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Author |
Thread Statistics | Show CCP posts - 12 post(s) |
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CCP Guard
C C P C C P Alliance
426
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Posted - 2011.10.21 16:53:00 -
[1] - Quote
My bestest bro, CCP Navigator, has things to say about the status of the community team and the road ahead. Please check out his dev blog here.
We are still here for you. CCP Guard | EVE Community Developer |
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Cameron Cein
Imperial Shipment Amarr Empire
0
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Posted - 2011.10.21 16:56:00 -
[2] - Quote
1ST!
my very first 1st! and now il read the blog :)
ive been amazed by the turn-around that you guys at ccp have been accomplishing. ty ty |
Two step
Aperture Harmonics K162
322
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Posted - 2011.10.21 16:56:00 -
[3] - Quote
We all <3 all the community folks. I am worried about the reduction in numbers with an increase in duties though. CSM 6 Alternate Delegate @two_step_eve on Twitter My Blog What does CSM 6 do? |
Swearte Widfarend
Mortis Noir.
5
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Posted - 2011.10.21 16:59:00 -
[4] - Quote
Guard/Navigator, please ensure that your team is all on twitter for the #tweetfleet, and that you get a twitter client on those work PCs. Those of us tied into it all day long have noticed the absences already :( |
DJ Xaphod
Eve Radio Corporation
3
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Posted - 2011.10.21 16:59:00 -
[5] - Quote
Thank you for this devlog, it's precisely the piece we were missing a few days ago.
So yes, while it's sad that people were let go, at least now I understand what you have done. EVE Radio, bringing music to the masses; http://eve-radio.com
Purple Sabbath, with Xaphod; Sunday 12:00 game time.-á Now including the Lemmings Leap |
War Kitten
Panda McLegion
118
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Posted - 2011.10.21 17:00:00 -
[6] - Quote
Loving the flow of dev blogs and increased blue flags in the forums...
Keep up the good work :) This is my signature.-á There are many others like it, but this one is mine. |
Akrasjel Lanate
Naquatech Conglomerate
134
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Posted - 2011.10.21 17:00:00 -
[7] - Quote
Let it be soo... |
Rees Noturana
Red Rock Mining Company
63
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Posted - 2011.10.21 17:01:00 -
[8] - Quote
Swearte Widfarend wrote:Guard/Navigator, please ensure that your team is all on twitter for the #tweetfleet, and that you get a twitter client on those work PCs. Those of us tied into it all day long have noticed the absences already :(
I second this. Twitter for customer relations. I look forward to bugging, err... making friends with our new community partners.
Rees Noturana // Professional Treasure Hunter |
14 Day Trial
Royal Amarr Institute Amarr Empire
0
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Posted - 2011.10.21 17:01:00 -
[9] - Quote
:|
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MeBiatch
Republic University Minmatar Republic
64
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Posted - 2011.10.21 17:01:00 -
[10] - Quote
oh i get it now... you had to downsize so you fired americans |
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CCP Navigator
C C P C C P Alliance
276
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Posted - 2011.10.21 17:02:00 -
[11] - Quote
Swearte Widfarend wrote:Guard/Navigator, please ensure that your team is all on twitter for the #tweetfleet, and that you get a twitter client on those work PCs. Those of us tied into it all day long have noticed the absences already :(
i will be much more active on twitter. You can follow me through @CCP_Navigator.
CCP Navigator - Lead Community Representative |
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CCP Spitfire
C C P C C P Alliance
307
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Posted - 2011.10.21 17:02:00 -
[12] - Quote
Swearte Widfarend wrote:Guard/Navigator, please ensure that your team is all on twitter for the #tweetfleet, and that you get a twitter client on those work PCs. Those of us tied into it all day long have noticed the absences already :(
This new fancy technology takes time to get used to *grumble grumble* but I'm on #tweetfleet and the client is running whenever I'm at the computer.
CCP Spitfire | Russian Community Coordinator @ccp_spitfire |
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T'amber Anomandari Demaleon
Republic Military School Minmatar Republic
22
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Posted - 2011.10.21 17:03:00 -
[13] - Quote
reserved for when i have something to actually say :|
CSM 4 Alt2, CSM5 Alt1 / Rage Quit, CSM6 Fail Candidate Hasbeen Ragequitting Creator of New Edens Largest Non-Profit Events
derp. |
Rees Noturana
Red Rock Mining Company
63
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Posted - 2011.10.21 17:03:00 -
[14] - Quote
Oh, and be sure to follow us on twitter too. I know some of us don't always use the #tweetfleet search to follow the conversation all the time. Rees Noturana // Professional Treasure Hunter |
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CCP Guard
C C P C C P Alliance
430
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Posted - 2011.10.21 17:06:00 -
[15] - Quote
Swearte Widfarend wrote:Guard/Navigator, please ensure that your team is all on twitter for the #tweetfleet, and that you get a twitter client on those work PCs. Those of us tied into it all day long have noticed the absences already :(
I only have 207 followers so far. Still a bit of a Twitter noob but I'm getting there. Tell everyone to add me... ccp_guard CCP Guard | EVE Community Developer |
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noise
Tribal Liberation Force Minmatar Republic
1
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Posted - 2011.10.21 17:06:00 -
[16] - Quote
Thanks for the update. I look forward to seeing how these (rather sad) changes will unravel with regards to 2 way communications. twitterer | blogger |-ápodcast co-host |
I Love Boobies
All Hail Boobies
9
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Posted - 2011.10.21 17:08:00 -
[17] - Quote
Swearte Widfarend wrote:Guard/Navigator, please ensure that your team is all on twitter for the #tweetfleet, and that you get a twitter client on those work PCs. Those of us tied into it all day long have noticed the absences already :(
What's Twitter? Also, it's nice to have explanations on why certain things are happening. Sure, it's sad to see well people liked people let go, but sometimes that is a necessary evil when you are trying to improve things. Good luck to those whom were let go, and to the newly reorganized community team. Hope all goes well for everyone. ( o Y o ) ( o Y o ) ( o Y o ) ( o Y o ) ( o Y o ) ( o Y o ) ( o Y o ) ( o Y o ) ( o Y o ) ( o Y o ) ( o Y o ) ( o Y o )
The world would be a better place if boobies ran the world instead of boobs. |
Gogela
Freeport Exploration
75
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Posted - 2011.10.21 17:09:00 -
[18] - Quote
MeBiatch wrote:oh i get it now... you had to downsize so you fired americans Wouldn't you do the same in their shoes? Refocusing = consolidating resources. I'm sure nobody is happy about having to make cuts, but they are making logical adjustments in order to achieve new goals. ALL GëívGëí Ships | Odd-áGëívGëí Items | <-- Links to showInfo in-game |
Vedje
Deep Core Mining Inc. Caldari State
2
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Posted - 2011.10.21 17:13:00 -
[19] - Quote
Grats CCP Once again, sad that people had to be laid off
However, i do hope you will overcome this temporary low. If you keep focusing at your community you will be rewarded and in the end i am sure that it will open new doors for you.
