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Roxanna Kell
SandStorm.
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Posted - 2009.08.03 23:31:00 -
[1]
I just decided to cancel my BT internet, since iam off to Africa for a long duration. Here is what they came up with.
A charge of 25 quid to Disconnect. WTF? they also said its in my term and condition ...etc, adn they are 100% sure all of their stuff ahve mentioned it to all customers upon joining, I sure as whell don t remember such crap.
Anyways, I am thinking of jsut cancelling my card, and let the credit rating screw it self over...
Quote: Knowledge is having a forward scout in a roaming op, wisdom is to scout the rear as well.
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Jovoich
Kleinrock Heavy Industries The Kadeshi
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Posted - 2009.08.03 23:33:00 -
[2]
dont cancel your card, just wait until they charge it and tell your CC company its an unauthorised charge and you wont be paying it. They can sort it out.
I call 'Bull****' CCP. Isn't it great that the alchemy process was introduced & can 'take up the slack?' |
Roxanna Kell
SandStorm.
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Posted - 2009.08.03 23:36:00 -
[3]
Originally by: Jovoich dont cancel your card, just wait until they charge it and tell your CC company its an unauthorised charge and you wont be paying it. They can sort it out.
CC company?
My card is a Halifax current account, it has Visa debit logo on it. and a 1000 OD limit. but its not a credit card if thats what CC means.
Quote: Knowledge is having a forward scout in a roaming op, wisdom is to scout the rear as well.
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THE L0CK
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Posted - 2009.08.03 23:39:00 -
[4]
Are you still under contract?
Originally by: Whitehound
If I think, but I do not.
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Kirra Liu
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Posted - 2009.08.03 23:40:00 -
[5]
Edited by: Kirra Liu on 03/08/2009 23:42:09
Are you still within your initial contract term "I think it's a period of 12 months"?
Also this says that there is a cancellation cost if you cancel within the minimum contract period possibly including the cost of equipment as well, but if you are out of contract period then I don't see how they can charge you anything.
edit: forgot to mention, it doesn't say anything about 25 quid. As for your bank, I have mine setup as direct debit and if they were going to play silly buggers I would cancel my direct debit once I have informed BT I am cancelling.
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KingsGambit
Caldari Knights
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Posted - 2009.08.03 23:43:00 -
[6]
As far as I know, when you sign up to BT Internet, you're agreeing to a 1-year contract, similar to mobile phone contracts. As such, if you're disconnecting within that first year, they can levy charges of some sort...whether it's simply a 'disconnection charge' or one-or-more remaining monthly charges. If that's the case, you'll need to double check their ToS for charges applying to your account.
If you've had the connection for more than a year then obviously that isn't the case. In which case you will have to work it out with them, cancel your card or as suggested above, claim any further charge(s) from BT as fraudulent. I've never heard of a 'disconnection charge' except when someone is trying to close their account whilst signed up to a contract. Is it possible the charge is simply a pro-rata'd cost of your connection for the remaning time between now and your date of disconnection? -------------
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Roxanna Kell
SandStorm.
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Posted - 2009.08.04 00:23:00 -
[7]
No, Contract died last january.
Quote: Knowledge is having a forward scout in a roaming op, wisdom is to scout the rear as well.
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Kirra Liu
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Posted - 2009.08.04 00:56:00 -
[8]
Originally by: Roxanna Kell No, Contract died last january.
Sounds to me they are just charging you 1 months internet fee, maybe we have to give 30 days notice when we cancel our contract with them which would make sense. If not then just tell them you refuse to pay until they can provide you with evidence that this 25 quid fee is part of the agreement between them and their customers. If they can't then you just politely tell them to shove it and you will be going to citizens advice if they continue to demand the fees from you.
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Elena Khan
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Posted - 2009.08.04 01:03:00 -
[9]
you need to double check the original contract and look for any contract amendment emails that they may have sent out. if you cancel the contract you will get a debt collector on your back and your credit record messed up. best to let them debit the account, though you can go to trading standards or CAB and complain.
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nahtoh
Caldari Vanguard Frontiers
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Posted - 2009.08.04 01:08:00 -
[10]
Originally by: Roxanna Kell No, Contract died last january.
BT do auto renewing contracts for landlines now I think, they maybe trying to pull the same **** with BB contracts (would not surprise me TBH). ========= "I am not saying there should be capital punishment for stupidity, but why can`t we just take the safety labels off everything and let the problem fix its self |
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Kirra Liu
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Posted - 2009.08.04 04:22:00 -
[11]
Originally by: nahtoh
Originally by: Roxanna Kell No, Contract died last january.
BT do auto renewing contracts for landlines now I think, they maybe trying to pull the same **** with BB contracts (would not surprise me TBH).
