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Author |
Thread Statistics | Show CCP posts - 3 post(s) |
Sandwich PvP
Furian Necromongers
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Posted - 2011.08.08 01:52:00 -
[1]
Dear CCP. I know these are confusing times, and your coders aren't the best. But don't you think accusing someone of RMT, without any proof at all is just beyond incompetent.
I recently sold a Hel and later the Pilot that flew it. I then purchased another basic char to use on that account. 12 hours after I received the character I get a GM nasty gram on the new accountaccusing me of buying ingame items for real money.
Since I have never done that, or seen the need, I am scratching my head as to whether the GM is accusing me, the new owner, or didn't bother to notice it was transferred and was accusing the previous owner...
Get your head out of your Ass CCP, if your going to accuse people of breaking your EULA, AT LEAST GET THE RIGHT PERSON!!
And if your accusing me, GET A CLUE! If I really needed isk for some reason I'd just buy GTC's, only idiots by RMT.
I have already taken my accounts off auto-renew, and your making me glad I did.
I expect an apology from the GM in question, and an explanation for this stupid accusation.
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Tom Gerard
Caldari Blue Republic RvB - BLUE Republic
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Posted - 2011.08.08 02:00:00 -
[2]
PREDICTION:
Moderator says something about "Discussing GM actions", he will politely ask you to contact a GM via the petition system. He will then allow the post to stay open for a certain amount of time so he can respond to your follow up question, then lock the thread.
Seriously, you should just make a petition.
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Alcmeme
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Posted - 2011.08.08 02:01:00 -
[3]
Did u petition this? If you didn't you need to do it. GMs will not respond to forum topics like this.
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Sandwich PvP
Furian Necromongers
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Posted - 2011.08.08 02:02:00 -
[4]
Originally by: Tom Gerard PREDICTION:
Moderator says something about "Discussing GM actions", he will politely ask you to contact a GM via the petition system. He will then allow the post to stay open for a certain amount of time so he can respond to your follow up question, then lock the thread.
Seriously, you should just make a petition.
Seriously Tom, I already did, but I think the customers at large need to know what they can expect...
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GM Horse
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Posted - 2011.08.08 04:10:00 -
[5]
It is unfortunately quite common for unscrupulous players to purchase ISK or items from RMTers, and then sell the character, passing the blame to the new owner.
Although unpleasant, these situations are very easy for us to clear up; We simply confirm that the character in question was sold, track down the old owner's current characters, and transfer whatever punishment was applied to the old owner.
If what you are saying is true (and I have no reason to doubt it is), this should be taken care of as soon as your petition gets picked up by one of our GMs. Sorry for the inconvenience!
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Ophelia Payne
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Posted - 2011.08.08 04:14:00 -
[6]
Originally by: GM Horse This will be dealt with
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Sandwich PvP
Furian Necromongers
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Posted - 2011.08.08 04:22:00 -
[7]
Originally by: GM Horse It is unfortunately quite common for unscrupulous players to purchase ISK or items from RMTers, and then sell the character, passing the blame to the new owner.
Although unpleasant, these situations are very easy for us to clear up; We simply confirm that the character in question was sold, track down the old owner's current characters, and transfer whatever punishment was applied to the old owner.
If what you are saying is true (and I have no reason to doubt it is), this should be taken care of as soon as your petition gets picked up by one of our GMs. Sorry for the inconvenience!
I'm sorry but if this is a known scam, then why, would the GM NOT CHECK to see if the character had been transferred recently? Just seems very sloppy, the way the mail is worded, it sounds like you have been tried and convicted in absentia....
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Jack Tronic
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Posted - 2011.08.08 04:24:00 -
[8]
Character Bazaar -Find/sell RMTing and stolen toons, only 10% chance of legit ones!
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Simetraz
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Posted - 2011.08.08 04:31:00 -
[9]
Another example of why you shouldn't buy characters.
Doesn't matter if it is legal, you just don't know where that character has been. Hope your shots are up to date
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GM Horse
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Posted - 2011.08.08 04:43:00 -
[10]
Edited by: GM Horse on 08/08/2011 04:43:32
Originally by: Sandwich PvP
I'm sorry but if this is a known scam, then why, would the GM NOT CHECK to see if the character had been transferred recently? Just seems very sloppy, the way the mail is worded, it sounds like you have been tried and convicted in absentia....
Because that would simply be a impossible amount of work. Your average ISK selling character will have made dozens of ISK selling transactions before being caught or discarded, and for each of these, we must remove the illicit ISK/items, as well as notify the player or issue bans if the player is a repeat offender. The GMs handling RMT issues may go through hundreds of these in a day.
Whether the character has been transferred recently is hidden away in a lonely little log that must be specifically brought up and checked for the relevant item. You can imagine that it just isn't practical to check every character handled for a one in a hundred scenario.
