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Thread Statistics | Show CCP posts - 0 post(s) |
Tawron
Macabre Votum
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Posted - 2009.08.07 18:16:00 -
[271]
Edited by: Tawron on 07/08/2009 18:17:02 7th of august 2009 my reply i am not going to lie down on this one! i have been very patient for about a month and a half now? is it? over this. Its out of order you are calling me a liar blatently
7th of august 2009 Hi.
I can understand your frustration over this. However we have done everything that we possibly can to help you. 4 different GMs have gone over our logs without finding anything that would allow us to replace your ship.
We are not calling anyone a liar. But as per our policy we must be able to verify every single case before we can give out even a single ISK.
Best Regards, Lead GM Fate The EVE Online Customer Support Team
7th august 2009
my reply
you are blatently calling me a liar. i have barley ever petitioned a ship before. even the other day i undocked from jita 4-4 and warped away, then while in warp i could see myself being shot at and i magically appeared back at the station several times all i kept seeing was "you cant do that while in warp" over and over. but i diddent petition it cause it was lag and i undocked knowing the risks. I am telling you the message i got was "you have somehow overloaded your cargohold" ect ect as ive stated
7th of august 2009 Hi.
While our logs don't help us verify what happened there is nothing we can do. This case has now been investigated by 4 GMs including 2 Seniors and a Lead, with a total of almost 20 years of experience at investigating reimbursement claims, who all have come to the same conclusion. It is clear that the outcome of this case is not going to change and we have explained why we can't help you. I'm afraid that I will now have to close this petition but if you ever need any further help then please don't hesitate to contact us again.
Best Regards, Lead GM Fate The EVE Online Customer Support Team
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So after about a month and a half ish He closes the petition. up until that point i had been very polite and patient. ITS NOT ON. its certainly not fair either. anyone know of a way to continue pursuiting this?
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fuze
Chosen Path Veritas Immortalis
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Posted - 2009.08.07 20:24:00 -
[272]
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Terra Mikael
Private Nuisance
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Posted - 2009.08.08 03:40:00 -
[273]
Originally by: Tawron my cargo was overloaded
Don't overload your cargo next time. ________________________________
Originally by: Lone Gunman Yes overpowered would be giving a ship with the Covert ops cloak the ability to fire say..Torpedos, now that would be overpowered. But CCP would |
Drewbo
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Posted - 2009.08.08 04:49:00 -
[274]
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Vendura
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Posted - 2009.08.08 04:51:00 -
[275]
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CPAS
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Posted - 2009.08.08 04:52:00 -
[276]
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Billericay Dickey
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Posted - 2009.08.08 04:53:00 -
[277]
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Fufica
Cry Me A River Inc.
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Posted - 2009.08.08 12:51:00 -
[278]
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NereSky
Aliastra
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Posted - 2009.08.08 18:45:00 -
[279]
Edited by: NereSky on 08/08/2009 18:49:29 i agree that 'some' of the Gm's have not got a clue re game play however i do believe you are flogging a dead horse, even if a black hole formed, frapsed by 100 people then the black hole subsequently destroyed your ship the logs will always say ' nothing on here
tbh i think they refer to the logs stacked outside of CCP hq - however joking aside you wont win on this issue nor will it ever be listened to or discussed outside of whatever nursery some of the GM's work in, the only hope is appeal to their parents but every child likes to follow in their parents footsteps so dont hold your breath
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VCBee2888
GoonSwarm
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Posted - 2009.08.08 22:25:00 -
[280]
someone at CCP needs to review their customer service department
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Innominate
GoonFleet GoonSwarm
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Posted - 2009.08.08 23:42:00 -
[281]
Edited by: Innominate on 08/08/2009 23:43:03 At the best of times the GMs of eve online have made the corruption in the olden days of UO look like honest customer support.
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Kytanos Termek
Caldari Darkstorm Command Ethereal Dawn
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Posted - 2009.08.10 15:39:00 -
[282]
It is less corruption than it appears to be incompetence and lack of consistency. Atleast to my eyes.
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Intari Vadovas
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Posted - 2009.08.10 17:06:00 -
[283]
I have had very mixed perfomance with the GM/Petition system. Sometimes wits been quick and helpful, other times its been 3-4 weeks response time. And usually to say 'nothing in the logs' and 'petition closed'.