The plans you have shared with us recently had a lot of positive feedback from fans, and once again you have our full attention. We are waiting for you, keep going
Regards |
Simvastatin Montelukast
SACHEN. Mean Coalition
4
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Posted - 2011.10.21 17:17:00 -
[20] - Quote
"The Community team are now located in our Reykjavik office"
Why the hell would they be away from the Devs? Good Job Hilmar.
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gfldex
9
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Posted - 2011.10.21 17:19:00 -
[21] - Quote
So you finally realised that putting a proxy in between you and the player base may lead to a sense of disconnection? You may want to improve your reading frequency here on this forum as much as your posting. Because, you know, we kinda told you this would happen when you came up with the role change of the CSM. |
Simvastatin Montelukast
SACHEN. Mean Coalition
4
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Posted - 2011.10.21 17:20:00 -
[22] - Quote
CCP Guard wrote:Swearte Widfarend wrote:Guard/Navigator, please ensure that your team is all on twitter for the #tweetfleet, and that you get a twitter client on those work PCs. Those of us tied into it all day long have noticed the absences already :( I only have 207 followers so far. Still a bit of a Twitter noob but I'm getting there. Tell everyone to add me... ccp_guard
You need a picture with a Hat for #tweetfleet...Get with it. |
MeBiatch
Republic University Minmatar Republic
64
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Posted - 2011.10.21 17:26:00 -
[23] - Quote
Gogela wrote:MeBiatch wrote:oh i get it now... you had to downsize so you fired americans Wouldn't you do the same in their shoes? Refocusing = consolidating resources. I'm sure nobody is happy about having to make cuts, but they are making logical adjustments in order to achieve new goals.
what i am saying is i understand why now... makes sense if the community team is in Iceland to lay off those who dont live there....
i thought it was someting personal against them... but now i understand its "just" business,.,.,.
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Arydanika
Angelitos Negros
18
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Posted - 2011.10.21 17:27:00 -
[24] - Quote
Much love to the Community Team. I've had a chance to talk to/work with a lot of them. It was heartbreaking to this chapter of their career close. My condolences to those that have parted and I wish you the best and all that you do. To those that remain on/have joined the team; I look forward to working with you.
Will any specific Community person pick up CCP Zymurgist's Fan-Site Project? The Podcast | The Blog | The Videos | The Woman |
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CCP Guard
C C P C C P Alliance
430
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Posted - 2011.10.21 17:29:00 -
[25] - Quote
Simvastatin Montelukast wrote:CCP Guard wrote:Swearte Widfarend wrote:Guard/Navigator, please ensure that your team is all on twitter for the #tweetfleet, and that you get a twitter client on those work PCs. Those of us tied into it all day long have noticed the absences already :( I only have 207 followers so far. Still a bit of a Twitter noob but I'm getting there. Tell everyone to add me... ccp_guard You need a picture with a Hat for #tweetfleet...Get with it.
No hat picture was made for me :(
*hint* CCP Guard | EVE Community Developer |
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Asuri Kinnes
Adhocracy Incorporated Adhocracy
29
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Posted - 2011.10.21 17:31:00 -
[26] - Quote
CCP Spitfire wrote:Swearte Widfarend wrote:Guard/Navigator, please ensure that your team is all on twitter for the #tweetfleet, and that you get a twitter client on those work PCs. Those of us tied into it all day long have noticed the absences already :( This new fancy technology takes time to get used to *grumble grumble* but I'm on #tweetfleet and the client is running whenever I'm at the computer. Dude, I get you. Push button phones were new to me at one time too... You *can* get used to the new Tech!
And thanks for the new communications. REALLY appreciated!
Wormholes: The *NEW* end game of Eve - Online: No Local. No Lag. No Blues (No Intell Channesl). No Blobs.
NEW FEATURE: NO INCARNA! |
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CCP Guard
C C P C C P Alliance
430
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Posted - 2011.10.21 17:31:00 -
[27] - Quote
Arydanika wrote:Much love to the Community Team. I've had a chance to talk to/work with a lot of them. It was heartbreaking to this chapter of their career close. My condolences to those that have parted and I wish you the best and all that you do. To those that remain on/have joined the team; I look forward to working with you.
Will any specific Community person pick up CCP Zymurgist's Fan-Site Project?
Thank you for your kind words.
We will pick it up collectively along with other projects while we re-organize. Feel free to mail me if anything is needed in the short term.