Situations like this are unfortunate, but again, relatively easily righted when brought to our attention.
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Dusty Warrior
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Posted - 2011.08.08 04:56:00 -
[11]
GM Horse... I think he meant why not check before you go accussing/banning someone, not every transaction, just the ones you guys get up on your horse -no pun intended- and go accusing someone of wrong doing.
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Tobias Sjodin
Habitual Euthanasia Pandemic Legion
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Posted - 2011.08.08 05:06:00 -
[12]
Originally by: GM Horse Edited by: GM Horse on 08/08/2011 04:43:32
Originally by: Sandwich PvP
I'm sorry but if this is a known scam, then why, would the GM NOT CHECK to see if the character had been transferred recently? Just seems very sloppy, the way the mail is worded, it sounds like you have been tried and convicted in absentia....
Because that would simply be a impossible amount of work. Your average ISK selling character will have made dozens of ISK selling transactions before being caught or discarded, and for each of these, we must remove the illicit ISK/items, as well as notify the player or issue bans if the player is a repeat offender. The GMs handling RMT issues may go through hundreds of these in a day.
Whether the character has been transferred recently is hidden away in a lonely little log that must be specifically brought up and checked for the relevant item. You can imagine that it just isn't practical to check every character handled for a one in a hundred scenario.
Situations like this are unfortunate, but again, relatively easily righted when brought to our attention.
I think you should adhere more to the sense of: Innocent until proven guilty, ie. verify that the account holder was the perpetrator first hand, and then the character.
HABIT
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Zleon Leigh
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Posted - 2011.08.08 05:14:00 -
[13]
Originally by: Dusty Warrior GM Horse... I think he meant why not check before you go accussing/banning someone, not every transaction, just the ones you guys get up on your horse -no pun intended- and go accusing someone of wrong doing.
This...
It costs 10 times more to recover a ****ed off customer that to get a new one. In the meantime - the cost of getting a new customer is going to go up because the ****ed off customer is telling all his friends, possibly the world via a blog, about how screwed up CCP is.
This is why I find it incredulous that CCP is ignoring the loudly vocalized wishes of their customer base to fix bugs, which can ONLY make people happy - they are not controversial like content changes. Bugs tell the customers every day that CCP just doesn't care. Every day.
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JC Ferguson
Federal Navy Academy
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Posted - 2011.08.08 05:18:00 -
[14]
Dude, if it was an honest mistake, get of your high horse.
I'd rather see CCP nail 9 bad guys and a tenth accidentally than let everybody go. (As long as they address the 10th guy's concerns/petition in appropriate haste.)
tl;dr There are many things to be ****ed off at CCP about. Making overzealous efforts to ban botters/RMTers isn't one of them. Signature locked for trolling and inappropriate content. Zymurgist |
JC Ferguson
Federal Navy Academy
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Posted - 2011.08.08 05:25:00 -
[15]
And to the guys I normally agree with: I hear what you're saying, but when you're dealing with a limited amount of resources, you do the best you can. As long as this was a good faith error, I don't see the need for all the caterwauling. In a perfect world (assuming the OP's story checks out, which it prolly will but might just not) this doesn't happen, but don't **** on the 2 or 3 guys at CCP who still work for a living. Signature locked for trolling and inappropriate content. Zymurgist |
Jasdemi
Interstellar Whine Brewery Monocle Overlords
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Posted - 2011.08.08 05:27:00 -
[16]
Oh noes. Another RMT QQ thread. Next time you don't buy ISK. Next time will be in WoW?
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Jasdemi@Google+ |
Scott Ryder
Amarr Ministry of War
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Posted - 2011.08.08 06:24:00 -
[17]
Originally by: Jasdemi Oh noes. Another RMT QQ thread. Next time you don't buy ISK. Next time will be in WoW?
Did you even read any posts before you started trollspewing out ****?
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Malcanis
Caldari Vanishing Point. The Initiative.
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Posted - 2011.08.08 06:56:00 -
[18]
Edited by: Malcanis on 08/08/2011 07:00:18
Originally by: Scott Ryder
Originally by: Jasdemi Oh noes. Another RMT QQ thread. Next time you don't buy ISK. Next time will be in WoW?
Did you even read any posts before you started trollspewing out ****?
This would appear to be the first time you have posted in this thread.
Oh, you mean any posts at all? Ah well, he's referring to the very high probability (based on previous experience of threads much like this) that the OP did in fact buy ISK/items. We've seen multiple instances over the years of people coming to the forums to complain about the mean ol GMs falsely accusing them, hoping to whip up a ****storm in their favour, and then either fading away when invited to prove their innocence (ie: post full API) or getting wtfpwned by the GMs in public with convincing evidence of guilt.