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Pilux
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Posted - 2009.08.11 03:45:00 -
[284]
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Stil Harkonnen
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Posted - 2009.08.11 05:03:00 -
[285]
I think just the fact that over 200 people support this idea pretty much speaks for itself
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Indigo Dean
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Posted - 2009.08.11 14:27:00 -
[286]
Edited by: Indigo Dean on 11/08/2009 14:27:19 During my university years I have worked for AOL's internal collection dept. Training and management directives called for us to scam, lie, cheat, lie some more, and cash the customers' credit cards for the entire outstanding balance.
Even with this knowledge and experience, I believe that CCP's customer service is way worse than AOL's.
At least we took the time to listen to those poor guys on the other end of the phone.
I can say that the best way to go around this is lodging some complaints with the Better Business Bureau, or even starting talks with players who feel they have been unlawfully treated by this service provider with the final goal of filing a class action lawsuit against them.
Most large companies, and especially service providers, do not give a rat's ass about the customers paying for their cars, mortgages, food and what-not. Individually, we pay a small amount, but collectively we make up for their entire profit margin.
The only inconvenience here is that a lot of people don't have the time or simply think the legal approach to this is not worth it. My advice is never let a company get away with bullying you. Your money fills their pockets. Maybe it's time for their money to fill yours, as moral damages.
Seek legal counsel today and sue them for everything they've got!
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Drake Draconis
Minmatar Shadow Cadre
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Posted - 2009.08.11 14:35:00 -
[287]
Originally by: Indigo Dean Edited by: Indigo Dean on 11/08/2009 14:27:19 During my university years I have worked for AOL's internal collection dept. Training and management directives called for us to scam, lie, cheat, lie some more, and cash the customers' credit cards for the entire outstanding balance.
Even with this knowledge and experience, I believe that CCP's customer service is way worse than AOL's.
At least we took the time to listen to those poor guys on the other end of the phone.
I can say that the best way to go around this is lodging some complaints with the Better Business Bureau, or even starting talks with players who feel they have been unlawfully treated by this service provider with the final goal of filing a class action lawsuit against them.
Most large companies, and especially service providers, do not give a rat's ass about the customers paying for their cars, mortgages, food and what-not. Individually, we pay a small amount, but collectively we make up for their entire profit margin.
The only inconvenience here is that a lot of people don't have the time or simply think the legal approach to this is not worth it. My advice is never let a company get away with bullying you. Your money fills their pockets. Maybe it's time for their money to fill yours, as moral damages.
Seek legal counsel today and sue them for everything they've got!
That's all good and fine...and good sense no less...but you got a couple of problems.
1: No ones going to sue over a damn video game. 2: CCP is based out of Iceland... not the USA... while they may conduct business here.. they are internationally based.. somehow turning them into the BBB... is childish at best.
The only way your going to get results is 1 of 2 ways.
You quit the game taking away there money... or you complain about it until they can't take it anymore or they do something about it.
Now if this was a different situation such as a service like power or water... or food....something a little more critical... it would be different. ========================= CEO of Shadow Cadre http://www.shadowcadre.com ========================= |
Indigo Dean
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Posted - 2009.08.11 14:39:00 -
[288]
Actually the BBB would redirect you to http://www.econsumer.gov/ .
I'm afraid that this exact approach, i.e. "it's a video game", is their best instrument, and their most trusted safety net under which such abuse and bad service providing is made possible. By us.
If you won't stand up for your own rights, who would you like to do it for you? The CSM? Let's get real. Unless it involves them losing money in court, or damaging their reputation, they won't move a finger unless they want to.
As always, it's -your- call. |
Drake Draconis
Minmatar Shadow Cadre
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Posted - 2009.08.11 15:16:00 -
[289]
Originally by: Indigo Dean Actually the BBB would redirect you to http://www.econsumer.gov/ .
I'm afraid that this exact approach, i.e. "it's a video game", is their best instrument, and their most trusted safety net under which such abuse and bad service providing is made possible. By us.
If you won't stand up for your own rights, who would you like to do it for you? The CSM? Let's get real. Unless it involves them losing money in court, or damaging their reputation, they won't move a finger unless they want to.
As always, it's -your- call.
Rights to what? To play a video game in a fictional environment?
