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Author |
Thread Statistics | Show CCP posts - 12 post(s) |
Djakku
Pod Liberation Authority HYDRA RELOADED
10
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Posted - 2011.10.21 17:40:00 -
[31] - Quote
awwh ccp <333333 |
Apollo Gabriel
Mercatoris Etherium Cartel
73
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Posted - 2011.10.21 17:41:00 -
[32] - Quote
As to twitter, I use it, but I don't see a point to it for CCP other than to announce new devblogs perhaps...
other reasons?
Good bye to all the CCP Employees, I hope you all land well!
It is very hard to have everyone spread out while trying to keep the message clear, it was an understandable, yet sad task that needed to be done. You'll have better luck getting a buffalo to fly than getting eve to be fair.-á |
Crunchmeister
THORN Syndicate BricK sQuAD.
78
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Posted - 2011.10.21 17:44:00 -
[33] - Quote
Still unsure how the "less people to do more work" theory that repeatedly fails when its implemented in other companies is supposed to be a good thing that will make CCP's historically dismal customer relations better.
In fairness, I'll say that CCP has bee far more open and forthcoming in the recent weeks than ever before. And it seems that the "give the customer what they want" philosophy is starting to take root. Whether that model will be allowed to grow and flourish remains to be seen.
I'm hopeful, but at the same time, based on a well-established track record, not holding my breath. |
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CCP Guard
C C P C C P Alliance
435
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Posted - 2011.10.21 17:46:00 -
[34] - Quote
Florestan Bronstein wrote:Quote:Several weeks ago we also started planning for the return of a volunteer moderator program. This plan is still in the design stage and we hope to bring you a blog on it in the coming weeks. The new volunteer moderator team will have a different role than before and will not be in a position to ban other players accounts or see any alts. We understand that this is something players are concerned about so we will be providing you with a very in depth blog explaining their role over the coming weeks. hard to compete with free labor
The volunteer program has been something we've needed for a long time actually. CCP Guard | EVE Community Developer |
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CCP Guard
C C P C C P Alliance
435
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Posted - 2011.10.21 17:49:00 -
[35] - Quote
Crunchmeister wrote:Still unsure how the "less people to do more work" theory that repeatedly fails when its implemented in other companies is supposed to be a good thing that will make CCP's historically dismal customer relations better.
In fairness, I'll say that CCP has bee far more open and forthcoming in the recent weeks than ever before. And it seems that the "give the customer what they want" philosophy is starting to take root. Whether that model will be allowed to grow and flourish remains to be seen.
I'm hopeful, but at the same time, based on a well-established track record, not holding my breath.
I'm glad you've noticed the change these last few weeks. We aim not to disappoint in the next few either. I hope you'll like what you see. CCP Guard | EVE Community Developer |
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Lykouleon
Wildly Inappropriate Goonswarm Federation
209
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Posted - 2011.10.21 18:04:00 -
[36] - Quote
Yay, more CCP twitter accounts to stalk Lykouleon > CYNO ME CLOSER SO I CAN HIT THEM WITH MY SWORD |
Gripen
21
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Posted - 2011.10.21 18:05:00 -
[37] - Quote
CCP Navigator wrote:... volunteer moderator program. This won't end well. |
VaL Iscariot
The Concilium Enterprises Spectrum Alliance
0
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Posted - 2011.10.21 18:10:00 -
[38] - Quote
I take issue only with the DEV's kissing whiners asrses. 'I'M A CUSTOMER GIVE ME WHAT A WANT OR I UNSUB!' And the DEV's give a 'Okay' face.
Sorry to break this here but, in near all scenario's the customer is WRONG and does not know whats best. CCP, take all of this with a grain of salt and DO NOT start bowing down to every person that whines and cry's on the forum. I'm happy to see these changes but remember the people that play this game will take you for everything you have, just like in EvE. |
Cailais
Nasty Pope Holding Corp Talocan United
75
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Posted - 2011.10.21 18:12:00 -
[39] - Quote
I think the community team have a tough challenge in the weeks ahead in the face of a skeptical bunch of players.
