posted - 2014.03.17 00:57:00 -
[15] - Quote
I have been suffering constant freezes since the release of Rubicon 1.3 to the degree that I am unable to play.
I have submitted a bug report with two Log Server files to illustrate the problem. |
Hadrian Blackstone
Barringtons Research
49
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Posted - 2014.03.17 02:49:00 -
[16] - Quote
Game crashed today after multiple jumps in which the screen was very jumpy and was freezing up. Error was a "C++ visual" something or other.
Is this a memory leak thing? |
Morganta
The Greater Goon Clockwork Pineapple
1972
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Posted - 2014.03.17 04:48:00 -
[17] - Quote
CCP Snorlax wrote:We believe we've found the cause for this and are working on a fix.
same with lag spikes on loading grid and also general instability with at least 2 occasions of the display driver totally crashing out to black screen while the client and TS continued to work, this required a hard boot to restore display
I too would like to discuss replacement of a few interceptors lost to police on a gate due to this display only crash now that its been acknowledged
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Petar Harad
Sebiestor Tribe
120
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Posted - 2014.03.17 15:13:00 -
[18] - Quote
I'm experiencing the same problems. I have posted about it in the Rubicon 1.3 issues thread. The patch of today didn't fix it (for me). Will run log server and file a bug report shortly. ...without the signatures, the world has descended into chaos. No one knows how long we have left...CCP Falcon
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Daniel D Duesentrieb
Center for Advanced Studies Gallente Federation
0
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Posted - 2014.03.18 07:38:00 -
[19] - Quote
For me, the problem diappeared after the latest (17.3.) patch. :) |
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CCP Habakuk
C C P C C P Alliance
888
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Posted - 2014.03.18 12:51:00 -
[20] - Quote
The patch yesterday included a fix for a short freeze at the warp-in to scenes with many objects (including but not limited to asteroid belts). Please send bug reports with additional information if you are still experiencing freezes of some kind. Interesting are both bug reports from in-game after such a freeze happened and bug reports through the web with attached logs from logserver.exe. The logs from the in-game bug report tool and from logserver.exe contain a bit different information, and both might include important information in this case. Please also provide descriptions on when exactly these freezes happen to you. CCP Habakuk | EVE Quality Assurance | Team Gridlock-á Bug reporting | Mass Testing |
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Oraac Ensor
School of Applied Knowledge Caldari State
448
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Posted - 2014.03.18 14:31:00 -
[21] - Quote
CCP Habakuk wrote:The patch yesterday included a fix for a short freeze at the warp-in to scenes with many objects (including but not limited to asteroid belts). Please send bug reports with additional information if you are still experiencing freezes of some kind. Interesting are both bug reports from in-game after such a freeze happened and bug reports through the web with attached logs from logserver.exe. The logs from the in-game bug report tool and from logserver.exe contain a bit different information, and both might include important information in this case. Please also provide descriptions on when exactly these freezes happen to you. As stated above, I have already submitted a bug report containing logs from logserver.exe.
I am still experiencing constant freezes which make any sort of sensible play a complete impossibility.
The freezes happen whenever there is anything more than just my ship on screen. The more objects there are, or the larger the objects are, the more severe the problem becomes. Undocking and jumping are horrendous.
When undocking it's a full minute before I have any control of my ship or can move my camera to see the situation outside the station.
Edit: I should add that altering my settings for optimal performance via the Esc menu makes absolutely no difference. |
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CCP Habakuk
C C P C C P Alliance
888
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Posted - 2014.03.18 15:49:00 -
[22] - Quote
Oraac Ensor wrote:CCP Habakuk wrote:The patch yesterday included a fix for a short freeze at the warp-in to scenes with many objects (including but not limited to asteroid belts). Please send bug reports with additional information if you are still experiencing freezes of some kind. Interesting are both bug reports from in-game after such a freeze happened and bug reports through the web with attached logs from logserver.exe. The logs from the in-game bug report tool and from logserver.exe contain a bit different information, and both might include important information in this case. Please also provide descriptions on when exactly these freezes happen to you. As stated above, I have already submitted a bug report containing logs from logserver.exe. I am still experiencing constant freezes which make any sort of sensible play a complete impossibility. The freezes happen whenever there is anything more than just my ship on screen. The more objects there are, or the larger the objects are, the more severe the problem becomes. Undocking and jumping are horrendous. When undocking it's a full minute before I have any control of my ship or can move my camera to see the situation outside the station. Edit: I should add that altering my settings for optimal performance via the Esc menu makes absolutely no difference.
I've seen your report, but unfortunately it is missing any attachments. Could you please try to send them again? It is best to zip them before to reduce the size of the attachments. CCP Habakuk | EVE Quality Assurance | Team Gridlock-á Bug reporting | Mass Testing |
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Oraac Ensor
School of Applied Knowledge Caldari State
449
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Posted - 2014.03.20 09:50:00 -
[23] - Quote
CCP Habakuk wrote:I've seen your report, but unfortunately it is missing any attachments. Could you please try to send them again? It is best to zip them before to reduce the size of the attachments. Ok, I've had another go. |
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CCP Habakuk
C C P C C P Alliance
888
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Posted - 2014.03.20 13:38:00 -
[24] - Quote
Oraac Ensor wrote:CCP Habakuk wrote:I've seen your report, but unfortunately it is missing any attachments. Could you please try to send them again? It is best to zip them before to reduce the size of the attachments. Ok, I've had another go.