[email protected] CCP Guard | EVE Community Developer |
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Raid'En
Apprentice Innovations
79
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Posted - 2011.10.21 17:31:00 -
[28] - Quote
i hoped for more infos, given your blog is mostly a mix of what we know from hilmar interview and your previous forum post about future features.
i don't mean it's a wrong way to do it however, but it's not what i was expecting.
if we can have information quicker on forum than on devblog (which seems obvious), then don't hesitate to give us this information. the more real infos we'll see on forum, the more we'll see that you really listen to us. (but don't forget to be careful at what you write, you know what we sometime see things that are not written ;))
also something you need to do ; send us the information from outside the offcial forum, for example the interview of hilmar was not officialy posted here or on twitter. these are important, and (dunno for the others) i really hate to see important pieces of informations being outside us, and not even linked.
for now i'll wait to see how you guys do things before giving a judgement on this change. |
Florestan Bronstein
The Waterworks
121
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Posted - 2011.10.21 17:36:00 -
[29] - Quote
Quote:Several weeks ago we also started planning for the return of a volunteer moderator program. This plan is still in the design stage and we hope to bring you a blog on it in the coming weeks. The new volunteer moderator team will have a different role than before and will not be in a position to ban other players accounts or see any alts. We understand that this is something players are concerned about so we will be providing you with a very in depth blog explaining their role over the coming weeks. hard to compete with free labor |
The Offerer
Republic University Minmatar Republic
27
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Posted - 2011.10.21 17:37:00 -
[30] - Quote
With a slight possibility to sound like a Vulcan:
Creation of Customer Relations dept. sounds logical.
I really hope that you can maintain the positive "blue bars" trend, because I very much like that. Once again, I'm sorry for those who had to leave CCP and wish them all the best.
Volunteer program sounds interesting. |
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Djakku
Pod Liberation Authority HYDRA RELOADED
10
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Posted - 2011.10.21 17:40:00 -
[31] - Quote
awwh ccp <333333 |
Apollo Gabriel
Mercatoris Etherium Cartel
73
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Posted - 2011.10.21 17:41:00 -
[32] - Quote
As to twitter, I use it, but I don't see a point to it for CCP other than to announce new devblogs perhaps...
other reasons?
Good bye to all the CCP Employees, I hope you all land well!
It is very hard to have everyone spread out while trying to keep the message clear, it was an understandable, yet sad task that needed to be done. You'll have better luck getting a buffalo to fly than getting eve to be fair.-á |
Crunchmeister
THORN Syndicate BricK sQuAD.
78
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Posted - 2011.10.21 17:44:00 -
[33] - Quote
Still unsure how the "less people to do more work" theory that repeatedly fails when its implemented in other companies is supposed to be a good thing that will make CCP's historically dismal customer relations better.
In fairness, I'll say that CCP has bee far more open and forthcoming in the recent weeks than ever before. And it seems that the "give the customer what they want" philosophy is starting to take root. Whether that model will be allowed to grow and flourish remains to be seen.
I'm hopeful, but at the same time, based on a well-established track record, not holding my breath. |
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CCP Guard
C C P C C P Alliance
435
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Posted - 2011.10.21 17:46:00 -
[34] - Quote
Florestan Bronstein wrote:Quote:Several weeks ago we also started planning for the return of a volunteer moderator program. This plan is still in the design stage and we hope to bring you a blog on it in the coming weeks. The new volunteer moderator team will have a different role than before and will not be in a position to ban other players accounts or see any alts. We understand that this is something players are concerned about so we will be providing you with a very in depth blog explaining their role over the coming weeks. hard to compete with free labor
The volunteer program has been something we've needed for a long time actually. CCP Guard | EVE Community Developer |
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CCP Guard
C C P C C P Alliance
435
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Posted - 2011.10.21 17:49:00 -
[35] - Quote
Crunchmeister wrote:Still unsure how the "less people to do more work" theory that repeatedly fails when its implemented in other companies is supposed to be a good thing that will make CCP's historically dismal customer relations better.
In fairness, I'll say that CCP has bee far more open and forthcoming in the recent weeks than ever before. And it seems that the "give the customer what they want" philosophy is starting to take root. Whether that model will be allowed to grow and flourish remains to be seen.
I'm hopeful, but at the same time, based on a well-established track record, not holding my breath.
I'm glad you've noticed the change these last few weeks. We aim not to disappoint in the next few either. I hope you'll like what you see. CCP Guard | EVE Community Developer |
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Lykouleon
Wildly Inappropriate Goonswarm Federation
209
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Posted - 2011.10.21 18:04:00 -
[36] - Quote
Yay, more CCP twitter accounts to stalk Lykouleon > CYNO ME CLOSER SO I CAN HIT THEM WITH MY SWORD |
Gripen
21
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Posted - 2011.10.21 18:05:00 -
[37] - Quote
CCP Navigator wrote:... volunteer moderator program. This won't end well. |
VaL Iscariot
The Concilium Enterprises Spectrum Alliance
0
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Posted - 2011.10.21 18:10:00 -
[38] - Quote
I take issue only with the DEV's kissing whiners asrses. 'I'M A CUSTOMER GIVE ME WHAT A WANT OR I UNSUB!' And the DEV's give a 'Okay' face.
Sorry to break this here but, in near all scenario's the customer is WRONG and does not know whats best. CCP, take all of this with a grain of salt and DO NOT start bowing down to every person that whines and cry's on the forum. I'm happy to see these changes but remember the people that play this game will take you for everything you have, just like in EvE. |
Cailais
Nasty Pope Holding Corp Talocan United
75
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Posted - 2011.10.21 18:12:00 -
[39] - Quote
I think the community team have a tough challenge in the weeks ahead in the face of a skeptical bunch of players.
Im impressed by the level of interaction and communication so far - its really great to see.
C. |
Crunchmeister
THORN Syndicate BricK sQuAD.
78
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Posted - 2011.10.21 18:14:00 -
[40] - Quote
CCP Guard wrote:I'm glad you've noticed the change these last few weeks. We aim not to disappoint in the next few either. I hope you'll like what you see.