Not a mandatory 12 month minimum contract. They will keep you contracted with them until you call to cancel but only the first 12 months you have to stay with them as agreed "unless anyother time frame is stated".
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Roxanna Kell
SandStorm.
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Posted - 2009.08.04 11:45:00 -
[12]
I ve been with them 19 months, it was a 12month cotnract. I gave them a 300 day notice, the 25 quid charge is called a disconnection charge, so basiclly.
I will pay the last month, (they said u only need 14 day noticee if out of cotnract) On top of all of that, They want to charge me a disconenction charge, when i asked what it is. They said its the price they pay the engineer to go to the exchange and disconnect the CABLE o0./
Quote: Knowledge is having a forward scout in a roaming op, wisdom is to scout the rear as well.
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Tallaran Kouros
Caldari Sc0rched Earth
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Posted - 2009.08.04 11:50:00 -
[13]
Originally by: Roxanna Kell I ve been with them 19 months, it was a 12month cotnract. I gave them a 300 day notice, the 25 quid charge is called a disconnection charge, so basiclly.
I will pay the last month, (they said u only need 14 day noticee if out of cotnract) On top of all of that, They want to charge me a disconenction charge, when i asked what it is. They said its the price they pay the engineer to go to the exchange and disconnect the CABLE o0./
Have you read your contract?
If the contract says that they are entitled to charge this then there isn't much you can do.
The best thing to do would be to dig out your contract and *read it*. If it doesn't say that they can charge this, then don't let them do it.
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Lord Windu
Amarr
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Posted - 2009.08.04 11:57:00 -
[14]
Originally by: Roxanna Kell I ve been with them 19 months, it was a 12month cotnract. I gave them a 300 day notice, the 25 quid charge is called a disconnection charge, so basiclly.
I will pay the last month, (they said u only need 14 day noticee if out of cotnract) On top of all of that, They want to charge me a disconenction charge, when i asked what it is. They said its the price they pay the engineer to go to the exchange and disconnect the CABLE o0./
Check this forums thread out, it is kind of old but it explains how BT brought in a disconnection charge which covers the cost of Openreach to cut the line. One thing that was said was they charge the fee unless you move house to somewhere they are unable to provide broadband service. I highly doubt it applys to you as you are moving abroad but its something to keep in mind. Overall it looks like it's hidden in the terms and conditions somewhere though, but I know for a fact no sales advisor ever told me about this nor did I read it, so it's gotta be in the small print.
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adfadfadfawe
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Posted - 2009.08.04 12:16:00 -
[15]
I'm sorry you are having a bad time. I hate contracts and dealing with the bureaucracy of giant companies, too. It is contract hell here in the United States. After one bad experience after another, I've learned to keep detailed notes of names and dates along with mailing certified letters whenever it is needed. It is a slow, tedious and painful process but you will always have your ducks in a row. There isn't much a company can argue about when faced with proper evidence.
Have you ever returned a phone call to a company and had them repeat verbatim what you had said to another customer service rep? I've had that experience a few times and it is very unsettling. I get the impression companies want to keep customers by entrapping them with contracts and threats of litigation rather than loyalty through old fashion good service.
I hope you win your battle.
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Roxanna Kell
SandStorm.
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Posted - 2009.08.04 12:22:00 -
[16]
Well, I am leaving in 8 days, and i will stay Ages in africa, half the year maybe. So, screw them. I ll just cancel my cotnract and they can waste their time nocking on the next tenants asking them to pay.
Quote: Knowledge is having a forward scout in a roaming op, wisdom is to scout the rear as well.
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Lilan Kahn
Amarr The Littlest Hobos Ushra'Khan
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Posted - 2009.08.04 16:26:00 -
[17]
what you coud have done to get them to terminate you
open bittornt and share as much crap as the internet wants wait 15-20 days with the shareing going full speed. they dont like peopel who use lots of bandwith as its bad buisness for them
"Bringing Content to you 1 round of ammo at a time" |
Roxanna Kell
SandStorm.
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Posted - 2009.08.04 17:01:00 -
[18]
Originally by: Lilan Kahn what you coud have done to get them to terminate you
open bittornt and share as much crap as the internet wants wait 15-20 days with the shareing going full speed. they dont like peopel who use lots of bandwith as its bad buisness for them
once i used 100gb + , they just put a imitation on pear to pear.
Quote: Knowledge is having a forward scout in a roaming op, wisdom is to scout the rear as well.
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Lance Hawke
RaouLCrew
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Posted - 2009.08.04 22:02:00 -
[19]
I hope you realise half a year isn't long enough for them to forget about the debt.