I'm paying for a service much like a magazine.... its nothing more than that
Oh sure I've put a lot of time into it... but I seriously doubt anyone is going to cry over that.
Again... there's a problem... but suggesting these courses of action is utterly ridiculous.
I Stand by my reasoning.... you want to get there attention? Complain or leave... asking a lawyer to sue them for losing your ship is a bit far fetched don't ya think?
CCP let alone the EULA did not guarantee certain things such as same day tech support... the whole basis of your said opinion hinges on rights that you "Assume" to be present to begin with.. hate to break it to you pal.... but you don't have any rights...
As far as anyone is concerned.... CCP can do whatever the #### the want when they see fit to do so.
They could be ignoring us right now... and it wont change a damn thing.
So either you have faith in the CSM that will do there job... or you walk away. If you wan't to sue them for a video game.. be my guest... let me know how that works out for yah. ========================= CEO of Shadow Cadre http://www.shadowcadre.com ========================= |
Indigo Dean
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Posted - 2009.08.11 15:49:00 -
[290]
Originally by: Drake Draconis
Originally by: Indigo Dean Actually the BBB would redirect you to http://www.econsumer.gov/ .
I'm afraid that this exact approach, i.e. "it's a video game", is their best instrument, and their most trusted safety net under which such abuse and bad service providing is made possible. By us.
If you won't stand up for your own rights, who would you like to do it for you? The CSM? Let's get real. Unless it involves them losing money in court, or damaging their reputation, they won't move a finger unless they want to.
As always, it's -your- call.
Rights to what? To play a video game in a fictional environment?
I'm paying for a service much like a magazine.... its nothing more than that
Oh sure I've put a lot of time into it... but I seriously doubt anyone is going to cry over that.
Again... there's a problem... but suggesting these courses of action is utterly ridiculous.
I Stand by my reasoning.... you want to get there attention? Complain or leave... asking a lawyer to sue them for losing your ship is a bit far fetched don't ya think?
CCP let alone the EULA did not guarantee certain things such as same day tech support... the whole basis of your said opinion hinges on rights that you "Assume" to be present to begin with.. hate to break it to you pal.... but you don't have any rights...
As far as anyone is concerned.... CCP can do whatever the #### the want when they see fit to do so.
They could be ignoring us right now... and it wont change a damn thing.
So either you have faith in the CSM that will do there job... or you walk away. If you wan't to sue them for a video game.. be my guest... let me know how that works out for yah.
I, for one, won't be doing anything of the sort. I don't have to deal with petitions as often as some people.
But seeing grown men act like women and going nerdy-emo, crying out to the CSM, to "solve" their problems simply made me offer an idea so maybe people could open their eyes.
Legally speaking, the service you are paying for, guaranteed by the contract you have with CCP is not provided within the stipulated paramaters to which CCP has obliged itself. It may not be that harsh but still, the least you could do is file a complaint with econsumer.gov to have them listed in their multinational database.
I hope other paying customers will eventually heed my call, and do what they should to protect their rights within the appropriate channels.
My good Drake Draconis, the CSM is nothing more than an outlet which major alliances, and major players use to influence the development of the game. This is because most of them represent the interests of large entities, making up for the majority of EVE's playerbase.
It's both in the interest of CCP and the CSM to see the game going in the direction they want it to. But unfortunately, the eternally poor customer support is seen as a major money sink by most large companies. This is why this particular branch of a lot of companies is outsourced to external companies.
Paying less for customer support in countries like India, Romania, etc. amounts to more profit reeled in by the company.
The game will change at CSM's initiative only on such subjects that involve the gameplay, the development of the game as a whole.
They will NEVER, and I stress never, allow outside people, much less customers, run their business for them.
You look like you require a bit of researching, or better yet, more life experience before taking on issues such as the quality of customer service (which has -always- been somewhere between poor and mediocre).
You wanna do something? Sue them. You feel like it's not worth it? Shut up. Because eventually, this is what most of the people will do, and as soon as a better product emerges on the market they'll be migrating in flocks.
Regards.
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Sun Clausewitz
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Posted - 2009.08.11 16:33:00 -
[291]
Ummm,if these guys worked in my department, they'd all be part of the growing number of people on unemployment.