I've noticed and am very appreciative of it. Historically, these shifts in attitude have been the result of some community backlash towards some horrible decisions that got imposed and were merely the engaging of T3 damage control. They were also generally short-lived and would be promptly abandoned as soon as the uproar died down.
This time, it has a feeling of tangibility that hasn't been there before. I'm starting to get this tingling feeling that I as a customer am seen as more than a simple source of revenue and that what the players want to see in the game we love so much actually matters.
Please keep it up. But also, please pardon any skepticism in my tone. CCP as a whole still has to prove themselves to the customers after the recent string of fiascos and inability to provide any significant content since Apocrypha. To paraphrase Hilmar "We'll watch their actions, not their words". |
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Rhea Raw
Deep Space Logistics
0
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Posted - 2011.10.21 18:25:00 -
[41] - Quote
Sounds good. If you keep up with the momentum Eve will be just fine. |
MotherMoon
Huang Yinglong
120
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Posted - 2011.10.21 18:30:00 -
[42] - Quote
I'll give credit where credit is due. It's always been know some community devs worked out of their homes. It seems obvious to me that bring all of your community team into iceland offices will be better overall.
I would also like to thank you guys for TELLING US, within 24 hours, I was honestly expected a dev blog on this in like a month, after a bunch of players quit and were angry and rumor spread hardcore. That just seemed to be your style before. This idea that you need to triple review dev blog and get them lost in limbo when you should really be honest with the players and diffuse a PR nightmare.
So thanks ccp, and good job.
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CCP Navigator
C C P C C P Alliance
281
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Posted - 2011.10.21 18:46:00 -
[43] - Quote
Gripen wrote:CCP Navigator wrote:... volunteer moderator program. This won't end well.
When we made the decision, several weeks ago, to bring the volunteer program back we sat down and looked at what players were unhappy with in the past. We intend to work closely with everyone in Customer Relations and with the CSM to ensure that we produce a program which allows volunteers to keep the forums clean but not access other players information.
You should expect a fully comprehensive blog in the next two weeks which will explain everything.
CCP Navigator - Lead Community Representative |
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CCP Phantom
C C P C C P Alliance
75
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Posted - 2011.10.21 18:50:00 -
[44] - Quote
Crunchmeister wrote:Please keep it up. But also, please pardon any skepticism in my tone. CCP as a whole still has to prove themselves to the customers after the recent string of fiascos and inability to provide any significant content since Apocrypha. To paraphrase Hilmar "We'll watch their actions, not their words".
Nothing to apologize for! It was a really diffcult and disappointing time for the Community. And the scepticism is well deserved in my opinion.
Watch the coming days and months, judge us by our actions then! CCP Phantom - German Community Coordinator |
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Crunchmeister
THORN Syndicate BricK sQuAD.
78
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Posted - 2011.10.21 19:00:00 -
[45] - Quote
CCP Phantom wrote:Nothing to apologize for! It was a really diffcult and disappointing time for the Community. And the scepticism is well deserved in my opinion.
Watch the coming days and months, judge us by our actions then!
I'm sure it was a difficult time for the devs as well. I'm a developer (not gaming related) and lead a small dev team. Little is more frustrating than when we have a path laid out with good ideas and a clear vision of where we're going and all of a sudden some out-of-touch member of management comes in with their new fantastic ideas. We're forced to abandon or compromise our own vision for something we consider rather mediocre. And then when the idea flops, we're the ones that have to deal with the repercussions and work with the clients to "fix" things.
And of course, I don't expect any dev to comment back on that last point. It's just to let you know that my skepticism isn't directed at you personally in any way. |
Gripen
21
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Posted - 2011.10.21 19:14:00 -
[46] - Quote
CCP Navigator wrote:Gripen wrote:CCP Navigator wrote:... volunteer moderator program. This won't end well. ... We intend to work closely with everyone in Customer Relations and with the CSM to ensure that we produce a program which allows volunteers to keep the forums clean but not access other players information. It's not about privacy. Non-professional moderators tend to be biased and more often than not abuse their powers. I can't say that my experience is all-encompassing but I haven't seen a single big enough forum where such problem didn't existed. |
Ad'Hakim Tahous
Science and Trade Institute Caldari State
3
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Posted - 2011.10.21 19:19:00 -
[47] - Quote
Though times, tough decisions, and it is never, ever pleasant. Well done on the higher # of posts in the Forums. Well done on the improved focus on Eve. Much, much empathy for those losing their jobs.
One thing you might fwd to Hilmar, in reaction to his new interview w/ Eurogamer: * Pilots I know all agree that leaking the Greed is Good memo was aimed straight at, and ONLY at, Hilmar himself. * If he truly believes that the leak was aimed at the company as a whole the man needs to do a bit more "introspection".
+5 to the GMs, the Devs, and the Coders.
-2 to Hilmar |
Louis deGuerre
Malevolence. Void Alliance
46
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Posted - 2011.10.21 20:34:00 -
[48] - Quote
Best wishes in these hard times. The names of those I saw were leaving make me very sad as I secretly like you all FIRE FRIENDSHIP TORPEDOES ! |
Mynxee
Veto. Veto Corp
9
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Posted - 2011.10.21 20:42:00 -
[49] - Quote
Good blog, Navigator. Those gone will be seriously missed but it is comforting to see some good folks are still around. <3 Thanks for sharing what's upcoming on the community front and reassuring everyone about the level of engagement.
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Daedalus II
The Older Gamers
59
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Posted - 2011.10.21 21:18:00 -
[50] - Quote
Man I'm starting to feel spoiled :D
I'm just hope you can keep this all up in the long term, just don't bite of more than you can chew or some players that has gotten a taste for the new CCP might get pretty disappointed again. |
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Seismic Stan
Greenbeard's Freebooters Split Infinity.
0
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Posted - 2011.10.21 21:48:00 -
[51] - Quote
I'm checking in as part of the blogging/podcasting community. I'm sorry that it's been a crap week for your team and I'm sad to see the loss of many CCP folks I had previously been in contact with.