I had a look and while I can see the freezes in your logs, I am not sure about the cause for them. They seems to be all over the place where-ever it makes sense that the game uses a bit more CPU, but it does not seem to be related to graphics. How much CPU is the client using? Is anything else on your system using all the CPU? So far I have not seen anything in the logs, which would indicate, that there is a problem with the code (but I would need more info to be able to say for sure). Just in case: Have you tried to clear your client cache? CCP Habakuk | EVE Quality Assurance | Team Gridlock-á Bug reporting | Mass Testing |
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Oraac Ensor
School of Applied Knowledge Caldari State
454
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Posted - 2014.03.20 23:39:00 -
[25] - Quote
CCP Habakuk wrote:I had a look and while I can see the freezes in your logs, I am not sure about the cause for them. They seems to be all over the place where-ever it makes sense that the game uses a bit more CPU, but it does not seem to be related to graphics. How much CPU is the client using? Is anything else on your system using all the CPU? So far I have not seen anything in the logs, which would indicate, that there is a problem with the code (but I would need more info to be able to say for sure). Just in case: Have you tried to clear your client cache? I did a few re-runs of the sequence represented by one of the logs I sent you.
During this time the overall system CPU usage did not go above 27%. During the events that cause the worst freezes (undocking/jumping) it did not exceed 9%.
The highest levels were when selecting an overview item or clicking a command in the selected item box.
Clearing the cache was the first thing I tried - made no difference whatsoever. |
Rooter
University of Caille Gallente Federation
0
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Posted - 2014.03.21 04:34:00 -
[26] - Quote
CCP Habakuk wrote:The patch yesterday included a fix for a short freeze at the warp-in to scenes with many objects (including but not limited to asteroid belts). Please send bug reports with additional information if you are still experiencing freezes of some kind. Interesting are both bug reports from in-game after such a freeze happened and bug reports through the web with attached logs from logserver.exe. The logs from the in-game bug report tool and from logserver.exe contain a bit different information, and both might include important information in this case. Please also provide descriptions on when exactly these freezes happen to you.
Hi, I have been experiencing major client freezes / crashes and my entire OS locking up since the most recent patch (17th?). I can't even play the game. The client will lock up for 1-2 minutes, sometimes it recovers, only to lock up again shortly after or even worse will cause a BSOD / Memory dump in Windows (total system failure). My PC is fine otherwise, this only happens when playing EVE, and only since the recent patch. |
Rooter
University of Caille Gallente Federation
0
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Posted - 2014.03.21 05:37:00 -
[27] - Quote
Rooter wrote:CCP Habakuk wrote:The patch yesterday included a fix for a short freeze at the warp-in to scenes with many objects (including but not limited to asteroid belts). Please send bug reports with additional information if you are still experiencing freezes of some kind. Interesting are both bug reports from in-game after such a freeze happened and bug reports through the web with attached logs from logserver.exe. The logs from the in-game bug report tool and from logserver.exe contain a bit different information, and both might include important information in this case. Please also provide descriptions on when exactly these freezes happen to you. Hi, I have been experiencing major client freezes / crashes and my entire OS locking up since the most recent patch (17th?). I can't even play the game. The client will lock up for 1-2 minutes, sometimes it recovers, only to lock up again shortly after or even worse will cause a BSOD / Memory dump in Windows (total system failure). My PC is fine otherwise, this only happens when playing EVE, and only since the recent patch.
Ok I updated my graphics drivers to latest from AMD, ran EVE client repair tool, and cleared the caches. I was able to play a little longer and kill a few rats on the mission I was on, but within about 10 minutes of play time it went right back to freezing again. After 2-3 freezes I was able to warp out to station. Then it froze again in the station, and caused my PC to BSOD.
Incredibly frustating... |
S1euth
The Graduates RAZOR Alliance
41
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Posted - 2014.03.25 21:07:00 -
[28] - Quote
Thanks for looking into this CCP - I submitted a bug report with logs as well for these client stutters.
They occur every time I change systems or save a bookmark.
I already worked with the GMs to rule out client side hardware or network problems, heat issues, drivers, and conflicting background software.
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Diabolik
Snoring Devils Joint Venture Conglomerate
0
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Posted - 2014.03.26 09:53:00 -
[29] - Quote
Have you changed hard drives lately, or added one? I have this happenning infrequently when one of my 3 drives go into "sleep mode" and stops spinning. When it spools back up, it freezes the game for a few seconds, and when both do it one after the other, it can last up to 10 seconds.
Cheers. |
Oraac Ensor
School of Applied Knowledge Caldari State
455
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Posted - 2014.03.28 19:01:00 -
[30] - Quote
Could we have a progress report on this, please?
It's over a week since the last Dev post and it's 2 weeks and 2 days since I was last able to engage in any meaningful activity. |
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