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Author |
Thread Statistics | Show CCP posts - 11 post(s) |
Riktor Naridu
The Infinity Praxis
0
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Posted - 2013.11.23 18:52:00 -
[1] - Quote
Before Rubicon my launcher worked fine, since the new launcher update I can't get into the new launcher. Every time i try to open it, either through the shortcut or directly through the .exe in the launcher folder I get this really long exception. (What i am posting below is just the first part, the whole thing is to long to post.) I have tried downloading the launcher directly through links provided by devs on this forum, I have also tried a fresh install and running the repair tool. None of which I have tried has worked. Any help is appreciated. (More info can be provided just let me know if anything is needed)
Traceback (most recent call last): File "launcher.py", line 117, in main File "lib\controller.pyo", line 121, in __init__ File "wx\lib\pubsub\pubsub1\pub.pyo", line 750, in sendMessage File "wx\lib\pubsub\pubsub1\pub.pyo", line 423, in sendMessage File "wx\lib\pubsub\pubsub1\pub.pyo", line 261, in sendMessage File "lib\controller.pyo", line 124, in OnInit File "lib\initialization.pyo", line 205, in InitializeLauncher File "lib\initialization.pyo", line 48, in InitInfo File "lib\info.pyo", line 178, in Setup File "lib\info.pyo", line 165, in Get File "lib\info.pyo", line 151, in GetLauncherInfoFunc File "lib\info.pyo", line 139, in GetLauncherInfo File "lib\decorators.pyo", line 20, in __call__ File "lib\info.pyo", line 79, in GetInfoFromUrl File "lib\http.pyo", line 70, in get File "requests\api.pyo", line 55, in get File "requests\api.pyo", line 44, in request File "requests\sessions.pyo", line 334, in request File "requests\utils.pyo", line 430, in get_environ_proxies File "urllib.pyo", line 1536, in proxy_bypass File "urllib.pyo", line 1487, in proxy_bypass_registry
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Cameron Vayle
Boreel Enigma Rebel Alliance of New Eden
1
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Posted - 2013.11.24 00:36:00 -
[2] - Quote
I also am getting this issue and have yet to hear back from anyone at CCP on how to fix it.
Did the whole fresh install twice and still get it. tried the links they supplied and nothing.
Would really like some help with this issue. |
Heroesis
Hejaz Industries Executive Outcomes
0
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Posted - 2013.11.25 22:25:00 -
[3] - Quote
didn't even know it existed, but there is a client repair tool. It got things up for me.
https://wiki.eveonline.com/en/wiki/Client_Repair_Tool |
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CCP Aporia
C C P C C P Alliance
113
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Posted - 2013.11.25 22:58:00 -
[4] - Quote
It would be great to get the full launcher log file to see more details about what is going wrong. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Riktor Naridu
The Infinity Praxis
0
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Posted - 2013.11.26 01:34:00 -
[5] - Quote
Would be more then happy to provide that information. If you can let me know exactly what you need and the best way to provide it to you i will get it to you ASAP. |
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CCP Atropos
C C P C C P Alliance
392
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Posted - 2013.11.26 14:01:00 -
[6] - Quote
http://pastebin.com/ is always good for logfiles EVE Launcher - Team Special Circumstances |
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Cameron Vayle
Boreel Enigma Rebel Alliance of New Eden
2
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Posted - 2013.11.26 22:22:00 -
[7] - Quote
CCP Atropos wrote:http://pastebin.com/ is always good for logfiles
Is this want you are asking to see?
http://pastebin.com/utXH9sHw
that is what I get when I attempt to log in. |
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CCP Aporia
C C P C C P Alliance
113
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Posted - 2013.11.27 12:51:00 -
[8] - Quote
Cameron Vayle wrote:CCP Atropos wrote:http://pastebin.com/ is always good for logfiles Is this want you are asking to see? http://pastebin.com/utXH9sHwthat is what I get when I attempt to log in.
This looks like the same error that Riktor Naridu is getting. Are you using a proxy by any chance? Or is your computer name containing non-Latin characters? Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Cameron Vayle
Boreel Enigma Rebel Alliance of New Eden
2
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Posted - 2013.11.27 18:50:00 -
[9] - Quote
CCP Aporia wrote:Cameron Vayle wrote:CCP Atropos wrote:http://pastebin.com/ is always good for logfiles Is this want you are asking to see? http://pastebin.com/utXH9sHwthat is what I get when I attempt to log in. This looks like the same error that Riktor Naridu is getting. Are you using a proxy by any chance? Or is your computer name containing non-Latin characters?
No proxy in any form. No my computer name is in plain old English. |
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CCP Aporia
C C P C C P Alliance
113
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Posted - 2013.11.27 19:30:00 -
[10] - Quote
Cameron Vayle wrote:CCP Aporia wrote:Cameron Vayle wrote:CCP Atropos wrote:http://pastebin.com/ is always good for logfiles Is this want you are asking to see? http://pastebin.com/utXH9sHwthat is what I get when I attempt to log in. This looks like the same error that Riktor Naridu is getting. Are you using a proxy by any chance? Or is your computer name containing non-Latin characters? No proxy in any form. No my computer name is in plain old English.
