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Author |
Thread Statistics | Show CCP posts - 14 post(s) |
Nex apparatu5
Friendship is Podding Test Alliance Please Ignore
522
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Posted - 2013.05.06 02:10:00 -
[121] - Quote
CCP Spitfire wrote:Right, so first of all sorry for the delayed response -- I just got back into the country this afternoon. Second, nothing has changed in regard to our preorder bonus availability -- as I posted earlier in this thread, Amazon customers will get the same EVE and DUST items as those who buy from the EVE Store. Third, the EVE preorder codes were supposed to go out to those who preordered the Collectors Edition on Amazon this week... but apparently didn't. I'll find out the status of that tomorrow and post in this thread as soon as I have a definite ETA. But it is a question of logistics and not any changes to our policy, and should be sorted out as a matter of days,
That's all I was looking for, thanks. |
Cobreean Lassk
School of Applied Knowledge Caldari State
0
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Posted - 2013.05.07 19:29:00 -
[122] - Quote
I just ordered mine from Amazon so I'm in....
*rolls dice*
-Lassk |
Gogela
Freeport Exploration Loosely Affiliated Pirates Alliance
2448
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Posted - 2013.05.08 05:50:00 -
[123] - Quote
Nex apparatu5 wrote:CCP Spitfire wrote:Right, so first of all sorry for the delayed response -- I just got back into the country this afternoon. Second, nothing has changed in regard to our preorder bonus availability -- as I posted earlier in this thread, Amazon customers will get the same EVE and DUST items as those who buy from the EVE Store. Third, the EVE preorder codes were supposed to go out to those who preordered the Collectors Edition on Amazon this week... but apparently didn't. I'll find out the status of that tomorrow and post in this thread as soon as I have a definite ETA. But it is a question of logistics and not any changes to our policy, and should be sorted out as a matter of days, That's all I was looking for, thanks. Same. I was just checking in and I had planned a rant. It would have been just a rant though. I had come to terms with not getting any codes until Nov, though I would be miffed. It's awesome to hear we're actually going to get them. Thanks CCP! Apparently my *bittervet* pessimism is unfounded.
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3 14rate
Royal Amarr Institute Amarr Empire
0
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Posted - 2013.05.08 06:53:00 -
[124] - Quote
Okay, so I'm like 99% sure that the EVE store's CE did not contain game time when it was first released, but now lists a 60-day new account time code in its contents. The problem once again is that Amazon's page does not list this. As I'm pretty sure this is something that CCP have added to their site recently I'm sure this is just taking time to get through to Amazon so not trying to rant here, just seeking clarification from a blue bar dude please. |
Sexy Cakes
Have A Seat
269
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Posted - 2013.05.08 14:16:00 -
[125] - Quote
CCP Spitfire wrote:Third, the EVE preorder codes were supposed to go out to those who preordered the Collectors Edition on Amazon this week... but apparently didn't. I'll find out the status of that tomorrow and post in this thread as soon as I have a definite ETA. But it is a question of logistics and not any changes to our policy, and should be sorted out as a matter of days,
Inquiring minds need to know! Not today spaghetti. |
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CCP Spitfire
C C P C C P Alliance
1730
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Posted - 2013.05.08 15:23:00 -
[126] - Quote
3 14rate wrote:Okay, so I'm like 99% sure that the EVE store's CE did not contain game time when it was first released, but now lists a 60-day new account time code in its contents. The problem once again is that Amazon's page does not list this. As I'm pretty sure this is something that CCP have added to their site recently I'm sure this is just taking time to get through to Amazon so not trying to rant here, just seeking clarification from a blue bar dude please.
Contents of the Collector's Edition (and the preorder bonuses) are exactly the same regardless of where you order the box. This bullet point (and some other information that is currently missing, e.g. the Mystery code) will be added to Amazon product page shortly.
Sexy Cakes wrote:CCP Spitfire wrote:... and post in this thread as soon as I have a definite ETA.[/b] Inquiring minds need to know!
The day isn't over yet! But seriously, apologies for the delay again -- working to sort it out as soon as possible.
CCP Spitfire | Marketing & Sales Team @ccp_spitfire |
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Sexy Cakes
Have A Seat
269
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Posted - 2013.05.08 15:32:00 -
[127] - Quote
CCP Spitfire wrote:3 14rate wrote:Okay, so I'm like 99% sure that the EVE store's CE did not contain game time when it was first released, but now lists a 60-day new account time code in its contents. The problem once again is that Amazon's page does not list this. As I'm pretty sure this is something that CCP have added to their site recently I'm sure this is just taking time to get through to Amazon so not trying to rant here, just seeking clarification from a blue bar dude please. Contents of the Collector's Edition (and the preorder bonuses) are exactly the same regardless of where you order the box. This bullet point (and some other information that is currently missing, e.g. the Mystery code) will be added to Amazon product page shortly. Sexy Cakes wrote:CCP Spitfire wrote:... and post in this thread as soon as I have a definite ETA.[/b] Inquiring minds need to know! The day isn't over yet! But seriously, apologies for the delay again -- working to sort it out as soon as possible.