One or two mistakes every now and then is fine, we are not that Jesus guy and are expected to make mistakes... but the sheer number of failures by the GM's leads me to only one conclusion... incompetence
Pick Three: Caldari/PVP/Solo/Success |
Drake Draconis
Minmatar Shadow Cadre
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Posted - 2009.08.11 19:18:00 -
[292]
Originally by: Indigo Dean emo-rant
Yeah... I choose to shake my head and worry about more important matters.. like real life.
Not internet ships. ========================= CEO of Shadow Cadre http://www.shadowcadre.com ========================= |
Kai Lae
Shiva Morsus Mihi
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Posted - 2009.08.11 21:29:00 -
[293]
And in other news, we have this fine thread:
Grab a snickers bar because this apparently will take a while
Nice response time. I mean, I'm a bit easy to please in the GM department. I played EnB after all, and petitions in EnB were frequently responded to by GM's saying "Thanks for playing Sims Online" for god's sake. But come on. Also, there's quite deep suspicion that low level GM's are possibly bots, since they always respond with canned messages and never - and I mean never - really fix anything. Sort of like trying to get an answer out of AUDIX when you call a company for customer support, same thing.
Also while you're at it, have a look at your customer support tools. As you can see here (from the same thread linked to above) anyone can respond to a feedback message, not just the person who sent the petition. The result can be seen by clicking on the message. While Vuk I'm sure dig's the gay **** in the responses (it's very 4s) I'm not sure if everyone else wants this sort of stuff on display in eve.
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Red Raider
Airbourne Demons DeMoN's N AnGeL's
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Posted - 2009.08.11 21:42:00 -
[294]
Originally by: Drake Draconis
Originally by: Indigo Dean emo-rant
Yeah... I choose to shake my head and worry about more important matters.. like real life.
Not internet ships.
The irony in this is fantastic. Not to mention that for someone who doesn't worry about internet space ships you certainly troll the forums with the best of the best.
Drake has been on a tear all day. Someone must have peed in his Cheerios.
On another note...supported...because the I just had to file a petition, gave what I consider all the pertinent information before hand because I looked it up prior to filing the petition. Then I got a response asking me for the d@mned information I just sent them in the original petition.
Now I asked to have the petition canceled and its been DAYS and its still open.
A happy gamer isnt on the forums, they are playing the game unless they have an idea that they honestly think is helping out. |
Rellik B00n
Lethal Death Squad
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Posted - 2009.08.12 05:53:00 -
[295]
in all honesty they have always done their best on my personal petitions.
From talking to others it appears this is not always the case and hte lack of overall consistency is alarming.
supporting. rig bpo & bpc sets LDS kb |
Bla QuaZebra
Oberon Incorporated Morsus Mihi
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Posted - 2009.08.12 12:07:00 -
[296]
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Indigo Dean
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Posted - 2009.08.12 12:17:00 -
[297]
Originally by: Drake Draconis
Originally by: Indigo Dean emo-rant
Yeah... I choose to shake my head and worry about more important matters.. like real life.
Not internet ships.
Sir, your total lack of interest is here for all of us to see. Surely exactly this obvious real life orientation that you have is responsible for you posting extensively within this internet spaceshipz thread.
Your obvious trolling attempt has been noted as being very weak, and it denotes lack of arguments as well as an increased level of cowardice. 3/10
Get well soon.
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Tiny Tove
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Posted - 2009.08.12 12:42:00 -
[298]
Outsource the whole regular GM system to an Indian call centre. They actually have a real chance to starve if they don't do their job, they have better English comprehension and likely don't play Eve, so far less low to medium level corruption.
You might need to train them about what a skill queue that has locked up YET AGAIN looks like, but once that is done, is all smooth sailing.
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foksieloy
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Posted - 2009.08.12 13:55:00 -
[299]
full support.
a friend of mine once reported the fire stuck bug, and after 3 months of being sent from a GM to a GM and telling each one that the missiles never get fired, they are not in the logs, or anything, final reply was: "Do you realize that if you have a missile group, all the missiles fly as one, and you only see one missile".
No **** sherlock. Flying a nighthawk, and only just realised that.
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R053
U-208 Blade.
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Posted - 2009.08.12 14:06:00 -
[300]
I haven't posted a lot of petitions, but yes, they can be quite uselss..
NHF, fellas. EVE Never Fades |
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