I look forward to what the New Community Order brings. Good luck. Writer of 'Freebooted' blog. Author of 'Incarna: The Text Adventure'. Co-Creator of 'Tech4 News' podcast.
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DarkAegix
Blue Republic RvB - BLUE Republic
117
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Posted - 2011.10.21 22:03:00 -
[52] - Quote
Keep it up, CCP. The past few weeks have been amazing. |
Vincent Athena
V.I.C.E.
94
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Posted - 2011.10.21 22:13:00 -
[53] - Quote
Hi CCP Guard and everyone! Thanks for the info.
I got 2 suggestions. First is a better way for us to ask questions and get answers. You may remember the "Devs answer every question" thread.....
I'm suggesting start a new channel in the information portal called Q&A. In it only Devs could start a thread. Others can post, but the channel would have one new feature: A thread would lock as soon as a subscriber posted to it.
The result is any question asked would sit at the end of the thread, free of distractions, until a Dev got time to answer it and unlock the thread (making it ready for the next question). Twenty or so threads like this would allow a smooth back and forth communication between us and CCP. It would also make it easy for Devs to see where there are questions to be answered: Just look at the end of any thread that is locked.
The next suggestion is to allow us all to be moderators, but only of our threads.
When someone starts a thread, they got the option to turn on "Op moderation". Others can see if this option has been selected for a thread. In such a thread the Op may remove any post. The cannot edit the post, or see any extra info on anyone. Remove would be their only option. CCP employees should never proclaim a feature to be awesome. Only subscribers should. Subscribers can never answer a question posed to CCP. Only CCP can. |
Xtraneous
Sam's Space Guys
14
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Posted - 2011.10.21 22:51:00 -
[54] - Quote
Thanks CCP, I appreciate the explanation. Geographical cosolidation makes sense with the goal of keeping managment in better touch with the community. Without info it was easy to imagine certain people taking the fall for failing to keep the community pacified. As has already been mentioned, everything else coming from CCP recently has been brilliant, keep it up. It makes me excited to play again. |
Xtraneous
Sam's Space Guys
14
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Posted - 2011.10.21 22:56:00 -
[55] - Quote
Vincent Athena wrote:Hi CCP Guard and everyone! Thanks for the info.
I got 2 suggestions. First is a better way for us to ask questions and get answers. You may remember the "Devs answer every question" thread.....
I'm suggesting start a new channel in the information portal called Q&A. In it only Devs could start a thread. Others can post, but the channel would have one new feature: A thread would lock as soon as a subscriber posted to it.
The result is any question asked would sit at the end of the thread, free of distractions, until a Dev got time to answer it and unlock the thread (making it ready for the next question). Twenty or so threads like this would allow a smooth back and forth communication between us and CCP. It would also make it easy for Devs to see where there are questions to be answered: Just look at the end of any thread that is locked.
That may work in a perfect world, but i think alot of threads would sit locked because the last post was a comment not a question, creating lots of extra work for devs. That system could be greifed very easily. |
Renan Ruivo
Hipernova Vera Cruz Alliance
207
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Posted - 2011.10.22 00:59:00 -
[56] - Quote
CCP Phantom wrote:Crunchmeister wrote:Please keep it up. But also, please pardon any skepticism in my tone. CCP as a whole still has to prove themselves to the customers after the recent string of fiascos and inability to provide any significant content since Apocrypha. To paraphrase Hilmar "We'll watch their actions, not their words". Nothing to apologize for! It was a really diffcult and disappointing time for the Community. And the scepticism is well deserved in my opinion. Watch the coming days and months, judge us by our actions then!
SHUT UP AND TAKE MY MONEY! Sometimes the only difference between a budding genius and a blooming idiot is where they chose to take a stand. |
Tres Farmer
Gallente Federation Intelligence Service
1
|
Posted - 2011.10.22 02:21:00 -
[57] - Quote
Would any of you folks at the new customer relations dep know if the other Devs have a tool/system in the cooking, that allows tweaking/adjusting of values like PG/bonuses/speed/etc. pp. on the live server? |
Tres Farmer
Gallente Federation Intelligence Service
1
|
Posted - 2011.10.22 02:28:00 -
[58] - Quote
Vincent Athena wrote:*snip*
The next suggestion is to allow us all to be moderators, but only of our threads.
When someone starts a thread, they got the option to turn on "Op moderation". Others can see if this option has been selected for a thread. In such a thread the Op may remove any post. They cannot edit the post, or see any extra info on anyone. Remove would be their only option. Sounds rather drastic... I could warm to a 'hide' function (so, the reply is hidden if you enter the thread, but can be read if wanted). And I'd then like a forum setting for me personally that says: "adapt moderation by thread-owners yes/no" please
Make a proposal along those lines and I'll sign |
Kern Hotha
6
|
Posted - 2011.10.22 03:53:00 -
[59] - Quote
I really like the new CCP. |
ShadowFire15
BOAE INC BricK sQuAD.
30
|
Posted - 2011.10.22 05:26:00 -
[60] - Quote
War Kitten wrote:Loving the flow of dev blogs and increased blue flags in the forums...