Thanks homie Not today spaghetti. |
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CCP Spitfire
C C P C C P Alliance
1731
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Posted - 2013.05.08 16:39:00 -
[128] - Quote
News from the front: the new customers should already be getting their EVE preorder codes. Existing orders will be processed (and the codes sent out) today. DUST codes will be also sent out today to both new and existing customers.
The product pages will be updated ASAP (hopefully also later today).
CCP Spitfire | Marketing & Sales Team @ccp_spitfire |
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Nariya Kentaya
Always Negative.
574
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Posted - 2013.05.08 18:13:00 -
[129] - Quote
CCP Spitfire wrote:News from the front: the new customers should already be getting their EVE preorder codes. Existing orders will be processed (and the codes sent out) today. DUST codes will be also sent out today to both new and existing customers.
The product pages will be updated ASAP (hopefully also later today).
You are a scholar and a gentlemen Spitfire, everyone here thanks you for getting on this. |
Jad XI
I Have Chronic Migraine
1
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Posted - 2013.05.09 00:00:00 -
[130] - Quote
Well i bought it and havent gotten any codes. Also, the guy i spoke with on help chat did not know anything about it either. |
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Nariya Kentaya
Always Negative.
582
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Posted - 2013.05.09 00:44:00 -
[131] - Quote
Jad XI wrote:Well i bought it and havent gotten any codes. Also, the guy i spoke with on help chat did not know anything about it either. yeah, 8:45 PM US Eastern here, no codes still, would it be maybe a further delay Spitfire? should we expect them tomorrow? Just want to know if something icky happened and if i need to start filing whatnots to have issues resolved. |
Tennoku
Mercury Nation House of Mercury
1
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Posted - 2013.05.09 03:13:00 -
[132] - Quote
No code for me yet either, but I do not think Amazon has taken my money either. Is there some problem perhaps with Amazon not fully processing orders yet since it's a pre-order? |
Nariya Kentaya
Always Negative.
582
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Posted - 2013.05.09 06:19:00 -
[133] - Quote
Tennoku wrote:No code for me yet either, but I do not think Amazon has taken my money either. Is there some problem perhaps with Amazon not fully processing orders yet since it's a pre-order? Amazon wont charge until its shipped when you buy preorders apparently. |
Tennoku
Mercury Nation House of Mercury
1
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Posted - 2013.05.09 06:24:00 -
[134] - Quote
Nariya Kentaya wrote:Tennoku wrote:No code for me yet either, but I do not think Amazon has taken my money either. Is there some problem perhaps with Amazon not fully processing orders yet since it's a pre-order? Amazon wont charge until its shipped when you buy preorders apparently.
Yes, that's what I mean. Is this creating an issue for delivering pre-order codes? |
Anshu Zephyran
Zephyran INC StructureDamage
14
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Posted - 2013.05.09 07:05:00 -
[135] - Quote
I haven't received my codes yet either. |
Drachiel
Mercury LLC
13
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Posted - 2013.05.09 07:15:00 -
[136] - Quote
This is on Amazon with free shipping!?
I know what I'm buying ... |
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CCP Spitfire
C C P C C P Alliance
1739
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Posted - 2013.05.09 10:04:00 -
[137] - Quote
Jad XI wrote:Well i bought it and havent gotten any codes. Also, the guy i spoke with on help chat did not know anything about it either.
OK, that's weird. Let me check what the hold-up is and get back to you.
CCP Spitfire | Marketing & Sales Team @ccp_spitfire |
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Sexy Cakes
Have A Seat
269
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Posted - 2013.05.09 12:19:00 -
[138] - Quote
Tennoku wrote:Nariya Kentaya wrote:Tennoku wrote:No code for me yet either, but I do not think Amazon has taken my money either. Is there some problem perhaps with Amazon not fully processing orders yet since it's a pre-order? Amazon wont charge until its shipped when you buy preorders apparently. Yes, that's what I mean. Is this creating an issue for delivering pre-order codes?
That would be my guess. Not today spaghetti. |
Sexy Cakes
Have A Seat
269
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Posted - 2013.05.09 16:12:00 -
[139] - Quote
CCP Spitfire wrote:News from the front: the new customers should already be getting their EVE preorder codes. Existing orders will be processed (and the codes sent out) today. DUST codes will be also sent out today to both new and existing customers.
The product pages will be updated ASAP (hopefully also later today).
24 hours later and nothing :( Not today spaghetti. |
Kali Justice
ROGUE SPADES EoN.
0
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Posted - 2013.05.09 16:55:00 -
[140] - Quote
From Amazon Customer Service. Received Wed May 8th 7:39 pm.
********
Hello,
I understand your concern regarding the promotional code for the in game bonuses for "EVE: The Second Decade Collector's Edition".
I contacted and can confirm that the codes will be sent to via email as soon as your order is shipped.
I've checked and see that the game is scheduled to release on October 31, 2013 and the estimated delivery of your order is Tuesday, November 5, 2013 - Thursday, November 7, 201.
If you've any other concerns, please do write to us, we're always here to assist you.