It's possible that the OP is perfectly innocent of course, it's just that generally the people who are falsely accused sort it out successfully via the petition system, and don't rabblerabble on the forum.
Malcanis' Law: Whenever a mechanics change is proposed on behalf of "new players", that change is always to the overwhelming advantage of richer, older players. |
Akita T
Caldari Navy Volunteer Task Force
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Posted - 2011.08.08 07:07:00 -
[19]
Originally by: Zleon Leigh It costs 10 times more to recover a ****ed off customer that to get a new one.
Actually, years and years of customer support data across many different fields would appear to indicate that a customer that actually HAD a problem which was solved in a satisfactory manner is more likely to be a loyal customer than somebody who never called customer support at all (or, in this case, filed a petition). Granted, some people never actually call customer support at all in the first place when they have a problem and just spread bad word of mouth, but, eh. _
Akita T USEFUL EVE LINKS collection |
Headerman
Minmatar Quovis Shadow of xXDEATHXx
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Posted - 2011.08.08 08:20:00 -
[20]
Originally by: Sandwich PvP Dear CCP. I know these are confusing times, and your coders aren't the best. But don't you think accusing someone of RMT, without any proof at all is just beyond incompetent.
I recently sold a Hel and later the Pilot that flew it. I then purchased another basic char to use on that account. 12 hours after I received the character I get a GM nasty gram on the new accountaccusing me of buying ingame items for real money.
Since I have never done that, or seen the need, I am scratching my head as to whether the GM is accusing me, the new owner, or didn't bother to notice it was transferred and was accusing the previous owner...
Get your head out of your Ass CCP, if your going to accuse people of breaking your EULA, AT LEAST GET THE RIGHT PERSON!!
And if your accusing me, GET A CLUE! If I really needed isk for some reason I'd just buy GTC's, only idiots by RMT.
I have already taken my accounts off auto-renew, and your making me glad I did.
I expect an apology from the GM in question, and an explanation for this stupid accusation.
Please, shut up.
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Ophelia Payne
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Posted - 2011.08.08 08:56:00 -
[21]
Originally by: Akita T
Originally by: Zleon Leigh It costs 10 times more to recover a ****ed off customer that to get a new one.
Actually, years and years of customer support data across many different fields would appear to indicate that a customer that actually HAD a problem which was solved in a satisfactory manner is more likely to be a loyal customer than somebody who never called customer support at all (or, in this case, filed a petition). Granted, some people never actually call customer support at all in the first place when they have a problem and just spread bad word of mouth, but, eh.
I support Eve customer support line
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baltec1
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Posted - 2011.08.08 09:23:00 -
[22]
I take it this has been delt with.
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Kalin Trose
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Posted - 2011.08.08 09:45:00 -
[23]
This is indeed poor customer service.
Rule 1. THE CUSTOMER IS ALWAYS CORRECT.
Rule 2. Real Rule 1 and let it sink in.
Rule 3. Never ever ban a character without getting all the info needed FIRST then checking it twice and then ask for a superior to also check it. If it is deemed that the person in question has broken the rules and that it is indeed ban worthy only then do you ban. When the ban takes place you then mail the person giving the EXACT reasons behind then ban.
Rule 4. Make sure your correct about the ban because Its either 1 cheating scumbag out of the game [+1] or you've gone and lost a player who might sink thousands of dollars/euros/pounds into the CCPs wallets.
On a final note CCP please read this topic and take note of my final word :
Final word
Innocent until PROVEN quilty.
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VCBee 2fast2furious
Aliastra
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Posted - 2011.08.08 09:50:00 -
[24]
Originally by: Kalin Trose This is indeed poor customer service.
Rule 1. THE CUSTOMER IS ALWAYS CORRECT.
You've never actually worked in a customer service role, I take it?
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Naran Eto
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Posted - 2011.08.08 10:01:00 -
[25]
Edited by: Naran Eto on 08/08/2011 10:04:57
Originally by: VCBee 2fast2furious
Originally by: Kalin Trose This is indeed poor customer service.
Rule 1. THE CUSTOMER IS ALWAYS CORRECT.
You've never actually worked in a customer service role, I take it?
QFE
Anyone remember the IBM (i think it was IBM) employee who snapped?
It went something like this ..
Guy on phone to IBM tech support...