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nahtoh
Caldari Vanguard Frontiers
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Posted - 2009.08.04 23:21:00 -
[20]
Originally by: adfadfadfawe I'm sorry you are having a bad time. I hate contracts and dealing with the bureaucracy of giant companies, too. It is contract hell here in the United States. After one bad experience after another, I've learned to keep detailed notes of names and dates along with mailing certified letters whenever it is needed. It is a slow, tedious and painful process but you will always have your ducks in a row. There isn't much a company can argue about when faced with proper evidence.
Have you ever returned a phone call to a company and had them repeat verbatim what you had said to another customer service rep? I've had that experience a few times and it is very unsettling. I get the impression companies want to keep customers by entrapping them with contracts and threats of litigation rather than loyalty through old fashion good service.
I hope you win your battle.
Meh I work on ISP helpdesk its amazing the crap people try to pull.
Thankfully we record every call that passes through the company. I do like working out pro-rata refunds for the more strident callers...the stunned silnce you can get when the charge they want refunded works out to about 90p to ú1.50, couple of days service that is
But i must admit the company I work for is pretty good at fixing our screw ups (yup sometimes it gos really wrong, but nobodies perfect).
I don't get why BT are passing on the charge for a dissconnect like that since the landline is also going the way of the dodo. ========= "I am not saying there should be capital punishment for stupidity, but why can`t we just take the safety labels off everything and let the problem fix its self |
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Xen Gin
Solar Excavations Ultd. Black Sun Alliance
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Posted - 2009.08.05 13:48:00 -
[21]
Originally by: nahtoh
Originally by: adfadfadfawe I'm sorry you are having a bad time. I hate contracts and dealing with the bureaucracy of giant companies, too. It is contract hell here in the United States. After one bad experience after another, I've learned to keep detailed notes of names and dates along with mailing certified letters whenever it is needed. It is a slow, tedious and painful process but you will always have your ducks in a row. There isn't much a company can argue about when faced with proper evidence.
Have you ever returned a phone call to a company and had them repeat verbatim what you had said to another customer service rep? I've had that experience a few times and it is very unsettling. I get the impression companies want to keep customers by entrapping them with contracts and threats of litigation rather than loyalty through old fashion good service.
I hope you win your battle.
Meh I work on ISP helpdesk its amazing the crap people try to pull.
Thankfully we record every call that passes through the company. I do like working out pro-rata refunds for the more strident callers...the stunned silnce you can get when the charge they want refunded works out to about 90p to ú1.50, couple of days service that is
But i must admit the company I work for is pretty good at fixing our screw ups (yup sometimes it gos really wrong, but nobodies perfect).
I don't get why BT are passing on the charge for a dissconnect like that since the landline is also going the way of the dodo.
Don't for get the 'paying your bill fee' and the 'send you your bill fee'! Yay Virgin Media!
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nahtoh
Caldari Vanguard Frontiers
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Posted - 2009.08.05 22:34:00 -
[22]
Originally by: Xen Gin
Originally by: nahtoh
Originally by: adfadfadfawe I'm sorry you are having a bad time. I hate contracts and dealing with the bureaucracy of giant companies, too. It is contract hell here in the United States. After one bad experience after another, I've learned to keep detailed notes of names and dates along with mailing certified letters whenever it is needed. It is a slow, tedious and painful process but you will always have your ducks in a row. There isn't much a company can argue about when faced with proper evidence.
Have you ever returned a phone call to a company and had them repeat verbatim what you had said to another customer service rep? I've had that experience a few times and it is very unsettling. I get the impression companies want to keep customers by entrapping them with contracts and threats of litigation rather than loyalty through old fashion good service.
I hope you win your battle.
Meh I work on ISP helpdesk its amazing the crap people try to pull.
Thankfully we record every call that passes through the company. I do like working out pro-rata refunds for the more strident callers...the stunned silnce you can get when the charge they want refunded works out to about 90p to ú1.50, couple of days service that is
But i must admit the company I work for is pretty good at fixing our screw ups (yup sometimes it gos really wrong, but nobodies perfect).
I don't get why BT are passing on the charge for a dissconnect like that since the landline is also going the way of the dodo.
Don't for get the 'paying your bill fee' and the 'send you your bill fee'! Yay Virgin Media!
Nah i don't work for VM (thankfully). The only additionl fee we add is if you are suspended for not paying and that takes 2 full billing cycles to kick in. ========= "I am not saying there should be capital punishment for stupidity, but why can`t we just take the safety labels off everything and let the problem fix its self |
Xen Gin
Solar Excavations Ultd. Black Sun Alliance
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Posted - 2009.08.05 22:44:00 -
[23]
Originally by: nahtoh
Originally by: Xen Gin
Originally by: nahtoh
Originally by: adfadfadfawe I'm sorry you are having a bad time. I hate contracts and dealing with the bureaucracy of giant companies, too. It is contract hell here in the United States. After one bad experience after another, I've learned to keep detailed notes of names and dates along with mailing certified letters whenever it is needed. It is a slow, tedious and painful process but you will always have your ducks in a row. There isn't much a company can argue about when faced with proper evidence.