Im impressed by the level of interaction and communication so far - its really great to see.
C. |
Crunchmeister
THORN Syndicate BricK sQuAD.
78
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Posted - 2011.10.21 18:14:00 -
[40] - Quote
CCP Guard wrote:I'm glad you've noticed the change these last few weeks. We aim not to disappoint in the next few either. I hope you'll like what you see.
I've noticed and am very appreciative of it. Historically, these shifts in attitude have been the result of some community backlash towards some horrible decisions that got imposed and were merely the engaging of T3 damage control. They were also generally short-lived and would be promptly abandoned as soon as the uproar died down.
This time, it has a feeling of tangibility that hasn't been there before. I'm starting to get this tingling feeling that I as a customer am seen as more than a simple source of revenue and that what the players want to see in the game we love so much actually matters.
Please keep it up. But also, please pardon any skepticism in my tone. CCP as a whole still has to prove themselves to the customers after the recent string of fiascos and inability to provide any significant content since Apocrypha. To paraphrase Hilmar "We'll watch their actions, not their words". |
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Rhea Raw
Deep Space Logistics
0
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Posted - 2011.10.21 18:25:00 -
[41] - Quote
Sounds good. If you keep up with the momentum Eve will be just fine. |
MotherMoon
Huang Yinglong
120
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Posted - 2011.10.21 18:30:00 -
[42] - Quote
I'll give credit where credit is due. It's always been know some community devs worked out of their homes. It seems obvious to me that bring all of your community team into iceland offices will be better overall.
I would also like to thank you guys for TELLING US, within 24 hours, I was honestly expected a dev blog on this in like a month, after a bunch of players quit and were angry and rumor spread hardcore. That just seemed to be your style before. This idea that you need to triple review dev blog and get them lost in limbo when you should really be honest with the players and diffuse a PR nightmare.
So thanks ccp, and good job.
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CCP Navigator
C C P C C P Alliance
281
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Posted - 2011.10.21 18:46:00 -
[43] - Quote
Gripen wrote:CCP Navigator wrote:... volunteer moderator program. This won't end well.
When we made the decision, several weeks ago, to bring the volunteer program back we sat down and looked at what players were unhappy with in the past. We intend to work closely with everyone in Customer Relations and with the CSM to ensure that we produce a program which allows volunteers to keep the forums clean but not access other players information.
You should expect a fully comprehensive blog in the next two weeks which will explain everything.
CCP Navigator - Lead Community Representative |
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CCP Phantom
C C P C C P Alliance
75
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Posted - 2011.10.21 18:50:00 -
[44] - Quote
Crunchmeister wrote:Please keep it up. But also, please pardon any skepticism in my tone. CCP as a whole still has to prove themselves to the customers after the recent string of fiascos and inability to provide any significant content since Apocrypha. To paraphrase Hilmar "We'll watch their actions, not their words".
Nothing to apologize for! It was a really diffcult and disappointing time for the Community. And the scepticism is well deserved in my opinion.
Watch the coming days and months, judge us by our actions then! CCP Phantom - German Community Coordinator |
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Crunchmeister
THORN Syndicate BricK sQuAD.
78
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Posted - 2011.10.21 19:00:00 -
[45] - Quote
CCP Phantom wrote:Nothing to apologize for! It was a really diffcult and disappointing time for the Community. And the scepticism is well deserved in my opinion.
Watch the coming days and months, judge us by our actions then!
I'm sure it was a difficult time for the devs as well. I'm a developer (not gaming related) and lead a small dev team. Little is more frustrating than when we have a path laid out with good ideas and a clear vision of where we're going and all of a sudden some out-of-touch member of management comes in with their new fantastic ideas. We're forced to abandon or compromise our own vision for something we consider rather mediocre. And then when the idea flops, we're the ones that have to deal with the repercussions and work with the clients to "fix" things.