OK, that's weird... are you running any anti virus or firewall or malware detection software?
The reason why I am asking is, the exception is thrown when the networking library we are using tries to resolve if it should use a proxy, and when it asks the Windows Registry for this information it receives a response that it cannot properly decode. Since you are neither using a proxy, nor have non-Latin characters in your computer name I do wonder if there might be something interfering with the registry query. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Cameron Vayle
Boreel Enigma Rebel Alliance of New Eden
2
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Posted - 2013.11.28 04:29:00 -
[11] - Quote
CCP Aporia wrote:Cameron Vayle wrote:CCP Aporia wrote:Cameron Vayle wrote:CCP Atropos wrote:http://pastebin.com/ is always good for logfiles Is this want you are asking to see? http://pastebin.com/utXH9sHwthat is what I get when I attempt to log in. This looks like the same error that Riktor Naridu is getting. Are you using a proxy by any chance? Or is your computer name containing non-Latin characters? No proxy in any form. No my computer name is in plain old English. OK, that's weird... are you running any anti virus or firewall or malware detection software? The reason why I am asking is, the exception is thrown when the networking library we are using tries to resolve if it should use a proxy, and when it asks the Windows Registry for this information it receives a response that it cannot properly decode. Since you are neither using a proxy, nor have non-Latin characters in your computer name I do wonder if there might be something interfering with the registry query.
No, no anti virus. no firewall for this game, I have changed no settings on my computer for the last 6 months. This just started happening after the new patch you all had. |
Cameron Vayle
Boreel Enigma Rebel Alliance of New Eden
2
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Posted - 2013.12.02 22:48:00 -
[12] - Quote
CCP Aporia wrote:Cameron Vayle wrote:CCP Aporia wrote:Cameron Vayle wrote:CCP Atropos wrote:http://pastebin.com/ is always good for logfiles Is this want you are asking to see? http://pastebin.com/utXH9sHwthat is what I get when I attempt to log in. This looks like the same error that Riktor Naridu is getting. Are you using a proxy by any chance? Or is your computer name containing non-Latin characters? No proxy in any form. No my computer name is in plain old English. OK, that's weird... are you running any anti virus or firewall or malware detection software? The reason why I am asking is, the exception is thrown when the networking library we are using tries to resolve if it should use a proxy, and when it asks the Windows Registry for this information it receives a response that it cannot properly decode. Since you are neither using a proxy, nor have non-Latin characters in your computer name I do wonder if there might be something interfering with the registry query.
ok...looks like I was forgotten. Still getting this problem I am.....anyone out there care???? |
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CCP Aporia
C C P C C P Alliance
138
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Posted - 2013.12.02 22:54:00 -
[13] - Quote
Sorry for the lack of reply, but you are not forgotten. CCP Atropos wanted to look into this today but I am not 100% certain if he got around to it. Sadly debugging these issues takes a while. /-: Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Riktor Naridu
The Infinity Praxis
0
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Posted - 2013.12.05 16:55:00 -
[14] - Quote
Any news on a fix for this issue? just looking for an update. |
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CCP Aporia
C C P C C P Alliance
164
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Posted - 2013.12.05 17:13:00 -
[15] - Quote
We are still debugging these issues with deploying new versions of the launcher to singularity at the moment, whenever we believe to have addressed one of the potential issues. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Cameron Vayle
Boreel Enigma Rebel Alliance of New Eden
2
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Posted - 2013.12.10 03:39:00 -
[16] - Quote
CCP Aporia wrote:We are still debugging these issues with deploying new versions of the launcher to singularity at the moment, whenever we believe to have addressed one of the potential issues.
any new news in the last 4 days? |
Cameron Vayle
Boreel Enigma Rebel Alliance of New Eden
2
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Posted - 2013.12.10 10:22:00 -
[17] - Quote
Now when it launches for the 1st time of the day it says I need to update my launcher. So I do and it gets caught in a constant loop. In other words even after it 'Updates" my launcher it says that it still needs to be updated. Some reason I don't think that it needs to be updated more than 10 times.....
So after I declined to update #11 I went to the repair tool and ran it...
Well it says it fixed it. So I go to run the program again and guess what....
Yup...
It puts me back to that exception that we spoke of above though it allows me to log into the game...
This is really starting to drive me nuts. |
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CCP Aporia
C C P C C P Alliance
165
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Posted - 2013.12.10 15:31:00 -
[18] - Quote
Singularity's Launcher contains a newer version of the network library we are using. However, we are currently not pushing out the update to TQ just yet because we also discovered and (hopefully) fixed a few other issues that were causing the repairtool as well as the launcher to sometimes fail updating your EVE client. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Cameron Vayle
Boreel Enigma Rebel Alliance of New Eden
2
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Posted - 2013.12.10 23:00:00 -
[19] - Quote
CCP Aporia wrote:Singularity's Launcher contains a newer version of the network library we are using. However, we are currently not pushing out the update to TQ just yet because we also discovered and (hopefully) fixed a few other issues that were causing the repairtool as well as the launcher to sometimes fail updating your EVE client.