Have you ever returned a phone call to a company and had them repeat verbatim what you had said to another customer service rep? I've had that experience a few times and it is very unsettling. I get the impression companies want to keep customers by entrapping them with contracts and threats of litigation rather than loyalty through old fashion good service.
I hope you win your battle.
Meh I work on ISP helpdesk its amazing the crap people try to pull.
Thankfully we record every call that passes through the company. I do like working out pro-rata refunds for the more strident callers...the stunned silnce you can get when the charge they want refunded works out to about 90p to ú1.50, couple of days service that is
But i must admit the company I work for is pretty good at fixing our screw ups (yup sometimes it gos really wrong, but nobodies perfect).
I don't get why BT are passing on the charge for a dissconnect like that since the landline is also going the way of the dodo.
Don't for get the 'paying your bill fee' and the 'send you your bill fee'! Yay Virgin Media!
Nah i don't work for VM (thankfully). The only additionl fee we add is if you are suspended for not paying and that takes 2 full billing cycles to kick in.
I didn't mean you, it's just that recently some companies have taken to charging people fees for paying their bills in certain ways! you want to pay your bill at the post office that an extra ú2.50 please!
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Aethrwolf
Caldari Home for Wayward Gamers
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Posted - 2009.08.05 23:34:00 -
[24]
Originally by: Xen Gin
Don't for get the 'paying your bill fee' and the 'send you your bill fee'! Yay Virgin Media!
Nah i don't work for VM (thankfully). The only additionl fee we add is if you are suspended for not paying and that takes 2 full billing cycles to kick in.
I didn't mean you, it's just that recently some companies have taken to charging people fees for paying their bills in certain ways! you want to pay your bill at the post office that an extra ú2.50 please!
they best yet is the various debt collector that charge payment fees for electronic payments.. we had one that tried to charge us $25 once.. that was actually more than the bill! It seems to me that a lot of companies like to charge higher fees on E-banking transactions so customers will use snail mail and run the risk of being late with their payment, allowing said company to charge yet higher late fees. I had fun with one company that liked to do that, got a cashiers check at the credit union with the date it was made clearly on the face a couple of weeks before a bill was due.. then waited to mail it til I knew it was going to arrive very late. Since their policy was to refund late fees if you could prove the mail system delayed your payment I always made sure to yell at them until someone actually looked at the check and realized the date on it clearly proved my point. They didnt bother me much about a slightly delayed payment occasionally after I did that for a couple of months. Must have noted on my account something about the mail being unreliable in my area or something
Absolutely everything is subjective. |
nahtoh
Caldari Vanguard Frontiers
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Posted - 2009.08.05 23:55:00 -
[25]
Originally by: Xen Gin
Nah i don't work for VM (thankfully). The only additionl fee we add is if you are suspended for not paying and that takes 2 full billing cycles to kick in.
I didn't mean you, it's just that recently some companies have taken to charging people fees for paying their bills in certain ways! you want to pay your bill at the post office that an extra ú2.50 please!
I did not think you did ========= "I am not saying there should be capital punishment for stupidity, but why can`t we just take the safety labels off everything and let the problem fix its self |
Xen Gin
Solar Excavations Ultd. Black Sun Alliance
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Posted - 2009.08.06 03:28:00 -
[26]
Originally by: Aethrwolf [they best yet is the various debt collector that charge payment fees for electronic payments.. we had one that tried to charge us $25 once.. that was actually more than the bill! It seems to me that a lot of companies like to charge higher fees on E-banking transactions so customers will use snail mail and run the risk of being late with their payment, allowing said company to charge yet higher late fees. I had fun with one company that liked to do that, got a cashiers check at the credit union with the date it was made clearly on the face a couple of weeks before a bill was due.. then waited to mail it til I knew it was going to arrive very late. Since their policy was to refund late fees if you could prove the mail system delayed your payment I always made sure to yell at them until someone actually looked at the check and realized the date on it clearly proved my point. They didnt bother me much about a slightly delayed payment occasionally after I did that for a couple of months. Must have noted on my account something about the mail being unreliable in my area or something
It's the opposite here in the UK, as they charge you if you want to pay by snail mail. Online gets no charges added. It's happened because of contract law that allows payment to be claimed as sent as soon as the letter hits the post mark machine and is franked. They got shot down when trying to pull crap on people who had sent the payment but were late/lost in the mail system.
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