Keep up the good work :)
^ this. dont think ive seen so many so frequently. i like it I'm pro faction spawn |
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Ma'kal
The Imperial Commonwealth E.Y
0
|
Posted - 2011.10.22 05:56:00 -
[61] - Quote
For what it is worth. I really like the things I have been seeing post apology have been really good. So here is one pilot recently resubscribed. But I will watch you closely. I have already lost one game I loved to stupid changes (SWG) I don't want to lose Eve. I hope you guys realize you cater to a different type of gamer that doesn't put up with certain things. |
Black Dranzer
0
|
Posted - 2011.10.22 06:55:00 -
[62] - Quote
Quote:The loss of our colleagues, friends and mentors has saddened us greatly and we wish them all the very best for the future. They weren't lost. They were fired. |
Aineko Macx
Royal Amarr Institute Amarr Empire
11
|
Posted - 2011.10.22 10:38:00 -
[63] - Quote
Black Dranzer wrote:Quote:The loss of our colleagues, friends and mentors has saddened us greatly and we wish them all the very best for the future. They weren't lost. They were fired. Yeah, let's not euphemize what happened. The grunts are paying for management mistakes (as usual). |
Naga Tokiba
Deep Core Mining Inc. Caldari State
1
|
Posted - 2011.10.22 11:50:00 -
[64] - Quote
Hi Mr. Hilmar P+¬tursson
Thanks for a very enlighting interview, I'm happy to see CCP back in the spaceship business again.
I do agree that WIS is a Nice To Have rather than Required feature for EVE Online.
It is allso my experience/observation that the CSM are pulling in a particular way for the game play - CSM members need to evenly distributed across all gameplay types - they are our representatives, not their corp or alliance representatives. I do think the CSM is a good thing, but adjustments are needed.
Looking forward to new stuff Soon(tm).
Regards.
|
T'amber Anomandari Demaleon
Republic Military School Minmatar Republic
23
|
Posted - 2011.10.22 12:22:00 -
[65] - Quote
Naga Tokiba wrote:Hi Mr. Hilmar P+¬tursson Thanks for a very enlighting interview, I'm happy to see CCP back in the spaceship business again. I do agree that WIS is a Nice To Have rather than Required feature for EVE Online. It is allso my experience/observation that the CSM are pulling in a particular way for the game play - CSM members need to evenly distributed across all gameplay types - they are our representatives, not their corp or alliance representatives. I do think the CSM is a good thing, but adjustments are needed. Looking forward to new stuff Soon(tm). Regards.
It is much easier for power blocks to rally support for a particular candidate or candidates. While the current CSM reflects this more so than the last two, the fault lies with everyone who didn't vote for other types of members and the fact that non power block candidates have a much harder time at rallying support, especially those who are primarily Highsec or industrial candidates and for them its closer to a popularity competition than anything else - how else would they get known?
While I do agree that this is true we do have current members like Meissa who is not only a very experienced CSM (hes been on pretty much all of them as a full member or an alternate) but is extremely well versed in all parts of the game and you can be sure that he doesn't focus on just one area of the game. Saying this, he can't do everything by himself, which is why we're lucky Trebor is there to help him.
However, how else could elections go or the selection process be made? I cannot see a way that would be fairer than the current system and also fix this problem. How would you identify correctly those standing for a specific playstyle or player type - some candidates like myself run/ran on a specific platform designed to benefit all, and then you have those running from a particular angle and are just doing so as a marketing strategy, and of course those who will say anything to get a free trip to Iceland (Although they inevitably find out its definatly not free). I'm no politician and have no ideas about this, but I do want to see things improve! |
oematoema
The Muppet Show
25
|
Posted - 2011.10.22 12:42:00 -
[66] - Quote
Nice words, great promises, been there, done that. I'm really sorry for my scepticism, but I seriously wonder if this new and improved 'Community Team' will take a look at my post here. I will be pleasantly surprised if this can get an answer, ANY answer, because my previous attempts at pointing your attention at this apparently failed miserably. Statement on behalf of CCP from Arnar Hrafn Gylfason, Senior Producer for EVE Online. Good communication and trust between CCP and the EVE community has always been a fundamental priority for CCP and will continue to be so. |
Florestan Bronstein
The Waterworks
122
|
Posted - 2011.10.22 12:56:00 -
[67] - Quote
Aineko Macx wrote:Black Dranzer wrote:Quote:The loss of our colleagues, friends and mentors has saddened us greatly and we wish them all the very best for the future. They weren't lost. They were fired. Yeah, let's not euphemize what happened. The grunts are paying for management mistakes (as usual). 2010: 150 hired 2011: 120 fired (and probably some hires during the first few quarters)
the sky is falling, total management failure!
let's keep things in perspective. |
Grimpak
Midnight Elites Echelon Rising
90
|
Posted - 2011.10.22 17:49:00 -
[68] - Quote
you people merged community with customer support?
am I the only one that thinks that the community guys will be banging their heads against the walls soon enough? [img]http://eve-files.com/sig/grimpak[/img]
[quote]The more I know about humans, the more I love animals.[/quote] ain't that right |
SilentSkills
Estrale Frontiers
7
|
Posted - 2011.10.22 21:36:00 -
[69] - Quote
Time to shine CCP |
T1nyMan
Interstellar Solutions Agency
0
|
Posted - 2011.10.23 01:54:00 -
[70] - Quote
Please can I suggest something HUGE that really supports what you are saying here.
In order to allow for stronger communication there needs to be an ability for GMs to escalate petitions to bug reports FROM THEIR END.
Too many times I have petitioned something to hear "could you raise this as a bug report?"
The reason given is that it allows for devs to communicatee with me directly. There is no reason why if I as a player am petitioning an issue that I am not fully intending to have my character name passed up the chain to get the problem sorted. I as a player dont care (well I do but many wouldn't) what internal processes occur in getting things done.
The problem is that you make the player do something twice.. Its a frustrating thing when you encounter a bug to go through the process at all let alone twice!
As a process.. it sucks..
Often I will report things that might benefit me but have a huge impact on the game as a whole.. I'm helping you guys out and it feels like your turning around and saying "we're kinda interested.. but you havent done enough.. we'd like you to jump through that hoop over there first after we set you on fire".
I have raised this through petition aswell but this devblog got me frustrated again.
Hope this gets to someone that can do something about it. |
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Buzzmong
Aliastra Gallente Federation
0
|
Posted - 2011.10.23 16:35:00 -
[71] - Quote
Seeing as Guard is now part of Customer Relations, are we going to see a video in the near future about the new department?