And of course, I don't expect any dev to comment back on that last point. It's just to let you know that my skepticism isn't directed at you personally in any way. |
Gripen
21
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Posted - 2011.10.21 19:14:00 -
[46] - Quote
CCP Navigator wrote:Gripen wrote:CCP Navigator wrote:... volunteer moderator program. This won't end well. ... We intend to work closely with everyone in Customer Relations and with the CSM to ensure that we produce a program which allows volunteers to keep the forums clean but not access other players information. It's not about privacy. Non-professional moderators tend to be biased and more often than not abuse their powers. I can't say that my experience is all-encompassing but I haven't seen a single big enough forum where such problem didn't existed. |
Ad'Hakim Tahous
Science and Trade Institute Caldari State
3
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Posted - 2011.10.21 19:19:00 -
[47] - Quote
Though times, tough decisions, and it is never, ever pleasant. Well done on the higher # of posts in the Forums. Well done on the improved focus on Eve. Much, much empathy for those losing their jobs.
One thing you might fwd to Hilmar, in reaction to his new interview w/ Eurogamer: * Pilots I know all agree that leaking the Greed is Good memo was aimed straight at, and ONLY at, Hilmar himself. * If he truly believes that the leak was aimed at the company as a whole the man needs to do a bit more "introspection".
+5 to the GMs, the Devs, and the Coders.
-2 to Hilmar |
Louis deGuerre
Malevolence. Void Alliance
46
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Posted - 2011.10.21 20:34:00 -
[48] - Quote
Best wishes in these hard times. The names of those I saw were leaving make me very sad as I secretly like you all FIRE FRIENDSHIP TORPEDOES ! |
Mynxee
Veto. Veto Corp
9
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Posted - 2011.10.21 20:42:00 -
[49] - Quote
Good blog, Navigator. Those gone will be seriously missed but it is comforting to see some good folks are still around. <3 Thanks for sharing what's upcoming on the community front and reassuring everyone about the level of engagement.
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Daedalus II
The Older Gamers
59
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Posted - 2011.10.21 21:18:00 -
[50] - Quote
Man I'm starting to feel spoiled :D
I'm just hope you can keep this all up in the long term, just don't bite of more than you can chew or some players that has gotten a taste for the new CCP might get pretty disappointed again. |
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Seismic Stan
Greenbeard's Freebooters Split Infinity.
0
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Posted - 2011.10.21 21:48:00 -
[51] - Quote
I'm checking in as part of the blogging/podcasting community. I'm sorry that it's been a crap week for your team and I'm sad to see the loss of many CCP folks I had previously been in contact with.
I look forward to what the New Community Order brings. Good luck. Writer of 'Freebooted' blog. Author of 'Incarna: The Text Adventure'. Co-Creator of 'Tech4 News' podcast.
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DarkAegix
Blue Republic RvB - BLUE Republic
117
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Posted - 2011.10.21 22:03:00 -
[52] - Quote
Keep it up, CCP. The past few weeks have been amazing. |
Vincent Athena
V.I.C.E.
94
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Posted - 2011.10.21 22:13:00 -
[53] - Quote
Hi CCP Guard and everyone! Thanks for the info.
I got 2 suggestions. First is a better way for us to ask questions and get answers. You may remember the "Devs answer every question" thread.....
I'm suggesting start a new channel in the information portal called Q&A. In it only Devs could start a thread. Others can post, but the channel would have one new feature: A thread would lock as soon as a subscriber posted to it.
The result is any question asked would sit at the end of the thread, free of distractions, until a Dev got time to answer it and unlock the thread (making it ready for the next question). Twenty or so threads like this would allow a smooth back and forth communication between us and CCP. It would also make it easy for Devs to see where there are questions to be answered: Just look at the end of any thread that is locked.
The next suggestion is to allow us all to be moderators, but only of our threads.