[....etc, etc]
Best Regards,
-Ra hul
**********
Really? |
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Val'herin Dorn
Center for Advanced Studies Gallente Federation
0
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Posted - 2013.05.09 18:25:00 -
[141] - Quote
I purchased the Pack do i have to wait till October to get the digital goods? or will they be shipped earlier? |
Nariya Kentaya
Always Negative.
583
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Posted - 2013.05.09 20:18:00 -
[142] - Quote
So the question becomes, is getting the codes early worth the extreme shipping cost from the eve store?
i guess NEW QUESTION: should we have to wait until product release and shipping from amazon to receive our codes, can we get a guarantee that the codes will still be valid come halfway through november? |
IDGAD
The rent is too damnn high
2
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Posted - 2013.05.09 22:26:00 -
[143] - Quote
GMs contacted amazon and they claimed the codes would be sent out "later this week". Well it is already Thursday and the GM makes another post about it being sent out to new orders and still being processed for old. So now someone NEW orders and does not get their code, followed by a customer support ticket from amazon claiming that the codes will be sent out at launch.
Yes, it looks like we are getting fudged straight up the typhoon here, and both CCP and amazon are to blame. We are probably not going to get our codes for another week at the shortest, and launch date at the longest. |
Nariya Kentaya
Always Negative.
584
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Posted - 2013.05.09 22:55:00 -
[144] - Quote
IDGAD wrote:GMs contacted amazon and they claimed the codes would be sent out "later this week". Well it is already Thursday and the GM makes another post about it being sent out to new orders and still being processed for old. So now someone NEW orders and does not get their code, followed by a customer support ticket from amazon claiming that the codes will be sent out at launch.
Yes, it looks like we are getting fudged straight up the typhoon here, and both CCP and amazon are to blame. We are probably not going to get our codes for another week at the shortest, and launch date at the longest. To be fair, all the different divisions within both CCP and Amazon communicating here can be somewhat confusing for all parties.
basically spitfire has to get with amrketing, marketig ahs to get with amazon, amazon has to get with the people in charge to OK early releases, then amazon gets back to CCP, CCP says cool, tells the players, Amazon still ahs to get in contact with all of its staff and setup an early access for codes (sicne the codes would haev liekly been tied into an automated release on shiping date).
aswell as that support ticket, the people who deal with thsoe tickets very rarely actually look at the products that are ebing asked about, if they see "codes" and "preorder" they will give the "on-shipping" response, regardless of any unique ircumstances that may or may not have been arranged for that particular product, nor would they expet to be informed of it, as this would be a detour from Amazon's usual operating procedures.
TL;DR Amazon support ticket emans nothing ebcuse people who respond with those dont even look up information if all they see is keywords (try actually mentioning ircumstances surrounding that particular product bwefore emntioning the codes and whatnot, that way they may actually look into it). All in all, im sure CCP is at least trying to get the best possible resolution out of this, it just takes time, ebcause of the way people have to communicate.
*edit* sorry for spelling and maybe some halfway thoughts and hatnot, im tired, after a nap maybe ill come and tighten up some thinsg in the post if necessary. |
Anshu Zephyran
Zephyran INC StructureDamage
14
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Posted - 2013.05.09 23:06:00 -
[145] - Quote
Nariya speaks wisdom. Eager as I am to get the promised codes, let's all try to have a little more patience. |
IDGAD
The rent is too damnn high
2
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Posted - 2013.05.10 00:48:00 -
[146] - Quote
Fair enough, we shall wait until next week and see where things go. It would be nice to have that added 60 day time code that was supposedly "always there" but we shall see. |
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CCP Spitfire
C C P C C P Alliance
1740
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Posted - 2013.05.10 11:14:00 -
[147] - Quote
Regarding the preorder codes: this is getting a bit embarrassing by now, but I'll do my best to sort things out ASAP. The whole setup is unfortunately not quite as straightforward as one would expect, and requires quite a bit of coordination between us and Amazon (and it doesn't help that we are practically on opposite sides of the world )
IDGAD wrote:Fair enough, we shall wait until next week and see where things go. It would be nice to have that added 60 day time code that was supposedly "always there" but we shall see.
The product page on Amazon has been already updated with that bit.
CCP Spitfire | Marketing & Sales Team @ccp_spitfire |
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Cobreean Lassk
School of Applied Knowledge Caldari State
0
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Posted - 2013.05.10 13:28:00 -
[148] - Quote
Thanks Update!
much appreciated.
-Lassk |
IDGAD
The rent is too damnn high
3
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Posted - 2013.05.10 14:38:00 -
[149] - Quote
Thank you for the update spitfire. It is also worth mentioning that the amazon order no longer lists the pre-order bonus thrasher and dust items. |
Issler Dainze
Tadakastu-Obata Corporation The Honda Accord
2361
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Posted - 2013.05.10 21:22:00 -
[150] - Quote
IDGAD wrote:Thank you for the update spitfire. It is also worth mentioning that the amazon order no longer lists the pre-order bonus thrasher and dust items.
Spitfire,
Can we get a clarification on this recent change? So now Amazon orders do NOT get the pre-order bonus items??
Issler |
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