"Yo, We're Customer Relations and we have a rapport, with the peeps on the forums and others that talk,
We deal with petitions, we deal with the banks, just to ensure you can keep talkin' smack..."
I'm a terrible lyricist, but you get the idea. |
Mekhana
Spiritus Draconis
242
|
Posted - 2011.10.24 00:04:00 -
[72] - Quote
Yay! CCP Guard is still here! |
Thaif
Syndikos Consortium
0
|
Posted - 2011.10.24 02:41:00 -
[73] - Quote
As always I'll remain a skeptical idealist. Meaning that I'll look for the best and promicing things, yet remain cautious not to get too attached and to always remain objective and critical(constructively so).
It's been very heartening to see the reformation in CCP, yet I am very mortified by the cuts you've had to make in the personel side. After so much time and experiences together it must feel like losing friends, not to mention talented and passionate colleagues. As little as it might seem to those impacted by these events; Fortune with you, and fly free.
As for the development side of things I'm very gland that we're getting new ships to pilot to their doom, and also the forthcoming player owned planetary customs offices appear excellent, even as they cut into my currently highsec based operations, but thats the name of the game in EVE; Higher risk, higher reward.
As to the Hilmar thing that is a hot topic today; He's human. He's made some very nasty mistakes. And now he's taking responsibility in them. That alone deserves recognition, but I'll reserve my judgment on the effectiveness of his actions to remedy the damage that has been made until they become more clear. Time will tell.
In closing: So far so good CCP. Let's keep this up and EVE will be even more grand. It requires more than a day's devotion to know and to possess the wealth of a day. |
Krell Kroenen
Miners In Possession
4
|
Posted - 2011.10.24 14:33:00 -
[74] - Quote
I play the role of lurker rather well both here on this forum and on twitter and I will miss some of the community personalities that had to be let go. And while I am sure those that remain will do their best to pick up the slack.
I have to wonder for a world wide game such as Eve. If all your community resources are in one place in one time zone. There are going to be dead hours of interaction during other locations prime times I would imagine. IE no feedback until the following day for some questions or concerns.
Or are you guys going to have different work shifts?
|
Claire Voyant
9
|
Posted - 2011.10.24 18:28:00 -
[75] - Quote
T'amber Anomandari Demaleon wrote:However, how else could elections go or the selection process be made? I cannot see a way that would be fairer than the current system and also fix this problem. How would you identify correctly those standing for a specific playstyle or player type - some candidates like myself run/ran on a specific platform designed to benefit all, and then you have those running from a particular angle and are just doing so as a marketing strategy, and of course those who will say anything to get a free trip to Iceland (Although they inevitably find out its definatly not free). I'm no politician and have no ideas about this, but I do want to see things improve! I'm not sure why this question is on this thread, but there is at least one answer to it which is proportional representation. On each ballot you would mark your first choice, second choice, on down the line for as many candidates as you chose to. Basically, if your first choice candidate was eliminated, your vote would go to your second choice and so on. There are some additional complications to the process, but this system is used in real world elections around the world and it works.
The advantage is that you let the voters decide which candidates represent their particular playing style and not some contrived system. You still have the problem of getting unorganized players to go to the polls, but I think that is a problem you have to live with. At least under PR the unorganized players would have a chance for representation and so they would have some motivation to participate.
|
Helena Russell Makanen
Deep Core Mining Inc. Caldari State
11
|
Posted - 2011.10.24 20:06:00 -
[76] - Quote
CCP Navigator wrote:Gripen wrote:CCP Navigator wrote:... volunteer moderator program. This won't end well. When we made the decision, several weeks ago, to bring the volunteer program back we sat down and looked at what players were unhappy with in the past. We intend to work closely with everyone in Customer Relations and with the CSM to ensure that we produce a program which allows volunteers to keep the forums clean but not access other players information. You should expect a fully comprehensive blog in the next two weeks which will explain everything.
Wait... what? You need more help because 'the powers that be' overspent, made bad decisions, then FIRED some very respected employees... and the solution decided on is expecting your customers to do that work for free?
|
TorTorden
NorCorp Enterprise No Holes Barred
1
|
Posted - 2011.10.25 07:18:00 -
[77] - Quote
I know I'm not a dev\rep but just couldnt help myself.
Tres Farmer wrote:Would any of you folks at the new customer relations dep know if the other Devs have a tool/system in the cooking, that allows tweaking/adjusting of values like PG/bonuses/speed/etc. pp. on the live server *drumroll* "in realtime"?
Doubtfull, (could probably Hex hack ram values or something) but the way all those values come out from a database, for it to be realy tested they would have to change those values in the db, then reload them, recalculate skills etc etc.
What we do see in the datadump are non published modules that influence power\cpu (at least we did) wouldnt be much of a leap to have scripts for these mods giving x% boost to power\cpu
[/0.02$] |
Grey Stormshadow
Starwreck Industries
333
|
Posted - 2011.10.25 08:05:00 -
[78] - Quote
Thumbs up
|
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CCP Spitfire
C C P C C P Alliance
357
|
Posted - 2011.10.25 08:13:00 -
[79] - Quote
oematoema wrote:Nice words, great promises, been there, done that. I'm really sorry for my scepticism, but I seriously wonder if this new and improved 'Community Team' will take a look at my post here. I will be pleasantly surprised if this can get an answer, ANY answer, because my previous attempts at pointing your attention at this apparently failed miserably.
I just replied to it. Please note that while we try to answer questions as soon as possible, it still might take time.
Buzzmong wrote:Seeing as Guard is now part of Customer Relations, are we going to see a video in the near future about the new department?
"Yo, We're Customer Relations and we have a rapport, with the peeps on the forums and others that talk,
We deal with petitions, we deal with the banks, just to ensure you can keep talkin' smack..."
I'm a terrible lyricist, but you get the idea.