When someone starts a thread, they got the option to turn on "Op moderation". Others can see if this option has been selected for a thread. In such a thread the Op may remove any post. The cannot edit the post, or see any extra info on anyone. Remove would be their only option. CCP employees should never proclaim a feature to be awesome. Only subscribers should. Subscribers can never answer a question posed to CCP. Only CCP can. |
Xtraneous
Sam's Space Guys
14
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Posted - 2011.10.21 22:51:00 -
[54] - Quote
Thanks CCP, I appreciate the explanation. Geographical cosolidation makes sense with the goal of keeping managment in better touch with the community. Without info it was easy to imagine certain people taking the fall for failing to keep the community pacified. As has already been mentioned, everything else coming from CCP recently has been brilliant, keep it up. It makes me excited to play again. |
Xtraneous
Sam's Space Guys
14
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Posted - 2011.10.21 22:56:00 -
[55] - Quote
Vincent Athena wrote:Hi CCP Guard and everyone! Thanks for the info.
I got 2 suggestions. First is a better way for us to ask questions and get answers. You may remember the "Devs answer every question" thread.....
I'm suggesting start a new channel in the information portal called Q&A. In it only Devs could start a thread. Others can post, but the channel would have one new feature: A thread would lock as soon as a subscriber posted to it.
The result is any question asked would sit at the end of the thread, free of distractions, until a Dev got time to answer it and unlock the thread (making it ready for the next question). Twenty or so threads like this would allow a smooth back and forth communication between us and CCP. It would also make it easy for Devs to see where there are questions to be answered: Just look at the end of any thread that is locked.
That may work in a perfect world, but i think alot of threads would sit locked because the last post was a comment not a question, creating lots of extra work for devs. That system could be greifed very easily. |
Renan Ruivo
Hipernova Vera Cruz Alliance
207
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Posted - 2011.10.22 00:59:00 -
[56] - Quote
CCP Phantom wrote:Crunchmeister wrote:Please keep it up. But also, please pardon any skepticism in my tone. CCP as a whole still has to prove themselves to the customers after the recent string of fiascos and inability to provide any significant content since Apocrypha. To paraphrase Hilmar "We'll watch their actions, not their words". Nothing to apologize for! It was a really diffcult and disappointing time for the Community. And the scepticism is well deserved in my opinion. Watch the coming days and months, judge us by our actions then!
SHUT UP AND TAKE MY MONEY! Sometimes the only difference between a budding genius and a blooming idiot is where they chose to take a stand. |
Tres Farmer
Gallente Federation Intelligence Service
1
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Posted - 2011.10.22 02:21:00 -
[57] - Quote
Would any of you folks at the new customer relations dep know if the other Devs have a tool/system in the cooking, that allows tweaking/adjusting of values like PG/bonuses/speed/etc. pp. on the live server? |
Tres Farmer
Gallente Federation Intelligence Service
1
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Posted - 2011.10.22 02:28:00 -
[58] - Quote
Vincent Athena wrote:*snip*
The next suggestion is to allow us all to be moderators, but only of our threads.
When someone starts a thread, they got the option to turn on "Op moderation". Others can see if this option has been selected for a thread. In such a thread the Op may remove any post. They cannot edit the post, or see any extra info on anyone. Remove would be their only option. Sounds rather drastic... I could warm to a 'hide' function (so, the reply is hidden if you enter the thread, but can be read if wanted). And I'd then like a forum setting for me personally that says: "adapt moderation by thread-owners yes/no" please
Make a proposal along those lines and I'll sign |
Kern Hotha
6
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Posted - 2011.10.22 03:53:00 -
[59] - Quote
I really like the new CCP. |
ShadowFire15
BOAE INC BricK sQuAD.
30
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Posted - 2011.10.22 05:26:00 -
[60] - Quote
War Kitten wrote:Loving the flow of dev blogs and increased blue flags in the forums...
Keep up the good work :)
^ this. dont think ive seen so many so frequently. i like it I'm pro faction spawn |
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