Customer: "My computors not working, i can't move my cursor" Tech Guy: "OK can you move it with the keys? If you movee the arrows it should move the higlight between the different icons" Customer: "no, no nothings happening" Tech Guy: "OK what can you see on your screen?" Customer: "Nothing the screens black" Tech Guy: "Ok we're getting somewhere now, is there a little green or orange light on the front of your monitor?" Customer: "no" Tech Guy: "Ok reach around the back of the monitor and see if both cables are plugged in" Customer: "Ok i've done that, there's two cables and they're both plugged in" Tech Guy: "Right can you check the power cable, and see if the plugs in the socket properly" Customer: "No i can't" Tech Guy: "Why not?" Customer: "It's behind the desk i can't reach it" Tech Guy: "Ok can you see the plug socket?" Customer: "No it's too dark in the room" Tech Guy: "Ok, can you turn a light on" Customer: "No, we're having a powercut the light isn't working"
The tech guy lost his rag and the rest of the conversation went aomething like this...
Tech Guy: "Ok now i know what the problem is, have you still got the box it came in and all the manuals etc?" Customer: "Yes" Tech Guy: "Ok i want you to pack the computer in the box exactly how you got it and post it back to us" Customer: "Oh wow is it really that bad?" Tech Guy: "Yes it is that bad, you are far too stupid to own a computer"
Edited multiple times due to my spooling buing crep todooy
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Nero Maxvell
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Posted - 2011.08.08 10:11:00 -
[26]
Originally by: Naran Eto
bwahaha, that's ****ing genius
Also, rule 1: The customer is always right, except when he's just plain wrong on a similar note link (admittedly i seriously doubt the authenticity of the site...)
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Valei Khurelem
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Posted - 2011.08.08 10:50:00 -
[27]
Edited by: Valei Khurelem on 08/08/2011 10:55:16 Edited by: Valei Khurelem on 08/08/2011 10:50:27
Originally by: GM Horse Edited by: GM Horse on 08/08/2011 04:43:32
Originally by: Sandwich PvP
I'm sorry but if this is a known scam, then why, would the GM NOT CHECK to see if the character had been transferred recently? Just seems very sloppy, the way the mail is worded, it sounds like you have been tried and convicted in absentia....
Because that would simply be a impossible amount of work. Your average ISK selling character will have made dozens of ISK selling transactions before being caught or discarded, and for each of these, we must remove the illicit ISK/items, as well as notify the player or issue bans if the player is a repeat offender. The GMs handling RMT issues may go through hundreds of these in a day.
Whether the character has been transferred recently is hidden away in a lonely little log that must be specifically brought up and checked for the relevant item. You can imagine that it just isn't practical to check every character handled for a one in a hundred scenario.
Situations like this are unfortunate, but again, relatively easily righted when brought to our attention.
If I can bury entire mass graves of spambots on my forum singlehandedly while maintaining a site and practicing artwork, learning how to drive and practicing martial arts. You and your team should be able to handle a few ISK sellers especially if you're getting bloody paid for it.
Stop being incompetent or give me your job.
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Arghle Barghle
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Posted - 2011.08.08 11:06:00 -
[28]
Originally by: Sandwich PvP Dear CCP. I know these are confusing times, and your coders aren't the best. But don't you think accusing someone of RMT, without any proof at all is just beyond incompetent.
I recently sold a Hel and later the Pilot that flew it. I then purchased another basic char to use on that account. 12 hours after I received the character I get a GM nasty gram on the new accountaccusing me of buying ingame items for real money.
Since I have never done that, or seen the need, I am scratching my head as to whether the GM is accusing me, the new owner, or didn't bother to notice it was transferred and was accusing the previous owner...
Get your head out of your Ass CCP, if your going to accuse people of breaking your EULA, AT LEAST GET THE RIGHT PERSON!!
And if your accusing me, GET A CLUE! If I really needed isk for some reason I'd just buy GTC's, only idiots by RMT.
I have already taken my accounts off auto-renew, and your making me glad I did.
I expect an apology from the GM in question, and an explanation for this stupid accusation.
TLDR; I bought ISK with real money, then I transferred the ISK to a new account character, and sold my original character to prevent myself getting banned. I woke up today, and my new character account is banned, WTFBBQ? I should've been able to get away with it! This is CCP and its incompetence. I demand an apology from CCP for being able to trace me to my new account!
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Mendolus
Aurelius Federation Eternal Evocations
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Posted - 2011.08.08 13:54:00 -
[29]
Originally by: Valei Khurelem
If I can bury entire mass graves of spambots on my forum singlehandedly while maintaining a site and practicing artwork, learning how to drive and practicing martial arts. You and your team should be able to handle a few ISK sellers especially if you're getting bloody paid for it.
Stop being incompetent or give me your job.
I'm certain your little forum wars are the same as cross-checking paper trails over the course of six months for accounts in a dynamic system of hundreds of thousands of subscriptions.
In other words, you have absolutely no idea what you are talking about, and probably never will.
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Ghoest
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Posted - 2011.08.08 14:18:00 -
[30]
To say its an "impossible amount of work" to check if the character was just transferred before sending a threatening message is absurd. CCP should be ashamed.
Wherever you went - Here you are.
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