As a matter of fact, yes. There will be a video blog about the Customer Relations department, although it remains to be seen whether it will include rap songs.
CCP Spitfire | Russian Community Coordinator @ccp_spitfire |
|
T'amber Anomandari Demaleon
Republic Military School Minmatar Republic
26
|
Posted - 2011.10.25 08:47:00 -
[80] - Quote
T'amber Anomandari Demaleon wrote:Is there going to be any refocusing on player events from within this new team?
Any answers to my question from the first page :P
|
|
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CCP Spitfire
C C P C C P Alliance
357
|
Posted - 2011.10.25 08:49:00 -
[81] - Quote
T'amber Anomandari Demaleon wrote:T'amber Anomandari Demaleon wrote:Is there going to be any refocusing on player events from within this new team? Any answers to my question from the first page :P
We will definitely continue supporting them, just like we did before, but there is always room for improvement. Anything specific you have in mind?
EDIT: Unless you mean the live events, in which case you might find this post from CCP Dropbear interesting. CCP Spitfire | Russian Community Coordinator @ccp_spitfire |
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T'amber Anomandari Demaleon
Republic Military School Minmatar Republic
26
|
Posted - 2011.10.25 09:00:00 -
[82] - Quote
CCP Spitfire wrote:T'amber Anomandari Demaleon wrote:T'amber Anomandari Demaleon wrote:Is there going to be any refocusing on player events from within this new team? Any answers to my question from the first page :P We will definitely continue supporting them, just like we did before, but there is always room for improvement. Anything specific you have in mind?
I'm not sure if thats a question you really want me to answer here - just ask poor navigator what its like to sit next to me when i get going :P But sure, I have billions of ideas. Player events are the only things that ever drove me to play eve and they're all I spent my time doing before I quit, and I think they're a completely untapped marketing tool for CCP. The announcement of renewed attention to the community is what brought me back although its a little depressing to see so many of the team gone. I will have a serious think about some of the ideas that are actually feasable and relevant now (some of my ideas are a little outdated now i'd say) and get back to you. I'll also see if I can find my "T'amber's Bible to running, managing and marketing ingame eve events" document which some people found useful.
But the first thing that would be good is something like this: http://i154.photobucket.com/albums/s260/MrOosterman/eventmenu_version2_mouseover.jpg
Its extremely hard for CCP to support or market player events with the potential for scams and negative results reflecting back on CCP and its something that would need to be adresses before anything extensive could happen on a wider scale than it does already. Other than news posts, unsold items from the eve shop, free fanfest tickets, and free accounts how do you actually support them, and how many people get this kind of support, if this still happens at all?
|
Ensnry
Expeditionary Fleet 2
1
|
Posted - 2011.10.25 12:50:00 -
[83] - Quote
Are they firing Zulupants? |
Blydchyld
BlackWatch Industrial Group Intrepid Crossing
2
|
Posted - 2011.11.15 18:37:00 -
[84] - Quote
Not sure if this will be seen alllll the way back here.
Now, community vol' programs.
Wouldnt this be a awesome time to breath life back into the ISD and bring back AURORA and STAR?
Failings for Aurora -
The players always insta killed us as we were fitted with T2 - T2 isnt a bi deal now allowing story arcs to really be lived. Not enough events - Dont limit EP's this time, at least not as much, a SEP was as able as a EP to do core story lines yet it was never allowed. Politics - Just... no. Nebula left entirely due to politics. Dev time - Ammount of dev time to create the super chars, item lists etc. Dev tools - Did EA's or even EP's ever really need /tr etc?
Dev's i know some of you came from the ISD in particular one red headed (or was it ginger...?) CCP'er, so how about pushing this along, surely Helmar can understand the players excitement to see some teal text in local? |
S1av3
Pator Tech School Minmatar Republic
0
|
Posted - 2011.11.15 20:27:00 -
[85] - Quote
Blydchyld wrote:Not sure if this will be seen alllll the way back here.
Now, community vol' programs.
Wouldnt this be a awesome time to breath life back into the ISD and bring back AURORA and STAR?
Failings for Aurora -
The players always insta killed us as we were fitted with T2 - T2 isnt a bi deal now allowing story arcs to really be lived. Not enough events - Dont limit EP's this time, at least not as much, a SEP was as able as a EP to do core story lines yet it was never allowed. Politics - Just... no. Nebula left entirely due to politics. Dev time - Ammount of dev time to create the super chars, item lists etc. Dev tools - Did EA's or even EP's ever really need /tr etc?
Dev's i know some of you came from the ISD in particular one red headed (or was it ginger...?) CCP'er, so how about pushing this along, surely Helmar can understand the players excitement to see some teal text in local?
I agree .... CCP keep up the good work. Even though hard decisions had to be made, these types of things are what keep EVE fans loyal ... I would up vote ya if I could!! |
Iced Cube
State War Academy Caldari State
0
|
Posted - 2011.11.15 23:51:00 -
[86] - Quote
Blydchyld wrote:Not sure if this will be seen alllll the way back here.
Now, community vol' programs.
Wouldnt this be a awesome time to breath life back into the ISD and bring back AURORA and STAR?
Failings for Aurora -
The players always insta killed us as we were fitted with T2 - T2 isnt a bi deal now allowing story arcs to really be lived. Not enough events - Dont limit EP's this time, at least not as much, a SEP was as able as a EP to do core story lines yet it was never allowed. Politics - Just... no. Nebula left entirely due to politics. Dev time - Ammount of dev time to create the super chars, item lists etc. Dev tools - Did EA's or even EP's ever really need /tr etc?
Dev's i know some of you came from the ISD in particular one red headed (or was it ginger...?) CCP'er, so how about pushing this along, surely Helmar can understand the players excitement to see some teal text in local?
I remember hearing about the AURORA program in the past and it would be awesome to see it back. Keep up with the good changes CCP and bring this back! |
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