So when do you think that we ( the broken few ) can expect this to be pushed? |
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CCP Aporia
C C P C C P Alliance
165
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Posted - 2013.12.10 23:05:00 -
[20] - Quote
Next week, hopefully. Depends upon how many more issues we detect until then. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Cameron Vayle
Boreel Enigma Rebel Alliance of New Eden
2
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Posted - 2013.12.10 23:44:00 -
[21] - Quote
Many thanks! Hope all goes well! |
Riktor Naridu
Vessels of the Line Bask of Fail
0
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Posted - 2013.12.11 07:32:00 -
[22] - Quote
Good to hear it's being worked on! thanks for keeping us updated. |
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CCP Atropos
C C P C C P Alliance
392
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Posted - 2013.12.11 10:13:00 -
[23] - Quote
The updated version is on Singularity now. EVE Launcher - Team Special Circumstances |
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Cameron Vayle
Boreel Enigma Rebel Alliance of New Eden
2
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Posted - 2013.12.11 18:01:00 -
[24] - Quote
CCP Atropos wrote:The updated version is on Singularity now.
Will have to wait until it comes to TQ as I don't have the test server running on my system. |
merlin ranger
AQUILA INC Verge of Collapse
8
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Posted - 2013.12.12 11:06:00 -
[25] - Quote
Is there currently a work around for the launcher not updating successfully. I must have at least 6 copies of the client between my laptop and pc, all of which are now broken as the launcher gets stuck at 100% when applying the patch. When I close the launcher and reopen it tries to re update but it stops promptly saying the update fails. I have run the repair tool and this also gets to the end of the repair process and announces that it has failed. |
Dr Sraggles
The Covenant of Blood
62
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Posted - 2013.12.14 17:33:00 -
[26] - Quote
merlin ranger wrote:Is there currently a work around for the launcher not updating successfully. I must have at least 6 copies of the client between my laptop and pc, all of which are now broken as the launcher gets stuck at 100% when applying the patch. When I close the launcher and reopen it tries to re update but it stops promptly saying the update fails. I have run the repair tool and this also gets to the end of the repair process and announces that it has failed.
It also complains very heavily about the lack of .dll files. From the traceback.
Frame getsize in genericpath.pyo at line 49: filename = u'C:\\Program Files (x86)\\CCP\\EVE\\bin\\blue.dll'
Ive have also just tried copying and pasting the EVE folder and it performs this successfully bar all .dll files i.e. blue.dll, twitch.dll etc.
If you go to your Program Files x86, CCP, Eve, then the bin file there is an evefile.exe file that will allow you to launch the game going entirely around the launcher.
( \CCP\EVE\bin\exefile.exe) |
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CCP Aporia
C C P C C P Alliance
168
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Posted - 2013.12.17 12:52:00 -
[27] - Quote
CCP Aporia wrote:Next week, hopefully. Depends upon how many more issues we detect until then.
Just a quick update on this: There were some issues on Singularity so we don't think it will go out to TQ this year, sorry. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Cameron Vayle
Boreel Enigma Rebel Alliance of New Eden
3
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Posted - 2013.12.18 12:28:00 -
[28] - Quote
CCP Aporia wrote:CCP Aporia wrote:Next week, hopefully. Depends upon how many more issues we detect until then. Just a quick update on this: There were some issues on Singularity so we don't think it will go out to TQ this year, sorry.
Thanks for the update but I must ask....
Why does this not surprise me in the least..... |
merlin ranger
AQUILA INC Verge of Collapse
8
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Posted - 2013.12.25 20:58:00 -
[29] - Quote
Dr Sraggles wrote:merlin ranger wrote:Is there currently a work around for the launcher not updating successfully. I must have at least 6 copies of the client between my laptop and pc, all of which are now broken as the launcher gets stuck at 100% when applying the patch. When I close the launcher and reopen it tries to re update but it stops promptly saying the update fails. I have run the repair tool and this also gets to the end of the repair process and announces that it has failed.
It also complains very heavily about the lack of .dll files. From the traceback.
Frame getsize in genericpath.pyo at line 49: filename = u'C:\\Program Files (x86)\\CCP\\EVE\\bin\\blue.dll'
Ive have also just tried copying and pasting the EVE folder and it performs this successfully bar all .dll files i.e. blue.dll, twitch.dll etc. If you go to your Program Files x86, CCP, Eve, then the bin file there is an evefile.exe file that will allow you to launch the game going entirely around the launcher. ( \CCP\EVE\bin\exefile.exe) Just run repair to have the latest patch, then launch the game as above to get around the launcher issues.
Nope I already tried that and that doesn't work either, the file just sits there and looks at me blankly. |
Cameron Vayle
Boreel Enigma Rebel Alliance of New Eden
6
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Posted - 2014.01.09 00:34:00 -
[30] - Quote
CCP Aporia wrote:CCP Aporia wrote:Next week, hopefully. Depends upon how many more issues we detect until then. Just a quick update on this: There were some issues on Singularity so we don't think it will go out to TQ this year, sorry.
Any new updates on this? Had to use the repair tool once again today to be able to play the game because of a patch update. |
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